small business hr vendor management: why
DESCRIPTION
“Making vendor management a priority is the key to success in any outsourcing relationship.” – CIO Today, over 70% of all small businesses outsource at least one business function. Client Advocate is dedicated to helping small businesses gain strategic advantage through dedicated strategic relationship management and tactical administration of human resource vendor relationships and administration.TRANSCRIPT
Human Resource Vendor Management Outsourcing (VMO):Why Outsource?
Presented by Tia HintonPrincipal, Client Advocate LLC
Agenda
Human Resource Vendor Management Outsourcing
What is It?
Who’s doing it? Why Outsource? Outsourcing Myths
Why Client Advocate? About Us Our Mission Our Services Our Areas of Specialty Our Core Values
Questions
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HR Vendor Management OutsourcingWhat is it?
Human Resource Vendor Management Outsourcing (HR VMO) is the performance, by an outside party, of strategic and tactical human resource vendor relationship management tasks.
“Making vendor management a priority is the key to success in any outsourcing relationship.” – CIO
The concept of HR vendor management outsourcing is simple:
By moving the management of outsourced HR vendor relationships to a single strategic
vendor management professional , organizations can reduce costs, help to
mitigate risk, improve services and redirect leadership focus from vendor performance, management and relationship building to
business-critical strategies.
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58% of companies outsource all or a portion of HR functionsSource: 2010 Insperity HR
Outsourcing Market Survey
HR VMO’s grew 32% from second half of 2009 to first half of 2011
Source: 2010 Insperity HR Outsourcing Market Survey
HR Vendor Management OutsourcingWho’s doing it?
Most Commonly Outsourced HR Vendor Relationship Functions
Day-to-Day Tactical Administration and Performance Management
Strategic Relationship Management
Contract Negotiations and Renewal
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HR Vendor Management OutsourcingWhy Outsource Vendor Relationship Management?
HR Vendor Management Outsourcing allows growing organizations to:
Focus on core competencies enabling them to divert their attention from non-revenue generating tasks to focus on building and growing profitability.
Realize cost savings through resource management and risk mitigation. According to Accenture, outsourcing leads to a cost saving of 25 percent to 30 percent.
Benefit from VMO expertise which can help to ensure better quality of output for the customer.
Access the latest, most diverse technologies.
Transfer risk, eliminate internal policies and the recruitment, training and retention of staff in non-core functions.
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Today, over 70% of all small businesses outsource at least one business function.
HR Vendor Management Outsourcing Myths and Facts
: Outsourcing HR Vendor Management is complicated. : Outsourcing clients are often able to hand over HR vendor relationship
management within 72 hours of retaining an dedicated vendor management professional.
: Outsourcing HR Vendor Management is only for large companies. : Just as in large businesses, outsourcing allows small companies to move
fixed costs to the variable column.
: Internal HR messes must be fixed before outsourcing. : Outsourcing can provide a trigger to get things done resulting in the
elimination of long standing vendor service and performance issues.
: The business losses control. : Outsourced vendor management allows clients to be in control without
being bogged down in time consuming-tasks of micro-management of third party vendors.
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Why ?
About UsClient Advocate is dedicated to helping small businesses gain strategic advantage through dedicated strategic relationship management and tactical administration of human resource vendor relationships and administration.
We are a premier Vendor Management Organization (VMO) dedicate exclusively to serving small businesses.
We manage the full-cycle client/vendor relationship between small businesses and their
• Health and Wellness Plan Vendors• Recruitment Vendors • Payroll Vendor• HR Software Vendors
Through dedicated outsourced relationship management and tactical administration we help small businesses to reduce risk, manage spend and increase efficiencies.
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Our Mission
“To enhance the effectiveness and competitiveness of small businesses and the communities they
serve by identifying, building and growing strong vendor partnerships.”
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Our services include:
• Strategic and Tactical Relationship Management• Strategic Contracts Management and Governance including negotiations,
renewals, terminations and identification and management of service level expectations and scorecards
• Day-to-Day Account and Contracts Management and Governance • Project Management• Identifying reliable and competitively priced suppliers through single source,
direct source and RFP processes• Client guidance on HR issues & compliance• Employee assistance on benefits, pay, and other HR related issues not resolved
by the vendor• Single point of contact for escalated employee, manager and corporate
executive HR-vendor related issues• VP level Client Advocate always available to client leadership
Our Services
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Our Core ValuesOur Core Values serve to guide our decisions and our leadership practices as we advocate on
behalf of our clients. They serve as the foundation of our actions within our business and within our community. Our actions will always reflect these values:
Leadership - We conduct ourselves in the highest ethical manner in all relationships with our clients, our business partners, their vendors and our peers.
Integrity - We are honest and straight-forward in all that we do. We act in good faith, deliver on our promises and commitments, and are accountable for our actions. We act responsibly with the resources and information entrusted to us.
Vigilance – We are always attentive and vigilant to be aware of potential risks or incidents that adversely affect our business and the business of our clients.
Excellence - We set high standards of performance and service delivery for ourselves and on behalf of our clients. We embrace innovation and strive for the highest quality in all that we do.
Respect - We treat everyone with dignity and respect and promote open communication and an environment that values fairness and inclusiveness. We are passionate in our commitment to the clients we serve.
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Our Areas of Specialty Employee Benefits Vendors
Medical Dental Life Wellness Disability Relocation COBRA FSA
Payroll Vendors Staffing Vendors Training and Development Vendors Incentives Program Vendors HRIS & Web-based Services Vendors Screening & Workplace Security Vendors
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QUESTIONS?
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THANK YOU!
www.MyClientAdvocate.com
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