skjer’a? - hva mener brukerne
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Skjer’a? - hva mener brukerne. Kari Hagen, informasjonsrådgiver Frambu. Systematic review of studies of patienet satisfaction with telemedicine. Frances Mair & Pamela Witten British Medical Journal 2000. - PowerPoint PPT PresentationTRANSCRIPT
Skjer’a?
- hva mener brukerne
Kari Hagen, informasjonsrådgiverFrambu
Systematic review of studies of patienet satisfaction with
telemedicine
Frances Mair & Pamela Witten
British Medical Journal 2000
Frances Mair is Professor of Primary Care Research at the University of Glasgow. Her main research interests include e-health and telehealthcare. Her research in e-health focuses upon studies of complex interventions, chronic disease management, implementation and sustainability issues and systematic literature reviews.
Pamela Whitten, Ph.D., is a Professor in the Department of Telecommunications and an Associate Dean in the College of Communication Arts & Sciences and at Michigan State University. Dr. Whitten's research focuses on the use of technology in health care with a specific interest in telehealth and its impact on the delivery of health care services and education.
Review 1966-1998 Patient satisfaction 32 undersøkelser inkludert
< 20: 10 studier 21 - 100: 14 studier > 100: 7 studier
Funn – vanskelig å generalisere Fordeler
reisetid og ventetid for pasientene tilgjengelighet til ekspertise
Diskusjon Doktor-pasientforholdet Relasjon? Første møte eller oppfølging? Kommunikasjonsformen? Forstår vi den?
2005 Patient-provider perspektiv Trenger bedre trening – brukervennlig utstyr Pasienten sparer tid, legen opplever rutineendring
A comparison of telehealth and face-to-face presentation
for school professionals supporting students with
chronic illness
Ryan J Spaulding, Kathy Davis and James Patterson
Journal of Telemedicine and Telecare, 2008
Ryan J. Spaulding, PhD is the Director of theCenter for Telemedicine and Telehealth atthe Kansas University Medical Center.
Kathy Davis, BS, MSEd, PhD is the pediatric education coordinator in the Department of Pediatrics at the University of Kansas Medical Center. She has 32 years experience working with young people with chronic and life-limiting illnesses in the areas of education, child life, palliative care and ethics.
James Patterson Ph.D. He teaches in the areas of organizational communication, technology, and communication theory.
Kompetansesenter – lokale skoler Kansas, USA Asthma, diabetes, cancer, CF,
hjertesykdom, AIDS 45 1-times presentasjoner
1389 deltakere (919 FTF – 417 VK)
Spørreskjema
Hensikt Opplæring av lærere til funksjonshemmede Ikke tidligere publisert om telemed for barn
med kroniske tilstander, deres lærere, familie/venner i skolekontekst
Kansas er egnet – grisgrent.. Sammenligne VK og FTF
Forskningsspørsmål Er VK et tilfredsstillende alternativ til FTF
for kunnskapsovetføring om kroniske tilstander til fagpersoner på skolene?
Hvordan oppfatter fagpersonene VK sammenlignet med FTF for dette?
Har fagpersonenes holdning innvirkning på deres fornøydhet med VK eller FTF?
Resultat Very satisfied mean: VK 4.3 – FTF 4.6
Opplevd kvalitet Komfortabilitet
Konklusjon Alle godt fornøyd Trenger mer erfaring
Service users’ acceptability of
videoconferencing as a form of service delivery
Victoria Styles
Journal of Telemedicine and Telecare, 2008
Speech and Language Therapist
Victoria Styles
Communication Aid CentreBristol UK
19 sentre – 600.000 med kommunikasjons-problemer
Studie av 12 grupper Klient, lokale språkterapeuter møter
logoped/språkterapeuter fra senteret på VK Vurderingsmøte Oppfølgingsmøte Spørreskjema – ja/nei – 4 områder
45 svar
Egnet til bruk 88% satisfaction vurderingsmøten 95% satisfaction med oppfølgingsmøtene Fagpersonene:
Kroppsspråk Kommunikasjon med lokale fagpersoner ..ville ikke i bildet…
Nine human factors contributing to the user acceptance of telemedicine application:
a cognitive-emotional approach
Susanne Buck
Journal of Telemedicine and Telecare, 2009
Susanne BuckFirmaet Adaptize i Nederland - konsulentfirma
”Human factor”
How can you identify the qualitative human factors advantage users get applying your e-health application? Adaptize analyzes communication, interaction and comprehensibility of your e-health application and - if necessary - gives advice for improvement.This way Adaptize succesfully translates quality into measurable units
9 Human factors Mål og nytte Respekt Kontroll Endret rolle, ikke status Brukerprofil
Forventninger Skills Begrensninger
9 Human factors (2) Patientens emosjonells tilstand Kommunikasjon – felles språk uavhengig
av nivå Sporbarhet Informasjonsutvelgelse
An assessment of parental satisfaction with mode of
delivery of specialist advice for cardiology: face-to-face
versus videoconference
Gwyn Weatherburn, Robin Dowie, Hema Mistry and Tracy Young
Journal of Telemedicine and Telecare, 2006
Hema Mistry graduated from the University of York with an MSc in Health Economics
Tracey Young Lecturer in Health Economics and Medical Statistics
Robin Dowie BA MA PhD Senior Research Fellow (1997-)
Gwyn Weatherburn HDCR TDCR ACP MSc PhD
Buckinghamshire New University. Technologies in Healthcare Research Group and has developed a range of collaborative research projects in this area. focussed on patient care and the improvement of patient management and outcomes.