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CARAGA STATE UNIVERSITYCabadbaran Campus, Cabadbaran City

Department of Engineering and Information Technology

Course Syllabus in IM 130 (Quality Consciousness, Processes and Habits)

Part I: Vision, Mission, Goals and Objectives

Vision: A premier institution of higher learning in Caraga Region committed to global excellence in science and technology, and humanities towards sustainable development.

Mission:

Caraga State University is committed to the four-fold functions (quality instruction, research, extension, and production) of higher education by: providing quality and relevant education in science and technology, and humanities; developing competent individuals who are scientifically trained, technologically skilled, and morally upright; contributing in the creation of an eco-friendly and healthy environment; participating actively in transnational collaboration, industry linkages and global networks.

Goals: To provide a dynamic and quality education thru efficient delivery of instruction in all curricular programs. To expand relevant curricular programs, which are in line with the current requirements to complement the needs of industries. To enhance scholarly activities and research capability of faculty and students. To produce degree and ladderized program graduates who are technologically skillful and globally competitive. To develop linkages and partnerships with the local and national communities, linkages of Research and Extension & External Affairs and university alumni. To create a culture of environmental consciousness, strong sense of values and responsiveness. To adopt an attractive admission and retention policies to effect enrollment increase. To support in the promotion of production of goods and services.

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Objectives: To facilitate an ongoing faculty development and close monitoring system of faculty performance. To review & offer programs focusing on the needs of the region and global market. To expose the faculty and students to seminars and mentoring in research in Science, Technology and other disciplines to increase their skills. To equip the faculty with adequate knowledge, skills thru trainings, scholarships and seminars and acquire modern facilities to insure high percentage of LET and TESDA

competency passers. To establish linkages in Industries, LGU, Educational Institutions and other Establishments to support in the implementation of programs like Information Technology,

Tourism & Hotel and Restaurant Management and Engineering. To promote a clean, green and bloom premises and eco- friendly environment. To expand students scholarship opportunities by allocating appropriate funds and generate grants/ supports from linkages. To encourage livelihood activities for socio- economic development of the community.

Part II: Subject Details

COURSE NO. IM 130

COURSE TITLE Quality Consciousness, Processes and Habits

COURSE DESCRIPTION This course focuses on ISO 9000, 9001:2000 and CMMI with specific discussion of the two integrated disciplines-Quality Management and process improvement. It provides the students with a theoretical foundation of ISO 9001:2000 and CMMI and discusses practical applications and ramifications of development standards. Computing technology concepts and approaches to computer use in business. It also presents a through discussion on Quality Management and Quality Systems implementation in Software Development.

NO. OF UNITS 3 Units PRE-REQUISITE OneGENERAL OBJECTIVES At the end of the course, the students will be able to:

Explain the principles and concepts of ISO 9000 including the fundaments of ISO 9001:2008 Discuss the management aspects of the ISO 9001:2008 implementation, the functions of maintaining and managing

the quality management system and how it relates to existing regulatory and statutory requirements of the University including the associated accreditation requirements of the University between ISO 9001 requirements.

Anticipate the problems that might arise in the maintenance and implementation of an established ISO 9001 management system.

Gain confidence and competence in the use of specific templates and procedures to address common problems related in the implementation of a Quality Management System.

Topic Time Instructional

3

Frame(Hours)

Specific Objectives Mode of Instructions Materials and

Resources

EvaluativeMeasures

Values

I. ORIENTATION Mission and Vision of the

Institute Department Goals and

Objectives Course Syllabus Class Policies

2 hrs 1. Memorize The Institute Mission and Vision

2. Relate to personal goals and objectives

Lecture/Discussion using Slide Presentation

Demonstration lecture Problem Solving Technique

Billboards of Vision and Mission of the Institute

Copy of Department goals and objectives

Students handbook

Oral Recitation in the classroom

Personal drive and hard work

Determination

II. Basic Concepts Principles or prescription Quality The interested parties The Characteristics of

Quality Achieving sustaining and

Improving quality

Prelim

6 Hrs.

1.Explain the basic concepts of Quality

2.Differentiate the Characteristics of Quality

3.Explain the principles or prescription of Quality

Lecture/Discussion using Slide Presentation

Demonstration lecture

LCD Projector and screen

Board Marker and white board

Computer Unit

Oral Recita-tion in the classroom

Quiz

Patience in performing operations gives accurate results

III. Role, Origins and Applications of ISO

The role of ISO 9000 Origin of ISO 9000 Changes to ISO 9000 Exclusions An alternative structure Certification of ISO 9001:2000

15 hrs1. Determine the History of the ISO 9000.2. Explain the alternative structure3. Explain the role of ISO 9000 and its origin

Lecture/Discussion using Slide Presentation

Demonstration lecture

LCD Projector and screen

Board Marker and white board

Computer

Oral Recita-tion in the classroom

Quiz Board

Work

Critical thinking is a tool for careful evaluation.

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IV. Quality Management System

Establishing a quality management system Identifying processes Sequence and

interaction of processes Criteria and methods for

effective operation and control.

6 hrs.

1. Applying the quality management

Systems.2. Determine the processes of QMS

3. Differentiate the sequence and interaction of processes.

Lecture/Discussion using Slide Presentation

Actual Demonstration in the computer

LCD Projector and screen

Board Marker and white board

Computer Unit

Board work

Quiz

Computer Hands-on

Determination & hard work to finish the desired project.

Patience in working with codes in order to get a correct output

V. Management Responsibility

Management Commitment

Customer Focus Quality Policy Quality Objectives Quality management

system planning Responsibility and

authority

Midterm

30 hrs.

1. Explain the management Responsibility2. Perform quality policy and objectives.3. Explain the Quality

Management System Planning and its responsibility and authority.

Lecture/Discussion using Slide Presentation

Demonstration lecture

LCD Projector and screen

Board Marker and white board

Computer

Oral Recita-tion in the classroom

Quiz Board

Work

Mental alertness and patience in working the file system

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VI. Resource Management

Determining resources Providing resources Competence of personnel Trainings, awareness and

competence Infrastructure Work Environment

9 hrs.

1. Perform resource management by determining resources and providing resources.

2. Explain the training, awareness and competence

3. Apply the training, awareness and competence in the work environment.

Lecture/Discussion using Slide Presentation

Demonstration lecture

LCD Projector and screen

Board Marker and white board

Computer Text Books Eraser

Oral Recita-tion in the classroom

Quiz Board

Work

Personal drive and hard work

Determination

Develop confidence

VII. Product Realization and Improvement

Planning Product realization processes

Customer-related processes

Design and development Purchasing Production and service

provision Control of measuring and

monitoring devices

9 hrs.

1. Cite the planning of product realization processes.

2. Explain the customer-related processes, design and development of the product realization.

3. Examine the control of measuring and monitoring devices.

Lecture/Discussion using Slide Presentation

Demonstration lecture

LCD Projector and screen

Board Marker and white board

Computer Text Books Eraser

Oral Recita-tion in the classroom

Quiz Board

Work

Personal drive and hard work

Determination

Develop confidence

VII. Measurement, Analysis and Improvement

Monitoring, measurement, analysis and improvement processes

Customer satisfactions Internal audit Monitoring and

measurement of processes

Monitoring and

9 hrs.

1. Perform monitoring, measurement, analysis and improvement of the processes.

2. Cite the customer satisfactions and improvement.

3. Determine the Analysis of the data.

Lecture/Discussion using Slide Presentation

Demonstration lecture

LCD Projector and screen

Board Marker and white board

Computer Text Books Eraser

Oral Recita-tion in the classroom

Quiz Board

Work

Personal drive and hard work

Determination

Develop confide

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measurement of product Control of non-conforming

product Analysis of data Improvement

nce

IX. Research

Case Study Educational Field Trip

(Field Trip Output)

1. Highlight of the school year for most student.

2. Learn more about the world business Quality Management System.

3. Interact and have a chance to experience hands-on learning while also being introduced to new environments.

Discussion for company visit

Instructions for rules and regulations

Demonstration lecture

Tour Bus, Van, Taxi

Passenger Sea ship

Tickets Industries

and IT Companies

Hotel for accommodation

Narrative report

Field Trip output

Field Trip Evaluation

Reporting

Oral defense for case study

Personal drive and hard work

Determination

Develop confidence

Equipment and Materials used

LCD Projector and screen, Whiteboard, Board Marker, Ball pen and Computer Units References

ISO 9000 Quality Systems Handbooks 2001 (4th Edition) : David Hoyle Department of Trade and Industry, (1982). White Paper on Quality, Standards and Competitiveness, HMSO International Organization of Standardization, (2000). The ISO Survey of ISO 9000 and ISO 14000 Certificates Ninth Cycle 1999, ISO Seddon, John (2000). The case against ISO 9000, Oak Tree Press.

III. Additional Resources 1. Internet Access (Search Engine for Quality Management System)2. Quality Management System Books3. ISO 9000, 9001:2000 and other ISO standards

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VI .Criteria for Grading

Major Examinations ACADEMIC SUBJECTSPrelim Exam ………………………………………………. 20%Midterm Exam …………………………………………….. 20%Final Exam / Oral Defense……………………………… 20%Attendance …………………………………………………… 10%Reporting/ Project/Quizzes/Recitation ………….. 30% TOTAL …………………………………………………… 100%

Prepared by:

RONALD A. MONZON Instructor

Checked by: Checked by: Approved by:

MARILYN B. CASTILLO, Ed. D. ARACELI R. MANDIN, Ed. D. LOLITA P. MARAGANAS, Ed. D.DEIT, Chairman Head, Academic Instructions Campus Director

The final grade corresponding to the student’s general average is given in the table below:

GENERAL AVERAGE FINAL GRADE97 - 100 1.094 - 96 1.2591 - 93 1.5088 - 90 1.7585 - 87 2.082 - 84 2.2579 - 81 2.5076 - 78 2.75 75 3.00Conditional 4.00Incomplete INCFailed 5.00Dropped DRPIn Progress In Progress