GETSYKED

AT SYKES, WE ARE FAMILY.

The company started with three employees in 1977, and today boasts a family of 55,000 people around the globe. During the early years in Charlotte, North Carolina, Founder John Sykes realized that SYKES was much bigger than just a company and place of work – it was an actual family working together to make each day better than the one before.

Chuck Sykes, President and CEO, has continued to cultivate a culture of caring in everything that we do. After all, it’s what family is all about.

1977John Sykes boldly starts

his own engineering firm, SEI, in Charlotte,

North Carolina.

1978 – 1980John finishes SEI's first headquarters building.

He starts SEI's relationship with IBM by lending space to their engineers working to

build a large manufacturing plant in Charlotte.

1993John moves the headquarters

to Tampa, Florida. Rapid growth leads to acquisitions

and a global presence.

1980sIn providing illustrations for IBM user

manuals, John notices a 1-800 number. Customers call the number for support to

understand the manuals. This catapulted a new idea, business model and focus for SEI: Consumer Technical Support - Call Centers.

1996John takes the company

public. SYKES expands rapidly to ensure dependability in

following through on time and on budget, treating employees

like family, and making a di�erence in communities.

40 YEARS OF SERVICE

2004Chuck Sykes is

appointed President and CEO, leading the company around the purpose of helping people, one caring

interaction at a time.

2010SYKES acquires ICT group, a

highly regarded company with more than 20 years in the

customer contact management industry targeting global brands.

2017SYKES turns 40.

That's forty years of helping people, one caring interaction at a time. Here's to the

next 40 years!

2016SYKES acquires Clearlink,

combining Clearlink's digital marketing, demand generation,

and sales conversion model with SYKES' post-sales customer

care and support capabilities.

2015SYKES acquires Qelp, a company

whose self-service platform delivery model helps clients create more of an e�ortless customer experience

by serving customers in their channel of choice.

2012SYKES acquires Alpine Access,

creating di�erentiation in the categories of quality, speed to market,

scalability and flexibility, with the integration of home-based agents.

we help people, one caring

interaction at a time.

act as one

answer the challenge

ensure everyperson matters

make eachmoment count

serve withthought and heart

create a spirit of trust

be current

WHAT WE DO

We are a digital marketing, customer care and technical support provider to some of the world's most popular brands. You'll learn many things while working at SYKES, but at the core is this: We have a passion for service.

Service is in our DNA. We consider it a privilege to bring our best every day, serving each other, our clients around the globe and our communities.

WE HELPPEOPLE.IT'S THATSIMPLE.

WHY WE DO IT

WE ARE IN ITFOR THERELATIONSHIPS

Think about that feelingyou get every timeyou make someone’s day ...

... you get syked, right?

At SYKES, our ability to create and spread goodwill is global. Collectively, we o�er smart, thoughtful solutions and e�cient service with a caring spirit that puts people at ease while building trust and loyalty.

MAKE IT A GREAT DAY,

BECAUSE IT IS,AND YOU CAN!

– Chuck Sykes, President and CEO

ONE VOICE

Coming together is a start. Working together is a success.

All of us work toward common goals. Acting as one knows no borders. Our diverse languages, skills and ideas allow us to find new solutions and perfect existing ones. Unity gives us the power to make a greater di�erence than by working alone.

ACT AS ONE

WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME.

ANSWER THE CHALLENGE

WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME.

BE THE CHANGEYOU WANT TO SEEIN THE WORLD.

- Mahatma Gandhi, Indian civil rights leader

Challenges are opportunities to make a di�erence, make things better, learn and grow — so bring it on!

If we don’t have a skill we need, we add it. We are never done developing. We have been doing this for 40 years, and we won't stop as long as there are new problems to solve.

WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME.

ENSURE EVERYPERSON MATTERS

YOU. ME. HERE. NOW. WE HEAR YOU, AND WHAT YOU SAY MATTERS.We connect on a human level. We focus on the individual. We listen. We know personal connections pave the way for solutions.

By honoring the individual, we strengthen the team. Our attention to each other lifts us all up to be better, happier and more successful.

WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME.

MAKE EACHMOMENT COUNT

THE MAGIC MOMENTIS THAT IN WHICH A‘YES’ OR A ‘NO’ MAY CHANGE

THE WHOLE OF OUR EXISTENCE ...

– Paulo Coelho, Brazilian author

We are in control of our moments in time. We step up when needed with the right attitude.

Whether with our team members, brand partners or customers, our days are filled with moments we can treasure because every interaction counts.

SERVE WITHTHOUGHT AND HEART

WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME.

TO SERVE,YOU ONLY NEED A

HEART FULLOF GRACEAND A SOULGENERATED BY LOVE.

– Martin Luther King, American civil rights leader

We have big hearts. We put the needs of others first. We recognize the good work of

others. We respect other people’s time.

When people di�er, we are caring enough to listen and

appreciate di�erent viewpoints, and consider how our words or

actions might impact others.

WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME.

CREATE ASPIRIT OF TRUST

TRUST IS BUILTAND MAINTAINED

BY MANY SMALL ACTIONS OVER TIME.

– Lolly Daskal, founder of Lead from Within

I’LL CATCH YOU IF YOU FALL.We start with trust and build on that. Every new partnership, problem solved, and kind word or shared lesson between coworkers is a victory in trust. As our reputation grows as people who can find solutions, we create our future together. Trust fosters growth, personally and professionally.

BE CURRENT

WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME.

We work in a fast-paced and dynamic industry, not only in terms of technology as that's always changing and evolving, but also in changing markets, customer expectations, and business environments.

These circumstances create opportunity for us to learn and grow ... if we are ready to jump on it.

THE PAST IS HISTORY;THE FUTURE A MYSTERY; AND THE PRESENT, A GIFT.

– Chinese proverb

Gives BackFrom our desk to the community, our beliefs are reflected in everything that we do. Around the

globe, team members are actively giving back to their local communities.

YOU HAVE TO SHOW THATYOU CARE FOR PEOPLE.YOU DON’T JUST TALK ABOUT IT – YOU LIVE IT.

– John Sykes, SYKES Founder

#SYKESgivesback

WHO WEHIRE

UNIQUE INDIVIDUALS WITH A PASSION TO

HELP OTHERSSYKES employees:

Don't settle for the status quo

Are not afraid to ask

questions

See the big picture

Care and want to help

Are motivated

Respect themselves and others

Areunique WE ALL WIN WHEN PEOPLE

CAN BE THEMSELVES.

AT SYKES, WE

EVERY DAY IS ABOUT MAKING A DIFFERENCE IN OTHER PEOPLE'S LIVES, AND THAT INCLUDES THE IMPACTWE HAVE ON EMPLOYEES' LIVES. We are committed to providing everyone the best possible environment to truly Work.Learn.Grow. In addition, we want employees to have fun at work and in the community with their SYKES family.

It is up to each of us to believe in our potential, seize the opportunity, dive into our training, and know when to ask for help.

WORKPurposeful work with the world's top brands in an atmosphere of caring and mutual respect.

LEARNOn-the-job training and development, along with ongoing mentoring, coaching and self-study programs.

GROWCareer opportunities and skills that last a lifetime, as well as reward, recognition, and a belief in promoting from within.

WHAT WEGET OUT OF THISJOB CAREER.

We are going to do great things together.

We have daily opportunities to solve challenges, experience cool, new, leading-edge technology and software, and have the power to make every day better than before.

We gain the knowledge and skills to grow our careers _ regardless of where our lives lead us. And, most importantly, we get to grow our family by 55,000 people around the world.

Scotland

Norway

Netherlands

Germany

Hungary

SwedenFinland

Romania

Egypt

India

Philippines

China

Australia

Canada

United States

Mexico

El Salvador

Colombia

Brazil

Costa Rica

Denmark

Cyprus

WeareSYKES

20+COUNTRIES

65+ LOCATIONS

55,000 TEAM MEMBERS

30+ LANGUAGES

2,000GLOBAL BRANDS

finance healthcare technology retail

insurance travel communications energy

10,000

MARKETS WE SERVE