stki summit 2014: enterprise applications vendors data and positioning

Einat Shimoni Copyright@2014 Do not remove source or attribution

from any slide, graph or portion of graph

Einat’s World

Einat Shimoni, VP and senior analyst

Einat Shimoni is a EVP and senior analyst at STKI.

Einat has been analyzing and researching enterprise applications, knowledge and analytics markets for the past 17 years. Her research covers various Enterprise Applications areas, such as ERP, CRM, Social CRM, BI & Analytics, BPM, Web and social media tools..

She provides in-depth analysis on these markets with a special emphasis on the Israeli IT market reality. She frequently lectures at conferences, courses and workshops.

Einat holds a BA in social studies from Bar-Ilan University and an MBA from Tel-Aviv University.

What I cover

Enterprise Application Strategies : ERP, CRM and Vertical core suites, SaaS

Knowledge Management Strategies: ECM, enterprise search, collaboration, web 2.0 in the organization

Business Intelligence and Analytics Strategies

Enterprise Portal Strategies

BPM - Business Process Management- Strategies

MDM



Round Tables 2013

Topic Date Analyst

Business Intelligence and Analytics - the next generation 29.04.13 Einat Shimoni

Enterprise Portals and Social networks 11.11.13 Einat Shimoni

SAP user organizations 16.12.13 Einat Shimoni

http://www.scribd.com/doc/213280441/RT-BI




http://www.scribd.com/doc/213071708/Portals-RT-Nov-2013-Final

http://www.scribd.com/doc/213071716/Sap-Rt-Dec2013-Final



Upcoming Round Tables 2014

Topic Date Analyst

Enterprise search and text analysis 30.04.14 Einat Shimoni

Analytics - the next frontier 12.05.14 Einat Shimoni

API and Filters Economy 14.05.14 Einat Shimoni, Pini Cohen, Galit Fein

Trends in Learning Mngt Systems 26.05.14 Einat Shimoni, Galit Fein

SAP HANA 23.06.14 Einat Shimoni, Pini Cohen



Inquiries

Cloud

Applications 45%

Infrastructure + Operation 18%

Security + Cyber 12%

IT Organisation 10%

Network 5%

Mobile 4%

Cloud 3%

Open Source

3%

Inquiries Dec 13- March 14

Applications

Infrastructure + Operation

Security + Cyber

IT Organisation

Network

Mobile

Cloud

Open Source



Trends - Einat

Becoming process-oriented. If it's not a part of a business process, it is doomed to fail

The next wave of BI projects will be analytics, and most of the organizations still haven't begun to realize the great potential that analytics can offer

The main emphasis is the (internal) user experience. In ERP this means increased investment in UI, portals and mobile

Text analytics is HOT! Organizations are willing to try it and we are going to see many pilots and POCs

New channel/digital/ point of interaction mini-projects that create an "instant" impact on customer experience

Knowledge Management

ERP

BI and Analytics

BI and Analytics

CRM



Trends - Einat



Cloud

:ח מטריקס בנושא דפוסי שימוש במחשוב ענן"על פי דו

• בשנה הקרובה צפוי לחול גידול בהיקף השימוש במחשוב ענן

אשר כבר עושים שימוש , 20%-מ: עבור פיילוטים טכנולוגיים

.45%-לכ, בענן לצורך זה


.43%-לכ 24%-מ: לצורך הפעלת אפליקציות ארגוניות

• בשנה הקרובה צפוי לחול גידול בהיקף השימוש במחשוב ענן .30%-לכ 11%-מ: לסביבת פיתוח ובדיקות


-ו BI ליישומי Big Data .21%-לכ 5%-מ:


.48%-לכ 18%-מ: גיבוי ושחזור ליישומי

• -ציינו כי בכוונתם להעביר בשנה הקרובה את ה 13%-כ

Productivity Tools .לענן

Source: STKI Source: Matrix

STKIסקר Matrixסקר



Cloud

Source: Bynet

Delloiteסקר Bynetסקר

Source: Delloite



API Economy

Source: STKI

STKIסקר

Source: CA

CAסקר



ERP

Delloiteסקר

Source: Delloite

Source: Computer Economics 2014

Computer Economics -נתונים גלובליים



Big Data

Source: EMC

כי ניתן לשפר את ההחלטות בארגונים שלהם , מהמשיבים בישראל דיווחו 83%

שהצוותים הבכירים שלהם , אישרו 57%-ו, באמצעות שימוש טוב יותר בנתונים

סומכים על תובנות מבוססות ביג דאטה על מנת לקבל החלטות עסקיות בעלות

.פוטנציאל לשינוי אמתימהמשיבים השיגו יתרון תחרותי כתוצאה משימוש בטכנולוגיות ניתוח 44% ●

שהתעשיות שתצלחנה בעתיד תהיינה אלו , מאמינים 52%-ו, ביג דאטה

.המשתמשות בכלים מסוג זהשטכנולוגיות ביג דאטה תוכחנה עצמן כחיוניות , מהמשיבים הסכימו 60% ●

60%כיוון שרק , נתון זה עשוי להיות קריטי. בזיהוי והגנה נגד מתקפות מקוונות

שיש ביכולתם להתאושש בצורה מלאה ולאחזר את , מהמשיבים בישראל בטוחים

.מלוא הנתונים שלהם במקרה הצורך

:לעומת זאתאין בשלב זה תכניות להטמעת , שנסקרו בישראל, מהחברות 19%-ל ●

מהווה את השיקול החשוב ( 62%)בעוד שהנושא התקציבי .טכנולוגיות ביג דאטה

שצוינה כמעכבת , הרי שהסיבה הנפוצה ביותר, ביותר בקבלת החלטות עסקיות

(".42%)ברור ROI -היעדר מקרה מבחן עסקי "היא , אימוץ של ביג דאטה

כאמצעי לתחרות , IT-בעת שחברות בישראל ממשיכות לאמץ חידושים בתחום ה

:מקומית ועולמיתהשיקולים העסקיים המעודדים שינוי באימוץ טכנולוגיית מידע בישראל הם ●

ושיפור זמן ההגעה לשוק , (52%)יעילות תפעולית /בדרך כלל תהליכים עסקיים

(.30%)של מוצרים ושירותים

מהמשיבים דיווחו כי העסקים שלהם מתייחסים להשקעות טכנולוגיות 76% ●

.כאל דרך אסטרטגית להשגת היעדים שלהםמאמינים כי בשלוש השנים הבאות יהווה קצב החדשנות בתחום 70% ●

.אתגר מבחינת השמירה על הכישורים הנדרשים בארגון טכנולוגיית המידע שהארגון שלהם מחזיק בכישורים ובידע , מהמשיבים בישראל מאמינים 61% ●

.הנדרשים על מנת לעמוד בהצלחה בסדרי העדיפויות העסקייםשהחסם הגדול ביותר להתמודדות עם , מהמשיבים בישראל מסכימים 67% ●

.סדרי עדיפויות עסקיים הינו תרבותי

Source: Telecomnews

Source: STKI

http://www.telecomnews.co.il/%D7%A1%D7%A7%D7%A8-%D7%A9%D7%9C-EMC-%D7%97%D7%95%D7%A9%D7%A3-%D7%9E%D7%92%D7%9E%D7%95%D7%AA-%D7%90%D7%99%D7%9E%D7%95%D7%A5-%D7%91%D7%99%D7%92-%D7%93%D7%90%D7%98%D7%94-%D7%91%D7%99%D7%A9%D7%A8%D7%90%D7%9C.html



Data Warehouse / Business Intelligence

Source: Computer Economics 2014



Systems of Engagement ecosystem

Web Mobile Social Face-to-

Face

Contact

Center

Doc.

Output (coupons etc.)

Channels

UX & the customer journey

Alerts &

Events Persona

lization

Analytic

filters,

NBA

Digital

Analytics

Cross &

Up-sell Aggregation

frameworks

En

ablin

g tech

no

log

ies: N

LP

; Sem

antics; P

redictive an

alytics; AP

Is (Rest); E

vent en

gin

es

/ CE

P, Perso

nalizatio

n en

gin

es, con

tent m

ng

.,Big

data

techn

olo

gies, R

ecom

men

datio

n en

gin

es etc. Marketing

suites Campaigns

analytics, execution,

optimization

Ecommerce Suites

Payment, Order,

Fulfillment, Catalogue,

Pricing, PIM

Social Listening

Platforms

Sentiment Analysis

Applications Back-end processes

APIs & Filters

Customer experience analytics

Web and Mobile

development

platforms

http://www.google.co.il/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=d8Gwy5KTRZkRAM&tbnid=Y0mLRYhM5CuFaM:&ved=0CAUQjRw&url=http://www.holylanguage.com/subscribe.html&ei=iR4TU9WAIcTJ0AXCv4CYCw&bvm=bv.62286460,d.bGE&psig=AFQjCNE5ooQxzbWLwpNebK2gi10UlKrrig&ust=1393848323616998



(B2C) Ecommerce packages in Israel

Package Rep in Israel

Hybris (an SAP company) SAP Israel

IBM - Websphere Commerce IBM Israel

Oracle (ATG) Oracle Israel

Digital Insight (NCR) I.E Mittwoch

ACx Matrix

IT Signature Ness-Pro

Netsuite NetCloud

Magento (open source ecommerce) RealCommerce

Every company is a “selling” company - of a product, information or service

http://www.google.co.il/url?sa=i&rct=j&q=new&source=images&cd=&cad=rja&docid=ROG_7KVG2gqFQM&tbnid=FEIGXGKenmrv6M:&ved=0CAUQjRw&url=http://icongal.com/gallery/icon/31063/128/label_new&ei=UGw4UffQEIfysgafr4FQ&psig=AFQjCNHheY30GgQs3wkdm6gNHXUskmDj_Q&ust=1362738577656702







Face

Contact

Center

Doc.


Channels


Alerts &

Events Persona

lization

Analytic

filters,

NBA

Digital

Analytics

Cross &

Up-sell Aggregation

frameworks

En

ablin

g tech

no

log

ies: N

LP

; Sem

antics; P

redictive an

alytics; AP

Is (Rest); E

vent en

gin

es

/ CE

P, Perso

nalizatio

n en

gin

es, con

tent m

ng

.,Big

data

techn

olo

gies, R

ecom

men

datio

n en

gin

es etc. Ecommerce Suites

Payment, Order,


Pricing, PIM

Social Listening

Platforms

Sentiment Analysis


APIs & Filters


Web and Mobile

development

platforms

Marketing

suites Campaigns


optimization




CEM and multi-channel in Israel – part 1 Package Description Rep in Israel

Oracle - Rightnow Multi-channel service, SaaS

Oracle Israel

Oracle - Inquira Multi-channel knowledge management

Vitrue Social media “sniffer” and publisher

Involver Building social media apps

LikeBillions Connecting digital customers to call center

leads Bynet

Salesforce Chatter Social media Salesforce

Salesforce Ideas Customer Innovation platform Salesforce

MCx Multi Channel Platform Matrix

Loyalty Lab (Tibco) Loyalty management, SaaS Yael Software




CEM and multi-channel in Israel – Part 2

Package Description Rep in Israel

Fanzila Social CRM Ness

Gigya Social CRM Ness

Cexpert Chat-center management YouCC

Walkme Customer online guidance (EPSS) for web JohnBrybe

Wizsupport Online sales and support agent

Live Person Online real-time engagement solutions

Freeform DOCCM (Document Output for Customer

Communications management) Freeform

Very dynamic market! STKI expects many additional solutions to enter the market in 2014





Face

Contact

Center

Doc.


Channels


Alerts &

Events Persona

lization

Analytic

filters,

NBA

Digital

Analytics

Cross &

Up-sell Aggregation

frameworks

En

ablin

g tech

no

log

ies: N

LP

; Sem

antics; P

redictive an

alytics; AP

Is (Rest); E

vent en

gin

es

/ CE

P, Perso

nalizatio

n en

gin

es, con

tent m

ng

.,Big

data

techn

olo

gies, R

ecom

men

datio

n en

gin


Payment, Order,


Pricing, PIM

Social Listening

Platforms

Sentiment Analysis


APIs & Filters


Web and Mobile

development

platforms

Marketing

suites Campaigns


optimization




New Category: Customer Experience Analytics

•Analysis of customer experience in various digital channels (web, mobile, social)

•Ability to drill down to specific individual sessions )to “close the deal”(

•Control the messages customers are receiving at any given time

•Spot patterns in your digital channel

•Connect digital customer experience data to customer transactional data (CRM/DW)

Company in Israel Product

IBM Tealeaf

Ness Clarysite

Mia Computers SAS CXA (Customer Experience Analytics)

Source: Forrester





Face

Contact

Center

Doc.


Channels


Alerts &

Events Persona

lization

Analytic

filters,

NBA

Digital

Analytics

Cross &

Up-sell Aggregation

frameworks

En

ablin

g tech

no

log

ies: N

LP

; Sem

antics; P

redictive an

alytics; AP

Is (Rest); E

vent en

gin

es

/ CE

P, Perso

nalizatio

n en

gin

es, con

tent m

ng

.,Big

data

techn

olo

gies, R

ecom

men

datio

n en

gin


Payment, Order,


Pricing, PIM

Social Listening

Platforms

Sentiment Analysis


APIs & Filters


Web and Mobile

development

platforms

Marketing

suites Campaigns


optimization




Marketing management platforms in Israel


Microsoft Marketing Pilot Marketing platform Microsoft Israel

Oracle – Eloqua, Responsys Cloud based marketing automation Oracle Israel

Salesforce Marketing Cloud Social marketing cloud Salesforce

iDocs Marketing automation - communication Ness

Unica Marketing Suite, optimization IBM

SAS Marketing Suite, Campaigns optimization Mia computers

Marketo Marketing platform ServiceWise

SAP RTOM (Real time marketing) SAP Israel

Teradata - Aprimo Marketing platform I.E. Mittwoch









Face

Contact

Center

Doc.


Channels


Alerts &

Events Persona

lization

Analytic

filters,

NBA

Digital

Analytics

Cross &

Up-sell Aggregation

frameworks

En

ablin

g tech

no

log

ies: N

LP

; Sem

antics; P

redictive an

alytics; AP

Is (Rest); E

vent en

gin

es

/ CE

P, Perso

nalizatio

n en

gin

es, con

tent m

ng

.,Big

data

techn

olo

gies, R

ecom

men

datio

n en

gin


Payment, Order,


Pricing, PIM

Social Listening

Platforms

Sentiment Analysis


APIs & Filters


Web and Mobile

development

platforms

Marketing

suites Campaigns


optimization




Web content management tools: Players in Israel – Part 1

Company Product Name Integrators

Microsoft Sharepoint Ewave,Matrix, Malam-Team, Advatnech, Elad, Bynet SW,

HP, Consist, Yael, SQlink, One1, Aman, Realcommerce, Ness & more…

IBM Websphere Portal Matrix, IBM, Webtech, Novilis

Bynet Sitecore Bynet

EZ Content Bynet

Matrix Digital

Acx (Scepia) Matrix Digital

EPIserver Matrix

Telerik )Sitefinity – product) Matrix

Realcommerce RealCMS Realcommerce

Consist CMS (PHP) Consist



Web content management tools: Players in Israel – Part 2

Company Product Name Integrators

Ewave eGenCMS 2.0 Ewave

Interwoven (Autonomy – HP) Xioma Xioma

Oracle Israel Oracle Web Center

Matrix, Ewave, Coral, Taldor, Advantech, Unitask, Qesem, ONE1, HP

Oracle ATG Oracle, Cognity, Ewave

SAP Israel SAP Portal IBM, One1(Xact), Ness, HP, Taldor, Malam-Team and more

Salesforce Site.com Blat-Lapidot



WCM Open Source

Product Name Israeli specialists (partial list):

Joomla Consist, WebTech, Matrix

Drupal Realcommerce, Ewave, Consist, Linnovate, Matrix

Wordpress Ewave, Ness, Matrix

Cuyahoga (Open Source on Microsoft platform) Aman

Umbraco Sqlink (new media), Matrix

Liferay WebTech, Malam-Team, Matrix

Nopcommerce (open source e-commerce, shopping cart)

Matrix

Dot Net Nuke Malam-Team

Consist PHP-based CMS product



Web Analytics

Product Name Israeli specialists (Partial list):

ClickTale SQlink (new media)

Crazyegg SQlink (new media)

Web Trends Bynet

Google Analtycs + Urchin (on premise)

IBM Coremetrics IBM

Clicktracks

Piwik (open source)

Aternity Ness-Pro



WCM Selected wins – 2013 (Partial list)

• Liferay (open source): Bezeq Beinleumi (Malam-Team)

• Sharepoint 2013: Mevaker Hamedina (Malam-Team), Mifal Hapais (Malam-Team), Jerusalem municipality (SQlink), Gidrom (SQlink)

• Umbraco (open source): Hilan (SQlink), Hamat Gader (SQlink), Ramat Gan water (SQlink)

27



Sales staff

Service Agents

Marketing staff

Procurement staff

HR Staff

Employees

Finance dept. employees

Logistics staff

Manufact. staff

28

Knowledge/Content

Management

Logistics

Finance

Industry-

Specific

Solutions

Legacy

Systems

Sales

Automation

Marketing

Automation

Mobile Sales

(Prod. CFG)

Field

Service

Financial

Data Mart

HR

Data Mart

Product

Data Mart

Closed-Loop Processing

(EAI Toolkits, ETLM tools,

Embedded Mobile Agents)

Customer

Data Mart

Order

Data Mart

Operational

SCM

ERP

CRM

Manufacturing

Execution

Warehouse

Management

Transportation

Management Transportation

Planning

Distribution

Planning

Supply

Planning

Manufacturing

Planning

Order

Management

Service

Automation

Web/

Intranet

Human

Resources

Manu-

facturing

Demand

Planning

Analyze

Design

Build

Deliver

Data

Warehouse

Product Lifecycle

Systems of records architecture

http://www.google.co.il/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=faGj4dRyVRJeIM&tbnid=QUFxvzw3TpdDXM:&ved=0CAUQjRw&url=http://elearning.rcgp.org.uk/course/info.php?popup=0&id=117&ei=V3QVU4X3DsqttAb9zYCACQ&bvm=bv.62286460,d.bGQ&psig=AFQjCNEiPa7D5CRVoO3zbtZsN6stypZO1A&ust=1394001353314107












CRM Packages & Integrators in Israel (Part 1):

Package Description Rep in Israel Integrators

Oracle Fusion CRM SaaS and on-premise

Oracle Israel

ManofIT, Unitask, Taldor, One1

Oracle – Siebel On-premise CRM suite Taldor, IBM, Matrix (BeyondIT), Unitask

(+Exscientia), TATA-TCS, Yael

Rightnow Service multi-channel, SaaS Yael Software

Oracle - Peoplesoft CRM suite on premise Matrix

Salesforce.com SaaS CRM suite Salesforce Blat-Lapidot, Service Wise, ONE1,

Cloudius, Balink, Delloite Touche, IBM

SAP CRM CRM suite on premise / SaaS SAP Israel Ness, Advantech, ValuePlus, Fishman

Dambo

Microsoft Dynamics CRM

New version- SaaS and off-premise

Microsoft Israel

Partial list: Matrix, ,Elad, e4D, Advantech, Malam-Team, Aman, Prodware, SIT, Ness, One1, YouCC,

Eternity…



CRM Packages & Integrators in Israel (Part 2):

Package Description Rep in Israel Integrators

MEGA Center On premise Yael Yael

Pivotal On premise One1 ONE1

Netsuite SaaS NetCloud

MyBusiness SaaS MyBusiness MyBusiness

Amdocs (Clarify) On Premise Amdocs Amdocs

Cemax On Premise Cemax Cemax

Zoho CRM SaaS HolisticCRM HolisticCRM



Positioning Methodology

Israeli vendor positioning Not a technological positioning, refers only to Israeli market, focused on the

enterprise sector (not SMB)

X axis (Market Presence): Market penetration (sales + installed base+ clients perspective)

Y axis (Local Support): localization, support, Local R&D center, number and quality of SIs, etc.

Vendors to watch: Israeli market new-comers

STKI positioning represents the current Israeli market and not necessarily what we recommend to our clients



Operational CRM - Israeli Market Positioning 2014

Loca

l Su

pp

ort

Market Presence

Microsoft

Oracle Siebel

Salesforce

SAP

Pivotal

Peoplesoft

MEGA Center This analysis

should be used

with its

supporting

documents

Netsuite



CRM Selected wins – 2013 (Partial list)

•Microsoft: Minhal Shilton Mekomi (XRM, Malam-Team), AMG (Malam-Team), Mevaker Hamedina (Malam-Team), Metronit (Malam-Team), Ikea (Prodware), Madaness – CIM solution from Matrix, Delek Motors (Elad), Tmura (Elad), Joint (XRM, Elad), Nir Barkat – campaign (Elad), Meida Knassim (Elad), Branco Weiss (Elad), M. of Education (Elad), Shaam (Elad),

•Microsoft online: Brom (Matrix), Brinx (Matrix), Supercom (Elad), Coloplast (Elad), Niro (Elad)

•Upgrades: Migdal (Malam-Team), Danel (Matrix), Meitav Dash (Matrix), Abbott (Matrix), Bank Igud (Matrix)

•Oracle Siebel (On Premise): Phoenix (Axcentia-Unitask)

•Expansions in IDF, M. of Prime Minister, Metronit, Ituran (Matrix), Clalit Health Services

•Oracle RightNow (e-Service): Vaad Horim Artzi (Yael)

•SAP CRM: Given Imaging (One1 - Hana), several XRM projects, expansions in Supersol and Clal, Nilit (Ness), Telit (Ness), Samelet

•Salesforce: Bank Leumi (SF+Blat Lapidot), Stratasys, Teva, SodaStream, Exlibris, Strauss Water, Starhome, Landa Labs, Bank Ofek, Magal, Mediamind, James Richardson, Conduit, Medix

33



Contact Center Knowledge Management


KMS - Lighthouse Knowledgebase for service agents

and web self service Aman

Oracle - Inquira Multi-channel knowledge management Oracle Israel

Oracle - Rightnow Service, e-Service, Customer Self Service Oracle Israel

Kana (acquired by Verint) Multi-channel service Omnitech (SRL)

Moxie Software Multi-channel service Business Solutions

Braini Knowledgebase for service agents (SPS based) Matrix

Elad Knowledgebase for service agents (SPS based) Elad

Clearmesh Knowledge management Difdoof, Ness-Pro

Contact 360 - Advantech Contact center solution, includes training, KM,

optimization Advantech

SQlink (Tvuna Millenium) Knowledgebase for service agents (SPS based) SQlink (Tvuna Millenium)

Cexpert Knowledgebase for Chat contact center (Lync based) YouCC

Microsoft (Parature acquisition) Cloud-based Customer Self Service Microsoft Israel



CRM Consultants in Israel - Partial List

Accenture

Alternative

B-Pro

Deloitte Touche

IT solutions

Lior Luria

Matrix (Beyond IT, Customer experience)

Meteor

Ness (Synergy)

Nogamy * Alphabetical order, not a ranking!

Sensecom

Widelink

Value Plus

Several independent advisors



Sales staff

Service Agents

Marketing staff

Procurement staff

HR Staff

Employees

Finance dept. employees

Logistics staff

Manufact. staff

36

Knowledge/Content

Management

Logistics

Finance

Industry-

Specific

Solutions

Legacy

Systems

Sales

Automation

Marketing

Automation

Mobile Sales

(Prod. CFG)

Field

Service

Financial

Data Mart

HR

Data Mart

Product

Data Mart

Closed-Loop Processing

(EAI Toolkits, ETLM tools,

Embedded Mobile Agents)

Customer

Data Mart

Order

Data Mart

Operational

SCM

ERP

CRM

Manufacturing

Execution

Warehouse

Management

Transportation

Management Transportation

Planning

Distribution

Planning

Supply

Planning

Manufacturing

Planning

Order

Management

Service

Automation

Web/

Intranet

Human

Resources

Manu-

facturing

Demand

Planning

Analyze

Design

Build

Deliver

Data

Warehouse

Product Lifecycle

Systems of records architecture













ERP Packages & Integrators: Part 1

Package Israel Rep Integrators

Oracle e-Business Suite Oracle Israel ONE1, Advantech, Yael, Unitask, Oracle consulting, HP, PWC, TATA (TCS Israel)

SAP

SAP Israel

Ness, IBM, Taldor, Advantech, Malam-Team, HP, TATA (TCS Israel), Accenture, Aman, Matrix, One1 (Xact), IGC (Financials), S.D.M, Convista Israel (SAP for Insurance)

SAP All-in-One Taldor, Advantech, Ness, Malam-Team (Malam Express), CBIT, SAPLM

SAP Business One Xioma, Complete, Menahel4U, Todan tech, BDO Ziv Haft, Ziv systems, RELS, Amios, Smartsys

E-Tafnit, Tafnit 7 Matrix Matrix, Alpha Consultants

QAD SIT SIT, ManofIT, Tirosh

Priority Ashbal Ashbal, Meidatech, FBC, Afek, Tulip, RAAN, HP, IlitERP

Infor (M3) Intentia Israel Intentia Israel

ONE1View ONE1 ONE1, Anagal, Y. Ovitz, Jiny consultants

KAV systems Kav Kav, Ardom

Aviv, MARS Aviv Aviv



Package Israel Rep Integrators

Microsoft Dynamics AX

Microsoft Israel. Distribution by Prodware

Prodware, Malam-Team, Oregano, Maxsoft, Axperts, Almog, MCS

Microsoft Dynamics NAV Prodware, Malam-Team, Anagal, Dover Applications

FinPro, Logistic Pro Almog Almog

Gan Tochnot Heshev (Kibbutzim)

Azimut (Car)

ERP Plus (cross-sector)

Aman Aman

Comax Comax Comax

Netsuite NetCloud

Bgate Bgate

IFS Teldan

BPCS, Baan Matrix Matrix, Afek, IBM, Tulip (Baan), Nazdaq

ERP Packages & Integrators: Part 2



1. Enterprise ERP - Israeli Market Positioning 2014

Loca

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Market Presence

SAP

Oracle

This analysis

should be

used with its

supporting

documents

Very large ERP projects (>300 users, large enterprises)



2. Mid-Large ERP - Israeli Market Positioning 2014

Loca

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Market Presence

Oracle

Priority

SAP AIO/ Large B1

Microsoft AX

Aviv

Infor M3 QAD

Tafnit

One1View

Aman

Medium-Large ERP projects (~100-300 users, mid-large org.)

This analysis

should be

used with its

supporting

documents



3. Small-mid ERP - Israeli Market Positioning 2014

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Market Presence

SAP B1

Tafnit

Comax

Aviv

Infor M3

Kav

QAD

Small-medium ERP projects (~10-100 users)

Priority

One1View

Aman

Microsoft NAV

This analysis

should be

used with its

supporting

documents



Selected wins ERP – 2013 (Partial list)

42

One1View: Tiv Tirat Zvi, Yafe Hod, Beit HaEmek biological labs, Amraz, Metzer, Ramat Hakovesh, Givat Hashlosha, Dganit Ein Bar, Hachsharat Hayeshuv, Nir Eliyahu, Einat, Havatzelet, Afai Bakara, Nir Etzion

Microsoft AX: Peker Plada, Edeltech, Dalia Power Energies

Microsoft NAV: Shagrir, Notal Vision, Hilton, Pyramid BI, TNM, VCLX

Oracle: Even Keisar Rollout (One1), Frutarom, Soda Stream (Advantech), MOD-Intelligence rollout, Phibro, Objet, Mellanox rollout and update

Partner R12

SAP: Teva, ICL – Global large scale projects, Healthcare large scale projects, MOD expansions, Brenmiller (All-in-one by Malam-Team), Rollouts – Diplomat (Malam-Team), Gilat (Malam-Team)

HR: Clal (HP), Technion (HP), El Al (Ness)

PM: Haifa Port (HP)

Rollin: Bateman, Novoton, Monsento, Novonordisk (Ness)

Vertical / Core: Phoenix (Ness), Menora (Ness)

Aman: Zameret Finance, Naamat-Histadrut, Iscoor



Accenture

Alternative

Bit-Plus

Daat (Eli Grumet)

Deloitte Touche

Ernst & Young

Gabi Ron

HMS

IT Solutions

Meteor

Nextep (Hasas Bashan)

OIC

Seker

That’s IT

TCS Israel - Tata

Tulip

Value Plus (SAP)

Several Independent advisors

ERP Consultants in Israel - Partial List

* Alphabetical order, not a ranking!



EPM packages Budget Planning, report consolidation, financial disclosure

Package Rep in Israel Integrators

Oracle Hyperion, Essbase Oracle Israel HMS, Business & Decisions, Nellarmonia, Oracle

consulting

IBM – TM1

IBM Israel

Byconix, Ernst & Young, Ness-Gilon, Libi

IBM - Cognos planning Libi, Ness-Gilon

IBM - Clarity Tulip

SAP BPC SAP Israel Ness, IBM, HP, Advantech, HMS, Malam-Team, Opisoft,

Matrix, Okapi

SAS Mia computers Mia computers

CFODREAM (finance mng) The 7th Dimension The 7th Dimension

Global - Spreadsheet server (Spreadsheet

automation), e-Budgeting Yael software Yael Software

Cash4ERP (finance mng) Ness-Pro Ness-Pro

Gomla (mainly Costing) Gomla Gomla

Jedox/ Palo Top-IT Top-IT



EPM tools Israeli positioning – 2014 Israeli Market Positioning 1Q12

Loca

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Market Presence

Oracle SAP

Jedox

CFODream

IBM

This analysis

should be used

with its supporting

documents

Gomla

Spreadsheet server, e-Budgeting

SAS

Vendors to watch: Cash4ERP



HCM packages: Core HR, Payroll, Talent Management

Package Delivery model Category Rep in Israel

Oracle, Fusion HCM Core HR, Payroll, Talent

Mng. Oracle Israel

SAP, Successfactors, Nakissa, Workforce

anallytics, Workforce Performance builder etc.

Core HR, Payroll, Talent

Mng, Org. Chart SAP Israel

Hilan Core HR, Payroll, Talent

Mng. Hilan

Malam Payroll Core HR, Payroll, Talent

Mng. Malam-Team

Cornerstone Talent Management Amarel, Talentech

Synerion Time and attendance,

core HR, talent Mng. Synerion

IBM (Kenexa) Talent Mng. IBM Israel

Kopel Reem Kopel Reem

Workforce Software Time and Attendance,

Workforce Mng. AKT

Salesforce Sales and Service Performance

Management Top-IT



LMS – Learning Management Systems – Part 1


Oracle Talent Cloud, UPK Core HR, Payroll, Talent

Mng. Oracle Israel

SAP Successfactors, Learning, Workforce

Performance Builder

Core HR, Payroll, Talent

Mng. SAP Israel

Hilan Core HR, Payroll, Talent

Mng. Hilan

Malam Payroll Core HR, Payroll, Talent

Mng. Malam-Team

Cornerstone Talent Management Amarel, Talentech

Synerion Time and attendance,

core HR, talent Mng. Synerion

IBM (Kenexa) Talent Mng. IBM Israel

Blossom

Bareket (Britannica) LMS Britannica

LMS Sharepoint LMS Bynet

Eltel LMS Eltel

Wendimu LMS Ness-Pro



LMS – Learning Management Systems – Part 2


Moodle Open Source LMS

Totara LMS (based on Moodle) LMS Kineo

Saba LMS, Talent Mng. AKT



HCM tools Israeli positioning – 2014 Israeli Market Positioning 1Q12

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Market Presence

SAP

Blossom Hilan

This analysis

should be used

with its supporting

documents

Kopel Reem

Synerion Cornerstone

Vendors to watch: IBM (Kenexa)

Oracle Fusion HCM LMS Sharepoint

Eltel (LMS, competency)

Malam Oracle

Britannica

Point solution

Suite

Moodle Wendimu

Saba



Selected wins LMS– 2013 (Partial list)

50

LMS Sharepoint (Bynet): Security organization, Ada Milo, Integra

Moodle: Mada, Assuta (Ness)

SAP LMS: Clalit Health Services



BI & Analysis General Platforms (Part 1): Package Rep in Israel Integrators

SAP BW + SAP Business Objects, Predictive Analysis (new)

SAP Israel Matrix BI, Advantech, Taldor, Malam-Team, One1 (+Xact), Ness-Gilon,

Skywind, IBM, Data Cubes, VisionBI, Active View, HP, Eternity, BICS, Xioma, Opisoft

Microsoft (SQL, Excel, SPS, PowerPivot, Powerview)

Microsoft Israel Eternity, Opisoft, Ness-Gilon, ONE1 BI, Matrix BI, Consist, Advantech, Bynet SW, Elad, Malam-Team, Libi, Top-soft, Enix (Experis), Data Cube,

Vision BI, MCS, Verasiti, Naya, SolidBI, MOSS partners

IBM – Cognos, SPSS IBM Israel Libi, Opisoft, Seven-D, Ness-Gilon, Consist, Eternity, Advantech, IBM, Mirkam (Energy), Malam-Team, ONE1 BI, Normative, Eltel, Matrix BI,

Genius (SPSS)

IBI - WebFOCUS Omnitech (SRL) Malam-Team, Ness-Gilon, ALD

Oracle OBI EE

Oracle Israel

Oracle Consulting, Taldor, Ness-Gilon, Data Cube, Vision BI, Enix (Experis), Business & Decisions, Advantech, Eternity, Yael, IBM, ONE1 BI, Malam-Team, Matrix BI, Naya, Nogami, Businesswise solutions (BI

APPS) Oracle BI Apps (prepackaged BI for

Oracle ERP, Siebel etc.)

Pyramid Analytics Malam-Team, VisionBI, Eternity, Normative, Datacube, Libi, SolidBI,

Valinor, Activeview



BI & Analysis General Platforms (Part 2):


SAS Mia Computers Mia computers, Ness-Gilon, Pareto, HMS, Antropy, Liran Lavi,

Goldmines

Panorama

Novaview, Necto Panorama

Matrix BI, Ness-Gilon, Consist, Data Cube, ONE1 BI, Business Solutions, Citrine BI, VisionBI, Eternity, Opisoft

Microstrategy Mittwoch Mittwoch, Matrix

Sisense One1 One1

Yellowfin Top-IT Top-IT, Activeview

Pentaho (Open source BI) Bynet Bynet SW, Eternity, Tikal, Malam-Team, Matrix

Jaspersoft (Open Source BI)

R Statistics (Open Source Analytics) Gstat, Matrix

Point of View Point of View Consist, DBNet, Ness Matach, BDO

CB4 (advanced analytics)



Data discovery, Self service and Visualization tools:


Qlikview Hilan

Qlikview Israel, Datamind, Complete ,Tirosh , Servit ,Enix (Experis), Sense (Michshuv), Ludan, Libi, FBC, Qset, Green House, Oregano,

Menahel4U, Anagal, DtBit,Contel Ness-Gilon, ONE1 BI, Malam-Team, MatrixBI

Spotfire (Tibco) Yael Software Yael Software, Ness-Gilon

Tableau SIT, Gstat SIT, Gstat, VisionBI, Consist

Pyramid Analytics Malam-Team, VisionBI, Eternity, Normative, Datacube, Libi, SolidBI,

Valinor

Microstrategy Visual Insight I.E Mittwoch I.E Mittwoch

New - SAP Visual Intelligence, Lumira (Self service BI)

SAP Israel

New -Oracle Endeca Information Discovery Oracle

Dundas - Visualization Matrix Matrix

Microsoft – Powerview Microsoft Microsoft BI partners

IBM – Cognos Insight, i2 (visualization) IBM Libi, other Cognos implementers

New - SAS Visual Analytics Mia computers Mia computers



Front end BI and discovery tools - 2014

Israeli Market Positioning 1Q12

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Market Presence

IBM

BI

Microsoft Oracle

Panorama Spotfire

Web focus

SAS

New players to watch: Oracle Endeca SAP Visual Intelligence

Sisense (One1)

Pentaho (Bynet)

SAP

Qlikview

Data

discovery

This analysis

should be used

with its

supporting

documents

Pyramid analytics

Tableau

* This distinction will soon be irrelevant

Microstrategy



Analytics & data mining tools - 2014

Loca

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Market Presence

SAS

Players to watch: SAP (KXEN) – new! SAP Predictive Analysis – new! CB4 – advanced analytics

IBM

R statistics (open source)

This analysis

should be used

with its

supporting

documents



BI/Analytics Selected wins – 2013 (Partial list)

56

SAP Business Objects: Pelephone, Makhteshim Agan (Ness), Israel government – Merkava, Fibi, ICL

Web Focus: Shikun Vebinui, Bank Poalim (for HR), Mayiney Hayeshua, M. of Prime Minister

Qlikview: Intel, Amdocs, Sandisk, M. of Housing, Hadassah hospital, Shila, Makhteshim Agan, Flextronics

IBM:

SPSS: IEC, MER, Random Logic, Several academic institutions

Cognos: Metronit (Malam-Team)

Oracle BI:

OBI EE: Rafael, several OEM deals, Mellanox, Plassan expansion, Stratasys, Risco, Rashut Isur Halbanat Hon

BI Apps: Isracard (One1), Nesher (One1), MOD, Plassan expansion, Clalit (Yael)

Exalitics: ECI

Essbase: Mellanox, Holdings XT

Spotfire: Cellcom (eng.), IAF, Clalit

Pyramid Analytics: Tadiran Telecom (Malam-Team), Paradigm (Malam-Team), Carmel Ventures (Malam-Team)

Microsoft: Denia Sibus (Ness)

Panorama: M. of Health (Eternity)



Idea management tools

Representative in Israel Tool

Qmarkets (Israeli company) Qmarkets

Hype Innovation

Coras Works (for sharepoint)

Developed by Bynet SW. Sharepoint-based solution

Developed by Advantech Sharepoint-based solution

Salesforce Ideas (Salesforce solution) + can be combined with Chatter



Portals & Social Networks : Players in Israel

Integrators Product name Company

Advantech, Top Soft, Eternity, Bynet, Malam-Team (Guardian), Ewave, Ness, Matrix, Tvuna milenium (SQlink), ELAD, HP, One1,

Yael, Aman, Methoda, YouCC and more…

SharePoint portal server Yammer

Microsoft

IBM, Matrix, Web Tech, Novilis Websphere Portal, Connections

IBM

Ness, Taldor, Malam-Team, One1, Advantech, HP, IBM, Skywind SAP Portal + SAP Jam (social)

SAP

Matrix, Ewave, Taldor, Advantech, Unitask, Malam-Team, Oracle Consulting

Oracle Portal, Web Center Oracle

Webtech, Matrix, Malam- Team Liferay (open source)

One1, Blat Lapidot, ServiceWise Cloud social network Salesforce

Bynet, Yael Social & collaborative solutions Harmon.ie

Methoda Wiki and collaboration Confluence (Atlassian)

Yael Tibbr (social network) Tibco

Elgg (open source social network)

58



Enterprise Portals & social tools- 2014

Loca

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Market Presence

Microsoft

SAP

Oracle

IBM

59

This analysis

should be used

with its

supporting

documents

Players to watch: Liferay (open source)

Salesforce (Chatter)

Harmon.ie



Enterprise Portals and social – selected wins 2013 (partial list)

60

Sharepoint 2013: Mevaker Hamedina (Malam-Team), James Richardson (Malam-Team), Valans (Malam-Team), Ilen Medical (Malam-Team), Yamam (Malam-Team), Exlibris (Malam-Team), Mifal Hapais (SQLink), Netzivut Hamayim (Ness), IMI (Ness), Toto (Ness), Conduit (Eternity), M. of Interior (Elad), M. of Education – Teacher Portal (Elad), Municipality of Beer Sheva (Elad), UPS (Elad), Municipality of Rishon LeTzyion (Elad),

Yammer: Makhteshim Agan, Ness, Spiral Solutions, Deloitte Touche, Mccan Israel

Sharepoint online: Clicksoftware, Keter, Shamir Optica



Internal ECM players in Israel

Integrators Israeli rep. Product

Ness, lixa EMC, Ness EMC-Documentum

Yael- IFN, Integrity Software IBM Israel IBM- Filenet

Malam- Team, Advantech Omnitech (SRL), SAP Open Text

Xioma HP, Xioma Interwoven – HP Autonomy

Many ISVs – SPS integrators Microsoft SharePoint

Integrity Software, Malam-Team Oracle Israel Oracle

Elad Elad Sharedocs

Otzar, Aman Aman Otzar

Artis, Taldor, Malam-Team Artis Ada system

MPL MPL MPL (+SPS based version)

61



ECM - Israeli Market Positioning Q1 2014

Loca

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Market Presence

High-End

Player Mid-tier

Player

Documentum

IBM

Microsoft

OpenText

Oracle

Interwoven/ Worksite

Otzar

Artis

Sharedocs

62

Vendors to watch: MPL new SPS-based version

This analysis

should be used

with its

supporting

documents

MPL



ECM Selected wins – 2013 (Partial list)

63

Filenet: Egged, Bank Mizrachi – Machish, MAPI, MOD Datacap – Isracard

Open Text: Hachsharat Hayeshuv, Delek (employee record) , Supersol (employee record.)

Sharedocs: Cellcom (legal department), Clalit Mushlam, Maagan Michael, Velfman Industries

Documentum: Israel archives, M. of Foreign affairs, M. of Religious services, MOD, Merkava (SAP docs), M. of Education, Mevaker Hamedina, Shaam, Bahaim gardens

Interwoven (HP): Legal sector or legal departments, Elbit, El Al



Enterprise Search players in Israel

Other imple./ partners Rep/company in Israel Product

Xioma, Matrix, Elbit, Taldor HP Autonomy

Many ISVs – One1, Matrix… Microsoft Microsoft- FAST

Yael, Do-It Yael Google Enterprise Search

Matrix, Yael, Ness Matrix Attivio

Matrix Search Lite

IBM OmniFind enterprise search

Veracity Oracle Israel Oracle SES

Endeca (New)

Solr – open source search based on Lucene (Lucene – open source search engine)

+ HebMorph (Hebrew morphology addon)

Elasticsearch – open source search based on Lucene

2001 XRS

Melingo (Matrix) *** Melingo-Morphology 64



Loca

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Market Presence

Enterprise Search - Israeli Market Positioning 2014

Microsoft - FAST

Attivio Google

Enterprise Search

Oracle SES

Autonomy

Vendors to Watch:

Oracle Endeca SolR

Elasticsearch

65

This analysis

should be used

with its

supporting

documents



KM Consultants- Partial List

• Digidoc- Document Management

• Ergo (Ido Namir)

• Gait- Document management

• IT Solutions

• Know-edge (Yair Dambinsky)

• Matrix (Edva Lotan)

• Methoda

• Yael

• Business Solutions

66

* Alphabetical order, not a ranking!



Package Modeling Execution BAM Israeli Rep Integration Partners

Oracle BPM X X X Oracle Israel Ewave, One1, Advantech, Matrix

IBM BPM (Filenet, Process Server, IBM BPM)

X X X IBM Israel IBM, Opisoft, One1, Matrix, Midlink, Yael-IFN, Ness TSG, Advantech, Tutit

Tibco BPM X X X Yael Yael

Sequence (PNM) X X X PNMsoft Matrix, PNMsoft

K2 X Malam-Team

BizDoc (WF) X Moding

Skelta X X X One1 One1

AgilePoint X X X Omnitech (SRL) Malam-Team, HP

Software AG BPM

(includes Aris) X X X SPL Software Seker, HMS

Human-oriented BPM Players in Israel – Part 1:



Package Modeling Execution BAM Israeli Rep Other Integration

Partners

Ultimus X X X Tiuv

Nintex

(WF/ BPM-light) X Bynet SW Bynet SW

SAP BPM X X X SAP Israel SAP Integrators

EMC (Documentum + Proactivity BPA/BAM)

X X X EMC, Ness

JBPM (Jboss) –

includes Polymita acquisition X X X Matrix

ProcessGene X ProcessGene

Human-oriented BPM Players in Israel – Part 2:



Human oriented BPM – 2014: not much has changed!

Loca

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Market Presence

IBM

Oracle

Tibco JBOSS

Agilepoint

Nintex

Software AG

PNM

BPM suite

Workflow/

BPM-light

This analysis

should be used

with its

supporting

documents Skelta



BPM Selected wins – 2013 (partial list)

• JBOSS BPM - MindCTI

• Agilepoint - Knesset, Petach Tikva municipality, Metronit

• Tibco – Tower

• Nintex – Ichilov, Naharia hospital, Verint, Holon municipality, Haifa university, Partner

• Software AG – • Aris: Migdal, Cellcom, expansions

70

stki summit 2014: enterprise applications vendors data and positioning

Technology

ecommerce

einat shimoni

talentech

channels ux

package description

embedded mobile

analysis general

large erp