successful change management for global it projects
TRANSCRIPT
Change Management
Lessons Learnt in a Global Engineering and Production
Company
Running feat. Change Management
LEGWORKPicture: https://pixabay.com
MAN Diesel & Turbo SEEngineering and production company large-bore diesel engines and turbo machinery for marine and stationary applications
• HQ: Augsburg, founded 1758• 120 Locations worldwide• Employees: 14.947 (2014)• Turn-over: 3.273 Mio € (2014)
Key Facts
• 2- and 4 stroke Diesel Engines• Manufactured by MAN and by
Licensees• Gas Turbines & Engines, Turbocharger
Products
Key Facts
Products
The ECM-ChallengeMore than 175 years of merger and acquisitions
-> complex global organisational structure-> different document management solutions /
systems Key Facts
ProductsInformation SilosSilos
Process-oriented Information Management
Process
Organization-orientated Information Mgt.
Process-orientated Information Mgt.
Key Facts
Products
Customer EngineShip/Plant
Quotation Order Notification
InvoiceShipment
Master Workspaces
Transactional Workspaces
Getting the base-line right
Key Facts
Products
> 80% User Satisfaction: HOW-TO
• Reliable: deliver what you say; sound solution• Honest: cannot fulfill every wish; we are not perfect;
we do our very best to support youReputation
Stakeholder
Awareness
• Building a map with relations and power dependencies• Management Support: Top & Middle (!) Management
• Goal of the project: a reason for every stakeholder• Positive motivation / reasons for doing the project• Threats: what if we don’t do the project?
Preparing your chess
Key Facts
Products
Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km
• Know your Allies• Nurture Change Agents• Use Political Agendas
• Start with the business that will benefit the most
Picture: https://pixabay.com
Getting in touch with the user
Products
Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km
• Listen to End-users, key-users, management
• What are facts, feelings and mythsAnalysis
Communication
• Project Name and Logo• Simple Story with humor – comic video• Information portal, blog, cups• Talk, talk, talk, talk• … market your project as you would
launch your products
How does it feel?
Key Facts
Products
Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km
• You are motivated• Full of power and ideas• You apply all the training,
theories, concepts,….
Picture: www.actionphoto.net
Implementing the solution
Key Facts
Products
Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km
• Implementation in phases (Go-Live / Improvements)
• Key User tests/feedback as early as possible• Deliver what you said you would• Quality Gates with the users
Scrum
Communication
• Feedback sessions• Status meetings with Stakeholders• Escalation meetings• Talk, talk, talk, talk
How does it feel?
Key Facts
Products
Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km
• You may hit the wall• “Why am I doing this?”• Where is the end?
• Place your support where you need it!
Picture: Bernhard Kaps
Ready for the perfect wave?
Key Facts
Products
Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km
• First roll-out crucial for success
• Is the business ready?• Is the IT ready?• Is the Management ready?
Picture: https://pixabay.com
Roll-Out & Hyper-Care
Key Facts
Products
Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km
• Training, training, training• Good and alerted support organization• Being visible @ the users office
Roll-Out
Hyper-Care • Feedback sessions• Status meetings with Stakeholders• Success Stories• Implementing feedback• Key User Meetings• Advanced Training
How does it feel?
Key Facts
Products
Change management Legwork: distance: 21 – 26(35) mi / 35 – 42(56) km
• It’s downhill until the end• You cross the finish-line –
you made it!• CELEBRATE !!!
• Will I do it again?
YESPicture: www.actionphoto.net
• Ines Kaps• [email protected]• passion2pract• https://ch.linkedin.com/in/passion2practice• www.passion2practice.com
