(student assignment) national cemetery administration
DESCRIPTION
(Student assignment) national cemetery administration consulting simulation.TRANSCRIPT
BRIGHT STAR STRATEGIES, LLC STRATEGIC ANALYSIS AND
IMPROVEMENT FOR THE NATIONAL CEMETERY
ADMINISTRATION (NCA)
Alicia Stevenson | Charles James | Sheila Smith
123 Upward Ave
(210) 555-4321
(210) 555-1234
TABLE OF CONTENTSAbout Bright Star Strategies LLC
• Mission, Vision & Values
• Our Team
Executive Summary
Environmental Scanning
Selected Strategies
Strategy Implementation & Contingency Plan
Conclusion
References
ABOUT BRIGHT STAR STRATEGIES LLC
Bright Star Strategies, LLC, is a San Antonio Texas based consultant
company with a focus on strategic improvement and innovative
solutions.
• Our client list includes both government and
private corporations.
• Our strategies have saved our clients more
than $4.2 billion in fixed costs.
• Over the past 10 years our staff have
developed well earned reputations of being
clear and concise professionals with an eye on
the improvement of our client’s organizations.
BRIGHT STAR STRATEGIES LLC:MISSION, VISION & VALUES
• Improving the productivity and profitability of our clients is our focus.Mission
• Your success is our mission.Vision
• Virtue
• Respect
• Efficiency
• AccountabilityValues
BRIGHT STAR STRATEGIES LLC: OUR TEAM
Alicia Stevenson, MBA & Six Sigma Blackbelt:
• A proud U.S. Air Force veteran with extensive experience in
the healthcare industry.
• Developed strategic improvement plans for the U.S. Air
Force, U.S. Army, Kraft Foods, ADP and others.
Sheila Smith, MBA & PMP:
• A proud U.S. Air Force veteran with superb experience in
organizational management and logistics.
• Provided clients such as GM, Coca Cola Enterprises, and Lexus
with operational budget savings totaling over $2.5 million.
Charles James, MBA, MCSE & MCSD:
• Experienced IT consultant with experience in Fortune 500
companies and both Federal and State government.
• Developed custom IT solutions and strategies for franchise
food companies, Harvard Medical School and the U.S.
Marine Corps.
EXECUTIVE SUMMARY
The National Cemetery Administration’s (NCA) vision, mission,
motivation, innovation, people strategies, and value roles will be
evaluated for efficacy and success.
ENVIRONMENTAL SCANNINGSWOT ANALYSIS
Strengths
Highest rating in customer satisfaction
since 2001
National Training Center
Burial Operational Support System
Burial Grant Program
Weaknesses
Lengthy Burial Wait Times
Complicated Reimbursement
Process
Shortage of National Cemetery
Availability
Opportunities
Expand on advanced technologies
Maximize Grant Program Funding
Threats
Loss of customers to commercial cemeteries
Cuts in government budgets
SELECTED STRATEGIES
Generic Strategy: Focus Strategy
•Take advantage of strengths in customer satisfaction and cemetery management training
Grand Strategy: Strategic Alliance
•Creating partnerships with commercial cemeteries
STRATEGY IMPLEMENTATION & CONTINGENCY PLAN
Identify areas with the longest
Burial wait times
Create proposal for Grant Program expansion
• Grants are used to provide gravesites to Veterans in areas where VA cemeteries cannot satisfy their Burial needs
Assign teams by regions to
maximize use of grants
Gant charts will be used to track progress of each
teams
Streamline administrative process of burials and reimbursement
Identify technological needs and available resources
Implement customer focused process
Delete VA medical stay and time period required for reimbursement
Reimbursement generated on service or non service connected death
CONCLUSION
We will provide the National Cemetery Administration with a
clear strategic plan that focuses on improving benefits for
veterans and families.
We will illustrate the current issues faced by the firm, what needs
to be done about it and establish an effective solution timeline.
We will provide a risk assessment to illustrate how these
objectives will affect the company overall.
We will design an alternative strategy as a contingency plan
should the organization not be able to implement all proposals.
REFERENCES• Administration, National Cemetery;. (2014). Veterans Cemetery Grants Program. Retrieved from Veterans Cemetery Grants Program: http://www.cem.va.gov/grants/
• Boundless: Divisional structure. (2014). Retrieved from https://www.boundless.com/business/textbooks/boundless-business-textbook/organizational-structure-9/common-
structures-66/divisional-structure-312-3977/
• Department of Veteran Affairs. (2008). ProSight portfolios report. Retrieved from http://www.va.gov/EXHIBIT300/docs/Burial_Operations_Support_System_BOSS_2008.pdf
• Evans, J. (2010, April). Vision and Mission: What's the difference and why does it matter. Psychology Today.
Retrieved from http://www.psychologytoday.com/blog/smartwork/201004/vision-and-mission-whats-the-difference-and-why-does-it-matter
• Government Ethics, U. (April 2013). Principles of Ethical Conduct for Government Officers and Employees. Retrieved from http://www.tampa.va.gov/careers/documents/VA-
Employee-Handbook.pdf
• Jeanty, J. (2014). What is Strategic Contingency Planning. Chron: Small Business. Retrieved from http://smallbusiness.chron.com/strategic-contingency-planning-25052.html
• Kochanski, J., & Leblanc, P. (2013). Does your business need a people strategy? Workinfo.com. Retrieved from http://www.workinfo.com/free/downloads/287.htm
• LaGrone, S.J. (2013, March 1). Cuts mean Veterans wait longer Arlington burial. USNI News. Retrieved from http://news.usni.org/2013/03/01/cuts-mean-veterans-wait-longer-
for-arlington-burial
• National Cemetery Administration. (2014, Spring). US Department of Veterans Affairs. Retrieved from http://cem.va.gov
• Olsen, E. (5-4-2010). Internal & External Analysis. Retrieved from http://onstrategyhq.com/resources/internal-and-external-analysis/
• Pearce, J. A., & Robinson, R. B. (2013). Strategic Management: Planning for Domestic and Global Competition (13th ed.). New York, NY: McGraw Hill.
• Thedailybeast.com. (June, 2013). The In-depth Benefits owed to Veterans. Retrieved from http://thedailybeast.com/article2013
• U.S. Department of Veteran Affairs. (2014). Burial Benefits: Compensation. Retrieved from http://www.benefits.va.gov/compensation/claims-special-burial.asp
• U.S. department of Veterans Affairs. (2014). Retrieved from http://www.va.gov/about_va/mission.asp
• Veterans Administration. (2014). Benefits and Burial Programs and Departmental Administration, Congressional budget submissions. Retrieved from
http://www.va.gov/budget/docs/summary/Fy2015-VolumeIII-BenefitsBurialProgramsAndDeptmentalAdministration.pdf