snow angel: summering near the south pole…p/3€¦ · snow angel: summering near the south ......

F e b r u a r y 2 0 0 8

Snow Angel: Summering near the South Pole…p/3Contractors in love....p/7 772Ds cut the deck at an Oklahoma casino....p/10 Nothing breathes like a Deere....p/12

Vertis QCA1300 19th Street, Suite 200East Moline, IL 61244

Cyan Magenta Yellow Black DKMAG133CU

Scenic overlook: Stately, majestic, and awe-inspiring.

And the Andes ain’t bad either.

Welcome to the end of the world. This is it,

pal, the end of the line. Ushuaia (you-shwi-

ya), Tierra del Fuego, Argentina, is the

southernmost civilization on earth. And

quite civilized it is, with mountains, snow,

quaint shops, the Atlantic Ocean, and a

European-style culture that attracts world-

traveler types in droves. The area’s growth

in population, businesses, and road building

is a testament to the fact that, when people

discover the end of civilization, they just

can’t seem to get enough. > > >

John Deere and the Angel at the end of the world

The Latin beatEven casual readers of this periodical might be asking, “Why the sudden love affair with stories from Latin America?” The short answer is: Explosive growth from loyal customers across 20 countries south of the border including the Caribbean. Having worked in our Overseas Division, it’s easy to tell you how gratifying it is to see the growing acceptance of John Deere construction equipment in all the Americas. I think it says a lot about the quality and added value of our products and the extra-ordinary support they get from our dealers down there. My favorite story was how our dealer in Costa Rica painted American fl ags on the booms of our backhoes. When I asked why they did that, the dealer said it was so his customers would know they were built at our factory in Dubuque, Iowa. Pretty humbling. Besides, it’s interesting to learn how people in other cultures solve a variety of problems with John Deere equipment. I mean, how else would we know that...— Rosario, Argentina, is probably the soy fl our capital of

the world?— Puerto Ricans call garbage “desperdicio” and use 744J

Waste Handlers to manage it?— Mexico has environmental regulations that would make

Al Gore blush?— Deere graders build logging roads in Tierra del Fuego,

South America?— The Costa Rican expression “pura vida” means “pure life”

and sugar harvesting means Deere loaders? And in this issue, we visit two of our best customers, Movimientis de Suelos way down in Ushuaia, Argentina, and Milicic Construcciones y Servicios, of the same country. Like our customers worldwide, they approach life, work, and Deere machines with “mucho gusto!”

Domenic G. RuccoloSenior Vice President, Sales and MarketingWorldwide Construction & Forestry Division

C O V E R S T O R Y / P A G E 3


Cyan Magenta Yellow Black Vertis QCA1300 19th Street, Suite 200East Moline, IL 61244

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YOUR MONEY WORKS HARDER

The LaaaaattttttttiiiiiiiiiinnnnnnEven casual reade

Our fi nancing has a lot in common with the John Deere 310SJ Backhoe Loader. It’s solid without being rigid, it bends when you need it to, and it’s here to make your job easier. We understand the unique needs of the construction industry, so we offer skip payments, leasing, PowerPlan™, and other fl exible features designed to maximize your cash fl ow, all year long.

Subject to John Deere Credit approval. PowerPlan is a service of FPC Financial, f.s.b.

CR2210536 (07-12)

Need more information?See your local John Deere dealer or

visit www.JohnDeereCredit.com.

OUR EQUIPMENTIS ALMOST

AS FLEXIBLEAS OUR

FINANCING

So inspired were the conquistadors by Argentina, they

named it after argentum — Latin for “silver.” And this

glimmering land of silver has been inspiring ever since.

It inspired 21-year-old Angel Masciotra, for example, to

immigrate to Argentina from Italy. Skip forward three career

changes, 51 years, and a fl eet of John Deere equipment,

and you see Angel’s inspiration was absolutely inspired.

The family man

Starting out in Argentina, Angel Masciotra never forgot the

most important ingredient in making a living: a life. In a

single year, he was able to send home to Italy for his wife,

Elvita, and 4-year-old son, Juan. While discussing his new

624J Loader on this day with our Spanish interpreter, there

was one word we Yankees understood — familia. Angel used

the word repeatedly as he spoke of his successful business.

And there his family was — Juan, presidente of Movimientis

de Suelos, and grandson, Gastón, who is hauling dirt loaded

by the 624J.

“As for business, everything is little by little — you plant

a seed, and if you tend to it, it will grow. I went into construc-

tion in 1969 with an old Michigan 55 Loader. As the jobs

came, so did the pesos and better, more profi table equip-

ment. We could buy much less expensive machines, but I’d

rather invest in the equipment built by the innovators —

the leaders — in the U.S.A., like Caterpillar and John Deere.

Both are very good, so it all comes down to service after

the sale — and that’s just what we get from our John Deere

dealer. We cannot afford to shut down waiting for a part.

Remember, we are at the end of the world.”

Family affair

Juan Antonio Masciotra knows this business like his father

does. “In Tierra del Fuego, it all comes down to service and

parts delivery. We bought our fi rst Deere machine in 1993 —

a 544G Loader. It was good equipment, but back then the

service wasn’t great. So we ran Cat for a while until they

switched production from Illinois to Brazil, and quality suf-

fered. We could get parts, but needed them far too often.

Seaside productivity: Hilario Diaz likes his 160C LC.

“Much more powerful. I particularly like the joysticks in

this excavator — very smooth and responsive…comfortable.

Half a world away, Deere makes its markWay back when, John Deere had a plant in Rosario, Argentina, that built top-quality construction equipment for the South American market. And driving around Rosario, you see vintage equipment produced by the plant at work all over town. Apparently, the dura-bility of these machines has put a warm spot in local contractors’ hearts for all things Deere — of any vintage. One of these contractors owns Milicic Construcciones y Servi-cios, and we were driving down the narrow streets of Rosario and past all these “classic” backhoes, dozers, and motor graders to see some new Deere and meet the contractor. Carlos Milicic is a man who appreciates quality. One glance at spotless maintenance bays and neat-as-a-pin offi ces will tell you that. Being a gracious host, Carlos gave us a tour of his impressive offi ces and took us to a worksite where we saw his prized 770D Motor Grader, just one of many Deere in Milicic’s fl eet, fl atten the earth to make way for a new casino. “I prefer John Deere machines built in the U.S. compared to the Caterpillars built in Brazil,” Milicic explains. “The quality is so superior, and the reputation of these machines is so strong, they enjoy top resale value when it’s time to trade. And they have much lower operating costs. “I have many U.S.-built models, and I also have some old Rosario-built machines dating back to 1979, and a 570A Motor Grader that was cutting edge when I bought it many years ago. But as good as those old graders were, the new D-Series from John Deere are the absolute state of the art. For ease of use, durability, and machine availability (uptime), no other manu- facturer even comes close.”

Milicic Construcciones y Servicios is serviced by Palmero/Rosario.

they h Seas pSeaside produ

Much more powerfu powerful. I particu y

Seas p odu y

ry smooth and resph and responsive…

werfu p rticu yHilario Diaz called “dibs” on the new 310SJ with pilot controls.

> > >

Quality fan: Carlos Milicic has been running Deere since 1979, and considers his new 770D to be the “absolute state of the art.”

Juan and Angel Masciotra have struck the perfect balance between making a living and living well.



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ide productivity: Hilario Diaz likes his 160C LC.

l I particularly like the joysticks in

y: Hilario Diaz likes his 160C

io Diaz likes his 1

nsive…comfortable.y like the joystick

P A G E 4 / 5

From 924 to 624

Just down the road in the shadows of the Andes Mountains,

Pedro Ivo Lopez is working in the company’s quarry. “This

Deere 624 has excellent traction and a higher dump height

than the 924 — it makes a difference. As a new operator,

I like features like auto-level…it goes deep into the pile, and

I can transport quickly without spilling. We receive great

service from the dealer, but I grease the machine myself. You

don’t have to climb all over a Deere to maintain it.” Okay,

Pedro, but do you prefer the 624 to the 924? “Times 1,000!”

Family hour

Now it’s 10:45 p.m., and the sun is fi nally setting between the

Andes in a toast of sorts to this most perfect day. As the dining

room fi lls, in walk Angel and Juan Masciotra to help us rest-

less Yanks relax and enjoy a typical evening out at the end of

the world. And while it didn’t involve talk about digging, pil-

ing, leveling, or even backhoe loaders, it was inspiring to see

a father and son who had their workdays in suffi cient order

to truly enjoy family life. ¡Salute! ■

Movimientis de Suelos is serviced by Palmero/Tierra del Fuego.

Then, Palmero started selling John Deere, and our equip-

ment, service, and parts situation have improved consider-

ably — they sell a great product, and they stand behind

the machines.”

By the beautiful sea

Next, we head seaside to meet 160C LC operator Hilario

Diaz, working by the postcard port of Ushuaia. Hilario is

busy dropping rock into the ocean for a foundation to build

another road for the town’s new main drag. “I started over

20 years ago on both Deere and Cat equipment, and I prefer

the Deere,” says Hilario. “Much more powerful. I particularly

like the joysticks in this 160 — very smooth and responsive.

And Juan has spec’d a new 310SJ with pilot controls, and as

senior operator I get elegir primero (fi rst dibs).”

Pedro Ivo Lopez prefers his 624 to a 924 “times 1,000!”

From 924 to 624

Out of their basement and into the black…

“The philosophy is pretty simple,” says Barry Schlouch, owner of Schlouch Incorporated, a site-

preparation contractor in southeastern Pennsylvania. “Get up in the morning and give it our best.

Excellence in safety, excellence in quality, excellence in production — if we do a good job that

day, it positions us to do a good job the next day.”

Schlouch used this mantra to start a husband-and-wife operation in his basement with just

$2,000. Their fi rm generated $495,000 that fi rst year, but 24 years later it has grown to 350

employees and $65-million in revenue. Along the way, his fi rm has been lauded by the Common-

wealth of Pennsylvania as the number-one place to work among large fi rms and recognized by

OSHA with several prestigious safety awards.

Based on a 65-percent customer-retention rate, many of Schlouch’s customers consider his

company the number-one contractor in Pennsylvania as well. > > >

Contractor builds success with Deere at his side

Debi and Barry Schlouch




P A G E 6 / 7

Solutions-driven

When Schlouch Incorporated recently won a bid to prepare

a 25-acre building pad for a new Target store in their area,

they didn’t know that the owner’s closing and permit delays

would postpone the job for an entire month, which meant an

September start for a job that had to be completed on Novem-

ber 30. Scheduling for other pads in the retail complex had

to be accommodated, and winter weather was bearing down.

The bottom line: too much earth to move, too little time.

“We came up with a proposed solution where we would

work 24/7,” Schlouch explains. “The township didn’t permit

around-the-clock work, so we went to the township — on

our own — to present the benefi ts of getting this project

done while the weather was still good. We obtained approval,

and we’re going to make it on schedule for the customer.”

Lights, action, and a Deere 850J

Schlouch Incorporated marshaled its resources and brought

in lights for the type of around-the-clock job usually reserved

for urban interstates or other high-traffi c road projects. They

also brought a Deere 850J Crawler Dozer equipped with a

six-way PAT blade and a Trimble GPS system.

“I really enjoy running the 850J; it’s a strong, powerful,

well-balanced machine,” says Jamie Brown, an operator for

Schlouch. “The six-way blade is very versatile. It lets us fi ne-

grade and do bulk dozer work.”

It’s when fi ne-grading that the dozer’s GPS system makes

the most difference, according to Brown. “The Trimble GPS

system on the John Deere 850J is a very useful tool. It lets

us place material more effi ciently, anticipate problems,

and see where the infrastructure is going to be so we

can manage the job better.”

Barry Schlouch discovered Deere early on in the develop-

ment of his business and has been counting on the company

as a partner ever since.

“We bought our fi rst John Deere 850 about 10 years ago,

and now we have about 25 dozers and excavators,” Schlouch

says. “The versatility and the hydrostatic technology of the

dozers are still up with the best. We get excellent product

support through John Deere and our local dealer — the

people at John Deere get to know us and our needs, and they

deliver value. That’s what keeps us up and running.”

Business acumen

While a passion for safety and investing in his employees

fuels Schlouch’s work on a daily basis, good business sense

sustains and grows the company over the long haul. And

John Deere is also a big help in that regard.

“The owning and operating costs of John Deere equip-

ment are very competitive,” Schlouch says. “When we

purchase equipment, we look at owning and operating costs

upfront, and then we divide it by productivity. We’ll take all

the information from all the manufacturers, and then we’ll

do a productivity test by either demonstration or a look at

history, and that will give us the lowest unit cost. The pieces

we’ve acquired from John Deere give us the lowest unit cost,

and that’s why, along with reliability, we go with them.”

Schlouch also factors in fuel costs, more important than

ever to consider in today’s economy. “It has an amazing

effect when you calculate the life cycle of a piece of equip-

ment over seven years like we do,” he says.

“Many times the sale price of the machine can be higher,

but when you factor in the fuel consumption, it can actu-

ally lower it to a more competitive rate. The resale value

of John Deere equipment is also very good. When you add

residual value to fuel consumption, you see the key reasons

why Deere comes out on top.”

By doing his homework, Barry Schlouch has once again

achieved his goal of positioning his company for doing

“a good job the next day.” ■

Schlouch Incorporated is serviced by Plasterer Equipment

Company, Inc., Lewisberry, Pennsylvania.

Schlouch’s Jamie Brown runs a John Deere 850J Crawler Dozer equipped with a six-way PAT blade and a Trimble GPS system. “The cab on the 850J has great visibility — I can see the corners of the blade, which

is critical,” notes Brown. He uses the versatile dozer to do both fi ne-grading

and bulk earthwork.In addition to John Deere dozers, Schlouch runs Deere excavators, including a 350 operated by 23-year veteran Lee Doan. “I like the 350D’s speed, breakout power, and operator’s station,” he says. “The operator’s station has all kinds of nice creature comforts. The temperature control is very good, and the visibility is great.”

“Our experience with John Deere has been one of shared values,” says Don Swasing, director of site work services for Schlouch Incorporated. “They’re honest and genuine, with a real sense of urgency about helping us be successful.”




P A G E 8 / 9

“ John Deere knocked the ball out of the park with these graders,” says Chickasaw’s Darnell Williams before laying praise on the “awesome” D-Series’ smooth inching pedals.

Run the numbersand you’ll run with Deere.

PRODUCTIVITY | UPTIME | LOW DAILY OPERATING COST

A recent study between a 772D grader and a leading competitor showed you would spend 28 percent less for parts and fluids on the 772D during its first 4,500 hours of use. That’s a savings of $1,934, which buys a lot of engine oil, hydraulic fluid, and filters.

$1,934 less

For the casino expansion project, Chickasaw Enterprises’

Ken Fortner oversees his company’s two 772Ds and a pair of

aces in subcontractors Silver Star Construction Company and

Hammett Excavation. “We’ve gone from 35 acres of timber

to 35 acres of parking with the help of two subs, fi ve Deere

772Ds, and a 9420 Scraper Tractor. After the dozer cleared

it, the scraper and the 772Ds took 117,000 yards of cut out

of there, and did it with ease.

“I really appreciate the 772Ds. This land is Red River

Valley sand, and our old 140H couldn’t handle it — it would

spin out constantly. But the six-wheel-drive Deere just digs

in and gets it done just as quick and smooth as you please.

better machine, but nothing like the new D-Series. John

Deere knocked the ball out of the park with these graders.

“What makes these machines special is the six-wheel

drive, especially the way the front wheels balance the

machines, and the way you can adjust the speed of the front

wheels. Another great thing Deere did designing the D-Series

was these machines’ inching pedals — start the machine

in third gear, and it automatically and smoothly gets the

machine up to speed.”

After watching grader-wrangler Ryan Lynch of Hammett

Excavators cutting through the arid red dirt with ease, we

fl agged him down and coaxed him out of the cab to take fi ve

and discuss his favorite brand of grader.

“I was raised on John Deere as an Oklahoma farm boy,”

says the young blademan. “It didn’t take long to get the feel

of these 772Ds.” And although he’s a member of Genera-

tion Atari, he can cut dirt without the GPS when he needs

to. “These six-wheel-drive machines out-push our old 4WD

Cat 140H bigtime. The controls are great, especially for fi ne

blade work. We work out here up to 16 hours a day, but

with these comfortable cabs, clear visibility, and A/C, it’s a

pleasure to run them. That satellite radio the boss installed

helps, too!”

But as much as he enjoys operating the 772, there’s

someplace Ryan would rather be. “Our new 872D is out on

another job today, or I’d be running it. That’s a beautiful and

very powerful grader.”

Cutting to the chase

“You should have been here last week,” we were told. “We

had fi ve 772Ds out here.” And if we came next week? “None.

We’ll be done next week. Ahead of schedule.” The moral

here: If you want to catch a John Deere all-wheel-drive motor

grader at work, you’d better step lively — these are some of

the most productive machines in the industry today. ■

We’ve been running these two fl at-out 9 to 10 hours a day

for the past year with no trouble whatsoever. Just fi ll ’em

up, grease ’em up, and put ’em to work.”

Smooth operators

As a blade cowboy with two-decades’ experience, it’s fun

to hear Chickasaw’s Darnell Williams describe his alma

mater, the School of Hard Knocks. “First grader I ran was

a mechanical (no hydraulics!) Cat 12E, a ’60s or ’70s

machine so rough you’d end each day with swollen hands

and wrists. I was happy to get out of that grader and into

my next machine, a 1987 Deere 570B — it was a much

It’s a setup. “This is a terrifi c setup on a job like this,” said Chickasaw Enterprises’ Ken Fortner. “We’re thinking of going to the bigger 9630 Tractor with dual 21-yard pans.”

Chickasaw Enterprises, Hammett Excavation, and Silver Star

Construction Company are serviced by C.L. Boyd Company.




P A G E 1 0 / 1 1

Whether dialing in GPS coordinates or relying on pure skill and talent, operators everywhere are demanding the power and exacting control found in John Deere six-wheel-drive motor

graders. We headed into Oklahoma near the Texas border to see how a fl eet of 772Ds is grading Red River Valley dirt to make way for an expansion of the Chickasaw Nation’s

WinStar Casino. Turns out automatic blade control and the lost art of the blademan are making quick work of the rugged Sooner ground.

of the

LOST ART

“Our current John Deere D-Series Excavators work really

well in severe environments. We don’t have to stop working.

We haven’t had any problems, mostly due to their standard

cooling package that prescreens the air. We’d have to special

order a cooling package like that from other manufacturers.”

Choking conditions

Just what’s in the air at NER? The Taunton operation sees

an average of 450 tons of construction and demolition waste

dumped daily for sorting by two hydraulic John Deere 200D

LC Excavators outfi tted with Geith grapples. The waste is

housed in a steel building that sees temperatures reach a

stifl ing 110 degrees on the pile.

With bay doors on only one side of the structure and

a grinder constantly operating on the opposite side, dust

collects and swirls each time a truck dumps a load or an

“If you want a machine to die, you bring it in here,” says

Mark Lyons, an equipment operator at New England Recy-

cling (NER) in Taunton, Massachusetts.

Harsh words, but then you have to experience the condi-

tions in NER’s facility to truly appreciate the strain they put

on excavators, particularly the cooling systems. A mechanic’s

fi nal assessment might double as a coroner’s report: Victim

choked to death as a result of dust, moisture, and heat —

a classic case of a clogged cooling system.

“Our excavators work 10- to 12-hour shifts in extremely

diffi cult environments, with lots of dust and moisture,” says

Gil Lopes, vice president of G. Lopes Construction, Inc.,

which he and his brother Gary co-own with NER.

“We had a lot of cooling-system problems with our old

excavators, stopping every hour or so to clean the cooling

systems, and replacing air fi lters every other day,” Gil says.

Deere excavators thrive in dusty environmentexcavator works the pile. The Deere excavators orbit the

huge pile like bees circling a hive, catching the brunt of the

dust as they sort the material.

Because the dust is so severe, NER has a misting system on

the ceiling and a worker armed with a hose to try to keep the

particles down. While this reduces some of the dust clouds,

the water helps transform the dust into a dirt coating that

can stick to surfaces — and excavators. And it forms a sticky

mess on radiators.

Some radiators, that is.

Deere D-Series deals with dirt

John Deere D-Series Excavators have radiator doors that

feature side-by-side perforated shields with tiny three-micron

holes to keep dirt out. Any dirt that does get in is handled by

the hydraulically driven, cool-on-demand, variable-speed fan,

at the ideal temperature. Swing-open coolers reveal easy-

clean cores that operators have to wipe off only once or twice

a day if the dust is especially severe. An optional reversing fan

automatically blows debris out of the cooling cores, reduc-

ing build-up and increasing uptime, something that is very

important to Gil Lopes.

“The cooling system’s been great,” Gil says. “As far as

downtime needed for service, there hasn’t really been any.

With Deere, our needs have been very minimal. Our opera-

tors really like the Deere machines, too. They’re faster, more

comfortable, and more powerful than what we used to run.”

A family tradition

Gil and Gary Lopes learned the construction business from

their father, Gil, Sr., who started G. Lopes Construction in

1964. Gil, Jr. started as an equipment operator and > > >




P A G E 1 2 / 1 3

What’s a Deere dealer have that competitive dealers don’t? Parts on the shelf before the

first new machine model is sold. Smart systems keeping critical parts in inventory. And

a borderline obsession with having the right parts on hand.

Need parts now? We’re on it.™

“Oh! Sorry, must have dozed off. You see,

I’ve been sitting here, patiently, on your dealer’s

shelf since even before you bought your Deere.

Ready and waiting. Anticipating the moment when

there’s a problem and I’m whisked off to the

jobsite to save the day amid thunderous applause,

and… Hey, a filter can dream, can’t he?”

“Zzzzz...”

a mechanic in 1976, positions that taught him the value of

performance. Now that he’s out of the operator’s seat and in

the “big chair,” he has a different view of what constitutes a

good piece of iron.

“We do focus a lot on product uptime and reliability,”

Gil explains. “But we also look at resale value. I have to look

at all the factors and balance them now. When it’s time to

unload a piece of equipment, we’ve got to get a decent price

for it. I also think about my mechanics: Can we get parts fast

and not pay too much? There are a multitude of things we

think about.”

Gary Lopes oversees the construction side of the busi-

ness and is a fan of the 200D LC’s cab. “The comfort in the

operator’s compartment and the visibility are excellent,”

Gary says. “In the recycling environment, we fi nd out very

fast what works and what doesn’t work, and John Deere has

given us a far better air-fi ltration package.”

Operator Mark Lyons notices a difference when work-

ing the pile as well. “The John Deere machines cycle faster.

They’re quicker with the boom and grapple when you have to

multi-function. The pump doesn’t go out on you, and they’re

quieter and more effi cient. The precision is there.”

“The 200D puts up with a lot of abuse. It defi nitely makes

coming to work a lot easer,” Mark says.

Two successful businesses

G. Lopes Construction’s operations are evenly split between

site excavation and sand and gravel production. The company

also provides crushed stone and recycled aggregates to paving/

concrete companies. NER has found a regional niche recycling

construction debris and other materials. Some 20 NER trucks

pick up waste from towns as far away as Nantucket, bound

for the Taunton operation or an asphalt, brick, and concrete

operation in Raynham, Massachusetts. The trucks transport

the sorted materials for recycle markets as well.

New England Recycling started in 1986 with the purchase

of stump grinders. The operation evolved into handling C&D

waste in the early 1990s. “Half of the materials are from our

own roll-off business, and the rest comes from outside cus-

tomers,” Gil says.

According to Lopes, NER’s business is fairly steady and not

adversely affected by construction or housing market fl uctua-

tions. “If we’re not seeing newer materials coming in, we’re

seeing old materials from refurbishing coming in — there is

always a waste factor. The material we’re seeing now is com-

pletely different than what we saw two years ago. We’re not

seeing a lot of new construction waste.”

Together, the two divisions have achieved $60 million in

sales and employ 275 people, including a couple of very happy

excavator operators in the Taunton facility. ■

New England Recycling is serviced by Schmidt

Equipment Inc., Swansea, Massachusetts.

“We haven’t had any problems because their standard cooling package pre-screens the air. We don’t have to stop working every hour to clean the cooling system like we used to.”

— Gil Lopes, Vice-President,G. Lopes Construction




P A G E 1 4 / 1 5

Yeah, it’s a real nitpicker. Enhanced hydraulics on a new 160D, 200D, or 225D Excavator feature best-in-class

metering and silky smooth multifunction operation to deliver exact, predictable boom and bucket movement. Short-

throw controls make surgical maneuvers effortless. There’s even more swing torque, plus faster arm roll-in and

boom lowering. See us today to learn how a precise new D-Series Excavator can fi t – perfectly – into your operation.

“Perfectionist”

PRODUCTIVITY UPTIME LOW DAILY OPERATING COSTS

DKMAG133CU Litho in U.S.A. (08-02) Not all products sold at all locations.


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