spa software reservation assistant - september 2014 -xn hotel systems


RA customers: hotels and resorts

http://www.regenthotels.com/

http://www.regenthotels.com/

http://www.ichotelsgroup.com/h/d/hi/1/en/home

http://www.ichotelsgroup.com/h/d/hi/1/en/home


RA Customers: Day Spas, thermal & Hot Springs

http://www.google.at/imgres?imgurl=http://www.privatwohnungen-messing.de/ger/bilder/fildorado.gif&imgrefurl=http://www.privatwohnungen-messing.de/ger/index.php?content=links&usg=__4h_YsJmRVq760YtitoYQjYxsPYU=&h=239&w=223&sz=15&hl=de&start=8&sig2=N_QLsvCV2_DLeqoAs4fBxg&zoom=1&um=1&itbs=1&tbnid=fM_BTJq3v62ZmM:&tbnh=109&tbnw=102&prev=/images?q=fildorado&um=1&hl=de&client=firefox-a&rls=org.mozilla:de:official&tbs=isch:1&ei=5gKsTNOiI4SQjAewlKyyBw

http://www.google.at/imgres?imgurl=http://www.privatwohnungen-messing.de/ger/bilder/fildorado.gif&imgrefurl=http://www.privatwohnungen-messing.de/ger/index.php?content=links&usg=__4h_YsJmRVq760YtitoYQjYxsPYU=&h=239&w=223&sz=15&hl=de&start=8&sig2=N_QLsvCV2_DLeqoAs4fBxg&zoom=1&um=1&itbs=1&tbnid=fM_BTJq3v62ZmM:&tbnh=109&tbnw=102&prev=/images?q=fildorado&um=1&hl=de&client=firefox-a&rls=org.mozilla:de:official&tbs=isch:1&ei=5gKsTNOiI4SQjAewlKyyBw

http://www.siebenwelten.de/

http://www.siebenwelten.de/

http://www.therme-laa.at/

http://www.therme-laa.at/


LeisureFitness

Activities

Dining

Golf

Wellness

Sports

Table

Reservations


Purpose

golf

memberfitness

activities

spa

dining

kids

horse

sports

shooting

equestrian

concierge


Why RA

2 way certified interface with PMS

Single database solution across all sites

Multi-property solution across all sites

Cross reservation, cross charge and cross usage for guests regardless of stay site

High level data flow between RA and PMS (profiles, reservations, lifetime guest value)

Revenue at point of consumption, charge at stay site, accurate reporting

Customizable guest self-serve – high ROI

Web bookings

Facebook bookings

Mobile phone / tablet app

Send HTML and detailed ‘single guest itinerary’ (including PMS)


PMS integration scope example


Retail

Guest management

Multi-propertyCRM

Group BookingsGift vouchers

Purchasing

Mailing/Marketing

Web bookings

Recurring bookings

Staff Scheduling

Optimisation

Packages

Health fund management

Inventory Control

POS/BillingSPA

Membership

Reporting

Activities

SportsFitness

Group Management

Golf

LessonsCourt Hire

Dining bookingsTable management

Leisure Management Personal Training

Operational control

Concierge management

Tennis

Tours

Salon

RA Key functions

Medical spa & practitioning

Social Media

Email and SMS

Holistic & RemedialiPad & touch

Professional Stock

Leads & tracking

Resource Optimisation

Retention

Automation

Digital Signage

history

demographics

Cross sell

user-defined Scalable

Call centre

finance integration

hotel integration

user-access levels

Price automationbar coding Mag cardingpictures

forms

Equipment management

HirePipeline sales

Dashboards

Performance measurement

KPI‘s

certificates

iPad

iPhone

upgrade Up sellcommission

Booth renteryoga

classes

control

Concierge

tours

Transfers

Facebook

Skill profiles

Water sports

Online bookings

Professional stock managementRental


Main RA Modules

6,000+ users worldwide

630+ Installations

SPE or MPE deployments

Local or SaaS deployment

Over 120 interfaces

58 countries

16 languages


Access Points Reservation Assistant

RA

PC/laptop

BYOD mobile

(guest)

Facebook

(guest)

CRSPMS

Web Bookings

(guest)

iPad/

Android


Reference: Integrated Resort

– Golf and Spa resort with accommodation

– RA manages golf– RA manages spa– RA manages activities, shops, boutique– RA manages dining reservations– RA manages tennis– RA manages kids club– Interface with Opera PMS– Interface with Check EAM inventory control– Web Booking engine and online e-shop


Reference: multi-fitness-chain

– Multi-fitness spa-chain

– Headquarter: London UK

– Sites: Germany, Belgium, Italy

– Multi-property: Headquarter + 6 sites

– Spa & Fitness Clubs

– More than 30,000 Members


Reference: Global wellness chain

– Global-hotel chain-spa

– Holistic wellness resorts

– Worldwide 10 hotels (Replacement of existing SW)

– Distribute own spa brand line, online e-shop

– Multi-property and single-property

– Integration with PMS

– Integration with Libra On Demand CRM


Reference: Global hotel chain

– Global hotel-chain spa

– Worldwide 90 sites

– On–property installations

– Spa, Fitness, Retail, Gift Voucher, Membership

– Some sites using RA for F&B dining reservations

– Real-Time Web Booking (iFrame Integration) / real time online reservations

– Integration with PMS

– Integration with Scala finance system


Reference: Global hotel chain

– Global chain hotel-spa

– Worldwide 150+ sites

– Single & multi-property

– Spa, Golf, Table Reservation, Membership

– Real-Time Web Booking (iFrame Integration)

– Integration with Hyatt Gold Passport (loyalty)


RA Modules & Options

Base Modules

Scheduling Point of Sale

Add On Modules

Packages Gift Vouchers

Staff scheduling

MembershipCourses / Classes

Health Fund Billing

Multi-Property Golf Management

Spa Food & Beverage

Administration

Reporting Guest Relationship

Interfaces

Property Management System

Access / Gate Control

Financial Systems

Inventory / Purchasing

Credit Card payment gateway

Bank Interfaces (direct)

Gym Equipment

Dining Reservations

Digital Signage

Web booking / Web Retail

Web

Web Bookings Web Shop Mobile App Facebook


Runs on iPad and Android

Full version over wifi & bluetooth

All modules based on user

login credentials

Roam free of any desk

Make bookings in real-time


Mobile app & social media for guests and members


Mobile app and social media


Guest web bookings

Different login means…

New customerReturn customer

Hotel guestRedeem voucher


Mobile app and social media


Web Reservations / Web Shop


Web Reservations / Web Shop

RA iFrame WBE

Contained within your web

site/s… user does not get

redirected

Branded look and feel

Integration to your web

site/s


Digital Dashboard : Widgets

Digital dashboard

User defined

Customized widgets

Per user

Information at a glance


Digital Dashboard : Widgets


Reservations, Activities, Bookings

Scheduling

Treatments

Packages

Appointments

Services

Staff allocation

Rooms allocation

Equipment allocation

Classes

Groups activities

Contraindications

Courses

Private lessons

Confidential bookings

Min/Max and free places

Optimized appointments

Wait listing

Tentative, confirmed

Best date/day/time search

Customizable screens

Skill and age checks

Split, merge, cancel, etc


Reservations, Activities, Bookings


Fitness, Gym, Courses

Book classes

Group exercises

Personal training

Yoga, boot camp, swimming, P/T, etc

Multi-access passes

Lookup and book free places (min, max person check)

Book and check in guests to classes on the fly

Different color booking identify number of attendees

Guest skill check (fit, swim, etc)

Guest health check (heart, allergy, pregnant, etc)

Membership inclusions and pricing

Health appraisals and assessments

Integrated billing / POS (retail, payments, etc)


Fitness, Gym, Courses


Dining / Table Reservations

Dining reservations (on site, central, web)

Lookup members, locals and guests

On screen full guest profile (from PMS)

Overbook and also warning on seating capacities

Stagger seating as defined per outlet

Track delays, overdue and No Shows

Cancellations, tentative and wait listing


Dining / Table Reservations


Queuing and back to back reservations


POS / Billing

Fast post and fast check-out and settlement

Handle services and retail

Charge to hotel guests folios, cash, credit, gift voucher, master accounts or other external systems

Handle deposits and pre-payments

Posting of revenue and payments (credit/debit)

Multiple departments single bill capable

Integrated bar code scanned items

Integrated mag card and credit card swiping

Integrated cash drawer controls

Unlimited cash drawer and billing definitions

Immediate validation of stock quantity on hand

Track selling staff and commissions


POS / Billing


Touch / fast paced POS


Package Management

One-step booking of packages

Reservation of multiple services across departments and days

Sophisticated package calculation; revenue breakdown and automated

split postings

Visual identification of package bookings

Package reporting

Mark consumed or not package items

PMS inclusive package management (e.g. bed, breakfast, spa, wellness)

Multi-access passes with count down

A la carte packages


Package Management


Gift Voucher Management

Create

Print

Sell

Redeem and partial redemption

Cancel

Prolong

Expire

Gift vouchers, value coupons, treatment vouchers, package vouchers

Accommodation vouchers

Food & Beverage vouchers

Customized gift voucher layouts

Print serial number and barcode


Gift Voucher Management


Membership Management

Contracts and recurring renewals

Sub contracts & secondary spend accounts

Unlimited durations and types (e.g. golf, couple, off peak)

Accounts Receivable & dunning letters/reminders

Automated pricing and recur fees

Different payment settlement (e.g. direct debit, credit card, bank,

city ledger, etc)

Price specials and automated discounting

Member database for lookup, mail merge, etc

Extensive member & contract reporting

Check in/out and access privileges


Membership Management


Check In Module


Accounts Receivable Management


Purchasing & Stock Control

Managing supplier details & items

Purchase ordering and receive PO

Integrated with POS for stock decrementation

Product price details per supplier, purchase price

Central warehousing & item requisitioning

Issues, transfers, consumption to stores and cost centres

Order requisitioning and automation of PO‘s

Professional stock management

Stock rotation and other reporting

Receiving, returns and back order

Stock taking, warehousing and cost-centre management


Purchasing & Stock Control


Staff Scheduling

Roster / schedule staff in advance or on fly

Quick entry of available times

Pre-defined shift schedules

Copy, paste, click, drag, mass update

Define specific duties (e.g. admin, cleaning, reception)

Assign favorite resources for staff (e.g. room)

Non-working or non-production times such as break, sick leave, training,

vacation etc

Save working time profiles and apply to multiple staff members at once

Working time changes made easy


Staff Scheduling


Customer Profiling

Extensive field criteria for profiling

Segment, country, age, gender, preferences, etc

Multiple addresses and contact details

SMS and contact permissions

Auto capture hotel stay details and reservation

Track history of spend and breakdown

Track correspondence history

Store credit card, bank and other details

File attachments and forms

Comments, notes, reminders and actions


Customer Profiling


Customer History and Preferences


Reporting

Over 1,100 report variations possible

Save to screen, PDF, XLS, xml and html formats

Automate reports based on a task scheduler

Email and automatic email of reports needed

Financial journals

Graphical and statistical formats

Guest and membership reports

Gift certificates and package reporting

Budget and last year comparison reporting

Gust mix, lost business, commission, productivity, stock, retail

and menu analysis, table bookings, etc


Reporting


GRM: Guest Relationship Management


Golf

Reservation of tee-times, golf pros, carts, etc

Display reservations in different colors to identify number of players

Player handicap setting and grouping

Merge reservations by drag & drop

Consideration of player handicaps

Front & back 9, 2 tee starts

Cross overs

Shotgun starts


Golf


PMS Data Exchange

Synchronization of:

- Guest Profiles

- Hotel Reservations

- Hotel Packages

- Room Postings

- Spa and wellness packages

- Revenue and Payment Postings


PMS packages setup


PMS Account Setup


PMS guest profile


PMS posting detail


SMS

SMS interface allows sending text messages in 700 + mobile networks

Secure data transfer using SSL encryption

Automatic sending of SMS reminder to prevent “no-shows“ of guests

Sending reservation confirmations directly after booking

Upgrade offers, welcome greetings, birthday or any other kind of congratulations

Marketing tool (up selling, cross selling). It is possible to send SMS directly to all customers or to individually selected customers

Each message can contain specific customer information, and can be modified

Supports double-byte fonts (e.g. Arial Unicode, Chinese, Japanese)

The SMS interface is integrated in RA

Manual or automatic SMS sending

DND (do not disturb) possibility - SMS will not be sent to certain guests


SMS

Message text

Selected guest

Message type


Digital Signage

Digital POS Communication

Inform customers with no delays

Display sales opportunities in different locations in your property

Cross-sell more products & services

Display news tickers, web pages, videos and promotions


Digital Signage


Digital Signage

Opportunity

Opportunity

Opportunity

Opportunity


Digital Signage

Opportunity

Opportunity

Opportunity

Opportunity

Your Next Available Treatment

Shiatsu Massage 14:15 14:30 (Rob) SGD 50

Hot Stone Massage 13:30 14:15 (Tom) SGD 110

Shiatsu Massage 16:30 17:00 (Lucy) SGD 50

Hot Stone Massage 17:15 18:00 (Rob) SGD 90

automatically generated in real-time

http://www.computerbase.de/bildstrecke/21506/10/

http://www.computerbase.de/bildstrecke/21506/10/


RA Support and Services

User Manuals, Online help, Online –context-sensitive help

Recurring Webinars

Online & web based training

RA University (for customers and staff)

Annual audits and check-up recommendation

Work with spa & industry experts & leaders

Local development to meet country & statutory needs

Local language development


RA Support & Maintenance

Support Centres: (1) Kuala Lumpur, (2) Shanghai, (3) Melbourne, (4) Chicago, (5) Hartberg Austria, (6) Oxfordshire UK

24 x 7 phone, email, Skype, Remote Zendesk access

Short reaction times: escalation of 1st level then 2nd level support

Tracking system with knowledgebase, open, update, close case

Online self service of case on web, online knowledgebase

Unlimited support

Unlimited advice

Unlimited Q & A

Dedicated Account Manager


RA Interfaces

PMS Protel PMS Opera FOOpera HTNG

Fidelio V6, V7, V8

Epitome SiHot HogatexAmadeus Starlight

Galaxy PMS

Access Control Mafis / eccospro

N-tree Ticos HKS / Gantner Häfele

Accounting Scala – Epicor SAP R/3SAP Business 1

Abacus Filosof GDI SoftM Diamant

Stock Management

Micros Materials Control

Abacus Check EAMCheck SCM

Dataworks Scala - Epicor KOST

Credit Card Clearing

Six Payments Shift4 Tecs PayPal (online) Protobase SIHOT ServBase

Statistics Dailypoint Oracle Financials Cube analysis Google Analytics eMIS – SWIT

HealthInsurance

LifeSensor ProSoft Dakota PDB ganyMED EDIfact

Guest Data CRM

PEX Technogym Airport Hector Serenata NetHotel

iRIS valet

Mobile Bird SMS CellTrust SMS Gateway

Sync ML Nevron IPTV iPad Facebook Kapow SMS


thank you

visit us at these channels

we connect all your dots

https://twitter.com/xnhotelsystems

https://twitter.com/xnhotelsystems

http://www.xnhotels.com/

http://www.xnhotels.com/

https://www.facebook.com/xnhotels

https://www.facebook.com/xnhotels

spa software reservation assistant - september 2014 -xn hotel systems

Software

cross charge

sites cross reservation

cross usage

lifetime guest valuerevenue

pms profiles

stay site

pmssingle database solution

sitesmultiproperty solution