healthcaretrendsinstitute.org

S U R V E Y R E P O R T

What Employees Want You to Know

About Healthcare Benefits

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Background

healthcaretrendsinstitute.org

Consumers are increasingly responsible for their healthcare benefits, yet most still don’t understand all of the options available.

This survey was conducted to help employers understand employee frustrations, health plan familiarity, communication preferences, cost availability, financial and retirement preparedness and more. Insights from this survey will drive important engagement strategies and encourage new and innovative ways to give your employees what they want. The following report provides insights that can guide best approaches in delivering healthcare benefits.

Research was conducted among employed adults, both male and female, ages 18+ across all regions of the United States.

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EMPLOYEES ARE CONFUSED

Consumers rated their understanding

of their healthcare benefit options

at only

69%

While they also rated their employer’s

ability to educate them about their

healthcare benefits at only

61%

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CONFUSED EMPLOYEES = FRUSTRATED EMPLOYEES

Almost 30% of respondents are frustrated with their current plan 30%