social media... and why you need to pay attention

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MY O B S E R V A T I O N S And How To LEVERAGE ! Carlos Dominguez Cisco Systems Senior Vice President Office of the Chairman and CEO Our Changing World Wednesday, April 21, 2010

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Page 1: Social Media... and Why You Need to Pay Attention

MYOBSERVATIONS

And How To LEVERAGE !

Carlos DominguezCisco SystemsSenior Vice PresidentOffice of the Chairman and CEO

Our Changing

World

Wednesday, April 21, 2010

Page 2: Social Media... and Why You Need to Pay Attention

Someone Who Embraces Change, Understands What Is Available,

Experiments With It, Learns From the Experiments & Leverages

It For A Competitive Advantage

Carlos DominguezCisco SystemsSenior Vice PresidentOffice of the Chairman and CEO

“Nowist”

BackgroundInformation

Wednesday, April 21, 2010

Page 3: Social Media... and Why You Need to Pay Attention

New Media

Wednesday, April 21, 2010

Page 4: Social Media... and Why You Need to Pay Attention

New Media

Wednesday, April 21, 2010

Page 5: Social Media... and Why You Need to Pay Attention

© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5

“Companies deeply engaged in social media grew revenues by 18% over last year…companies that were least engaged dropped 6% on average.”

Charlene Li, Founder, Altimeter GroupJuly 2009 Report “ENGAGEMENTdb”http://www.engagementdb.com

Rank Company1 Starbucks

2 Dell

3 E-Bay

4 Google

5 Microsoft

6 Thomson Reuters

7 Nike

8 Amazon

9 SAP

10 Intel

11 Yahoo

12 Blackberry

13 Accenture

14 Oracle

15 Cisco

16 Pepsi

17 MTV

18 Sony

19 Disney

20 Adidas

Social Media EngagementBrand Ranking

Wednesday, April 21, 2010

Page 6: Social Media... and Why You Need to Pay Attention

2009

2010

SPEED AND PACE OF CHANGE:

- added 200 million new users last year

Christmas 2009 - Amazon sold more electronic books than paper books

A day’s worth (24 hours) of content is uploaded every minute to YouTube

More people return home for their cell phonethan their wallet

American children spend 7.5 hours a day absorbing and creating media ...as much time as they spend in school.

200M

Wednesday, April 21, 2010

Page 7: Social Media... and Why You Need to Pay Attention

Innovation and technologyhave always been the flashpoint of debate

and concern over productivity

The telephone

The water cooler

Desktop PCs and eventually personal notebooks

Email

Web 1.0

Minesweeper and Solitaire

Cell phones

Telecommuting

Wednesday, April 21, 2010

Page 8: Social Media... and Why You Need to Pay Attention

150 million in 5 years300 million in last 8 months400 million users

HALF spend an hour a day, on average, on the site

Wednesday, April 21, 2010

Page 9: Social Media... and Why You Need to Pay Attention

Thursday, February 4, 2010 at 5:41pm

Today we’re celebrating our sixth birthday, and this week there will be 400 million people on Facebook. Just one year ago we served less than half as many people.

150 million in 5 years300 million in last 8 months400 million users

“The Network Effect”The value of a communications network to its users rises exponentially with the number of people connected to it.

Home to 40 billion photos

Wednesday, April 21, 2010

Page 10: Social Media... and Why You Need to Pay Attention

How Many Block Facebook

On Corporate Intranet?

Wednesday, April 21, 2010

Page 11: Social Media... and Why You Need to Pay Attention

How Many Block Facebook

On Corporate Intranet?

Wednesday, April 21, 2010

Page 12: Social Media... and Why You Need to Pay Attention

© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential14184_11_2007

Twitter like technology will be how we predominantly receive news in the future.

12

Prediction

Wednesday, April 21, 2010

Page 13: Social Media... and Why You Need to Pay Attention

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Latest: Great Site with accurate update Swine Flu: Sunday, 4-26 |7:00 PM Press conference; WHO pandemic ale... about 14 hours ago

28following

2143followers

30updates

carlosdominguez

What are you doing?

Stock Twitsn. an investment idea and information service.

140

update

Wednesday, April 21, 2010

Page 14: Social Media... and Why You Need to Pay Attention

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carlosdominguez

Follow

Name: carlosdominguezLocation: New YorkWeb: http://www.cisco.comBio SVP @ Cisco - Office of CEO and Chairman, Love to track how tech is used in innovative ways.

20following

2132followers

Great News...Obama promises major investment in sciencehttp://usat.me/?2488942411 minutes ago from TwitterFon

Pope Benedict XVI names 5 new saints sorry...i’m not one of them http://usat.me/?3487946214 minutes ago from TwitterFon

Technology is deconstructing this industry...Newspaper circulation decline picks up speedhttp://usat.me/?348872582 hours ago from TwitterFon

Apple and Verizon consider iphone deal, http://usat.me/?34883118about 2 hours ago from TwitterFon

73 cases of swine fle confired: 100s more feared. http://www.cnn.com/2009/hea...about 3 hours ago from TwitterFon

Interesting find. ‘Pickled’ baby mammoth opens window to Ice Age http://usat.me/?348222267:12PM Apr 21st from TwitterFon

Wednesday, April 21, 2010

Page 15: Social Media... and Why You Need to Pay Attention

15Wednesday, April 21, 2010

Page 16: Social Media... and Why You Need to Pay Attention

home profile find people settings help sign out

Chambers RSA Search Advanced Search

16Wednesday, April 21, 2010

Page 17: Social Media... and Why You Need to Pay Attention

home profile find people settings help sign out

Chambers RSA Search Advanced Search

17Wednesday, April 21, 2010

Page 18: Social Media... and Why You Need to Pay Attention

home profile find people settings help sign out

“Swine Flu” OR Flu Search Advanced Search

18Wednesday, April 21, 2010