smartoffice new products overview

E-Z Data, Inc. Confidential

SmartOffice New Products Overview

SmartOffice Product Managers


Agenda

Base and Framework

Agency Management

SmartCommissions

SmartWholesaler

SmartLeads

SmartRecruiting

SmartInvestments

Integrations

Outlook and Notes Integration


Base System and Framework

Julie Hanson and Alena Tenreiro

Product Managers


Framework

Framework is the underlying services and technology

Main Improvements

• Technology Updates

• Results in performance and stability improvements

• Enhanced queries

• Code profiling

• On Access validation – reduces the need to validate after electronic downloads


Base System

Base System - No module required• User Roles and Licenses • General

• SmartPad • Data Import• Letters and Correspondence• Record Merges• Spreadsheets

• Calendar and Activities • Reporting

• PDF reports • Enhanced Dynamic Reporting capabilities


SmartOffice for Agency Management

Kandace Hager and John Pattison

Product Managers


SmartCaseManager A Comprehensive Solution

• Built for front and back office management • Reduce cost, increase productivity • Efficient new business processing

Seamless Integrations and Automations• Pending Case Downloads• Carrier and Plan Downloads• Service Provider Integration• Advisor Tracking

Fully Integrated with Reporting, Commission Tracking and Marketing functionalities.

• Drive your business from every angle

Informal Application

PendingCase Pending Case

UnderwritingWorkflow

Inforce Policy


New Features and Highlights

New Features in 5.1• Production Dashboard

• Case Manager Reassignment • Modifiable PCM Table Merge Codes

• Refined Carrier and Plan downloads

• Service Provider Requirement Status added to Follow Up spreadsheet

Highlights• Weekly Status Sheet

• Mass Correspondence directly from PCM

• Advisor Request Tracking

• SmartView for Advisors


SmartOffice for Commission Processing

Sherri Schultze

Product Manager


Two concepts of Commission Processing

Commission Carrier Interface

• Report only feature that displays data received directly from Insurance Carriers Commission Systems via an ACORD XML data feed.

Commission Tracking System

• A full commission tracking and reconciliation process. Taking data in multiple formats and reconciling it against expected commissions calculated during case processing.


Customers

Carrier Interface Commission Tracking

Corporate offices can electronically send the transaction data while the bank handles the EFT

Out-brokerage departments of a Carrier can track commission received via other companies and process payments for captive advisors

Banks can electronically receive transaction data for tracking purposes

Banks can reconcile expected vs. received and are given the ability to pay internal advisors, branch managers or referral advisors

BGA / Distributor can electronically receive both advisor and override commission transactions

BGA / Distributor can reconcile and pay parties such as internal advisors, supervisors or marketing managers.

Advisors can utilize the data received via this interface for reference to verify they were paid

Advisors can reconcile the receipt of payments from Carriers, BGA’s, Broker Dealers or Banks.


SmartOffice for Wholesalers

Wholesaler Management

Joseph Yang

Product Manager


Challenges for Wholesalers

Coordinating Internal/External Wholesalers and Home Office

• Communication and reporting

Staying competitive

• Relationship building

• Value added services

Dealing with high turnover rate of producers

• Signing new distributors

• Recruiting top producers

• Territory Reassignment


Can your office do this?

Do you have the ability to see up line and down line?

Do you have the capability of marketing?

Do you have pipeline management?

Do you have the ability to track calls, appointments and notes?• Do you have the ability to take your calls, appointments and notes

on the road?

Can you see PCM for your distributors?

How are the production numbers reported?

Are the production numbers viewable by territory, sales rep, line of business (LOBs), sales channel, etc.?

Is there visibility for management to see how well a wholesaler is doing?

Can wholesaler see how well a producer/firm is doing?

How much time and material cost does wholesaler spend versus the amount of production?


Report - Branch Offices By Region (California)

B of A

NY

Home Office

Wells Citi

TexasCal

NY Texas Cal

NY Texas Cal

Sales Manager users

Wholesaler users

Bank Sales Executive users

Branch Manager users


SmartLeads

Leads Tracking

Joseph Yang

Product Manager


Customer Challenges

Orphan policy issues

Lead assignment

Lack of automation in the process

Cannot track progress of leads

• No feedback from advisor

Leads not serviced in time (cold leads)

• Agents just sit on leads

Cannot generate real time reports


Benefits SmartLeads Tracking Module

Save time by automating the assignment of Leads

Track assigned Leads through the Sales Cycle

Real Time Feedback

Create Powerful Management Reports

Seamless Integration with other SmartOffice Modules


CentralizedLead Generation

System

Advisor

DataXchange Enterprise

1

1. Revocation2. Disposition Status3. Address Correction4. Enrichment

Request5. Opt In / Out

(vacation)

2

FieldLeader

• Better Conversion Rates

• Standardized Process

• Fewer Manual Processes

• Streamlined Input

• Detail Available for Analysis

• One Package of Reports

• Better Forecasting

Real Time Feedback

Seamless Integration with

other SmartOffice Modules

Benefits

Lead Distribution System

Currently in Production


SmartRecruiting

Recruitment Tracking Module

Michael Grubb

Product Manager


Industry Wide Challenges

Cost $30,000 to recruit, hire, and train a candidate.

Visibility and Best Practices

They don’t work if you don’t use them.

Retention Industry-wide crisis. 75% of advisors leave within three years.


Challenges and Solutions

What we often find: What we can provide:

• Lack of Process Definition/Repeatability

• Visibility

• Lack of flow control

• Unpredictability

• Enforce best practices

• Maintain visibility into pipeline flow across hierarchy

• Keep the pipeline full (marketing)

• Actively manage the flow

• Understand/predict seasonality

• Discover where the best advisors come from


Managing the Recruiting Pipeline

Recruiting Process: Step 1 Step 2 Step 3 Step 4

Hired/ Contracted

Pre-ContracteesCandidatesPotential Candidates

Provides: Process DefinitionPipeline Visibility

Best Practices WorkflowIntegration with:

Advisor ModuleCalendarDynamic Reports / Excel


SmartInvestments

Investment Tracking Module

Amy Hii

Product Manager


Key Benefits & Features

Data Feeds

Integrations

Asset Allocations

Performance Measurement

Reports, Reports, Reports!!!

Client Access 24-7


What’s New and Exciting?

DataXchange 2.0 • DST FanMail, Pershing, NFS, PFPC

Morningstar Export • Export multiple accounts & positions for multiple contacts and

households

Asset Allocations• Variable Products from Policy are included in calculations• How much is out of balance in Dollar Amount

Performance Measurement• GIPS Calculations

Corporate Actions • Merger/Acquisitions, Stock Splits, Spin-offs

Reports – PDF Reports, Performance Reports


Integrations with SmartIntegrator

Carolyn Carrasco

Product Manager


Integration Goals

Meet user needs

Seamless integration

Requires little or no training

Easy to deploy

Reasonable time frame and cost effective


Integrations with SmartIntegrator

Current

• Financial Profiles

• Intellisys

• Laser App

Coming Soon

• Quik! Forms

• EbixLife

• PaperClip

• LaserFiche


Integration with Outlook and Lotus Notes

Carl Besaw

Product Manager


What’s New in SmartOffice 5.1?

SmartMail for Outlook/Lotus Notes

• Post Subject or Body of E-mail

• Display previously posted messages

• Improved integration with SmartCaseManager Module

SmartLink for Outlook/Lotus Notes

• Major performance improvements

• More Setup Options

• Preview Only Synchronization

• Synchronization Reports

• Resolve Conflicts after Synchronization

SmartLink for Intellisync

• Compatible with Mobile Devices

• Ready for Beta


SmartOffice New Products Overview

SmartOffice Product Managers

smartoffice new products overview

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