status source market pilots march 4, 2014. summary source markets pilot activities q1 2013...
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StatusSource market
pilotsMarch 4, 2014
Summary source markets pilot activities
Q1 2013 Engagements with Croatia, Czech Rep, Sweden Requirements workshops with key representatives Identification of functional gaps -> Source portal
Q2 2013 Definition of Source portal functionalities
Q3 2013 Building of source portal
Q4 2013 First wave training source markets on new source portal
Q1 2014 Second wave training source markets Pilots get access to the live portal
Q2 2014 Feedback and reporting
New source portal
NEW
Source Hotel Product
Product Database
Source C. Offer Product
Inbound T. Agenciesproduct
Tourismlink Web site B2BWeb
serviceBooking engine
Travel AgencyWeb site
Source External providers product
Quick overview source portal
Accommodation booking process
Accommodation booking process
Complementary Offer booking process
Complementary Offer booking process
Usefull information from the project. Ex:List of hoteliers
Usefull information from the project. Ex:List of hoteliers
Contact to our call center for tecnical issues
Contact to our call center for tecnical issues
Access to operative of accommodation and complementary offer
Access to operative of accommodation and complementary offer
Engaged and committed source markets
Engagement started with 5 source markets:Croatia, Czech Republic, Finland, Sweden, Germany
Engagements Executed in December: Greece, Romania
Engagements Executed in February: Belgium, Portugal
Source pilot test activities
Introduction workshops:- On-site workshop with local association representatives
Training workshops:- Training at the association offices with remote trainers with
possibility for pilot companies to join remotely.- Weekly trainings available for ad hoc training (website
registration)
Access to the live environment, possibility to transact: - Pilot companies get credentials to the live environment
Final feedback and reporting: - Individual feedback discussion with local representative
Training status
Countries trained:Croatia, Czech Republic, Sweden, Finland, Romania
Training planned in March: Germany, Greece (next week), Portugal, Belgium
Countries with live access: Croatia, Czech Republic, Sweden, Finland
Feedback from the trained pilot companies
• From a business perspective:• Positive:
• Interest in complementary services– Guide, transfers, golf, rental cars, etc
• Interest for niche markets (SME)• More effort needed:
• Commission system (net prices?)• Competitive rates• Voucher/confirmation for customers
• Best of breed: Transhotel, Sun hotels, Go Global
Feedback from the trained pilot companies
• From a TL Content perspective:• Quality of proposed products & services
• Quality control process needs to be setup• More choice
Feedback from the trained pilot companies
• From a process efficiency perspective:• Positive:
• Easy to use/understand• More effort needed:
• Suggested additional functionalities:– Geographical/location search– Payment capabilities– Improve reservation management