sponsorship opportunities | customer experience conference

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CLEVELAND, OHIO | NOVEMBER 5 & 6, 2014 Sponsorship Opportunities 2014 Secret Service Summit Brought to you by:

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America's #1 Customer Experience Conference is seeking sponsors. The Secret Service Summit is attended by over 500 CX executives from brands across industries, providing sponsors with unparalleled access to the most unique captive audience of decision makers, responsible for customer service operations and looking for tools necessary to solidify their competitive advantage. Our presenters are a combination of authors, keynoters, consultants, motivational and brand executives. In the past our stage has been graced with leaders of companies like Zappos, Starbucks, Nestle, PricewaterhouseCoopers, The Ritz Carlton and professional experts like Verne Harnish, Dennis Snow, Lisa Ford, and John DiJulius.

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Page 1: Sponsorship Opportunities | Customer Experience Conference

CLEVELAND, OHIO | NOVEMBER 5 & 6, 2014Sponsorship Opportunities

2014 Secret Service Summit

Brought to you by:

Page 2: Sponsorship Opportunities | Customer Experience Conference

Sample of Past Companies in Attendance and Job Title CloudThe Secret Service Summit Community

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Page 3: Sponsorship Opportunities | Customer Experience Conference

HEALTH CARE

SALON SPA

MANUFACTURING

FINANCIAL SERVICES

RETAIL MANAGEMENT CONSULTING

CONSTRUCTION

ATTORNEYS

EDUCATION

HOTELS RESORTS

FRANCHISES

VOIP

CLEANERS

RESTAURANTS

TRUCK SERVICE STATIONS NON

PROFIT

CSM TECHNOLOGY

ACCOUNTING INSURANCE

BANK

REALESTATE MANAGEMENT,WHOLESALER,MED

IA,PRINTERS,VIDEO PRODUCTION,PACKING

SUPPLIES,TRANSPORTATION

The Secret Service Summit Community

Industries

Job Titles

Scope

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53%

47%

B2B B2C

Business Models

53%

47%

B2B B2C

Page 4: Sponsorship Opportunities | Customer Experience Conference

SPONSORSHIPS AT A gLANCE

Title Presenting Revolutionary ExhibitorInvestment $50,000 $25,000 $10,000 $5,000

YEARLY DIGITAL MARKETINGLogo & Link on Event Website (http://secretservicesummit.com) X X X X

Prominent Placement on Conference Website X

Ability to issue a Sponsor Press Release X X

Company Description on Sponsors Dedicated Page X X X X

Logo & Link from Mobile Website X X X X

Branding & Promotions through 4 Social Media Channels [Facebook-Twitter-LinkedIN-Google+]

Share Sponsor posts and articles X X X

Retweet Sponsor tweets & articles X X X

Promote Page Likes for Sponsor Facebook Pages X X X

Promote Sponsor Coupons and Offers X X

Create Intereactive Contests X

Relevant mention in "the Customer Experience Blog" (http://thedijuliusgroup.com/blog) X X X

Access to Secret Service Summit promo kit X X X

TRADITIONAL MARKETINGYour logo in 20000+ Direct Mail pieces X X X X

Logo on Secret Service Summit AD featured in Smart Business Magazine a national C-level publication X X X X

EVENT MARKETING"Making A Difference Award" X

Final registration list of all attendees X X X

Half Page AD in Event Workbook X

Full page AD in Event Workbook X X X

Exhibit Space – 6 ft table provided or set up your own booth 6 X 10 with electric provided X X X X

Your marketing collateral included in conference bags X X X X

Logo loop on screen – Branding from the stage X X X X

30 Second Video Spot – Branding from the stage X X

Gift Giveaway from the stage – business cards collected all day for a draw X X X

General Room Branding – Center Pieces X X

Introduce keynote speaker and brand to the audience – Stage time X

Case Study Interview – Stage time X

Lunch sponsor – General Room Branding X

Coffee AM Break – General Room Branding X

Snack PM Break – General Room Branding X

Conference Bags – Co-Branding X

Pens X

RECEPTION BRANDINGOpening Reception – Logo loop screen branding X X X X

Opening Reception, Food & Bar X

VIP ACCESS - EDUCATIONAll access passes 16 8 4 2

Additional discounted all access passes X X X X

VIP Speaker dinner access 1

Mastermind Sessions access 2 2

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Page 5: Sponsorship Opportunities | Customer Experience Conference

Sponsorship Packages 2014 - SecretServiceSummit.comBrought to you by:

TiTle SponSorYEARLY DIGITAL MARKETING• logo & link on event Website (http://

secretservicesummit.com)• prominent placement on Conference Website• Ability to issue a Sponsor press release• Company Description on Sponsors Dedicated page• logo & link from Mobile Website• Branding & promotions through 4 Social Media

Channels [Facebook-Twitter-linkedin-Google+]• Share Sponsor posts and articles• retweet Sponsor tweets & articles• promote page likes for Sponsor Facebook pages• promote Sponsor Coupons and offers• Create intereactive Contests

• relevant mention in “the Customer experience Blog” (http://thedijuliusgroup.com/blog)

• Access to Secret Service Summit promo kit

EVENT MARKETING• “Making A Difference Award”• Final registration list of all attendees • Full page AD in event Workbook• exhibit Space - 6 ft table provided or set up your own

booth 6 X 10 with electric provided• Your marketing collateral included in conference bags• logo loop on screen - Branding from the stage• 30 Second Video Spot - Branding from the stage• Gift Giveaway from the stage - business cards

collected all day for a draw• General room Branding - Center pieces• Case Study interview - Stage time• lunch sponsor - General room Branding• Conference Bags - Co-Branding• pens

INVESTMENT $50,000

RECEPTION BRANDING• opening reception - logo loop screen branding• opening reception, Food & Bar

• Your logo in 20000+ Direct Mail pieces• logo on Secret Service Summit AD featured in Smart

Business Magazine a national C-level publication

TRADITIONAL MARKETING

VIP ACCESS-EDUCATION• All access passes (16; value = $1,050 each)• Additional discounted all access passes• Vip Speaker dinner access (1)• Mastermind Sessions access (2)

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Page 6: Sponsorship Opportunities | Customer Experience Conference

Sponsorship Packages 2014 - SecretServiceSummit.comBrought to you by:

preSenTinG SponSorYEARLY DIGITAL MARKETING• logo & link on event Website (http://

secretservicesummit.com)• Ability to issue a Sponsor press release• Company Description on Sponsors Dedicated page• logo & link from Mobile Website• Branding & promotions through 4 Social Media

Channels [Facebook-Twitter-linkedin-Google+]• Share Sponsor posts and articles• retweet Sponsor tweets & articles• promote page likes for Sponsor Facebook pages• promote Sponsor Coupons and offers

• relevant mention in “the Customer experience Blog” (http://thedijuliusgroup.com/blog)

• Access to Secret Service Summit promo kit

EVENT MARKETING• Final registration list of all attendees • Full page AD in event Workbook• exhibit Space - 6 ft table provided or set up your own

booth 6 X 10 with electric provided• Your marketing collateral included in conference bags• logo loop on screen - Branding from the stage• 30 Second Video Spot - Branding from the stage• Gift Giveaway from the stage - business cards

collected all day for a draw• General room Branding - Center pieces• introduce keynote speaker and brand to the audience -

Stage time• Snack pM Break - General room Branding

INVESTMENT $25,000

RECEPTION BRANDING• opening reception - logo loop screen branding

• Your logo in 20000+ Direct Mail pieces• logo on Secret Service Summit AD featured in Smart

Business Magazine a national C-level publication

TRADITIONAL MARKETING

VIP ACCESS-EDUCATION• All access passes (8; value = $1,050 each)• Additional discounted all access passes• Mastermind Sessions access (2)

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Page 7: Sponsorship Opportunities | Customer Experience Conference

Sponsorship Packages 2014 - SecretServiceSummit.comBrought to you by:

reVolUTionArYYEARLY DIGITAL MARKETING• logo & link on event Website (http://

secretservicesummit.com)• Company Description on Sponsors Dedicated page• logo & link from Mobile Website• Branding & promotions through 4 Social Media

Channels [Facebook-Twitter-linkedin-Google+]• Share Sponsor posts and articles• retweet Sponsor tweets & articles• promote page likes for Sponsor Facebook pages

• relevant mention in “the Customer experience Blog” (http://thedijuliusgroup.com/blog)

• Access to Secret Service Summit promo kit

EVENT MARKETING• Final registration list of all attendees • Full page AD in event Workbook• exhibit Space - 6 ft table provided or set up your own

booth 6 X 10 with electric provided• Your marketing collateral included in conference bags• logo loop on screen - Branding from the stage• Gift Giveaway from the stage - business cards

collected all day for a draw• Coffee AM Break - General room Branding

INVESTMENT $10,000

• Your logo in 20000+ Direct Mail pieces• logo on Secret Service Summit AD featured in Smart

Business Magazine a national C-level publication

TRADITIONAL MARKETING

RECEPTION BRANDING• opening reception - logo loop screen branding

VIP ACCESS-EDUCATION• All access passes (4; value = $1,050 each)• Additional discounted all access passes

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Page 8: Sponsorship Opportunities | Customer Experience Conference

Sponsorship Packages 2014 - SecretServiceSummit.comBrought to you by:

eXhiBiTor

INVESTMENT $5,000

YEARLY DIGITAL MARKETING• logo & link on event Website (http://

secretservicesummit.com)• Company Description on Sponsors Dedicated page• logo & link from Mobile Website• relevant mention in “the Customer experience Blog”

(http://thedijuliusgroup.com/blog)• Access to Secret Service Summit promo kit

EVENT MARKETING• half page AD in event Workbook• exhibit Space - 6 ft table provided or set up

your own booth 6 X 10 with electric provided• Your marketing collateral included in

conference bags• logo loop on screen - Branding from the

stage

• Your logo in 20000+ Direct Mail pieces• logo on Secret Service Summit AD featured in Smart

Business Magazine a national C-level publication

TRADITIONAL MARKETING

RECEPTION BRANDING• opening reception - logo loop screen branding

VIP ACCESS-EDUCATION• All access passes (2; value = $1,050 each)• Additional discounted all access passes

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Page 9: Sponsorship Opportunities | Customer Experience Conference

SECRETSERVICESuMMIT.COMTHEDIJuLIuSgROuP.COM PAgE 9

5 out of 5 stars perfect, Sponsor since, 2008By Melissa Gottlieb - Director of SalesSmart Business Network (sbnonline.com)

Smart Business Network has truly enjoyed sponsoring the Secret Service Summit all these years. What a great way to attach our name to such an important part of business….Creating a world class culture! The value of our sponsorship is priceless (as you would say) from your packed attendance of potential clients as well as the opportunity to bring our existing clients, to the signage of branding Smart Business, having the opportunity to speak to your audience on the podium, to you speaking on behalf of us during your presentation are all the reason we love sponsoring your event. The feedback from our clients that we brought as our guests was all rave reviews about your presentation. They all walked away with tools they can apply today to help make a change to better serve their clients. Thank you, thank you, and thank you. We look forward to continuing to be your media sponsor.

5 out of 5 stars perfect, Sponsor since, 2009By Darlene Campagna - CEODirect Opinions (directopinions.com)

We look at The DiJulius Group as a leader in customer experience and Direct Opinions wants to be associated with that. We are a part of the Secret Service Summit to learn and want our clients to learn with us especially from from other organizations working on how to improve the way they deliver experience. We believe in the message, and it sets us apart as experts at what we do. The DiJulius Group finds a way to incorporate our needs as a business into the sponsorship program and we have found it to be very effective. The marketing and promotional materials for the event used months in advance give us priceless exposure to other leaders and corporations. Participating as a sponsor at the Summit provides our company with much credibility as we are able to strengthen relationships with existing clients and gain new ones.

5 out of 5 stars perfect, Sponsor since, 2008By Dennis Noonan - VP Sales and MarketingNemacolin Woodlands Resort

The DiJulius Group has been partners of Nemacolin for over 8 yrs and thanks to them we’ve been able to achieve 5 Star and 5 Diamond Hotel and 5 Star and 5 Diamond Restaurant recognition at same location. This is very powerful in our industry as only 1 in 7 locations worldwide boast that. The way we practice business is developing win-win relationships and the people you will meet at the Secret Service Summit have the same pains and antagonism you do. But they will become long time relationships as we all focus on the customer experience. It’s the right thing to do.

5 out of 5 stars perfect, Exclusive SponsorBy Mike Fischer - CEOThinSolutions (allcovered.com)

Definitely count Thinsolutions in as a sponsor. We got 3 new clients from your event you had and more importantly, a lot of our existing clients were in attendance and it was obviously nice for them to see that we care so much about customer service.Thanks. We look forward to next years.

5 out of 5 stars perfect, Exclusive SponsorBy Cheri Rutledge - General ManagerThe Marriott Hotel-Tampa (marriott.com)

John and his team have worked with the Florida Restaurant and Lodging Association on many occasions. The Tampa Airport Marriott partnered with The DiJulius Group this past fall. You can’t help but walk away refocused on awesome guest service. My hotel has worked with professionals before however the value John and his team bring to your property is unmatched. My associates think he is the best.... my scores are ahead of last year, and my GSS team is working thru his books!

Sponsor Testimonials

Sponsorship Packages 2014 - SecretServiceSummit.comBrought to you by:

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