social media is the bridge between online and offline marketing

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My presentation during State of Search Dallas 2013 - This presentation dives into the cultural shift in marketing and how the online and offline worlds are coming together

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Page 1: Social Media is the bridge between online and offline marketing
Page 2: Social Media is the bridge between online and offline marketing

Follow me on Twitter - @Matt_Siltala

Page 3: Social Media is the bridge between online and offline marketing

@Matt_Siltala

Page 4: Social Media is the bridge between online and offline marketing

@Matt_Siltala

Page 5: Social Media is the bridge between online and offline marketing

Integrating social media into your marketing is not just adding new tactics, it’s a cultural shift.

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“People and their voices – the heart and soul of successful social anything – aren’t bought or controlled or predicted. They never have been. They’re earned.” -Amber Naslund

@Matt_Siltala

Page 7: Social Media is the bridge between online and offline marketing

@Matt_Siltala

Social media can’t be done in isolation, the whole team needs to come along.

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“Many B2B marketers still take the traditional method to integrate social media. Like most marketers, they take the route of just adding on another line of business and typically assign a team resource whose time will be spent posting and responding within social media platforms in isolation.” -Jeremy Roberts

@Matt_Siltala

Page 9: Social Media is the bridge between online and offline marketing

@Matt_Siltala

Social is the catalyst that drive prospects through the buying process.

Page 10: Social Media is the bridge between online and offline marketing

@Matt_Siltala

Give up being boring. Forever. Being boring will kill you

(unless your audience is boring, re: accountants)

Page 11: Social Media is the bridge between online and offline marketing

“Companies need to understand that it’s actually permitted to be fun. It’s written nowhere that you have to be boring.”

- Damien Van Achter RTBF social manager

Consider your company culture.

If you’re funny, be funny in your social media posts. If you’re analytical, be analytical.

@Matt_Siltala

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@Matt_Siltala

Social Media rewards those who respond and react fast to what’s going on in the world.

Tip: Reserve some marketing budget for last minute campaigns based on trends or current events. Being the first to spot or give commentary (even if just in your industry) on something that’s popular at the moment gives you an edge.

When everyone is talking about something that relates to your business…

It’s time to jump into the conversation,

giving your own unique take on

the topic

Make sure to have Google Alerts, Mention.com or tools to track and spot trends and opportunities

Page 13: Social Media is the bridge between online and offline marketing

@Matt_Siltala

During the Superbowl blackout, Oreo tweeted an ad that related to it

LIGHTS GO OUT AT THE SUPERBOWL

It became a viral hit, retweeted more than 15,000 times in the first 14 hours. It was also featured in the Washington Post.

Page 14: Social Media is the bridge between online and offline marketing

@Matt_Siltala

Being the first company in your industry to comment on things that

affect or impact your niche gives you an advantage in search results and

establishes you as a leader.

Page 15: Social Media is the bridge between online and offline marketing

Utah small business, Pluralsight, markets to geeks, and computer programmers. They took a trend in mainstream society and made it their own by creating a video with their authors lipsyncing to the pop hit song: Call Me Maybe. They are not polished or slick, they are in true geek form.

59,685 Views

@Matt_Siltala

Page 16: Social Media is the bridge between online and offline marketing

@Matt_Siltala

Hire a good graphics/image/designer Always important, now even more important. Facebook emphasizes images more in the new newsfeed. Bloggers stand to gain so much traffic from Pinterest and are creating pinnable images for everything they do.

Page 17: Social Media is the bridge between online and offline marketing

@Matt_Siltala

BAD EXAMPLE

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@Matt_Siltala

Develop a human voice, talk in your customer’s voice, not corporate voice. Your look and language shouldn’t be corporate, staged or forced. It should be friendly, funny, clever, and relevant.

Visa small business ad posted on Facebook and promoted. Most of the 62 comments on this post called Visa spammers, several were negative. This image is corporate and fake feeling.

DOESN’T GET IT

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@Matt_Siltala

GOOD EXAMPLE

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@Matt_Siltala

Social Media This baby clothes company “ad” share to win contest has emotional appeal, is really eye catching and has a social component.

DOES GET IT

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@Matt_Siltala

DOES GET IT

Blogging All this small barbershop does is create a blog and post before/after photos.

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DOES GET IT

@Matt_Siltala

Page 23: Social Media is the bridge between online and offline marketing

DOES GET IT

@Matt_Siltala

Page 24: Social Media is the bridge between online and offline marketing

@Matt_Siltala

INTEGRATE EVERYWHERE

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@Matt_Siltala

PLACES TO INTEGRATE SOCIAL MEDIA

ALL IMPACT YOUR SEARCH RANKINGS

Search Engines

Comments & Shares Retweets

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INTEGRATE SOCIAL MEDIA EVERYWHERE

@Matt_Siltala

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@Matt_Siltala

Hooters invites more than 300,000 former servers to take selfies and post them on Instagram to celebrate Hooters 30th Birthday.

INVOLVE YOUR EMPLOYEES

#stepintoawesome

Page 28: Social Media is the bridge between online and offline marketing

@Matt_Siltala

INVOLVE YOUR EMPLOYEES An auto repair shop builds trust with their customers by tagging their employees in photos. They believe “Trust is built on knowing the people doing the work.”

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INVOLVE YOUR EMPLOYEES

@Matt_Siltala

Avalaunch Media asked employees and followers on Facebook to post their best Grumpy Cat impression for National Cat Day. Employee costumes were shared on Halloween.

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INVOLVE YOUR EMPLOYEES

@Matt_Siltala

Page 31: Social Media is the bridge between online and offline marketing

INTEGRATE SOCIAL MEDIA EVERYWHERE

@Matt_Siltala

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INTEGRATE SOCIAL MEDIA EVERYWHERE

@Matt_Siltala

A dog named Jester leads a Queensland Tourism Instagram Campaign in Australia. Showing off sites through the eyes of a dog aims to reveal the everyday life of a Queenslander.

Page 33: Social Media is the bridge between online and offline marketing

INTEGRATE SOCIAL MEDIA EVERYWHERE

@Matt_Siltala

Salt Lake Comic Con used social media marketing to gain a first-ever 70,000-80,000 at the SLC event. SLC Comic Con leveraged Facebook to promote anticipated celebrity appearances, memes, and other great content. SLC Comic Con is already hosting give-aways on Facebook for tickets to the 2014 event.

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@Matt_Siltala

INTEGRATE SOCIAL MEDIA EVERYWHERE

The 1888 Hotel in Sydney, Australia gave away free one-night stays to Instagrammers with 10k+ followers.

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@Matt_Siltala

VitaminWater makes ads social (alternative energy source) http://files.coloribus.com/files/adsarchive/part_1379/13791455/vitaminwater-extreme-health-600-71170.jpg

Nilla Wafers integrates social into their packaging.

Nilla wafers direct consumers to Pinterest for more recipes. Consumers will need to buy more Nilla wafers if they want to make the recipes they find on Pinterest.

INTEGRATE SOCIAL MEDIA EVERYWHERE

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@Matt_Siltala

VitaminWater makes ads social (alternative energy source) http://files.coloribus.com/files/adsarchive/part_1379/13791455/vitaminwater-extreme-health-600-71170.jpg

Michaels integrates social into their ads.

ENCOURAGE USERS TO ENGAGE

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@Matt_Siltala

VitaminWater makes ads social (alternative energy source) http://files.coloribus.com/files/adsarchive/part_1379/13791455/vitaminwater-extreme-health-600-71170.jpg

This is The Oatmeal in a random Amsterdam bar. h/t Rebecca Kelley

SOMETIMES COOL THINGS HAPPEN

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Integrate Content Pictures, text, articles, testimonials, success stories, news about your business, published online.

@Matt_Siltala

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@Matt_Siltala

Integrate In Your Email Ask people to share or follow you on social sites on your emails. Social media references can offer a higher click-through or engagement rate on your emails as it supports the primary call to action and messaging.

@Matt_Siltala

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@Matt_Siltala

Integrate On Your Website Add social buttons, social login (let people sign in with their Facebook or Twitter account), one click to follow.

@Matt_Siltala

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Watch the conversation that happens on popular videos, Facebook posts, blog comments, in your industry or those who have your same target market to get a feel for the voice of your customers.

@Matt_Siltala

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@Matt_Siltala

A FEW THINGS TO REMEMBER

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90% of customers think that custom content created by marketers is valuable.

73% prefer to get information about a company though custom content.

61% are more likely to buy from a company that utilizes content marketing.

(Reported by TMG)

90%

73% 61%

@Matt_Siltala

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@Matt_Siltala

82% of buyers say they trust a company more when its CEO and senior leadership team are active in social media.

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@Matt_Siltala

•  Cultural Shift •  Get The Whole Team Involved •  Social Interest + Social Influence = Decision Making •  Don’t Be Boring •  React Fast To Breaking News •  Be Creative •  Hire A Good Designer •  Integrate Social Media Everywhere •  Involve Your Employees

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@Matt_Siltala

Page 47: Social Media is the bridge between online and offline marketing

Matt Siltala, President [email protected]

@Matt_Siltala

Thank You!