spo training workbook for obp/obr in hpg
TRANSCRIPT
OACCAC Education October 2013
SPO Training Workbook
for OBP/OBR in HPG
SPO Training Workbook for OBP/OBR in HPG
[ii]
Revision Table
Date Version Author Comments
October 1,
2013
1 Darlene Scott
OBP/OBR Crossword and
Word Search were
created by Stacey
Grammick
SPO Training Workbook for OBP/OBR in HPG
[iii]
Table of Contents
1. Introduction .................................................................. 1
1.1 Learning Objectives for this workbook ...................................... 1
1.2 The Workbook ....................................................................... 1
2. Outcome Based Service Information ................................. 2
2.1 OBP Information Contained in the Service Offer ......................... 2
2.2 Additional OBP Information Contained in the Service Referral ...... 2
3. Navigating to the SPO Pathway Details „Action‟ Page ........... 3
3.1 Exercise 1 - Navigating to the Outcome Based Pathways Tab ...... 3
3.2 Exercise 2 – Explore the Outcome Based Pathways Tab in Detail . 3
3.3 Section 3 Quiz ....................................................................... 4
4. SPO Activity – Add New Pathway ...................................... 5
4.1 Exercise 3 – Add a New Pathway ............................................. 5
5. SPO Activity – Correct a Pathway ..................................... 5
5.1 Demo 4 – SPO Interval Outcome – Request to Change to the „Correct‟
Pathway........................................................................................ 6
6. SPO Activity – Submit Pathway Report .............................. 6
6.1 Exercise 5 – Submit SPO interval outcome with activity notification and
additional information. .................................................................... 7
6.2 Exercise 6 – Submit Second Interval Report with unmet outcomes,
variance and activity request ......................................................... 10
6.3 Exercise 7 – Resubmit Interval Report for the Second Interval .. 12
6.4 Exercise 8 – Submit Last SPO Outcome & Discontinue SPO Report13
6.5 Print Pathway Report ........................................................... 14
6.6 Section 6 Quiz ..................................................................... 14
6.7 Demo 9 - Discontinue – Supervening Event ............................ 15
7. Notifications in HPG ...................................................... 15
SPO Training Workbook for OBP/OBR in HPG
[iv]
7.1 SPO Notifications ................................................................. 15
7.2 OBP/OBR Cross Word ........................................................... 17
7.3 OBP/OBR Word Search ......................................................... 18
8. Quiz Answers .............................................................. 19
8.1 Section 3 Quiz ..................................................................... 19
8.2 Section 6 Quiz ..................................................................... 19
8.3 OBP/OBR Cross Word Answers .............................................. 20
8.4 OBP/OBR Word Search Answers ............................................ 21
SPO Training Workbook for OBP/OBR in HPG
OACCAC Education October 2013 Page 1 of 21
1. INTRODUCTION
This workbook is intended to be used as a companion to HPG Module 7: Outcome
Based Pathway and Reimbursement and contains activities and review questions to
support your learning. Active learning (which refers to techniques where learners do
more than simply listen to a lecture or instruction) is a very important part of
achieving the learning objectives. You will have the opportunity to hear, see,
discover, explore, and apply the information that you are learning.
Your instructor will provide you with information through lecture, demonstration,
discussion, quizzing and guided practice.
1.1 Learning Objectives for this Workbook
After this training session, the participants will:
Understand the information presented in an Outcome based service offer and
referral
Know how to navigate in CHP to the Outcome Based Pathway Information
o Details
o History
o Reimbursement Status
o Interval Outcomes
o Interval Reports
Know about SPO Activities
o Submit Pathway Report
o Print Pathway report
o Add New Pathway
Know and be able to demonstrate how to submit Pathway Report Content
o Discontinue
o Interval outcomes
o Variances and Risk Factors
o Activity Notification/Requests
o Additional Information
Understand where and when notifications are generated
1.2 The Workbook
This workbook is composed of a series of scenario-based exercises designed to
provide you with the opportunity to systematically practice and apply the HPG OBP
OBR functionality as you learn it in the classroom.
The Instructor can choose to complete this training by demo only or hands on.
How will you use the workbook?
Your Instructor will guide you through the activities in the workbook using the client
prepared for you in Training HPG.
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OACCAC Education October 2013 Page 2 of 21
The instructor may modify the content and instructions to suit the needs of individual
training situations.
Note: To have HPG prepared for this training; the surgical wound pathway must be
initiated first in CHRIS by the CCAC Educator. Make sure that the Surgical Wound
pathway is the first service authorized for training patients so that it is OBR. You
may find it easier to complete the offer with verbal acceptance completed so that the
pathway is initiated and in a ready state for SPO entry.
In each exercise, you will be provided with specific information to enter in a field
when that information impacts on exercises to follow. You will not be provided with
information to be entered in every field that must be completed on a page. In this
case, you can draw from your experience and enter information that you feel is
appropriate. (Be sure not to enter any personal information)
2. OUTCOME BASED SERVICE INFORMATION
2.1 OBP Information Contained in the Service Offer
1. Offer Details indicate Outcome Based Service Delivery Type
Outcome Based Wound
Outcome Based Ortho
Outcome Based Palliative
2. Outcome Based Pathways Information
Title of the Pathway with URL to the pathway details
Start Date
Additional information
Interval Due Dates
3. Possible Billing Codes are provided for billing if the pathway is fee for Service or
for shadow billing if the pathway is reimbursed based on outcome achievement.
Note: OBP/OBR offers are accepted the same way as any other offer and will result
in the receipt of a service referral along with “NEW” activation of CHP outcome
Based Pathways view in HPG
2.2 Additional OBP Information Contained in the Service Referral
1. Pathway Reimbursement Type, FFS or OBR
2. Possible Billing Codes are provided for billing if the pathway is fee for Service or
for shadow billing if the pathway is reimbursed based on outcome achievement.
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OACCAC Education October 2013 Page 3 of 21
3. NAVIGATING TO THE SPO PATHWAY DETAILS ‘ACTION’ PAGE
Outcome Reporting is available for both pathways that are reimbursed as fee for
service and those that are reimbursed based on outcome achievement.
3.1 Exercise 1 - Navigating to the Outcome Based Pathways Tab
1. Navigate to Client View in HPG, Client search, search for the client name you are
provided by your instructor, and then open the Outcome Based Pathways Tab.
3.2 Exercise 2 – Explore the Outcome Based Pathways Tab in Detail
The Pathway Details page displays the details, history, reimbursement status,
Interval and outcome status, and submitted pathway reports for the pathway that
have been submitted by the CCAC and/or SPO.
In each section on the Pathway Details page, there are a number of actions that you
can complete and/or review.
Explore the pathway Details Tab using the diagram and chart below as a guide. Do
not complete any actions at this time, rather press cancel to exit a screen without
making changes.
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OACCAC Education October 2013 Page 4 of 21
The Outcome Based Pathway Tab:
Provides the ability for SPOs to add a new Pathway
Submit a pathway report including Exceptions (variances and risk factors);
Activity Notifications/Requests; Supervening Events
Provides the ability for SPOs to print a pathway report summary
Provides notification and tracking for follow-up during Pathway course of
treatment
Section Links and/or Activities
1. Details Submit Pathway Report
Print Pathway Report Summary
Link to detail information about the Pathway<Name>
2. History Review all events that have occurred during the course
of the OBP
3. Reimbursement
Status
View the list of the Core Payments and Final Payment
associated with the pathway and the status of each
payment
4. Interval outcomes Expand or collapse each interval to view the outcome
types, value, and submitted date
5. Interval Reports Review interval reports submitted by both SPO and
CCAC
Generate a pathway report to print
3.3 Section 3 Quiz
1. True or False
The Pathway Details page is called the „action‟ page as all communication and
action is generated from this page in both CHRIS and HPG
2. In CHP a SPO is able to:
a. Add a New Pathway
b. Submit a Pathway Report
c. View a Pathway Report Submitted by the CCAC
d. All of the above
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OACCAC Education October 2013 Page 5 of 21
4. SPO ACTIVITY – ADD NEW PATHWAY
4.1 Exercise 3 – Add a New Pathway
A second pathway may be requested by the CCAC or SPO
When a second pathway is added by a SPO and authorized by the CCAC to an
existing OBP-OBR, the second pathway:
is OBP-FFS
has NO FFS visit payments released during the period the second pathway
overlaps with the OBR (until Day X)
Has FFS payment released on the start date of the warranty period
1. Navigate to the outcome Based Pathways Tab in HPG
2. Choose Add New Pathway Button
Message: Please Note that adding a new pathway is not intended to be used to
correct an inappropriate pathway assignment
3. Fill out the required fields
Field Description
*Requested Pathway Choose from Drop Down “Diabetic Foot ulcer
*Start Date Choose Today‟s Date Using Calendar
Additional Info Diabetic Foot Ulcer found on Left foot
*Requested By Your name first name with Provider as your last name
*Indicates required field
4. Your action of adding a new pathway will generate a Task in CHRIS for the CCAC
to review your request and agree or disagree with adding the pathway.
5. SPO ACTIVITY – CORRECT A PATHWAY
When the pathway is incorrect i.e. Surgical Wound vs. Venous Leg Ulcer:
In the Discontinue Report, the SPO selects;
A Request is sent to the CCAC to Agree or Disagree with the Request
o Discontinue Reason = “Pathway incorrect‟
o Requested Action= “Discontinue Pathway and add new Pathway”
Scenario:
You as an SPO have identified a second wound that requires treatment and wish to
add a second pathway to the plan of care
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OACCAC Education October 2013 Page 6 of 21
A Request is sent to the CCAC to Agree or Disagree with the Request
When you transition to the correct pathway, the new pathway will have the
same start date as the previous pathway
5.1 Demo 4 – SPO Interval Outcome – Request to Change to the
‘Correct’ Pathway
Caution: This is Demo only. Do not actually follow through with this action in
Training as it will impact the rest of the exercises.
1. Navigate from the Outcome Based Pathway Details screen to Submit Pathway
Report
2. Choose Discontinue
3. Note the required fields – but cancel rather than submit when you reach the
bottom of the screen
Field Description
*Reason Pathway Incorrect
*Requested By Your name first name with Provider as your last
name
*Requested Date Choose Today‟s Date Using the Calendar
Additional Info At your discretion
*Requested Action Discontinue Pathway and add new Pathway
Requested Pathway Venous Leg Ulcer
Additional Info At your discretion
4. Cancel
5. This request to correct a pathway would generate a CHRIS task for CCAC to
review and confirm the request.
6. SPO ACTIVITY – SUBMIT PATHWAY REPORT
A single pathway report may contain a combination of different types of OBP
reporting data such as outcomes, exceptions, activity notifications/requests,
additional information, discontinue provider, or discontinue pathway requests.
You can expand and collapse each section of the pathway report independently by
selecting the section check-box, and you can enter data for one or many of the
outcomes, risk factors, activities or requests available in the report.
Resubmission is possible for any interval for which there are unmet outcomes.
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OACCAC Education October 2013 Page 7 of 21
The following activities will provide opportunity to practice various combinations of
data entry in pathway reports.
6.1 Exercise 5 – Submit SPO interval outcome with activity
notification and additional information.
Each Pathway outcome is identified as belonging to a single “Responsible Partner”.
The Partner is the CCAC or SPO who is responsible for achieving the Interval
Outcomes and submitting the Interval Reports by the Interval Due Date
Interval Outcomes:
define Interval Goals
contain a collection of Service Outcome Types for each Pathway Event
defines the Outcomes that are reportable in a Pathway Report and must be met
to complete the related Interval
have a status of „Complete‟ or „Incomplete‟
Add SPO First Interval Outcomes
1. Observe the Instructor Submitting a SPO interval outcome report
2. In the Pathway Details section, select the „Submit Pathway Report” button
HPG opens the Submit Pathway Report page
Scenario:
The SPO has confirmed that the pathway is correct and proceeds to complete and
submit the outcomes for the 1st interval
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OACCAC Education October 2013 Page 8 of 21
3. Check the box for the first SPO interval report
HPG expands this section
4. Complete the fields
Outcomes Value Performed By Performed Date
Holistic patient &
wound assessment
completed
Yes Your name first name with Provider as your last name
Today’s Date
Correct Outcome-
based pathway
confirmed
Yes Your name first
name with
Provider as your
last name
Today‟s Date
Wound therapy
Initiated
Yes Your name first name with Provider as your last name
Today’s Date
Patient Discharge
Planning Initiated
for Patient
Independence and
Prevention
Yes Your name first name with Provider as your last name
Today’s Date
Wound
Measurement
Value (4x4x4)
Your name first name with Provider as your last name
Today’s Date
Note: You can enter a 0.5 value or if a wound is protruding like a blister or
other protruding wound it can be captured as a negative „Depth‟.
Negative depth being -2
Add an SPO/Patient Activity Notifications Report
Activity notifications are intended to notify the CCAC that the SPO and/or
Client is arranging an activity such as an inter-professional referral
1. Observe the Instructor Submitting a SPO Activity Notifications/Requests report
2. Check Activity Notifications/Requests in the pathway report
HPG expands the section
3. Complete the fields
Activity Referred By Referral
Date
Additional Information
Chiropody under SPO Column
Your name first name with Provider as your last name
Today’s Date At your discretion
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OACCAC Education October 2013 Page 9 of 21
Add Additional Information
Additional information (unlimited free text) can be submitted in an interval
report by either partner SPO or CCAC.
1. Select the Additional information section of the pathway report
HPG expands the section
2. Complete the fields
Field Description
Additional Information At your discretion e.g. “Patient reports that if his wound is not healed by the weekend he will be going to his daughters to stay”
*Reported By Your name first name with Provider as your last
name
*Reported Date Today‟s date
3. Select the SUBMIT button
Return to the Outcome based pathway overview page
Expand each section of the Pathway Details page to see if there are any
changes
Pathway Details
Sections
Questions? Answer the questions
History Has a new event been added?
Yes/No
Reimbursement Status Has a core payment been made?
Yes/no
Interval Outcomes Has an Outcome Interval report been submitted?
Hint: Open the First
interval to view details
Yes/No
Interval Reports Has a report been
submitted? Yes/No
What is the Status for
the report? Review Not Required/
Pending Review
What type of report was submitted (check under the Content column)?
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OACCAC Education October 2013 Page 10 of 21
6.2 Exercise 6 – Submit Second Interval Report with unmet
outcomes, variance and activity request
Surgical Wound Outcome-Based Pathway second interval outcome is due 21 to 28
days based on the pathway Start Date and there must be a 20 to 30% reduction in
the wound size
Add Outcomes
1. In the Pathway Detail section, select the „Submit Pathway Report‟ button
HPG opens the Submit Pathway Report page
2. Check the box for the 2nd SPO interval report
Enter the same measurements as the 1st report (4x4x4) i.e. no wound healing
When submitting unmet outcomes a Variance report must be completed
Scenario:
The SPO submitted the outcomes for the 2nd interval (Incomplete outcome: In
this exercise, to submit an incomplete report, you are going to submit the same
wound measurements reported in the first outcome report)
Variances and Risk Factors are also known as Exceptions. These
variances are barriers or risk factors that are affecting or may affect patient
outcomes during the OBP course of treatment.
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OACCAC Education October 2013 Page 11 of 21
1. Check the box for the Variances and Risk Factors
HPG expands this section and displays three (3) types of Variances and risk
Factors (Clinical, System, Patient/Caregiver)
2. Add a check mark next to the “Pain” and “Nutrition” items under the Clinical
section
HPG expands the items
3. Complete the fields
Outcomes Reported by Reported Date Additional
Information
Pain Your name first name with Provider as your last name
Today’s Date “pain in surgical site”
Malnutrition Your name first name with Provider as your last name
Today’s Date “Poor eating habits”
Complete Activity Request
1. Activity Requests are intended to direct the performance of an activity by the
CCAC
2. CCAC will review the information and complete the activity i.e. arrange the
referral or report why it has not been completed
3. Complete the following Activity request
Activity Referred By Referral
Date
Additional Information
Specialist Physician under the CCAC column
Your name first name with Provider as your last name
Today’s Date At your discretion
4. Select the SUBMIT button
These variances/risk factors are customized according to the three
Outcome-Based Service (OBS) types (Wound, Ortho, and Palliative)
Variances and Risk Factors:
Are submitted in an interval report by a SPO or CCAC (each partner
is notified when a variance report is submitted)
May be submitted independent of outcomes
Must be submitted when outcomes are reported as unmet
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OACCAC Education October 2013 Page 12 of 21
Return to the Outcome based pathway overview page
Expand each section of the Pathway Details page to see if there are any changes
Pathway Details
Sections
Questions? Answer the questions
History Has a new event been added?
Yes/No
Reimbursement Status Has a core payment been
made? Yes/no
Interval Outcomes Has an Outcome Interval report been submitted?
Hint: Open the First interval to view details
Yes/No
Interval Reports Has a report been submitted?
Yes/No
What is the Status for the report?
Review Not Required/
Pending Review
What type of report was submitted (check under the Content column)?
6.3 Exercise 7 – Resubmit Interval Report for the Second Interval
To resubmit the 2nd Interval and a CCAC Activity Notifications/Requests
Report
1. Observe the Instructor resubmit the 2nd interval report and a CCAC Activity
Notifications/Requests report
2. In the Pathway Details page, select the „Submit Pathway Report button
HPG opens the Submit Pathway Report page
3. Check the box for the 2nd interval report and Activity Notifications/Requests
4. Complete the fields:
Outcomes Value Performed By Performed Date
Wound
Measurement
Value (2x2x2)
Numbers to
correspond to
50% healing
Your name first name with Provider as your last name
Today’s Date
Scenario:
The SPO is re-submitting the 2nd interval (wound healed > 50%)
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OACCAC Education October 2013 Page 13 of 21
5. Select the SUBMIT button
6.4 Exercise 8 – Submit Last SPO Outcome & Discontinue SPO
Report
When the SPO has submitted all the outcomes and reports then the SPO should
send a „Discontinue SPO” request to indicate that the SPO is no longer responsible
for the patient care.
To Submit an SPO Interval Outcome and Discontinue Report
1. Observe the Instructor Submitting a SPO interval outcome report
2. In the Interval Report section of the Pathway Details page, select the „Submit
SPO Report” button
HPG expands the section to display the Submit Pathway Report page
3. Complete the fields for the reports:
A. Final SPO Interval Report
Outcomes Value Performed By Performed Date
Wound
Measurement
Value: 0 x 0 x 0 Your name first name with Provider as your last name
Today’s Date
B. Discontinue Report
Field Information to be entered
Reason Treatment complete – goals met
Requested by Your name first name with Provider as your last name
Requested Date Today’s Date
Additional Info At your discretion
Requested Action Discontinue SPO
4. Select the SUBMIT button
Scenario:
The SPO is submitting last interval outcome report and as the wound is healed
submitting “SPO Discontinue” report (there is no further role for the SPO).
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OACCAC Education October 2013 Page 14 of 21
Return to the Outcome based pathway overview page
Expand each section of the Pathway Details page to see if there are any
changes
Pathway Details
Sections
Questions? Answer the questions
Detail Section What is the ‘Partner
Status?’ SPO-Active/ SPO-
Discontinue Requested
History Has a new event been added?
Yes/No
Reimbursement Status Has a core payment been made?
Yes/No
Interval Outcomes Are all the intervals completed?
Expand to View Details
Yes/No
Interval Reports What is the Status for the report?
Click on date and time hyperlink to view report details
Review Not Required/
Pending Review
6.5 Print Pathway Report
1. Select Print Pathway report button at the top of the Details section for the
Pathway to view the Outcome-Based Pathway Summary Report.
6.6 Section 6 Quiz
1. True or False
Variances and Risk Factors are barriers or risk factors that are affecting or may
affect patient outcomes during the OBP course of treatment.
2. When a SPO submits an Activity Request for a CCAC to act on such as an
add-on for Adult Day Program:
a. A task is generated to remind the CCAC to review the report and take action
b. The Provider will never find out if their request is acted on
c. The CCAC action will be recorded as a pathway event
d. A and C
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OACCAC Education October 2013 Page 15 of 21
3. Core payments are sent from CHRIS to the SPO when Payment linked
outcomes are met, for the Surgical Wound Pathway, which interval
outcomes were PLOs:
a. Each interval outcome
b. First interval outcome
c. Second Interval outcome
d. Last Interval outcome
e. B and D
6.7 Demo 9 - Discontinue – Supervening Event
Supervening events are events which:
identifies conditions that determine that Patient is no longer eligible for the
pathway
occurs independently of (i.e. are not caused by) the pathway itself that affect
the quality of treatment
Note: For this demonstration the instructor will need to have a second patient set up
with an outcome based pathway in progress.
1. Observe the Instructor input a discontinue request for supervening event.
Scenario:
The SPO submits a Discontinue report as the client is moving to live with her
daughter in another city.
Field Information to be entered
Reason Transfer to other CCAC
Requested by Your name first name with Provider as your last name
Requested Date Today’s Date
Additional Info Your discretion
Requested Action Discontinue Pathway
2. CCAC is alerted to this request by a manual task in CHRIS. They will
Agree/disagree with the request and take the necessary next steps.
7. NOTIFICATIONS IN HPG
7.1 SPO Notifications
Outcome-Based Pathway notifications are system generated and sent to the SPO via
the HPG Inbox where the provider can open the notification.
Notifications are generated for the provider when certain events occur and are
grouped on a single notification when multiple actions have resulted in notification
being generated around same timeline.
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OACCAC Education October 2013 Page 16 of 21
There are ten types of Outcome-Based Pathway notifications:
1. Pathway Interval – Review Date Coming Due: One-time notification
generated for the pathway interval when an interval review date is approaching
2. Pathway Interval – Review Date Over Due: One-time notification generated
for the pathway interval when an interval due date has passed
3. Pathway Interval – Review Date Updated: One-time notification generated for
the pathway when the review date for an interval has been updated
4. Pathway Report – Added: One-time notification generated for the pathway
when a pathway report has been added by a user in CHRIS
5. Pathway Report – Deleted: One-time notification generated for the pathway
when a pathway report has been deleted
6. Pathway Shared Partner – Discontinued: One-time notification generated for
the pathway when the shared partner status (actor status) has been updated to
“Discontinued”
7. Pathway Shared Partner – Un-Discontinued: One-time notification generated
for the pathway when the shared partner status (actor status) has been updated
from “Discontinued” to “Active”
8. Pathway Final Payment – Authorized: One-time notification generated for the
pathway when the warranty payment status (final payment) has been updated
to “Authorized”
9. Pathway Final Payment – Reversed: One-time notification generated for the
pathway when the warranty payment status (final payment) has been updated
to “Reversed”
10. Pathway Final Payment – Denied: One-time notification generated for the
pathway when the warranty payment status (final payment) has been updated
to “Denied”
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OACCAC Education October 2013 Page 17 of 21
7.2 OBP/OBR Cross Word
DOWN ACROSS
2. _____ with patients and the health care
team is key to improving everyone‟s care
experience
3. _____ focus on achieving defined results
within a defined time period
4. _____ is an example of the type of category
of pathways available
5. What occurs for the providers when PLOs
are completed and goals met?
8. What is collaborative initiative between
CCACs and SPOs?
1. What is consistently measured?
6. What is shared with the health care
team?
7. What pathways are based on
9. What the health care team focuses on
10. What is required initially by the Care
Coordinator to determine which pathway
is most suitable?
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OACCAC Education October 2013 Page 18 of 21
7.3 OBP/OBR Word Search
ACCOUNTABILITY
ASSESSMENT
CARE
COLLABORATION
CONSISTENCY
CONTRACTS
EREFERRAL
EVIDENCE
EVOLUTION
FLEXIBILITY
HIPS
INNOVATION
JOURNEY
PATHWAYS
PILOTS
PUBLIC
QUALITY
REMIMBURSEMENT
SATISFACTION
SUCCESS
TEAM
WOUND
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OACCAC Education October 2013 Page 19 of 21
8. QUIZ ANSWERS
8.1 Section 3 Quiz
1. True or False
The Pathway Details page is called the „action‟ page as all communication and action
is generated from this page in both CHRIS and HPG
True
2. In CHP a SPO is able to:
a) Add a New Pathway
b) Submit a Pathway Report
c) View a Pathway Report Submitted by the CCAC
d) All of the above
All of the above
8.2 Section 6 Quiz
1. True or False
Variances and Risk Factors are barriers or risk factors that are affecting or may
affect patient outcomes during the OBP course of treatment.
True
2 When a SPO submits an Activity Request for a CCAC to act on such as
an add-on for Adult Day Program:
a) A task is generated to remind the CCAC to review the report and take action
b) The Provider will never find out if their request is acted on
c) The CCAC action will be recorded as a pathway event
d) A and C
A and C
3. Core payments are sent from CHRIS to the SPO when Payment linked
outcomes are met, which interval outcomes were PLOs:
a) Each interval outcome
b) First interval outcome
c) Second Interval outcome
d) Last Interval outcome
e) B and D
B and D
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OACCAC Education October 2013 Page 20 of 21
8.3 OBP/OBR Cross Word Answers
DOWN ACROSS
2. _____ with patients and the health care
team is key to improving everyone‟s care
experience
3. _____ focus on achieving defined results
within a defined time period
4. _____ is an example of the type of category
of pathways available
5. What occurs for the providers when PLOs
are completed and goals met?
8. What is collaborative initiative between
CCACs and SPOs?
1. What is consistently measured?
6. What is shared with the health care
team?
7. What pathways are based on
9. What the health care team focuses on
10. What is required initially by the Care
Coordinator to determine which pathway
is most suitable?
SPO Training Workbook for OBP/OBR in HPG
OACCAC Education October 2013 Page 21 of 21
8.4 OBP/OBR Word Search Answers
ACCOUNTABILITY
ASSESSMENT
CARE
COLLABORATION
CONSISTENCY
CONTRACTS
EREFERRAL
EVIDENCE
EVOLUTION
FLEXIBILITY
HIPS
INNOVATION
JOURNEY
PATHWAYS
PILOTS
PUBLIC
QUALITY
REMIMBURSEMENT
SATISFACTION
SUCCESS
TEAM
WOUND