table of contents for categorical listings · 2015-01-25 · table of contents for categorical...

CATEGORY PAGE

TABLE OF CONTENTS FOR CATEGORICAL LISTINGS

ACCOUNTABILITY 1ADVERSITY 1AIDS 1ALLIANCE BUILDING 1AMERICANS WITH DISABILITIES ACT 1ANIMATION 1ASSERTIVENESS 1ATTITUDE 1BACK CARE 1BANKING 1BEHAVIOR MODIFICATION 1BENCHMARKING 1BLUE COLLAR /MANUFACTURING 1BODY LANGUAGE 1BUSINESS “GURUS" 1CAREER DEVELOPMENT 2CASE STUDIES 2CHANGE 2CHARACTER 2COACHING 2COFFEE BREAKS 2COLLECTION 3COMMITMENT 3COMMUNICATION 3COMPETITION 3COMPUTER 3CONFLICT 3CONTINUOUS IMPROVEMENT 3-4CORRECTIONAL FACILITIES 4COURTESY 4CREATIV ITY/INNOVATION 4CRITICISM 4CULTURAL ISSUES 4CUSTOMER SATISFACTION 4CUSTOMER SERVICE (external) 4-5CUSTOMER SERVICE (internal) 5DECISION MAKING 5DELEGATION 5DISASTER PREPAREDNESS 5DISCIPLINE 5-6DISCRIMINATION 6DIVERSITY 6DRUG/ALCOHOL ABUSE 6E-MAIL 6EEO 6EMOTIONAL INTELLIGENCE 6EMPLOYEE ASSISTANCE 7EMPLOYEE RELATIONS 7EMPLOYEE RETENTION 7EMPOWERMENT 7

ERGONOMICS 7ETHICS 7ETIQUETTE 7EXHIBIT SKILLS 7FACILITATE 7FEEDBACK 7FIELD CUSTOMER SERVICE 7FINANCE 7FIRST AID 7GENDER DIFFERENCES 7GENERATION ISSUES 7GOAL SETTING 7-8GOVERNMENT REGULATIONS 8HEALTH/HOSPITAL CARE 8HOSPITALITY 8HOTEL (Customer Service) 8HUMOR 8INFLUENCE 8INTERNAL SECURITY 8INTERNATIONAL 8INTERPERSONAL RELATIONS 8INTERVIEWING SKILLS 8-9INTRAPRENEURSHIP 9JAPANESE MANAGEMENT 9LEADERSHIP 9-10LEGAL ISSUES 10LISTENING 10MANAGEMENT 10-11MARKETING 11MBO 11MEETING OPENERS/COFFEE BREAK 11-12MEETING SKILLS 12MEMORY 12MENTORING 12MOTIVATION 12MOTIVATION (self) 13NEGOTIATING 13NETWORKING 13NEW EMPLOYEES 13NON-NARRATION 13ONE-ON-ONE TRAINING 13ORIENTATION 13OUTPLACEMENT 13PEER TO PEER 13PERCEPTION 13PERFORMANCE APPRAISAL 13-14PERFORMANCE MANAGEMENT 14PERSONAL GROWTH 14PERSONAL SITUATIONS 14PLANNING 14

PRESENTATION SKILLS 14PROBLEM EMPLOYEE 14PROBLEM SOLVING 14-15PRODUCTIVITY 15PROJECT MANAGEMENT 15PROJECT PLANNING 15QUALITY 15READING 15RECRUITING 15REENGINEERING 15RELATIONSHIP 15RESPECT/HARASSSMENT 15RESPONSIBILITY 15-16RETAL IATION 16RETAIL 16RISK TAKING 16SAFETY 16SALES MANAGEMENT 16SALES TIME MANAGEMENT 16SECRETARIAL/ADMINISTRATIVE 16SECURITY 16SELF DEVELOPMENT 16SELF DIRECTED WORKTEAMS 16SELF MANAGEMENT 16SELLING SKILLS 16-17SERVICE REPS 17SEXUAL HARASSMENT 17-18SITUATIONAL LEADERSHIP 18STRATEGIC PLANNING 18STRESS 18SUPERVISORY SKILLS 18TEAMWORK 18-19TELEMARKETING 19TELEPHONE CUSTOMER SERVICE 19TELEPHONE SKILLS 19TE RMINATION 19THEFT 19TIME MANAGEMENT 19TRAIN THE TRAINER 19TQM 19UNION 19-20VALUES 20VALUE PROGRAMING 20VISION 20VOICEMAIL 20WOMEN IN BUSINESS 20WORKPLACE VIOLENCE 20WORK REDESIGN 20WRITING 20

CATEGORY PAGE CATEGORY PAGE

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ABSENTEEISMAbsence Minded: Managing Absenteeism

ACCOUNTABILITYAccountability That WorksAccountability Toolkit: Government VersionAct With Integrity5 Waves Of Trust, TheGet On The Right BusIs Good Enough?Players Win The Game, TheProfessional Conduct 101: Vital Skills For New

EmployeesStart Right…Stay RightThat’s Not My ProblemTruth About Business Casual, The (Truth Series)Valuing Our Workplace Series

Doing Our PartA Look Inside Ourselves

What Would You Do?Who Are They Anyway

AIDSAids & AttitudesFacts Vs Fears Aids In The Workplace:

ADVERSITYAdversity QuotientAdversity Quotient At Work

ALCOHOL ABUSE (see Drug/Alcohol Abuse)

ALLIANCE BUILDING

AMERICANS WITH DISABILITIES ACTADA Maze: What You Can DoADA RevisitedADA, The, Series:

Understanding The LawCommon Sense Compliance

ADA: ToughNew Partnership, The: ManufacturingFor Excellence Questions & Straight Answers (legal

Briefs Series)All You Have To Do Is AskGiven The OpportunityHR Case Files: ADAMaking The ADA Work For YouNow Serving Every CustomerServing Customers With Disabilities10 Commandments OF Communicating With

People With Disabiliities, TheUnderstanding The New A.D.A.

ANIMATION (see Meeting Openers)

ASSERTIVENESSAssert Yourself: Learning To Be AssertiveAssertive Professional, TheBeing AssertiveBeing Empowered: Making A DifferenceBeing Positive In The Workplace: Good Attitudes

Are ContagiousCharismaFrom No To YesPractice!, Practice!Straight Talking: The Art Of AssertivenessWhen I Say No, I Feel Guilty

ATTITUDEA+ In The Workplace: Developing Positive

BehaviorAccentuate The Positive

Attitude (Smart Start Meeting Openers)Attitude: A Little Thing That Makes A Big Differ-

enceAttitude Virus, The: Curing Negativity In The

WorkplaceBad Apples: How To Deal With Difficult AttitudesBear Essentials Of Business, TheBoomerangCreating A Positive Workplace: Good Attitudes are

ContagiousDo It Right The First Time: Paying Attention To

DetailsDrop By DropEverybody Loves A WinnerFish!Fish! CultureFish! Sticks40 Hours: Invest In YourselfFun is GoodGood CompanyIt’s Business, Not Personal: Taming Emotions In

The WorkplaceJukebox Journey With Soul (Jukebox Series)JuiceLife Is GoodPower Of Attitude, TheSam Glenn, The, Series

A Kick In AttitudeWhen Change Happens Adjust Your SaleWho Put A Lizard In My Lasagna

Second Chance, ASeeing Red CarsSpirit Of The DolphinStart Right…Stay RightStrategies For Success Series

1. Key Ways For Gaining That Competitive Edge In The 21st Century2. How To Overcome Mingle-Phobia3. Gaining That Edge During Business Meals

When You’re Smilin’Will to WinWorksmarts: How To Get Along, Get Noticed, & Get

AheadYes lives In The Land Of NoYou Are The Organization: Every Employee’s Public

Relaltions Role

BACK CAREBack Care & Safety

BANKINGCrime Check:Security Procedures For Bank Em-

ployeesCustomer Service: It Pays To Please

BEHAVIOR MODIFICATIONI’m Glad You NoticedNew Partnership, The: Manufacturing For ExcellenceStart Right…Stay Right

BENCHMARKINGWhat Is Benchmarking?

BLUE COLLARAchieving Supervisory ExcellenceAttitude Virus: Curing Negativity In The WorkplaceBad Apples: How To Deal With Difficult AttitudesCoaching: Lost Art Of LeadershipCredibility Series:

Parts 1 & 2Diversity: Food For ThoughtDocumenting Discipline

Employee Awareness: Sexual HarassmentEveryone A Problem SolverFrom Delegation To Empowerment: Getting Things

Done Through PeopleGung Ho! DramaticIt’s About Respect: Recognizing Harassment In A

Diverse PlaceLeading With PersuasionManaging UpMore Than A Gut Feeling (Manufacturing)Not Just Another MeetingQuality Supervision For IndustrySexual Harassment: Is It Or Isn’t ItSexual Harassment: You Make The CallSid Story, TheSmart Workplace Series

1. High Performance Workplace2. Creating A Smart Workplace

Taking The Step Up To SupervisorTraining Ground: Supervisory SkillsWhen The Coach Is YouWin Teams: How ! company made Empowerment

Work

BODY LANGUAGECommunication: The Nonverbal AgendaHidden Advantage (Neuro-linguistics)

BUSINESS “GURUS”Warren BennisBen BissellLance ArmstrongJoel BarkerKen BlanchardNuala BeckFern BrattenTony BuzanJohn CleeseStephen CoveyPete DimperioRoger DowJane ElliottJohn DieballJohn Parker StewartRobert (Bob) FarrellPeter GlenMarshall GoldsmithDr. John GrayPat HeimLou HoltzDewitt JonesHerb KelleherJohn Kottermike KrzyewskiVince LombardiLoretta LarocheMorris MasseyTom MellonC. W. MetcalfLorraine MonroeScott PeckTom PetersPaul StolzDeborah TannenBrian TracyBob WatermanJack WelshMargaret WheatleyRichard C. WhitleyBen ZanderJack Zenger


CAREER DEVELOPMENTClerical Skills For New EmployeesDo It Right The First Time: Paying Attention To

DetailsEmma’s ChoiceGettig Ahead By Getting Along: People Skills For

The WorkplaceIf You Really Want To Get AheadPromotabilityStart Right…Stay RightSurvival In The Workplace 2000

CASE STUDIESBig Mac: Inside The McDonald’s EmpireBrilliant, Simply Brilliant Series

Over & Outta HerePlastic GoldPlay It Again VinThere’s Something About JudyThinking Inside The Box

Excellence Files, TheFish! CultureFish! SticksFish! Tales: Building TrustFish! Tales: Jump StartFish! Tales: Peak Exp;erienceFish! Tales: SprintFish! Tales: Vital SignsIgniting Exceptional PerformanceImplode!I’ll Be BackIt’s So SimpleLife Is Good...And Work Can Be TooListen To Your CustomersLiving The Brand: The Patagonia StoryNegotiating Corporate ChangeNot So Obvious Art Of Dynamic CollaborationSincere Trust & Belief In People (gov’t ver too)Succeeding In A Changing WorldWin TeamsWomen’s Millenium

CHANGEAll Change: The Management Of Change Series:

1. Change For The Better2. The Shape Of Things To Come

Bob Knowlton Story, TheBrilliant, Simply Brilliant Series


C And The BoxChange (Life’s Lessons Series)Change (Priorities For Life Series)Change & Innovation Through BrainstormingChange In The Workplace

Part 1. Coping With ChangePart 2. Implementing Change

Change: Making It Work For YouChange Without Anxiety (Teamwork Essentials)ChangesCorporate Culture & Performance/John KotterCourage To Change (NFL Pro Shorts Series)Days Of ChangeEgg, TheEllie Mae: Re-imagine Technology & The Customer

(Tom Peters: Re-imagine!)Facing The Challenge Of ChangeFinding The Up In UpheavalForget For Success

From No To YesFuture, The/Ken BlanchardGuiding Employees Through ChangeIdeas Into ActionInnovate Or Die/Tom PetersInto The MillenniumJourney, The: Reflections On ChangeJumpLeadership & The New ScienceLiving In The Stretch Zone/Marc BassinLiving The Brand: The Patagona StoryManaging Change & TransitionManaging Change: The Human DimensionsManaging People Through ChangeManaging The JourneyMotivating Employees During Organizational

ChangeNew Business Of ParadigmsNew Pioneers, TheNew Workplace Series:

1. Making The Change2. Leading The Change

OXO Good Grips:Think Differently (Tom Peters: Re-imagine!)

Paradigm Mastery Series/Joel Barker:Change & LeadershipParadigm EffectParadigm CurveParadigm PartnersParadigm Hunting

Paradigm PioneersParadigm PrinciplesReady, Set, Change!Reengineering The FutureRiding The Wave: Strategies For ChangeSacred Cows Make The Best BurgersSam Glenn, The, Series


Shifting GearsSucceeding In A Changing WorldSurvival Skills For The FutureTactics Of Innovation/Joel BarkerTaking Charge Of ChangeTearing Down The Walls/Stephen CoveyTheir’s Is Not To Reason Why: The Story of Lt.

Wm. Sowden SimsThis Thing Called ChangeThriving In A Techno WorldTNT: Dealing With Change (Tom Peters: Re-

imagine!)Virtual Office, The: Wherever Work Needs To BeWhen The Going Gets ToughWindows Of ChangeWinds Of ChangeWorkout For The Mind/Jennifer James

CHARACTERCharacter is DestinyDo It Right The First Time: Paying Attention To

DetailsEthics In Action: 6 Pillars Of Character5 Waves Of Trust, TheStart Right…Stay RightValuing Our Workplace Series


CLERICAL SKILLSClerical Skills For New Employees

COACHINGArt Of Coaching In BusinessArt Of Coaching In Business Meeting Openers

1. Combines 7 personalities2. Herb Kelleher3. Jack Nicklaus4. Keith Lockhart5. Lenny Wilkins

Becoming A Coach: Bringing Out The Best InEmployees

Can You Spare A MomentCoach, TheCoaching Challenges Series

1. Can We Talk2. So You Agree With Me3. What’s Really Going On4. Why Are We Stuck?

Coaching (Smart Start Meeting Openers)Coaching & Motivation Management: How It

WorksCourage To CoachCurse Of The Vanishing EmployeeDimensions Of CoachingFeed Forward: Coaching For Your FutureGift Of Learning, TheHelping Hand: Coaching Skills For ManagersI’m Glad You NoticedInside InformationJuggling Your Work PerformanceLeader As Coach, The (Millenium-Leadership

Series)Leader As Mentor, The (Millenium-Leadership

Series)Leadership: An Art Of PossibilityLeading By Example (Covey Leadership Series)MentoringMentoring That Makes A DifferenceMentoring: The Success ConnectionMillenium: Coaching & Performance Training Scenes

1. Always Late2. I Like Things Just As They Are3. Great Stuff4. Attitude.5. Maximizing Potential6. Do You Smell Something7. Lest I Offend You8. 3600 Feedback

Pass It On: Coaching Skills For ManagersPerformance Excellence Video Series

Part 1. Coaching To Clarify ExpectationsPart 2. Coaching To Build SkillsPart 3. Coaching To Enhance ConfidencePart 4. Coaching To Encourage FlexibilityPart 5. Coaching To Resolve ConflictPart 6. Coaching To Develop Motivation

Players Win The Game, ThePower Of Positive Discipline, ThePractical Coach, TheSmart QuestionsSucceed By CoachingWe Need To Talk: Coaching The Problem EmployeeWhale Done Program

Whale Done!Whale Done! In Action

When The Coach Is YouWinning With Women: Changing The Way We

LeadYou’ll Soon Get The Hang Of It

COFFEE BREAKS (see Meeting Openers)

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COLLECTIONIt’s In The Mail

COMMITMENTStart Right…Stay RightWho Cares

COMMUNICATIONAbilene Paradox (also group)As Others See UsBecoming A Leader: Communication Techniques

That Motivate, Guide & Insipire Employees…Bob Knowlton Story, TheBoomerangBrain Game, TheBreakthrough ListeningBusiness Communication Series:

1. Listening 2. Writing 3. Speaking 4. ReadingCan You Guys Hear Me (NFL Pro Shorts Series)Case Of The Vanishing CustomerClarity Imperative, TheClosing The Gap: Gender CommunicationCommunicating Effectively With Customers Series

1. Effective Communication Starts with You.2. Communication Is Selling.3. The Art Of Questioning.4. Processing Word Power.5. Effective Telephone Communication.6. Communicating with Irate Customers.

Communicating For Results: How To Be Clear,Concise & Credible

Communicating Non-DefensivelyCommunicating To Reduce StressCommunicating With CustomersCommunicating With People On The JobCommunication BreakdownCommunication Cornerstones: Building TrustCommunication Essentials Video Series

Part 1. Exercising Personal PowerPart 2. Overcoming Negative BehaviorPart 3. Listening & UnderstandingPart 4. Conveying Information

Communication Nightmares: Solutions To YourTop Communication Problems

Communication Skills For The WorkplaceCommunication Skills That Build Winning

RelationshipsCommunication Skills…What Everyone Needs To

KnowCommunication: The Nonverbal AgendaCommunication ToolKitConstructive Communication: How To Give It &

How To Take ItCoping with Difficult People: Parts 1 & 2Curse Of The Vanishing Employee, TheDialogue-Now You're Talking! Series

1. Communicating In A Diverse World2. Dialogue For Cultural Understanding3. Dialogue Between Genders4. Dialogue Among Generations

Difficult People: How To Deal With ThemDiscoverIing The Future: The New Business Of

ParadigmsDon’t Shoot The Messenger; Common Workplace

Courtesies To Reduce Tension & Lower StressDrop By DropElephant, The: A Simple Fable About Communica- tion, Perception, & An ElephantEmpathic Listening

1. Nobody’s Listening2. Diagnose Before You Prescribed

3. I Know Just What You Mean4. Tonesetter

Exceeding ExpectationsFour Styles, TheFrom No To YesGet To The Point, Keep To The PointGroup ThinkHow To Ask Positive QuestionsHow To Communicate Clearly & Effectively With

EmployeesHow To Develop Effective Communication SkillsHow To Handle Difficult People

1. Differences In People, The2. Dealing With Dfficult People3. Stategies For Increased Self-Esteem

How To Say ItHow To Write & Deliver Great SpeechesI Know Just What You Mean (Covey Leader Series)Implode! Building Trust, Teams & Communication…Invisible Rules RevisedLet’s Talk! Performance FeedbackListen & WinListen & Win: How To Keep Customers Coming

BackListening: The Key To ProductivityListening: Under PressureLittle Things Mean a LotMake The Connection: How To Be Effective &

Productive On The PhoneManager Of The Year: A Film About Effective

ListeningMars & Venus In The Workplace/Dr. John GrayNew Business Of Paradigms, The

Classic Edition & 21st Century EditionNobody’s ListeningOffice Politics: Not Necessarily The TruthPower Dead-Even Rule, ThePower Of Future ConversationsPower Of ListeningPower Of Words Meeting OpenerPowerful Ways To Persuade PeopleRelationship Strategies Series:

Part 1. Understand & IdentifyPart 2. Adapt

Sacrifice Is Just Not A BuntSmart QuestionsSolving Even More People Problems On The JobSolving People Problems On The JobSolving Your Communication CrisisSpeak Like A Pro…& Get A Standing Ovation Every

TimeSpeaking Effectively To 1 Or 1000Speaking Effectively To 1 Person Or A Roomful:

Proven Techniques That’ll Make You A MasterSpeaking With Confidence, Clarity & CharismaStraight Talking The Art Of AssertivenessStrategies For Success Series


Talk Isn’t CheapTalking To A Wall 10 Deadly Sins Of CommunicationThis Is Going To Hurt Me More Than It Hurts YouToxic Talk: What Would You SayVerbal Communication: The Power Of WordsWalk Awhile In My ShoesWhat A Manager Should SayWhat Do You Say?Who’s On First

Wild Goose ChaseYou’re Not Communicating

COMPETITIONChase, TheWho’s The Enemy

COMPUTERSErgonomics: Preventing Cumulative Trauma.....Ellie Mae: Re-imagine Technology & The Customer

(Tom Peters: Re-imagine!)It’s Time To Stop

CONFLICTArt Of Resolving Conflicts In The WorkplaceAs Others See UsBetween You & Me: Solving ConflictConflict Communication SkillsConflict Management: The My Turn, Your Turn

Resolution (self study)Conflict ResolutionConflict Resolution: A Win/Win ApproachConflict Resolution Strategies: 5 Ways To

Manage ConflictConflict Resolution Training Scenes (Respectful

Workplace Series)Conflict: Rules Of Engagement/Pat HeimDealing With ConflictConflict Management (JITI) Series)Don’t Shoot The Messenger; Common Workplace

Courtesies To Reduce Tension & Lower StressEverybody Wins: How to Turn Conflict Into Collab-

orationFacing AngerFrom No To YesForget For SuccessGive Me SpaceHow To Resolve Conflict At WorkManagers As MediatorsManaging ConflictManaging Conflict At Work: The Art Of Communi-

cationManaging Conflict In The WorkplacePeer PressureResolving Conflicts: Strategies For A Winning

TeamResolving Difficult SituationsResolving Team Conflicts (Performance Excellence)Solving ConflictSolving People Problems On The JobSolving Even More People Problems On The Job12 Angry Men: Teams That Don’t QuitUnlocking Conflict (Lifeline Series)What To Do When Conflict Happens

CONTINUOUS IMPROVEMENTBasic Six Sigma Skills5S GarageConnor: ISO 9001: 2000 Road MovieDashboard, TheErrand Run, TheGetting It RightGorilla In The Midst: Auditing To Add ValueHow To Be Creative On The JobIntroducing The Tools For Continuous

ImprovementISO 9000 & Why Do I Care?ISO 9000 Series

ISO 9000: Quality AssuranceISO 9000: 6 Steps To Global Quality

ISO 9000: 2000 In FocusISO 14000: The ISO 14000 Challenge

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On The Brink Of PerfectionPower Of Process Auditing, The: The Reality VideoReengineering The FutureToast Kaizen: An Introduction To Lean Principles

CORRECTIONAL FACILITIESWhen Colors Bleed

COURTESYCourtesy Or Consequences

CREATIVITY/IINOVATIONBlue Movie, The: Generating Great IdeasBrain GameBrain PowerBrain Power 2BrainsBreak It…Thinking!Brilliant, Simply Brilliant Series


C And The BoxEveryday CreativityEverything Is DesignFather & SonFocus Your VisionFree Radicals Of InnovationGetting The Light Bulb To ClickGreat Minds On Creativity, Innovation & Imagina

tion (Great Minds Series)How Do You Fit A Giraffe Into A Refrigerator?How To See Opportunity In A Changing Work

placeIdeas Into ActionInnovate! How To stand Out In A CrowdInnovate Or Die/Tom PetersInnovation At The VergeJamming: Art & Discipline Of Managing Creativity”Memorial Hospital & HealthWorks Kids (Tom

Peters: Re-imagine!)Mindworks: Creative Thinking Methods Series

A Grand Re-opening; Break Up; Idea BoxForced Connections; SCREAM; Zero In

My IdeaOXO Good Grips:Think Differently (Tom Peters: Re-

imagine!)Sam Glenn, The, Series


Sticky Wisdom: How To Start A Creative Revolu-lution At Work

Tactics Of Innovation/Joel BarkerTeam CreativityUncover Your CreativityWhy Didn’t I Think Of ThatWhy Man CreatesWorking Without A ScriptYes, ButZea

CRITICISMArts Of Criticism—Giving & TakingConstructive Communications How To Give It &

How To Take ItForget For SuccessHow To Give & Receive CriticismPerformance Matters: Need For Constructive

Criticism

So Who’s Perfect? How To Give & Receive Criticism

CULTURAL ISSUESBridging Cultural Barriers: Managing Ethnic Diver-

sity In The WorkplaceCorporate Culture & Performance/John KotterDialogue-Now You're Talking! Series


Diversity In The WorkplaceDoing Business In ArgentinaDoing Business In BrazilDoing Business In ChileDoing Business In IndonesiaDoing Business In MalaysiaDoing Business In MexicoDoing Business In SingaporeGlobal One: Cross-Cultural UnderstandingGlobal One: Intercultural CommunicationGlobal One: International NegotiatingGlobal Scenario: Building The Multicultural TeamGlobal Scenario: Building The Virtual TeamGlobal Scenario: Cross-Cultural CommunicationGlobal Scenario: Cultural AwarenessGoing International Series:

Beyond Culture ShockBridging The Culture GapGoing International—SafelyLiving In The USAManaging The Overseas Assignment SafelyWelcome Home, StrangerWorking In The USA

How To Deal With Cultural Diversity In The Work-place

Human Energy At Work Series:1. Bottom Line, The2. Relating Across Differences3. Breaking Thru Conflict4. Teams In Action5. Global Contrasts6. Sexual Dynamics

Japan Project Series:Made In AmericaMade In Japan

Just Be F.A.I.R. SeriesJust Be F.A.I.R.F.A.I.R. In Action

Mauritius: Celebrating Differences (Covey Leader-ship Series)

M.E.E.T. On Common GroundM.E.E.T. Zero ToleranceMulticultural Customer, ThePower Dead-Even Rule, TheTelling It Like It Is: Reflections On Cultural DiversityWe Need To M.E.E.T.

CUSTOMER SATISFACTIONBoomerangCourtesy Or ConsequencesCustomer SatisfactionCustomer Service ZoneCustomer ServiceFish!Fish! CultureFish! SticksFish! Tales: Jump StartFish! Tales: Peak ExperienceFish! Tales: SprintGolf & The Art Of Customer Service

Basic Concepts Version

Generic/Business VersionHealthcare Version

It’s Show Time!t’s Your Call: Connecting With Customers Over

The PhoneLife Is Good...And Work Can Be TooLove Your Customers & Love Your Difficult

CustomersMeasuring Customer SatisfactionYou’ve Gotta Be Kidding Me!WAYMISH: (Why Are you making It So Hard....For

Me To Give

CUSTOMER SERVICE (external)Adventures In Customer CourtesyAdventures In Sales, Service & Self EsteemAdventures In ServiceAn Invisible Man Meets The Mummy (Government

& Business Versions)Attitude Virus, The: Curing Negativity In The

WorkplaceBasics Of Profitable Customer Service, TheBear Essentials Of Business, TheBest In The FieldBoomerangBusiness Chronicle Series:

1. L.L. Bean: A Commitment To Customer Service2. Corporate Missions: The People Behind The Products3. The Marketing & Manufacturing Edge

Case Of The Broken ShoeCase Of The Vanishing CustomerCasino: A Customer Service StoryCliff’s Customer Service AdventureComedy Central Presents: The Essentials Of Great

ServiceCommendable Customer ServiceCommunicating Effectively With Customers Series

1. Effective Communication Starts with You.2. Communication Is Selling.3. The Art Of Questioning.4. Processing Word Power.5. Effective Telephone Communication.6. Communicating with Irate Customers.

Communicating With CustomersContainer Store, The: Re-imagine Customer

Service & Talent (Tom Peters: Re-imagine!)Coping With Difficult People:

Part 1. Know-It-All Experts, Stallers, & SnipersPart 2. Tanks, Super Agreeables & Complainers

Cost Of IntoleranceCourtesy Or ConsequencesCreating A People-Centered OrganizationCustomer Is Always DwightCustomer Service (Life’s Lessons Series)Customer Service At Work (At Work Series)Customer Service Central: The Essentials Of Great

ServiceCustomer Service Connection, TheCustomer Service Excellence: It’s In The DetailsCustomer Service Or ElseCustomer Service: Natural As Child’s PlayCustomer Service ToolkitCustomer Service…With A SpiritCustomer Service ZoneCustomer Talks Back, TheCustomer Service ZoneDealing With Angry CustomersDealing With People: Effective Customer ServiceDealing With The Irate Customer II

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Demanding Customers: Customer Care MadePerfect

Difficult Guest, TheDifficult People: How To Deal With ThemDiffusing Hostility Thru Customer Service

(Respectful Workplace Series)Do It RightDon’t Mind Him, He’s Only A CustomerEllie Mae: Re-imagine Technology & The Customer

(Tom Peters: Re-imagine!)Everyone’s Customer Service RoleEverything Is DesignExceeding ExpectationsExcellence Files, The50 Ways To Keep Your CustomersFile 102: Creating World Class Customer Service

(Excellence Files: Action Agenda Series)Fish!Fish! CultureFish! SticksFish! Tales: Peak ExperienceFish! Tales: SprintFish! Tales: Jump Start5 Star Teamwork5 Values OF Great Customer ServiceFlashpoint: When Values CollideFocus On The Customer48-Hour Dilemma, TheGet To The Point, Keep To The PointGift From Mrs. Timm, AGive ‘Em The PickleGolf & The Art Of Customer Service

Basic Concepts VersionGeneric/Business VersionHealthcare Version

Good Enough Isn’t Good EnoughGood Old Days Of Quality ServiceGuest, The/Guest, The, 2EHot Under The CollarHow To Connect In BusinessHow To Handle Difficult CustomersHow To Lose Customers Without Really TryingHow To Win Customers & Keep Them For LifeIf Looks Could Kill: The Power Of BehaviorI’ll Be BackIn Search Of Excellence/Tom PetersIn Search Of Quality, Vol 1. Quality Thru Systems

(Wallace)In Search Of Quality, Vol 2. Quality Thru People

(Motorola)In The Customer’s ShoesIt’s A Wonderful Life: Leading Through ServiceIt’s Show Time!t’s Your Call: Connecting With Customers Over

The PhoneJohnny The BaggerJordan’s Furniture: Re-imagine The Customer

Experience (Tom Peters: Re-imagine!)Jukebox Journey With Vibes (Jukebox Series)Just Incredible! A Customer Service StoryLegendary Service/Ken BlanchardListen & Win: How To Keep Customers Coming

BackMad About Customer ServiceMake The Connection: How To Be Effective & Pro-

ductive On The PhoneManaging Difficult CustomersMany Happy ReturnsMulticultural Customer, TheOne To One Future, The: Building Relationships

One Customer At A Time

Opportunity Imperative, TheOpps! Time For RecoveryOther Side Of The Window, The: Providing Excep-

tional Service In GovernmentPassion For Customers/Tom PetersPassion For Excellence/Tom PetersPoint Of ImpactPower OF Customer Service, TheQuality Service In The Public SectorQuality: You Don’t Have To Be Sick To Get BetterRace Without A Finish LineReal Heroes Of Business, TheRemember MeReturn, The: Not So Great Moments In Customer

ServiceRevitalizing Your Company: Creating Ways…Secret Of Guest RelationsSecret, The: Customer Service UncoveredSell! 25 Essentials on Selling with Tom PetersServe! Turn Customer Service into Unforgettable

Customer Experiences with Tom PetersService Excellence: Time To CallService: How To Keep Your Customers & Build Your

Business/Roger DowService Impact Series

Credibility Through HonestyCross-Cultural CommunicationDimensions of ServiceLevels of LearningThe Angry Customer

Service With Soul/Tom PetersServing Customers With Disabilities7 Things Never To Say To Your CustomerSmile: It’s About AttitudeSo Help Me

Employee & Manager versionsTaking C.A.R.E. Of BusinessT.H.A.N.K.S. Enligthened Customer ServiceThink Like The Customer, Act Like The Owner: The

Art Of Delivering Superior Customer ServiceTruth About Customer Service, The (Truth Series)Two Guys Named MikeWAYMISH: (Why Are you making It So Hard....For

Me To Give You My MoneyWe’re On The Same Team, Remember?What Customers Really WantWhat Do You Say?What It Really Takes To Be A World Class Co.What’s In It For Me?What’s Your Pickle?Who Cares?Who Sold You This, Then?Winning Customer Loyalty Series

Eliminate Customer TurnoffExceed Customer Expectations

Winning Customers Through ServiceWinning FormulaWinning Over The Most Difficult Customers: Going

Beyond “Service With a Smile”You’ve Gotta Be Kidding Me!

CUSTOMER SERVICE (Internal)An Inside Job: Meeting Internal Customer NeedsBear Essentials Of Business, TheBut I Don’t Have Customers (Gov’t & Bus versions)Courtesy Or ConsequencesCustomer SatisfactionCustomer Service (Life’s Lessons Series)Customer Service Toolkit48 Hour Dilemma, TheGolf & The Art Of Customer Service

Basic Concepts VersionGeneric/Business VersionHealthcare Version

Hidden Customer, The: Internal Customer ServiceInside InformationInternal Customer Servicet’s Your Call: Connecting With Customers Over

The PhoneWe’re On The Same Team, Remember?What’s Your Pickle?Your Link In The Internal Service ChainYou’ve Gotta Be Kidding Me!

DECISION MAKINGCompliance Is Just The BeginningCuban Missile Crisis, The: A Case Study In Decision

Making & It’s ConsequencesDecisions, DecisionsGood People, Bad ChoicesGroup ProductivityGroup ThinkLearning To Solve ProblemsMoment Of TruthRed Movie, The: Elements Of Decision MakingSolo12 Angry Men: Teams That Don’t QuitWAYMISH: (Why Are you making It So Hard....For

Me To GiveYes Or No: Choosing Success Sooner

DELEGATIONFrom Delegation To Empowerment: Getting Things

Done Through PeopleGiving Leadership AwayHelping Hand: Coaching Skills for ManagersLeader’s Guide To Delegating, ALeadership In ActionUnorganized Manager Series/John Cleese

Part 1, Part 2, Part 3

DISASTER PREPAREDNESSAnthrax Threat, TheChemical & Biological Threat: Emergency Prepared-

nessFear & Stress In The Workplace: Managing The

Global ChallengeLessons From Ground Zero: Speculations & Emer-

gency Action Plans Series;Part 1. EvacuationPart 2. Emergency Action Plan

Moving Forward…In The Aftermath Of TraumaResponding To The Threat Of Terrorism Series…

Emergency Action Plan: Crisis Under ControlFacility Security: The Critical LinkAnthrax AwarenessSEA-J Special Report: Disaster PreparednessBiological & Chemical Threats: Closing The

DoorBiohazard Health Risks In Healthcare: Identify

& Respond

DISCIPLINEAvoiding Litigation Landmines; A Survival Guide

For ManagersCredibility: Parts 1 & 2Documenting DisciplineDocumenting Discipline IIHow To Manage Performance & Discipline To Max-

imize Productivity &…(Fairness Factor Series)I’d Like A Word With YouLegal & Effective Progressive Discipline (Legal &

Effective Employment Series)5


Positive DisciplinePower Of Positive Discipline, TheRespect & Responsibility Series:

A Positive Approach To DisciplineAvoiding Common Discipline Mistakes

DISCRIMINATIONAge & AttitudesAngry Eye, The/Jane ElliotBeyond Sexual Harassment (Employee & Mgr)Bill Cosby On PrejudiceClass Divided, A/Jane ElliotComplete Blue Eyed Series/Jane Elliot

Blue-EyedEssential Blue-Eyed30 Minute Blue-Eyed

DifferencesDiscrimination/Legal Issues (JITI) Series)Eye Of The Storm/Jane ElliotFair’s Fair: Equal Opportunities For AllHarassment In The Workplace: Employee Aware…Harassment In The Workplace: Manage’t Aware…It’s Not Just About Sex AnymoreIt’s The Law: The Legal Side Of ManagementLand Of O’sLet’s Get Together: Communicating Respect In A

Diverse WorkplaceManager’s Guide, AMatter Of Respect, AMiller Guide, TheOuch! That Stereotype HurtsRace, Ethnicity, Language/Religion Workplace Issues

(Diversity Series)Read My LipsRespect In The Workplace: Avoiding DiscriminationTale Of O, ATrue ColorsUgly Truth, TheUnder SuspicionValuing Our Workplace Series

Doing Our PartLook Inside Ourselves, A

Wide EyedWithout Regard…To Race, Religion, Sex…

DIVERSITYAs Simple As RespectAwesome!Bridging Cultural Barriers: Managing Ethnic

Diversity In The WorkplaceBuilding A Diverse Workforce For The Global

Millenium Series:1. Do We Speak The Same Language?2. Double Standards In Performance Appraisals.3. Why Can’t We Attract & Keep People Of Color?4. Will My Mentor Make A Difference?5. Is It The Cement Ceiling Or Is It Me.6. What about Me?7. I Deserved It Didn’t I?8. Disbanding The “Good Old Boy Network.”9. Old School Vs. New School.10. But We’ve Always Done It That Way!11. Fatal Interview, The.12. Balancing Act, The.13. Worlds Apart.14 Making a Good Impression.15. It’s All In The Presentation.16. You Don’t Fit My Style.17. You’re Making Me Uncomfortable.18. Sexual Harassment-Are You Serious?19. The Skip-Level Meeting.

20. Building Teams In The Global Marketplace.Closing The Gap: Gender CommunicationClownCost Of Intolerance, TheCultural BaggageDealing With DiversityDialogue-Now You're Talking! Series


DifferencesDiversity Advantage, The: Food For ThoughtDiversity Challenges: What Would You DoDiversity: Creating Success For Business & People Series:

1-1. Sexual Harassment & Gender Discrim…1-2. Disabilities: Hiring & Promotion2-1. Career Development: Minority Issues2-2. Career Development: Reverse Discrimina-tion & Ageism3-1. Performance Appraisal3-2. Balance Of Work/Family Issues4-1. Sexual Orientation4-2. Career Mobility: Language

Diversity: Food For ThoughtDiversity: Face To FaceDiversity In The Real WorldDiversity In The WorkplaceDiversity Management: An Individual PerspectiveDiversity: Maximizing Customer Satisfaction Thru

Valuing EmployeesDiversity NowDiversity, The, Series:

1. On The Threshold Of Change2. Gender & Sex Orientation Workplace Issues3. Race, Ethnicity, Language & Religion4. Age & Physical Ability Workplace Issues

Diversity: The Real SceneDiversity, The, Series Training ScenesDiversity Unplugged: Provocative Insights, Practical

SolutionsDoing Our PartDrop By DropFacesGender & Sexual Orientation Workplace IssuesHow To Deal With Cultural Diversity In The

WorkplaceHR & EEO Toolbox (Learncom Books)Human Energy At Work Series:

1. Bottom Line, The2. Relating Across Differences3. Breaking Thru Conflict4. Teams In Action5. Global Contrasts6. Sexual Dynamics

Just Be F.A.I.R. SeriesJust Be F.A.I.R.F.A.I.R. In Action

Just Not Our KIndLand Of O’sLet’s Talk DiversityLittle Things Mean A LotManaging A Diverse Workplace Series: (Combo)

Recruiting And InterviewingHelping New Employees Feel ValuedUnderstanding Difficult Values & Styles

Managing DiversityManaging Diversity: A Business NecessityMauritius: Celebrating Differences (Covey Leader-

ship Series)M.E.E.T. On Common Ground

M.E.E.T. Zero Tolerance: Enforcing Zero ToleranceWith Fairness & Respect

Mosaic Workplace Series: (Combo)Why Value DiversityUnderstanding Our Biases and AssumptionsMen & Women Working TogetherSexual HarassmentMeeting The Diversity ChallengeSuccess And Strategies For MinoritiesFuture Is Now, The: Celebrating Diversity

Multicultural Customer, TheNot My Type: Valuing DiversityPeacock ExperiencePeoplePigeon-holed In The Land Of PenguinsPower Dead-Even Rule, TheReal World Guide To Diversity In The Workplace, ASand Castle: Teamwork & DiversityTale Of O, AValuing Diversity Series:

1. Managing Differences2. Diversity At Work3. Communicating Across Cultures4. You Make The Differences5. Supervising Differences6. Champions of Diversity7. Profiles In Changes

Village Of 100, 3rd EditiionWe Need To M.E.E.T.Wealth, Innovation, & DiversityWhen Opposites ComplementWide EyedWinning Balance 2Workforce Kaleidoscope, The: Systems Approach

To Diversity SeriesDiversity Strategy At The Organizational LevelTapping The Potential Of DiversityValuing Diversity At The Interpersonal Level

World Of Difference, A

DRUG/ALCOHOL ABUSED.O.T. Drug & Alcohol TestingRecognizing Drug & Alcohol Abuse

Empoyee & Manager VersionsSubstance Abuse: Awareness & InterventionWelcome To Our Drug-Free Workplace

E-MAILE-mail EssentialsNo Privacy: Legal Issues In E-MailStraight Scoop On E-MailTruth About E-Mail

EEO (see Discrimination, Diversity, Legal Issues,Respect/Harassment, Sexual Harassment)EEO Compliance For Supervisors & ManagersHR & EEO Toolbox (Learncom Books)HR Case Files SeriesMillenium: Leadership Capsules seriesTale Of O, A

EMOTIONAL INTELLIGENCEBrains! Harnessing The Power Of Emotional

IntelligenceEmotional I.Q.How You Think Is Everything: The Power Of

Natural IntelligenceIncreasing Emotional Intelligence (Training Bytes)It’s Business, Not Personal: Taming Emotions In

The WorkplaceManaging From The Heart

6


EMPLOYEE ASSISTANCECan You Spare A MomentFocusing On Quality SolutionsGood News! It’s Performance Appraisal TimeHow To Motivate The Problem EmployeeManaging Performance ProblemsTaking ChargeTroubled EmployeeWorking With You Is Killing Me

EMPLOYEE RELATIONSBoomerangGettig Ahead By Getting Along: People Skills For

The WorkplaceLittle Things Mean a LotLiving The Brand: The Patagona StoryManaging UpPreventing Employee Lawsuits: 12 Ways To Stay

Out Of CourtStart Right…Stay RightValuing Our Workplace Series


Working With You Is Killing Me

EMPLOYEE RETENTIONAfter The Hire: Retaining Good EmployeesBuilding Employee Morale:Missed OpportunitiesContinuous MotivationCurse Of The Vanishing EmployeeEmma’s ChoiceEncouraging The HeartFish! CultureFish! Tales: Jump StartFish! Tales: SprintKeeping The Good OnesLife Is Good...And Work Can Be TooLove ‘Em Or Lose “EmPerformance Matters: Importance Of PraiseTalent Management: How To Retain Your Best

PeopleWould I Inspire Me?

EMPOWERMENTBeing Empowered: Making A DifferenceEmpowered Manager, TheEmpowered Team, TheEmpowered Workers, The Doers & The PlannersEmpowering EmployeesFlashpoint: When Values CollideFlight Of The BuffaloFrom Delegation To Empowerment: Getting Things

Done Through PeopleGift, TheGiving Leadership AwayGreen Movie: Empowerment Within A FrameworkGung Ho! Succeeding In A Changing WorldImproving Performance Through EmpowermentManaging For CommitmentManaging UpNew Pioneers, TheNew Workplace, The, Series:

Making The ChangeLeading The Change

One On One: Informal Performance ReviewRepowered Employees Series

Case Study, ARedefining EmpowermentImplementing Repowerment

Smart Workplace Series:1. High Performance Workplace2. Creating A Smart Workplace

Soaring With The PhoenixSpirit Of IndividualismTapping The Sources Of ChangeTeaching The Elephant To DanceWhat America Does RightWindows Of ChangeWin TeamsZapp

ERGONOMICSComputer ErgonomicsOffice Ergonomics: It’s Your CallOffice Ergonomics: It’s Your MovePreventing & Managing Computer Related InjuriesVideo Display Terminal: Battle For Comfort

ETHICSA.C.T. With IntegrityBusiness Ethics…A 21st Century PerspectiveCharacter is DestinyCompliance Is Just The BeginningDynamic Leadership For The 21st CenturyEthics & Corporate America: A Crisis Of CredibilityEthics 4 EveryoneEthics: The L.O.G.I.C. Of Right5 Waves Of Trust, TheGood People, Bad ChoicesMoment Of TruthOffice Politics: Not Necessarily The TruthRumor, Gossip & ConfidentialtyValues & EthicsValues & Ethics (Life’s Lessons Series)

ETIQUETTEBasics Of Business EtiquetteBusiness EtiquetteCourtesy Or ConsequencesGaining The Competitive Edge With Business

Etiquette Series:1. Business Etiquette2. Business Meal Etiquette

Power of ProfessionalismProfessional Conduct 101: Vital Skills For New

EmployeesStrategies For Success Series


10 Basics Of Business EtiquetteTruth About Business Casual, The (Truth Series)

EXHIBIT SKILLSBest Of Shows: Essential Dot Points To Successful

ExhibitingHow Not To Exhibit Yourself

FACILITATEFacilitate

FEEDBACKAfter The Hire: Retaining Good EmployeesDiscussing PerformanceFeedback For PerformanceFeedback: Giving Constructive CriticismFeedback: Skills For SupervisorsFeedback Solutions Video Series

Part 1. Giving Feedback: Basic SkillsPart 2. Giving Feedback: Advanced SkillsPart 3. Receiving Feedback: Basic SkillsPart 4. Receiving Feedback: Advanced Skills

Getting InformationGift Of Feedback, The

How Leaders Provide Performance Feedback(Millenium-Leadership Series)

I’m Glad You NoticedLet’s Talk: Performance FeedbackPerformance Matters: Importance Of Praise

FIELD CUSTOMER SERVICEBest In The FieldWho Sold You This Then

FINANCEAccounting Game, The: Learning The BasicsBalance Sheet BarrierBudgetingControl Of Working CapitalCost, Profit Break-EvenStanford Guide To Financial Statements

FIRST AIDSurvival Guide

GENDER DIFFERENCESBoomerangBrain Game, TheChanging The Rules/Pat HeimClosing The GapDialogue Between GendersGender-Driven SellingIn The Company Of WomenInvisible Rules: RevisedMars & Venus In The Workplace/Dr. John GrayPower Dead-Even Rule, The: RevisedTalking 9 To 5: Women & Men In The WorkplaceTalking To A WallWhen Opposites Complement

GENERATION ISSUESAwesome!Bruce Tulgan’s Managing Generation X WorkshopDialogue Among GenerationsGenerations: M.E.E.T. For Repect In The WorkplaceGeneration Why?Generations In The WorkplaceGettig Ahead By Getting Along: People Skills For

The WorkplaceMassey Triad Series

What You Are Is Where You Were WhenWhat You Are Is Not Where You Have To BeWhat You Are Is Where You See

Managing 4 Generations In The WorkplaceMixing 4 Generations In The WorkplaceShowdown At Generation GapX Factor, The: Managing & Motivating Generation XWhat You Are Is Where You Were When…Again

GOAL SETTINGChart Your CourseClarity Imperative, TheDiscovering The Future:The Power Of VisionEncouraging The HeartFocus Your VisionGoal,s: The Backbone Of DreamsGoal, The: How ToGoal Setting Series;

Part 1. Realizing Your PotentialPart 2. Achieving

Grander GoalHappily Ever After...Setting GoalsHow To Set & Really Achieve Your GoalsLeadership: An Art Of PossibilityLife Is ShortMastering Goal Setting

7


Natural IntelligencePriorities (Priorities For Life Series)Smart Goals: Steps To SuccessSoloTargeting For PerformanceTraining To Win: Helping Employees Meet Or

Surpass Their GoalsWe Are The Ones

GOVERNMENT REGULATIONSFrom Red Tape To Results: Reinventing Government

HEALTH/HOSPITAL CAREAn Invisible Man Meets The MummyAnother LookBeyond Words For Healthcare: A Body Language

Guide For Healthcare ProfessionalsCommunication Nightmares: Solutions To Your

Top Communication ProblemCustomer Service (Baptist Medical) Training Series

Service Heroes: Customer Service Turnaround6 Steps To Greatness: Customer ServiceAgenda

Dealing With Conflict:HealthcareDificult Behavior: Breaking ThroughDon’t Lose Your Patients On The PhoneErgonomics: Preventing Cumulative TraumaFish! Tales: Vital SignsGeneral Hospitable: Keeping Your Customers &…Gift From Mrs. Timm, AGolf & The Art Of Customer ServiceHow To Connect In HealthcareHumor Prescription: Care for the Care GiverIntegrity Every Day: Real Choices, Right DecisionsIt’s A Dog’s WorldJust Incredible: A Customer Service StoryLife Is ShortLila”s Story Trainer’s ToolkitMemorial Hospital & HealthWorks Kids (Tom

Peters: Re-imagine!)Natural As Child’s Play ToolkitOwn It!Patient Diversity: Beyond The Vital SignsPatient SafetyPositive PrescriptionQuitter, TheService Excellence: Time To Care Trainer’s ToolkitSexual Harassment: Is It Or Isn’t It: HealthcareSupervision PrescriptionTaking Charge Of Change: HealthcareTarget Zone, TheTeaching The Elephant To DanceVideo Display Terminals: The Battle For ComfortWe Need To Talk: Coaching Problem EmployeesWell, Well, WellWhen The Coach Is YouWork Plays: Sexual Harassment In A Healthcare

Environment

HOSPITALITY (Customer Service)Customer Service Agenda: 6 Steps To Greatness

(Customer Service Training Series)5 Star TeamworkMore Than A Gut Feeling: InterviewRemember Me (hospitality version)Secret: Customer Service Uncovered For HospitalityService Heroes: Customer Service TurnaroundService: How To Keep Your Customers & Build

Your BusinessService Perspective

HUMORCandid Camera Goes To Work Series

Expect The UnexpectedToo Close To The Customer

From Hell Series:Bosses From Hell!Customers From Hell!Employees From Hell!Salespeople From Hell!Teams From Hell!

Meeting Openers With Loretta LarocheNot Another MeetingWhoopee, Another Meeting

Muppet Meeting Openers & Coffee BreaksNFL Series

The Courage To ChangeSpeed Is The Strategy.Teams: When Me Becomes WeCan You Guys Hear Me?We Have Met The Enemy…Risk Taking: Putting It All On The Line

Norman Krasner, The, SeriesNorman Checks InNorman Gives A Speech,Norman Krasner,Welcome Back, Norman

P.I.S.T.SnooklesWho’s On FirstWild Goose Chase

INFLUENCEAbilene ParadoxBoomerangEncouraging The HeartLeadership ChallengeLeadership: The Art Of Possibility/Ben ZanderServant-LeadershipStrategies For Success Series


INTERNAL SECURITYInternal CrimeLeakproof: 8 Privacy Principles

INTERNATIONALBuilding The Transnational TeamDiversity In The WorkplaceDoing Business In ArgentinaDoing Business In BrazilDoing Business In ChileDoing Business In IndonesiaDoing Business In MalaysiaDoing Business In MexicoDoing Business In SingaporeGlobal One: Cross-Cultural UnderstandingGlobal One: Intercultural CommunicationGlobal One: International NegotiatingGlobal Scenario: Building The Multicultural TeamGlobal Scenario: Building The Virtual TeamGlobal Scenario: Cross-Cultural CommunicationGlobal Scenario: Cultural AwarenessGoing International Series:

Beyond Culture ShockBridging The Culture GapGoing International—SafelyLiving In The USAManaging The Overseas Assignment SafelyWelcome Home, Stranger

Working In The USAHow To Welcome Business Guests From JapanInternational Negotiating: Successful Deal Making

In Global BusinessJapan Project Series:

Made In AmericaMade In Japan

Managing Across Cultures: Avoiding Misunder-standings & Stereotypes

Mauritius: Celebrating DifferencesMiddle East: Understanding Values & Beliefs, TheMulticultural Meeting: Working With Diverse CulturesMulticultural Customer, TheVirtual Team: Managing Culture & Technology

INTERNETTruth About Internet, The (Truth Series)

INTERPERSONAL RELATIONSBoomerangCharacter is DestinyEmployee Orientation Solution Series:

Getting A Good Start!Getting Along With The Boss!Getting Along With Your Co-workers!

Get To The Point, Keep To The PointIf Looks Could KillLittle Things Mean a LotManaging UpPeer PressureRipplesWorking With You Is Killing MeWorksmarts: How To Get Along, Get Noticed, & Get

Ahead

INTERVIEWING SKILLSDo I Know You? Defining, Discovering, & Deciding

Whom To HireGet Hired! How To Ace The InterviewGet Ready! How To Prepare For A Successful Job

SearchGet The Whole Picture: Asking Probing Questions

In A Behavior Based InterviewGet To The Point, Keep To The PointHire For AttitudeHiring Process, The: JobFather’s Guide To Inter-

viewingHiring Secrets:12 Tips To Get Candidates To

Reveal Their True SelvesHiring Success: A Step By Step GuideHiring The BestHow Great Companies Get Great PeopleHow To Recruit, Interview, & Hire To Maximize

Effectiveness & Minimize...(Fairness Factor Series)InterviewingInterviewing: A Pain In The Gut! (T. Conway Series)Interviewing Getting Beyond The ImageInterviewing Techniques That Help You Hire The

BestIt’s Your Choice: Selection SkillsLegal & Effective HiringLegal & Effective Interviewing (Legal & Effective

Employment Series)More Than A Gut Feeling IIIMore Than A Gut…Hiring Excellent Sales PeopleMore Than A Gut…Interviewing For Entry LevelMore Than A Gut…Manufacturing VersionMore Than A Gut…Situations For DiscussionsPanel Interview, The, Series:

The PanelThe Applicant

8


Safe Hiring: How You Can Avoid Bad HiresSmart QuestionsTarget InterviewingThree-Dimensional Interview, TheYou Be The Judge

INTRAPRENEURSHIPEntrepreneurs: An American Adventure

JAPANESE MANAGEMENTChallenge For The Deming PrizeJust In Time: Just In Case

LEADERSHIPAbilene ParadoxApollo 13 Leadership: Down To Earth Leadership. . .Be Prepared To LeadBecoming A Leader: Communication Techniques

That Motivate, Guide & Insipire Employees…Bob Knowlton Story, TheBoomerangBury My Heart At Conference Room BCharacter In ActionCharting Your CourseCorporate Culture & Performance/John KotterCovey Leadership Library

Tearing Down WallsLeading By ExamplesI Know Just What You MeanMauritius: Celebrating DifferencesMax & Max

Creating A People Centered-OrganizationDifficult People: How To Deal With ThemDiscovering The Future:The Power Of VisionDo Right: The Plan/Lou HoltzDon’t PanicEncouraging The HeartEverestExtraordinary Leader, The: Going From Good To

GreatFile 103: Developing 21st Century Leaders

(Excellence Files: Action Agenda Series)First Time Around, TheFish!Fish! CultureFish! SticksFish! Tales: Building TrustFish! Tales: Jump StartFish! Tales: Peak ExperienceFish! Tales: SprintFish! Tales: Vital SignsFlight Of The Buffalo5 Questions Every Leader Must Ask5 Waves Of Trust, TheFlawless LeadershipFraming The Future: Leadership Skills For A New

CenturyFollow The LeaderFront Of The Class, TheGet To The Point, Keep To The PointGiving Leadership AwayGreat Minds On Leadership (Great Minds Series)Group ThinkGung Ho! (2 versions)Hiring The BestHome Away From HomeHow Great Companies Get Great PeopleHow To Handle Difficult People Series


I Wish My Manager Would Just…(Smart StartMeeting Openers)

I’m Glad You NoticedIn Search Of Excellence/Tom PetersIt’s A Wonderful Life: Leading Through ServiceIt’s Okay To Be BossJoel Barker's Leadershift: 5 Lessons For Leading

In The 21st Century/Joel BarkerJukebox Journey With Heart (Jukebox Series)Lance Armstrong Meeting Openers

Crossing The LineTeamworkPerspective: A Different View

Language Of Leadership, The: Winston ChurchillMethod

Leader MadnessLeader’s Guide To Delegating, ALeaders Of Character: Leadership, The West Point

WayLeadershipLeadership (Life’s Lessons Series)Leadership (Priorities For Life Series)Leadership Alliance, The/Tom PetersLeadership: An Art Of PossibilityLeadership & Self-DeceptionLeadership & The New ScienceLeadership & The One Minute Manager/BlanchardLeadership Assignment, TheLeadership Challenge (Revised)Leadership In ActionLeadership/Management MixLeadership Pickles, TheLeadership Pill, TheLeadership: Reach For The StarsLeadership Secret Of Grregory Goose, TheLeadership: The Myth & The Realty (Smart-Start)Leadership: What’s Trust Got To Do With It?Leading In A Time Of ChangeLeading The NationLeading With PersuasionLegacy: The Leadership Challenge

1. A Leader’s Legacy2. The Leadership Challenge3. Encouraging The Heart4. Leadership In Action5. The Credibility Factor: What Followers ExpectFrom Leaders6. Credibility: How Leaders Gain & Lose It; WhyPeople Demand It

Legal & Effective HiringLegal Issues For Managers: It’s Just Not FairLegal Perils 8 Management Pitfalls To AvoidLife & WorkLife Is ShortLove & Profit: The Art Of Caring LeadershipManager Of The Year: A Film About Effective

ListeningManager Or MouseManager’s Balancing Act, TheManaging Change & TransitionManaging From The HeartManaging MeManaging UpMastering Leadership WorkshopMax & Max (Covey Leadership Series)Millenium-Leadership Capsules For The 21st...Series:

1. Leadership Is...2. The Leader As A Coach3. The Leader As A Mentor4. How Leaders Provide Performance Feedback5. Beginning Employment Relationships

6. Ending Employment Relationships7. In Compliance

Memorial Hospital & HealthWorks Kids (TomPeters: Re-imagine!)

New Business Of Paradigms, TheClassic Edition & 21st Century Edition

New Workplace Series: Making The Change Leading The Change

Once Upon A LeaderOrdinary People, Extraordinary Results: True Stories

Of Great LeadershipTrim TabA Legacy of WinningStore 334Emma BrandonYour Best MomentLive Love Learn Legacy

Players Win The Game, TheParadigm MasteryParadigm PioneersParadigm PrinciplesProfessional Conduct 101: Vital Skills For New

EmployeesQuestion Of ManagementRe-imagine: Business Excellence In A Disruptive

AgeSacrifice Is Just Not A BuntServant-LeadershipSid Story, TheSixth Discipline, The: Conscious OversightSmart QuestionsSolving The Leadership Puzzle/Richard WhitleySpeed, Simplicity & Self-ConfidenceStephen Covey’s Lesson In Leadership Series:

Grander Goal, AJourney To DiscoveryBetter Way, ALaw Of The Harvest

Stephen Covey On LeadershipStrategic Leadership Type IndicatorTalent! How To Win The Great War For Talent

With Tom PetersTalent Management: How To Retain Your Best

PeopleTheirs Not To Reason Why: The Story of Lt.

Wm. Sowden SimsThriving In A Techno WorldTNT: Dealing With Change (Tom Peters: Re-

imagine!)Training To Win: Helping Employees Meet Or

Surpass Their GoalsRe-imagine! Business Excellence In A Disruptive

Age12 Angry Men: Teams That Don’t QuitVictor Kiam: Case Study In Leadership & InnovationVision WebWhat America Does Right Series:

Management Turned Upside DownOrganization Is Strategic

Whale Done ProgramWhale Done!Whale Done! In Action

What It Really Takes To Be A World ClassCompany

Where There’s A Will...Leadership & MotivationWho Says We Can’t Do It?/Lance ArmstrongWhy Won’t Rodney WorkWinning FormulaWinning With Women: Changing The Way We

Lead

9


Would I Follow Me?Would I Inspire Me?Would I Work For Me?

LEGAL ISSUESAct With IntegrityAvoiding Litigation LandminesBeyond Sexual HarassmentDiscrimination/Legal Issues (JITI) Series)Documentation & Discipline: One Of Many Termin-

ation TechniquesEmployment Law (Smart Start Meeting Openers)Ethics & Corporate America: A Crisis Of CredibilityEthics: The L.O.G.I.C. Of RightFamily Medical Leave ActHarassment/Termination: Porn On A Computer

Parts 1 & 2HR Case Files With Catherine Crier

ADAFMLAFLSASexual Harassment

t’s The Law: Legal Side Of ManagementIt’s Time To StopLegal & Effective Employment Series

Legal & Effective InterviewingLegal & Effective Performance AppraisalLegal & Effective Employment Termination

Legal & Effective HiringLegal & Effective Interviewing IILegal Briefs Series:

It’s The Law Discipline & Termination Harassment & Discrimination Family & Medical Leave Act, The Workplace Violence Recruiting & Hiring ADA, The Substance Abuse: The Manager’s Role In Creating & Maintaining A Drug Free Workplace Workplace Privacy: Does It Really Exist

Legal Issues For ManagersLegal Peril: 8 Management Pitfalls To AvoidLegal Side Of Evaluating PerformanceNeed To Know, A: Insider Trading & The LawPreventing Employee LawsuitsTraining Triggers Series

Accommodation: Day of RestConstructive Discharge Part 1: He’s Been FiredConstructive Discharge Part 2: TransferredConstructive Discharge Part 3: I QuitFMLA Part 1: Sick AgainFMLA Part 2: He Didn’t See It ComingFMLA Part 3: Cutting It CloseFMLA Part 4: The Big Let DownFMLA/Retaliation: Rock-A-Bye BabyHarassment/Termination Part 1: He Knows the

RulesHarassment/Termination Part 2: the Tip Of The

IcebergRetaliation Part 1: He’s Picking On MeRetaliation Part 2: I’m Afraid You Have No

Future In This CompanySafety Absolute Scene 1: A Little Thing like

ThatSafety Absolute Scene 2: You Can’t BeSeriousTermination Step AsideUnauthorized Removal Of Confidential Data:

Just Personal Things

Unmerited Claim & Harassment Part 1: SheMay Just Need Time To Adjust

Unmerited Claim & Harassment Part 2: TheOther Side Of The Coin

Unmerited Claim & Harassment Part 3: ToughDecisions

USERRA: Just Trying To Be Helpful12 Danger Zones or SupervisorsUnion Realities Series:

That’s Just RealltyTalking With Employees

Union Realities Series:Module 1. You’re TheFirst Line Of DefenseModule 2. Signing The Union Card

LISTENINGAsoh Defense, The: Managing Blame & ForgivenessBreakthrough ListeningCommunication ConnectionEffective Communication Starts With You (Comm-

unicating Effectively With Customers Series)Empathic Listening

1. Nobody’s Listening2. Diagnose Before You Prescribed3. I Know Just What You Mean4. Tonesetter

From No To YesI Know Just What You MeanJump Start Your BrainListen & Win: How To Keep Customers Coming

BackListening Between The Lines (Men, Women &

Work SeriesListening: The Key To ProductivityListening Under PressureLove & Profit: Art Of Caring LeadershipManager Of The Year: A Film About Effective

ListeningNobody’s ListeningPower Of Listening6 Essentials Of Effective ListeningSmart QuestionsSucceed By ListeningTake Time To ListenYou’re Not Listening

MANAGEMENTAfter The HireBecoming A Coach: Bringing Out The Best In

EmployeesBlanchard Trilogy, The

Values & VisionDecade Of LearningH.E.L.P. For Managers

BoomerangBruce Tuligan’s *Managing Generation X WorkshopBuilding One Minute Manager Skills/Ken BlanchardCommunication Cornerstones: Building TrustCreating A Positive Workplace: Good Attitudes Are

ContagiousCurse Of The Vanishing Employees, The: How To

Retain & Motivate Great EmployeesDebi’s Way: A Profile In ManagementDiscussing PerformanceEffective Executive Series, The/Peter Drucker

Managing TimeEffective DecisionsStaffing For StrengthWhat Can I Contribute?Focus On Tomorrow

Encouraging Manager, TheEncouraging The Heart

Everything You Always Wanted To Know AboutManagement

Excellence Files, TheGet To The Point, Keep To The PointGiving Leadership AwayGoal, The: How ToGung Ho! (2 versions)Hiring the BestHome Away From HomeHow To Handle Difficult People


How To Shine In Difficult Management SituationsI Wish My Manager Would Just…(Smart Start

Meeting Openers)I’d Like A Word With You/John CleeseI’m Glad You NoticedIn An Instant Series/Anthony Salemi

Volumes: 1, 2, 3, 4In Search Of Excellence/Tom PetersIt’s Okay To Be Bossit’s The Law: legal Side Of ManagementJourney Into The Heroic Environment, AJukebox Journey With Heart (Jukebox Series)just In Time Information (JITI) Series): Management

Solutions In Under 5 Minutes Series1. Personal Issues2. Discrimination/Legal Issues3. Conflict Management4 Performance Management

Keeping The Good OnesLeader’s Guide To Delegating, ALeaders Of Character: Leadership-The West Point

WayLeadership (Life’s Lessons Series)Leadership & Self-DeceptionLeadership ChallengeLeadership/Management MixLegal Peril:: 8 Management Pitfalls To Avoid Liti-

gationLet’s Face It: Harassment Training For SupervisorsLife Is ShortLove & Profit: Art Of Caring LeadershipLove “Em Or Lose ‘EmManager’s Guide, AManager Of The Year:: Listening Skills For EveryoneManager Or Mouse?Managers As MediatorsManagers As MentorsManager’s Balancing Act, TheManaging Change & TransitionManaging Difficult CustomersManaging DiversityManaging From The HeartManaging Generation X (see Bruce Tulligan*)Managing MeManaging The JourneyManaging Thru ChangeManaging UpMentoring: The Success ConnectionMillennium-Leadership Capsules for the 21st Century Series

1. Leadership Is...2. The Leader As A Coach3. The Leader As A Mentor4. How Leaders Provide Feedback5. Beginning Employment Relationships6. Ending Employment Relationships7. In Compliance

10


Mixing 4 Generations In Thye WorkplaceMotivating Employees During Organizational

ChangeOne Minute Manager/Ken BlanchardPeer Today, Boss TomorrowProject ManagementPromotabilityPutting The One Minute Manager To Work/Ken

BlanchardQuestion Of Management, A: Historical PerspectiveRe-imagine: Business Excellence In A Disruptive

AgeRelationship Strategies Series:

Part 1. Understand & IndentifyPart 2. Adapt

Revitalizing Your Company: Creating Ways ToBuild Profits

Sid Story, TheSmart QuestionsSmart Workplace Series:

1. High Performance Workplace2. Creating A Smart Workplace

Spirit At Work, TheStory Of The One Minute Manager, TheStrategic Leadership Type indicatorTalent! How To Win The War For TalentTalent Management: How To Retain Your Best

PeopleThis Is Going To Hurt Me More Than It Hurts YouUnorganized Manager Series/John Cleese

Parts 1, 2, 3Vision WebWe Are The OnesWhat A Manager Should SayWhat America Does Right Series:

Management Turned Upside DownOrganization Is Strategic

Where There’s A Will. . .Leadership & MotivationWould I Follow Me?Would I Inspire Me?Would I Work For Me?X Factor, The; Managing & Motivating Generation…Zapp

MARKETINGBrilliant, Simply Brilliant Series


Everything Is DesignExcellence Files: Coca ColaFocusing On The CustomerLiving The Brand: The Patagona StoryMaslow’s Hierarchy Of NeedsOne-To-One Future: Building Relationships One

Customer At A TimeTrapped! How To Escape the Sameness Trap

With Tom PetersWhat It Really Takes To Be A World Class Co.

MBOManagement By Objective Series:MBO 1: What Is MBOMBO 2: Developing ObjectivesMBO 3: Performance & Appraisal

MEETING OPENERS/COFFEE BREAKSAccentuate The PositiveAmericaAmerica3, The Power To Create

AmericaThe Beautiful (3 versions-Hero Series)And When You FailArt Of Coaching In Business Meeting Openers

1. Combines 7 personalities2. Herb Kelleher3. Jack Nicklaus4. Keith Lockhart5. Lenny Wilkins

Bad Fur DayBambi Meets GodzillaBattle Of The CenturyBig BusinessBoleroBoomerangBouncebackBrain PowerBrilliant, Simply Brilliant Series


C & The BoxCandid Camera Goes To Work Series:

Expect The UnexpectedToo Close To The Customer

Case Of The Broken ShoeClimbingCultural BaggageDo It RightEgg, TheElephant, The: A Simple Fable About Communica- tion, Perception, & An ElephantEverybody Loves A WinnerFacesFather & SonFlightFish!Fish! CultureFish! SticksFish! Tales: Building TrustFish! Tales: Jump StartFish! Tales: Peak ExperienceFish! Tales: SprintFrom Hell! Series:

Bosses From HellCommunicators From HellCustomer Service From HellEmployees From HellInterviewers From HellPublic Service From HellSalespeople From HellTeams From Hell

Future, The/Ken BlanchardGreat Minds, The, Series

Think AgainExtraordinaryWhat’s Holding You Back?Great Minds On LeadershipGreat Minds On MotivationGreat Minds On Creativity, Innovation andImaginationGreat Minds On AttitudeGreat Minds On TeamworkGreat Minds On CharacterGreat Minds On Respect, Tolerance & DiversityGreat Minds On Teaching & Learning.

Gift, TheGift Of Learning, TheGoals: The Backbone Of DreamsGravity Never Sleeps

Hero Series Meeting OpenersAmerica The BeautifulI Remember

In ConcertInnovate! How To Stand Out In The Crowd With

Tom PetersInto The MilleniumJava JunkieJuiceJourney, TheJukebox Journey Series, The

Jukebox Journey With HeartJukebox Journey With VibesJukebox Journey With Soul

JumpJust Not Our KIndLance Armstrong Meeting Openers


Leader, TheLeadership Secret Of Grregory Goose, TheLegal Briefs Series:

It’s The Law Discipline & Termination Harassment & Discrimination Family & Medical Leave Act, The Workplace Violence Recruiting & Hiring ADA, The Substance Abuse: The Manager’s Role In

Creating & Maintaining A Drug Free....Privacy: Does It Really Exist

Lessons From GeeseLife Is ShortLifeline Series

Activating AttitudeStress TacklersUnlocking Conflict

Life’s Lessons Series:LeadershipMotivationChangeTeamworkValues & EthicsCustomer Service

LincolnMagic Of We Communication Session StarterMeeting Openers With Loretta Laroche

Not Another MeetingWhoopee, Another Meeting

Mr. UnexpectedMuppet Meeting Openers & Coffee BreaksMy IdeaNFL Pro Series

Courage To Change, TheSpeed Is The StrategyTeams: When Me Becomes WeCan You Guys Hear Me?Risk Taking Putting It All On The Line

Norman Krasner, The, SeriesNorman Checks In Norman Gives A SpeechKrasner, NormanWelcome Back, Norman

Not So Great Moments In Customer Service: TheReturn

On The Brink Of PerfectionOn Your OwnPeacock ExperiencePeople

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Perception: The Tragedy Of The Friendly BreakfastPerfect Moment, TheP.I.S.T.Power Of Words Meeting OpenerPowers Of 10Priorities For Life Series:

1. Leadership2. Priorities3. Change4. Capacity & Energy5. Excelling In A Changing WorldReturn, The:6.. Reaching The Next Level & Beyond

Read My LipsRight Brain Meetings Series

Power Of Communication, ThePower Of Customer Service, ThePower Of Ideas, ThePower Of Teamwork, The

Sandcastle: Teamwork & DiversitySell?Serve! Turn Customer Service Into Unforgettable

Customer Experiences With Tom PetersService Impact Series

Credibility Through HonestyCross-Cultural CommunicationDimensions of ServiceLevels of LearningThe Angry Customer

SisyphusSmart-Start Meeting Openers

AttitudeCoaching (office & retail)Diversity: What Is Diversity?Employment LawI Wish My Manager Would Just…InterviewingManager & The LawMotivationRespect: It Just Takes A Little RespectSexual HarassmentThink Like A CustomerWhat Is It Really All About

SnooklesSoloSpirit Of The Dolphin, TheSportstersStar Spangled Banner, TheStarthrower Story, TheStephen Covey On LeadershipStress As A Gift Session Starter Package

Stress As A GiftJumpPower Of WordsMagic Of We: CommunicationSound Of Service (opener & closer)And When You Fall

This Thing Called ChangeTrain, TheTraining Timeout Series

Boating SafetyDriving In Rainy WeatherFamily Vacation SafetyFood Poisoning/ChokingHoliday DrinkingHoliday TravelingHome SecurityPackage Bomb SafetyPersonal SafetyPreventative MedicineRecyclingSummer Sports Safety

Winter Sports SafetyWorking Parents

Training Trigger SeriesAccommodationDocumentation & Discipline: One Of Many

Termination TechniquesFMLA/RetaliationHarassment/Termination: Porn On A Computer

Parts 1 & 2Retaliation: No Future Here

Parts 1 & 2Truth Series, The:

Truth About EmailTruth About Business CasualTruth About The InternetTruth About Customer Service

TusksUncover Your CreativityValue Of TimeVillage Of 100, 3rd EditiionWay You Were, TheWe Are The OnesWhat A Manager Should SayWhat’s Holding You BackWhen You’re Smilin’Who’s On FirstWild Goose ChaseWinds Of ChangeWinningWinning TeamWorking Together Works: ShortYouYou Need To Know…Sexual Harassment Is lIlegal

(It’s Not Enough To Know Series)Zea: A Study In Perception

MEETING SKILLSBasic FacilitationBe Prepared For MeetingsBetter Meeting Management For Better Communi-

cationConducting A Productive MeetingFacilitateFearless FacilitationGoing To A Meeting

Part 1: Messing Up A MeetingPart 2: Meeting Menac

How To Hold Successful MeetingsInvisible Meeting, TheLeading 20-minute Meetings That MatterMeeting RobbersMeetingsMeetings Bloody Meetings/John CleeseMore Bloody Meetings/John CleeseWe’ve Got To Stop Meeting Like This

MEMORYI’ll Never Forget What’s His Name

MENTORINGGetting Mentors For Success (Maximum Perform- ance Series)Gift Of Learning, TheInsights To Better mentoringLeader As Mentor, The (Millenium-Leadership

Capsules)Leading By Example (Covey Leadership Library)Managers As Mentors: Builiding Partnerships For

LearningMentoring That Makes A Difference

Parts 1. Mentors & Part 2. MenteesMentoring, The Success Connection

Players Win The Game, TheWill My Mentor Make A Difference

MOTIVATIONAfter The Hire: Retaining Good EmployeesAmerica The Beautiful (3 versions-Hero Series)And When You Fall/David Jansen (ice skater)Best Of Motives Series:

1. Nobody Ever Tells Us2. Nobody Ever Asks Us

BouncebackCapacity & Energy (Priorities For Life Series)Chart Your CourseCoaching And Motivation Management: How It

WorksContinuous MotivationCurse Of The Vanishing Employees, The: How To

Retain & Motivate Great EmployeesDon’t Fire Them, Fire Them UpDrop By DropEncouraging The HeartExcelling In A Changing World (Priorities For Life)Flight Of The BuffaloFish!Fish! CultureFish! SticksFish! Tales: Jump Start5 Star TeamworkGalatea Effect, TheGet On The BusGreat Minds On Motivation (Great Minds Series)Growing In PlaceGung Ho! DramaticGung Ho! Succeeding In A Changing WorldJordan’s Furniture: Re-imagine The Customer Ex-

perience (Tom Peters: Re-imagine!)Lance Armstrong Meeting Openers


Life Is ShortLove ‘Em Or Lose ‘EmMaslow’s Hierarchy Of NeedsMemorial Hospital & HealthWorks Kids (Tom

Peters: Re-imagine!)Motivating At WorkMotivating Employees: Keep Up The Good WorkMotivating OthersMotivation (Life’s Lessons Series)Motivation (Smart Start Meeting Openers)Motivation: Igniting Exceptional PerformanceMuppett Meeting OpenersNorman Krasner, The, Series

Norman Checks InNorman Gives A Speech,Norman Krasner,Welcome Back, Norman

On Your OwnOXO Good Grips:Think Differently (Tom Peters: Re-

imagine!)Players Win The Game, ThePower Of WordsReinventing The Corporate SpiritSay What?Service With Soul/Tom PetersSid Story, TheSpirit Of The DolphinStart Right…Stay RightTheir’s Is Not To Reason Why: The Story of Lt.

Wm. Sowden SimsWe Are The Ones

12


When The Going Gets ToughWho Says We Can’t Do It/Lance ArmstrongWinningYes Lives In The Land Of NoYour Summit Awaits

MOTIVATION (self)Achieving Peak Performance On The JobAdversity QuotientAnd When You Fall/David Jansen (ice skater)C And The BoxCapacity & Energy (Priorities For Life Series)Celebrate What’s Right With The WorldCurse Of The Vanishing Employee: How To

Retain & Motivate Great EmployeesDo It Right/Lou HoltzDo It Right The First Time: Paying Attention To

DetailsDo Right 1 & 2/Lou HoltzDo Right: The Plan/Lou HoltzEither Way You’re RightEmployee Motivation: Journey To SuccessEverybody Loves A WinnerExcelling In A Changing World (Priorities For Life)Fifth Discipline: The Personal Mastery/Peter SengeFish!Fish! CultureFish! SticksFish! Tales: Building TrustFish! Tales: Jump StartFish! Tales: Peak ExperienceFish! Tales: SprintGet On The BusGood CompanyGravity Never SleepsGreat Minds On Motivation (Great Minds Series)How To See Opportunity On The JobHow You Think Is Everything: The Power Of…If Enough People Care/Lou HoltzIn ConcertIn Search Of ExcellenceJuiceLessons From The New WorkplaceLife Is ShortLincolnManaging UpMotivation (Life’s Lessons Series)Motivation: Dream It, Walk It, Believe ItOn Your OwnPerfect MomentPlayers Win The Game, ThePower Of Adversity/Tom Sullivan & Charlie PlumbSacrifice Is Just Not A BuntSecond Chance, AQuantum Leap ThinkingReady, Willing, & AbleRide The High PlacesSay What?7 Habits Of Highly Effective People/Stephen CoveySecond Effort/Vince LombardiSeeing Red CarsSisyphusSoloSportsters (non-narrative)Start Right…Stay RightStarthrower Story, TheSurvival RunTheirs Not To Reason Why: The Story of Lt.

Wm. Sowden SimsTrain, TheWay You Were, The

We Have Met The Enemy (NFL Pro Shorts Series)Whale Done Program

Whale Done!Whale Done! In Action

When The Going Gets ToughWho Says We Can’t Do ItWill To Win, TheWinning TeamWinning Ways/Tommy La SordaWorksmarts: How To Get Along, Get Noticed, & Get

AheadWorking TogetherX Factor, The: Managing & Motivating Gen XYes lives In The Land Of NoYouYour Summit Awaits

NEGOTIATINGArt Of Negotiating (Muppet Meeting Openers)5 Skills For Getting A YesGetting To YesGlobal One: International NegotiatingNegotiating For Business ResultsNegotiating To Win (Motorola Selling Concepts)Negotiating: Tying The KnotNegotiation: 3 Rules For Win-WinPloys, Gambits & Dirty Tricks Of NegotiatingStanford Video Guide To Negotiating

NETWORKINGStrategies For Success Series


NEW EMPLOYEESClerical Skills For New EmpoyeesDo It Right The First Time: Paying Attention To

DetailsEmployee Orientation Solutions Series:

Getting A Good StartGetting Along With The BossGetting Along With Your Co-workers

Hiring The BestLegal & Effective HiringManaging UpProfessional Conduct 101: Vital Skills For New

EmployeesStart Right…Stay RightStarting Your New JobSucceeding At Work: The Adventure BeginsWorking Together WorksWorking Together Works: Short

NON-NARRATIONDivided Man, TheEggLife Is ShortSand CastleSisyphusSportstersTeamworkWorking Together Works: ShortZea

ONE-ON-ONE TRAININGTrain The TrainerYou’ll Soon Get The Hang Of It

13

ORIENTATIONBeginning Employment Relationships (Millenium-

Leadership Series)Do It Right The First Time: Paying Attention To

DetailsEmployee 101: Respecting The TeamEmployee Orientation Solution Series:

Getting A Good Start!Getting Along With The Boss!Getting Along With Your Co-workers!

Jukebox Journey With Soul (Jukebox Series)9-5 Survival GuideStart Right…Stay RightSucceeding At Work: The Adventure BeginsWorking Together WorksWorking Together Works: ShortX Factor, The

OUTPLACEMENTDeveloping Job LeadsGuide To A Successful Job SearchHiring ProcessImpressions Count & So Do YouOut Of Work

PEER TO PEERBoomerangHandling Difficult PeopleLittle Things Mean a LotPeer PressureToxic Talk: What Would You SayWhen The Coach Is YouWorking With You Is Killing Me

PERCEPTIONElephant, The: A Simple Fable About Communica- tion, Perception, & An ElephantFather & SonIt’s Your Choice/Rocky BleierMe and YouParadigm Of PerceptionPerception: The Tragedy Of The Friendly BreakfastStrategies For Success Series


Zea: A Study Of Perception

PERFORMANCE APPRAISALBeyond Appraisal: Managing Performance

EverydayCare & Candor: Making Performance Appraisals

WorkConducting The Performance Appraisal: Be A

Coach, Not A JudgeContinuous Performance Appraisal, TheDiscussing PerformanceDreaded AppraisalGood News! It’s Performance Appraisal TimeHow Am I DoingHow Supervisors Should Appraise Employee

PerformanceHuman Touch Performance AppraisalLegal & Effective Performance Appraisal (Legal &

Effective Employment Series)Legal Side Of Evaluating PerformanceLegal Side Of Performance Appraisal: You Be The JudgeLet’s T.A.L.K.: Handling Difficult Performance

Appraisal


14

Looking Forward: Your Performance AppraisalNot Just Another MeetingOne On One: Informal Performance ReviewPainless Performance ImprovementPerformance Appraisal (BLR, ITC)Performance Appraisal: Getting ResultsPerformance Review: Every Manager’s NightmareSurviving The Appraisal Interview (Performance

Management Series)

PERFORMANCE MANAGEMENTBeyond Appraisal: Managing Performance

EverydayBuilding Employee Morale:Missed OpportunitiesConducting High-Impact, Low Stress Performance

ReviewsPerformance Management (JITI Series)Effective Performance Management: Building A

Quality OrganizationForget For SuccessHow Supervisors Should Appraise Employee

PerformanceLet’s Talk! Performance FeedbackManager’s Guide, AManaging Performance ProblemsMastering Performance Management (SM.A.R.T.)Once & For AllOne On One: Informal Performance ReviewPainless Performance ImprovementPerformance Management (Aims)Performance Management (Consul’t Video Series)Performance Matters: The Importance of PraisePerformance Matters: The Need For Constructive

CriticismPerformance Review Series

1. Every Manager’s Nightmares2. Every Appraisee’s Dream

Reinventing Appraisals Video SeriesPart 1. The Performance Management CyclePart 2. Setting The GoalPart 3. Determining Key Result AreasPart 4. Identifying Performance StandardsPart 5. Managing Change & Developing Performance

Talent! How To Win The Great War For TalentWith Tom Peters

Targeting For Performance

PERSONAL GROWTHA+ In The Workplace: Developing Positive BehaviorAccountability Toolkit: Government VersionAchieving Peak Performance On The JobA.C.T. With IntegrityActivating AttitudeAdversity QuotientAdversity Quotient At WorkAssertive Professional, TheAttitude VirusAttitude: A Little Thing That Makes A Big DifferenceAttitude Your Most Priceless PossessionBasics Of Business EtiquetteBattle For ExcellenceBouncebackBoomerangBrain Game, TheCapacity & Energy (Priorities For Life Series)CharismaClerical Skills For New EmployeesDo It Right The First Time: Paying Attention To

DetailsEagle’s Secret

Employee Orientation Solution Series:Getting A Good Start!Getting Along With The Boss!Getting Along With Your Co-workers!

Ethics 4 EveryoneEverybody Loves A WinnerExcelling In A Changing World (Priorities For Life)Focus Your Vision40 Hours: Invest In YourselfGet Organized & Stay Organized: The 7 Day Plan

For Putting Your Work Life In OrderGettig Ahead By Getting Along: People Skills For

The WorkplaceGift Of Learning, TheGoals: The Backbone Of DreamsGood CompanyGuide To Successful Job SearchHappily Ever After...Setting GoalsHow To Be Creative On The JobHow To Clear Your Desk: The Paper ChaseHow To See Opportunity On The JobHow To See Opportunity In A Changing Work-

placeImpressions Count And So Do YouIt’s Your Choice: Interviewee VideoIt’s Possible/Les BrownInvisible Rules: Men, Women & TeamsJuiceJukebox Journey With Soul (Jukebox Series)Legacy Of Achievement, TheLife Is ShortLincolnMaking Your Own LuckManaging UpMastering Personal ChangeOwn Your OwnPersonal Issues (Consultant, The, Series)Players Win The Game, ThePloys, Gambits & Dirty Tricks Of NegotiatingProfessional Conduct 101: Vital Skills For New

EmployeesProfessional ExcellenceProfessional PresenceReaching The Next Level & Beyond (Priorities For

Life)Sacrifice Is Just Not A BuntSecond Chance, ASeeing Red Cars7 Day Professional Image UpdateStraight Talking: The Art Of AssertivenessStart Right…Stay RightStarthrower Story, TheStrategies For Success Series


Succeeding At Work: The Adventure BeginsSuccess Through Positive ThinkingSupervisory Self-AppraisalSurvival In The WorkplaceTaking The Initiative On The JobTruth About Business Casual, The (Truth Series)Unlocking ConflictValuing Our Workplace Series


When I Say No, I Feel GuiltyWhen Opposites ComplementWorksmartsYes Lives In The Land Of No

Your Image At WorkYour Summit Awaits

PERSONAL SITUATIONSBoomerangBalancing Home & CareerCapacity & Energy (Priorities For Life Series)Clerical Skills For New EmployeesClimbingExcelling In A Changing World (Priorities For Life)Family Medical Leave ActFear Of Success/Ben BissellJuggling Priorities: How To Balance Your LifeLife Is ShortLittle Things Mean a LotManaging UpPersonal Issues (Consultant, The, Series)Personal Issues (JITI) Series)Truth About Business Casual, The (Truth Series)Virtual office

PLANNINGAll ChangeGet Organized & Stay Organized: The 7 Day Plan

For Putting Your Work Life In OrderGetting Things Done: The 5 Phases Of Managing

WorkflowHow To Juggle Multiple PrioritiesIntegrated Management PlanningTake Back your Time: How To Manage Your

Workload & Still Have A LifeWhat Is Strategic Planning

PRESENTATION SKILLSBasics Of How To Plan, Write & Give A Winning

PresentationBe Prepared To SpeakGet To The Point, Keep To The PointHow To Make Winning PresentationsHow To Write & Deliver Great SpeechesLife Is A Series Of PresentationsPowerful Ways To Persuade PeoplePresentation ExcellencePresentation Skills For The Professionally PetrifiedSpeak Like A Pro…& Get A Standing Ovation Every

TimeSpeaking (Business Communication Series)Speaking Effectively To 1 Or 1000Speaking Effectively To 1 Person Or A Roomful:

Proven Techniques That’ll Make You A MasterSpeaking With Confidence, Clarity & CharismaWinning Them Over

PROBLEM EMPLOYEESConstructive CommunicationHow To Handle Difficult People Series


Why Won’t Rodney WorkWorking With You Is Killing Me

PROBLEM SOLVINGA.C.E. It: How To Solve Tough Workplace ProblemsBlue Movie, The: Generating Great IdeasBrilliant, Simply Brilliant Series


Father & Son


How Do You Put A Giraffe Into A Refrigerator?Learning To Solve ProblemsLearn While & Doing (Putting The Learning Organi-

zation To Work Series)Powers Of 10Why Didn’t I Think Of That?Zea: A Study Of Perception

PRODUCTIVITYAchieving Peak Performance On The JobAttitude VirusBoomerangBuilding Productive Workplaces (Blue Sky)Challenge To America Series

Old Ways, New GameHeart Of The Nation, TheWinning Strategies

Constructive Criticisim: How To Build Better Perform-ance

Do It Right The First Time: Paying Attention ToDetails

Do More In Less Time: Tame Your Workload ByDramatically Increasing Your Productivity

First Time Around, TheForget For SuccessGet Organized & Stay Organized: The 7 Day Plan

For Putting Your Work Life In OrderGoal, The. How ToGroup ProductivityHow To Juggle Multiple PrioritiesHow To Receive Work Assignments (Empow’r Series)I’m Glad You NoticedJourney Into The Heroic EnvironmentLearning After DoingLearn While Doing (Putting The Learning. . . Series)Listening: The Key To ProductivityMaslow’s Hierarchy Of NeedsOrganizational ClimatePainless Performance ImprovementPygmalion Effect, The: Managing The Power of

ExpectionsReinventing The Corporate SpiritSmart Workplace Series:

1. High Performance Workplace2. Creating A Smart Workforce

Solving The Performance PuzzleTake Back your Time: How To Manage Your

Workload & Still Have A LifeToxic Talk: What Would You SayWe Need To TalkWill To Work

PROJECT MANAGEMENTFirst Time Around, The5S GarageGetting Things Done: The 5 Phases Of Managing

WorkflowHow To Juggle Multiple Priorities

PROJECT PLANNINGFirst Time Around, The5S GarageGetting Things Done: The 5 Phases Of Managing

WorkflowTeam Building For Mgrs, Supervisors & Team

Leaders

QUALITYBasic Six Sigma SkillsBasic Tools For Quality ProcessCornerstones Of QualityCost Of Quality, The

15

Customer Care Is Everyone’s JobCustomer Is Always Dwight, TheDo It Right5S GarageFlorida Power & Light ModelGood Enough Isn’t Good EnoughGood Old Days Of Quality ServiceIn Search Of Quality: Quality Through People

Wallace)In Search Of Quality: Quality Through Systems

(Motorola)ISO 9000 & Why Do I Care?ISO 9000 Series

ISO 9000: Quality AssuranceISO 9000: 6 Steps To Global Quality

SO 9000: 2000 In FocusSO 14000: The ISO 14000 ChallengeLeading The Nation

Volume 1: Team Based QualityVolume 2: Customer Driver Quality

Managing Frontline StaffMining Group GoldOn The Brink Of PerfectionQuality At WorkQuality ConnectionQuality In The OfficeQuality Secrets: Baldrige Award Winners SpeakQuality Service In The Public SectorQuality Supervision For IndustryQuality: You Don’t have To Be Sick To Get BetterRace Without A Finish Line, TheReengineering The FutureSupervising For QualityWhat Is Quality?Why QualityWinning FormulaWorking On The Front Line

READINGBusiness Communications: Reading

RECRUITINGHiring Process, The: Guide To InterviewingHiring The BestHow Great Companies Get Great PeopleManaging A Diverse Workforce: Recruiting &

InterviewingTalent! How To Win The Great War For Talent

With Tom Peters

REENGINEERING5S GarageReengineering The FutureWolves On The Horizon: Reengineering For Survival

RELATIONSHIPBoomerangGettig Ahead By Getting Along: People Skills For

The WorkplaceRelationship StrategiesValuing Our Workplace Series


Valuing Relationship Series:Demonstration TapeInterpersonal SynergyOrganizational EnergyPersonal Patterns

Working With You Is Killing Me

RESPECT/HARASSMENTAs Simple As Respect

Beyond Sexual Harassment: Other Forms OfHarassment

Clear Picture, A: Harassment In The Public SectorCost Of Intolerance, TheDifferencesDon’t Shoot The Messenger; Common Workplace

Courtesies To Reduce Tension & Lower StressDrop By DropGenerations In The WorkplaceGenerations: M.E.E.T. For Repect In The WorkplaceHarassment Is…Harassment IHurts: It’s PersonalHarassment: The Real sceneIn This TogetherIt’s About Respect; Recognizing Harassment In A

Diverse WorkplaceIt’s Not Just About Sex Anymore: Harassment &

Discrimination In The WorkplaceLet’s Face It: Harassment Training For SupervisorsLet’s Get Together: Communicating Respect In A

Diverse WorkplaceLittle Things Mean a LotMatter Of Respect, AM.E.E.T. On Common GroundM.E.E.T. Zero Tolerance: Enforcing Zero ToleranceOuch! That Stereotype HurtsOuch! Your Silence HurtsPerson-To-Person: Creating Respectful WorkplacesRespect (Smart Start Meeting Openers)Respect Vs. Harassment Training System

How To Recognize & Prevent HarassmentHow To Resolve Harassment SituationsEffective Intervention Techniques.How To Receive & Resolve Harassment Com-

plaintsManaging The Healing ProcessEffective Training Techniques

Respectful Workplace, The, Series1. Opening The Right Doors2. Diffusing Hostility Through Customer Service3. Managing Harmony

Respectful Workplace, The: Conflict ResolutionTraining Scenes

Right Side Of The Line, TheStep Up, Speak UpToxic Talk: What Would You SayValuing Our Workplace Series


You Can Stop HarassmentYou Can Stop Harassment Training ScenesWhen Opposites ComplementWorkplace Harassment: Prevention & The LawWorksmarts: How To Get Along, Get Noticed, & Get

Ahead

RESPONSIBILITYAccountability That Works!Accountability Toolkit: Government VersionBeing Empowered: Making A DifferenceBlame GameDo It Right The First Time: Paying Attention To

DetailsFirst Time Around, TheIs Good Enough?Leadership Kit: It’s Not My FaultManaging UpOuch! Your Silence HurtsThat’s Not My ProblemToxic Talk: What Would You Say


16

Valuing Our Workplace SeriesDoing Our PartA Look Inside Ourselves

Who Are They Anyway?You Are The Organization: Every Employee’s Public

Relations Role

RETALIATIONPreventing Retaliation In The Workplace

RETAILCan You Help Me?Container Store, The: Re-imagine Customer Ser-

vice & Talent (Tom Peters: Re-imagine!)Courage To CoachCrime Check: Retail EmployeesCrime Check: Retail ManagementCustomer Service Teamwork: It’s Show Time (Cust- omer Service Training Series)Exceeding ExpectationsI Know It When I See ItJordan’s Furniture: Re-imagine The Customer Ex-

perience (Tom Peters: Re-imagine!)Loss PreventionMental Workout: Retail 1 & 2More Than A Gut Feeling (Interviewing)Point Of ImpactPrescription For ComplaintsQuality Customer ServiceRetail Learning Library, The

Actions and AttitudesBuilding Your TeamFive Star SellingLeadership through CommunicationThe S.T.O.P. ShopWelcome to the TeamZero Tolerance: Harassment & DiscriminationAwareness

Secret Customer Service UncoveredService ChallengeSexual Harassment: Is It Or Isn’t It

RISK TAKINGIf At First: Overcoming The Fear Of FailureNFL: Risk Taking: Putting It All On The LineRisk Maker, Risk Taker

SAFETYAn Extra Effort For Safety SakeAnthrax AwarenessAnthrax Threat, TheBack Care & SafetyCrime In The Workplace: Personal Safety: Mugg-

ings & CarjackingsDriven To DistractionDriver Safety: A Lifetime Of LearningEmergency Action Plan: Crisis Under ControlFacility Security: The Critical LinkFire Prevention & SafetyFire Safety & EvacuationForklift Operation & SafetyForklift Safety: InspectionForklift Safety: The Experienced OperatorHand Safety: You Control ItHazard CommunicationHearing Conservation: You Decide What To HearLessons From Ground Zero: Evacuations & Emer-

gency Action PlansLockout-tagout ProceduresMr. UnexpectedMoving Forward…In The Aftermath Of TraumaNo Injury, No Accident?

Office Safety: (2 versions)Office Safety: It’s A Jungle In ThereOver ExertionProper Lifting echniquesRedesigning A Workplace for Self-RegulationRespiratory ProtectionSafety And Substance AbuseSafety Attitudes: Food For ThoughtSafety On The Job: Accidents, Causes & Pre-Job

Safety Checklist PreventionSafety On The Job: Hazards Of Substance AbuseSEA-J Special Report: Disaster PreparednessSlips, Trips & FallsSuccessful Safety Committees: They’re No AccidentTraining Timeout Series

Boating Safety TDriving In Rainy WeatherFamily Vacation SafetyFood Poisoning/ChokingHoliday DrinkingHoliday TravelingHome SecurityPackage Bomb SafetyPersonal SafetyPreventative MedicineRecyclingSummer Sports SafetyWinter Sports SafetyWorking Parents

Winter Walking: Avoiding Slips & Falls

SALES MANAGEMENTBoomerangDon’t Fire Them, Fire Them UpGet To The Point, Keep To The PointManaging Sales StressMore Than A Gut Feeling: Hiring Excellent Sales

PeopleMotivating Salespeople (Superior Sales

Management)SalesSmarts For Sales Managers (SalesSmarts

series)Skills Coaching (Superior Sales Management)Super SalesmanTalent! How To Win The Great War For Talent With

Tom Peters

SALES TIME MANAGEMENTManage Your Time To Build Your TerritoryTime & Territory Mgmt: Turning Time Into GoldUnorganized Sales Person

SECRETARIAL/ADMINISTRATIVEClerical Skills For New EmployeesGet To The Point, Keep To The PointImpressions Count & So Do YouSeven Day Professional Image UpdateWhen You’re Smilin’You

SECURITYCrime Check: Personal SecurityCrime Check: Retail EmployeesCrime Check: Retail ManagementCrime Check: Security Procedures For Bank Em-

ployeesCrime In The Workplace: EmbezzlementCrime In The Workplace: Illegal Business Trans-

actionsCrime In The Workplace: Information TheftCrime In The Workplace: Theft of PropertyLeakproof: 8 Privacy Principles

Stolen Identity: Crimes Of The Millenium

SELF DEVELOPMENTAccountability Toolkit: Government VersionChoice, TheDeveloping Job LeadsDon’t Panic5 Waves Of Trust, TheGet To The Point, Keep To The PointGettig Ahead By Getting Along: People Skills For

The WorkplaceGrowing In PlaceHumor, Risk, ChangeInner Game Of ManagementIs Good Enough?Legacy Of Achievement (short & long versions)Ouch! Your Silence HurtsProfessional Conduct 101: Vital Skills For New

EmployeesProfessional PresencePromotabilitySecond Chance, ASeeing Red CarsStart Right…Stay RightStarthrower Story, TheStrategies For Success Series


Way You Were, TheYouYour Image At Work

SELF DIRECTED WORK TEAMSSmart Workplace

SELF MANAGEMENTAdventures In Sales, Service, & Self EsteemDo It Right The First Time: Paying Attention To

Details40 Hours: Invest In YourselfEverybody LeadsSecond Chance, ASeeing Red CarsManaging UpProfessional Conduct 101: Vital Skills For New

EmployeesStrategies For Success Series


SELLING SKILLSAsk For The OrderBattle For ExcellenceBe Prepared To SellBenefit SellingBeyond Needs Assessment: 10 Steps To Consult-

ative SellingBoomerangBreaking Competitive AccountsBusiness-to-Business Prospecting Series

Part 1: Determine & Reach Key DecisionMakers: Sticking To It

Part 2: Verify The Decision Maker & Ask ForThe Business: Develop The Thirst

Part 3: Listening & Addressing Resistance:Prepare For Obstacles

Citizen SaylesCold Calling Techniques


Communicating Effectively With Customers Series1. Effective Communication Starts With You2. Communication Is Selling3. Art Of Questioning, The4. Professional Word Power5. Effective Telephone Communication6. Communicating With Irate Customers

Competitive EdgeContainer Store, The: Re-imagine Customer

Service & Talent (Tom Peters: Re-imagine!)Cost Of IntoleranceCost Of QualityCourtesy Or ConsequenceDon’t Fire Them, Fire Them UpGender-Driven SellingGet Out There & Selllllll (Tim Conway Series)Get To The Point, Keep To The PointHeat Up Your Cold CallsHidden Advantage-Neuro-Linguistic SalesHow To Ask Positive QuestionsHow To Build TrustHow To Connect In BusinessListen & Win: How To Keep Customers Coming

BackMotorola Selling Concepts Series:

Identifying Needs & OpportunitiesDemonstrating Features & BenefitsHandling & Preventing ObjectionsClosing ConceptsSelling With StyleListening For ResultsNegotiating To WinCompeting For The Gold

Muppet Meeting Openers & BreaksOne-To-One Future, The: Building Relationships

One Customer At A TimePloys, Gambits & Dirty Tricks Of NegotiatingPowerful Ways To Persuade PeopleRed Hot Cold CallingRed Hot CustomersSales Connection, The, Series

Sales Engine, TheSeller’s World, ABig Picture, ThePersonal Touch, TheFirst ImpressionsSales TalkIn The KnowGood Match, AIn PositionBeneath The SurfaceStep By StepMaking ConnectionsPlan Of ActionGoing The DistanceShow & TellBreaking ThroughOn The Dotted LineFull ServiceExtra Mile, TheSetting The PacePeak PerformancePersonal Best/Bonnie BlairOn LineOpen LineRight Choice, TheOne World

Sales Essentials Series/Fern BrattenSelling By The NumbersBig Finish, TheSelling With Passion

17

Sales Is Not A Dirty WordSales Questions That Close The Sale Program

Advanced Communication & Listening SkillAdvanced Selling SkillsGaining CommitmentHandling ObjectionsPresenting Powerful Solutions

S.A.L.E.S. Series, TheFor Sales ManagersFor Sales ProfessionalsFor Service & Support Professionals

Second Effort/Vince LombardiSell?Sell Benefits: Communicating For ResultsSell It To Me Series:

1. Preparing The Way2. Doing The Deal Selling, A Prospective

Sell! 25 Essentials On Selling With Tom PetersSelling Made Simple/Steve SullivanSelling On The PhoneSmart QuestionsSo You Want To Be A Success At Selling:

1. Preparation, The2. Presentation, The3. Difficult Customers4. Closing The Sale

SoloSupersalesmanTalent! How To Win The Great War For Talent With

Tom PetersTheirs Not To Reason Why: The Story of Lt. Wm.

Sowden SimsTime & Territory Management: Turning Time Into

GoldUnorganized Salesperson Series:

Parts 1 & 2What Do You Say?What’s Your Pickle?Who Sold You This, Then?

SERVICE REPSBest In The Field

SEXUAL HARASSMENTBeyond Sexual Harassment: Other Forms Of

HarassmentCost Of Intolerance, TheEmployee Awareness: Sexual HarassmentEnding Sexual HarassmentGender & Sexual Orientation Work Place Issues

(Diversity Series)Handling The Sexual Harassment ComplaintHarassment Is…Ho Ho Or Oh No! Humor Or HarassmentHow To Handle A Sexual Harassment investiga

tionHR & EEO Toolbox (Learncom Books)HR Case Files: Sexual HarassmentIn This TogetherIntent Vs. Impact: Managaing A Harrassment-Free

& Diverse Workplace (On-line)Intent Vs. Impact Series

Part 1. Management Harassment PreventionPart 2. Employee Harassment Prevention

It’s Not Enough To Know Better SeriesEmployee’s VersionManager’s VersionYou Need To Know…Sexual Harassment IslIlegal

It’s Not Just About Sex Anymore: Harassment &Discrimination In The Workplace

It’s Up To You: Stopping Sexual Harassment

Employee & Manage versions’Let’s Get HonestLet’s Get Real About Sexual Harassment Series

1. Go For Gold2. Seeing The Light3. Boyz In The Room4. Do Or Die5. Man Oh Man6. Getting Real

Man To ManMatter Of Respect, AMiller Guide, TheMyths Vs. Facts Series

Part 1. How To Recognize & Confront SubtleSexual Harassment.

Part 2. How To Manage Sexual HarassmentSituations

Patterns Series:Program 1: Preventing Sexual HarassmentProgram 2: Responding To Sexual Harass-

mentProgram 3: Rights & Responsibilities

Patterns’ Training ScenesPerson To Person: Creating Respectful WorkplacesPrevent Sexual Harassment In The WorkplacePreventing Sexual Harassment For EmployeesPreventing Sexual Harassment For Managers &

SupervisorsPreventing Sexual Harassment In The WorkplaceProactive Management Of Sexual Harassment:

Recognition, Intervention, PreventionReal World Guide To Sexual Harassment In The

Workplace, A (Positive Prevention Series)Respect Vs. Harassment Training System Program

How To Recognize & Prevent HarassmentHow To Resolve Harassment SituationsEffective Intervention Techniques.How To Receive & Resolve Harassment Com-

plaintsManaging The Healing ProcessEffective Training Techniques

Sexual Harassment (Mosaic Workplace Series)Sexual Harassment (Smart Start Meeting Openers)Sexual Harassment: A Common Sense Approach

Employee VersionManagement Version

Sexual Harassment A High Price To Pay SeriesProgram 1. Employee AwarenessProgram 2. Management Briefing

Sexual Harassment: A Manager’s GuideSexual Harassment: A Manager’s Guide In CASexual Harassment: An Interactive Guide To Your

Workplace Rights & Responsibilities (CD)Sexual Harassment & Gender DiscriminationSexual Harassment Awareness: What You Need

To KnowSexual Harassment: Beyond The LawSexual Harassment: A Common Sense ApproachSexual Harassment For Education Series:

1. Administration, 2. StudentSexual Harassment For Managers: Zero ToleranceSexual Harassment From 9-5Sexual Harassment In The 21st CenturySexual Harassment In The Workplace...Identify,

Stop, PreventSexual Harassment: Is It or Isn’t It?

Retail & Hospitality versions available tooSexual Harassment: It Can Happen HereSexual Harassment: Know Your RightsSexual Harassment: New PerspectivesSexual Harassment Prevention Kit


Sexual Harassment: Prevention, Recognition,Correction

Sexual Harassment QuizSexual Harassment Series:

Understanding The LawHandling The Complaint

Sexual Harassment Series:1. New Behaviors, New Issues2. New Management Challenges

Sexual Harassment: Serious BusinessSexual Harassment: Situations For Discussion

Retail & Hospitality versions available tooSexual Harassment:? You DecideSexual Harassment: You Make The CallStop Sexual Harassment: Interactive Training For

SupervisorsSubtle Sexual Harassment Series:

The Issue Is RespectManagement’s New Responsibilities

Subtle Sexual Harassment Training ScenesWhat Everyone Needs To Know About Sexual

HarassmentWork Plays: Sexual Harassment In A Healthcare

EnvironmentYou Can Stop Harassment Series

1. Taking Responsibility2. Responsible Leader, The

You Can Stop Harassment Training Scenes

SITUATIONAL LEADERSHIPStyles Of Leadership

STRATEGIC PLANNINGIntegrated Management Planning ToolsStrategic LeadershipStrategic Leadership Type IndicatorStrategic Planning In GovernmentVision Of Teams

STRESSArrest That Stress: How To Depressurize Your

Work LifeBalancing The Stress Of LifeCommunicating To Reduce StressCoping With Stress In The Real WorldDealing With StressDon’t PanicFear & Stress In The WorkplaceHumor Prescription Care for the Care GiverJust RelaxLaughing At StressLife Meets Work:: Overcoming Stress, Fear &

AnxietyManaging DistressManaging Sales StressManaging StressManaging Stress Before It Manages YouManaging Stress/Ben BissellMoving Forward…In The Aftermath Of TraumaOvercoming Stress At WorkOvercoming Stress, Fear & AnxietyPreventing & Managing StressRe-energize YourselfSaving For StressShiftwork: Circadian SurvivalShort Circuiting StressSick Of StressStress Is A GiftStress ManagementStress Management: A Practical ApproachStress Management Series (Dr. David Katz)

Recognizing Stress18

Managing StressResilience: Mastering StressYoga @ WorkStress, Weight Control & Emotional Eating

Stress You’re In ControlStressBusters/LarocheTackling StressTake Your Job Seriously & Yourself LightlyWell, Well, WellWhen The Going Gets Tough

SUPERVISORY SKILLSAchieving Supervisory ExcellenceAfter All, You’re The SupervisorAfter The Hire: Retaining Good EmployeesBoomerangConfident SupervisorCommunication Cornerstones: Building TrustCurse Of The Vanishing EmployeeDebi’s Way: A Profile In ManagementFront Of The Class, TheGet To The Point, Keep To The PointHiring The BestHow To Build A High Performance Workforce…

The Keys To Effective SupervisionHow To Handle Difficult People Series


How Supervisors Should Appraise EmployeePerformance

How To Supervise PeopleIt’s Okay To Be Bossjust In Time Information (JITI) Series): Management

Solutions In Under 5 Minutes Series1. Personal Issues2. Discrimination/Legal Issues3. Conflict Management4 Performance Management

Leadership (Life’s Lessons Series)Let’s Face It: Harassment Training For SupervisorsLife Is ShortManager Or Mouse?Managing MeManaging UpNew Supervisor: Skills For SuccessPygmalion Effect, The: Managing The Power of

ExpectionsSetting The Stage For SuccessSid Story, TheSmart QuestionsSupervisor ToolkitSupervisory Skills: Take ControlTaking The Step Up To SupervisorTraining Ground: Supervisory Skills12 Danger Zones For Supervisors ProgramWould I Follow Me?Would I Inspire Me?Would I Work For Me?You’ll Soon Get The Hang Of It

TEAMWORKAll For One: Team Building In ActionAmerica3: Power To CreateApollo 13 Leadership: Down-To-Earth LessonsAt Work Series

Part 1. Customer Service At WorkPart 2. Supervisory Skills At WorkPart 3. Teamwork At Work

Attitude Virus., The: Curing Negativity In TheWorkplace

Bear Essentials Of Business, TheBest Of Motives, The, Series:

1. Nobody Ever Tells Us2. Nobody Ever Asks Us

BoleroBoomerangBrain Game, TheBuilding The Perfect TeamClimbingConfident Supervisor, TheCreating Your DreamTeam: How To Harness The

Power Of TeamworkDo Right 2/Lou HoltzDo It RiightDoes The Team Work?Effective TeamworkEverestEveryone’s Teamwork RoleExcellence Files, TheFile 101: Teams For Success (Excellence Files:

Action Agenda Series)First Among Equals: Leading A TeamFish!Fish! CultureFish! SticksFish! Tales: Building Trust5 Star TeamworkFrom Hell Series

Bosses From HellCommunicators From HellCustomer Service From HellEmployees From HellInterviewers From HellPublic service From HellSalespeople From HellTeams From HellFrom No To Yes

Four Weeks In MayGet On The Right BusGetting Cooperation: Teambuilding That WorksGift, TheGiving Leadership AwayGlobal Scenario: Building The Multicultural TeamGlobal Scenario: Building The Virtual TeamGroup ThinkHow In Hell Do We ManageHow To Ask Positive QuestionsIf Enough People Care/Lou HoltzI’m Glad You NoticedImplode! Building Trust, Teams & Communications…In ConcertInvisible Rules RevisedKingdom Was Lost, TheLance Armstrong Meeting Openers


Lessons From GeeseLife Is Good...And Work Can Be TooManager’s Balancing Act, The: Paradoxical

ManagementMagic Of We, TheNFL Series:

Courage To ChangeSpeed Is The StrategyTeams: When Me Becomes WeCan You Guys Hear Me?We Have Met The EnemyRisk Taking: Putting It All On The Line

Not So Obvious Art Of Dynamic CollaborationOne For All: Teamwork The Meerkat Way


Painless Performance ImprovementPeer PressurePigeon Holed In The Land Of PenguinsPit Crew Challenge: Driven To PerformPlayers Win The Game, ThePower Of WordsResolving Conflicts: Strategies For A Winning

TeamSacrifice Is Not A BuntSand Castle: Team work & DiversityShape Of The WinnerSink Or Swim Teamwork: We’re All In This Toge-

therSpirit Of Individualism, TheSpirit Of The Dolphins, TheTango TeambuildingTeam Approach, TheTeam Building: Techniques That WorkTeam Building: What Makes A Good Team PlayerTeam Compatability: The Truth OptionTeam CreativityTeam Development & MaintenanceTeam ExcellenceTeam Nightmares: Solutions To Your Top Team

Problems Series:Volume 1 & Volume 2

Team Of Eagles, ATeam PlayerTeams At WorkTeamwork (2)Teamwork (Life’s Lessons Series)T.E.A.M.W.O.R.K. (Four Weeks In May companion)Teamwork/Pat RileyTeamwork: Achieving For SuccessTeamwork Essentials Video Series

Part 1. Teams That WorkPart 2. Change Without AnxietyPart 3. Meetings Under ControlPart 4. Presentations Without Fear

Teamwork: How Synergy SucceedsTeamwork In Action (Muppet)Teamwork In Crisis: Miracle Of Flight 232Teamwork What’s Trust Got To Do With It?Think Or Sink: Professional Team Decision ThinkingTogetherTraining Ground: Supervisory Skills12 Angry Men: Teams That Don’t QuitUnified Team, TheVision Of TeamsVision Web Simulation/GameWe’re On The Same Team, Remember?What A Manager Should SayWhen Opposites ComplementWho Says We Can’t Do It?/Lance ArmstrongWinning TeamWinning With WomenWorking Together WorksWorking Together Works ShortWorkteams & The Wizard Of OzYes Lives In The Land Of NoYour Place In the Team

TELEMARKETINGCall To Order: Converting Telephone Inquiries Into

SalesCold Calling Techniques 1 & 2Get To The Point, Keep To The PointMake The Connection: How To Be Effective & Pro-

ductive On The PhoneOpen Line: Telemarketing (Sales Connection Series)Selling On The TelephoneTelesales: Your Line Of Business

What’s Your Pickle?

TELEPHONE CUSTOMER SERVICEGet To The Point, Keep To The PointJust A Call Away Series:

Attitude Is EverythingReally Angry CustomersIt’s Your CallOutbound Call, TheCustomers With A Difference

Telephone Communication: Clear As A BellTelephone Courtesy & Customer ServiceTelephone Courtesy PaysTelephone Courtesy Pays Off IITelephone Courtesy: You Are The CompanyTelephone ExcellenceTelephone TalkT.H.A.N.K.S. Enlightened Customer ServiceWhen The Phone Rings: For Telephone Skills

Better Service

TELEPHONE SKILLSAdventures In Customer CourtesyAre You With MeCall Of The MummyConnections: Basic Telephone TechniquesDealing With People On The TelephoneDealing With The Irate CustomerEffective Call ManagementEffective Telephone Communication (Communicat-

ing Effectively With Customers Series)End Of The LineEvery Call CountsGet To The Point, Keep To The PointGlad I Could HelpHandling Incoming CallsIt’s Your CallJust A Call Away Series:

Attitude is everythingReally Angry CustomersIt’s Your CallOutbound Call, TheCustomers With A Difference

Last CallLet’s Talk: Telephone Tactics For Better BusinessMake The Connection: How To Be Effective &

Productive On The PhoneTelephone Behavior: The Rules Of Effective

CommunicationTelephone Communication: Clear As A BellTelephone Courtesy & Customer ServiceTelephone Courtesy PaysTelephone Courtesy Pays Off IITelephone Courtesy: You Are The CompanyTelephone Film, TheTelephone PowerTelephone Skills 2000Telephone Skills At WorkWhen The Phone Rings: For Telephone Skills

Better ServiceTelephone Talk10 Skills For Better Telephone CommunicationTime On The Line (Time Management)Voice Mail EtiquetteWinning Telephone Tips

TERMINATIONCare & Control: A Better Approach To TerminationDocumenting DisciplineEnding Employment Relationships (Millenium-

Leadership Capsules...)Jury Friendly Termination

Legal & Effective Termination (Legal & EffectiveEmployment Series)

This Is Going To Hurt Me More Than It Hurts You

THEFTCrime In The Workplace: Information TheftCrime In The Workplace: Theft of PropertyCrossing The Line (Loss Prevention Programs)Red Flags Rule: Prevention Identity TheftStolen Identity: Crimes Of The MilleniumTake A Good Look (Loss Prevention Programs)Take It Or Leave It

TIME MANAGEMENTConquer The Chaos: The Best Ideas In Time

ManagementDo More In Less Time: Tame Your Workload By

Dramatically Increasing Your ProductivityGet Organized & Stay Organized: The 7 Day Plan

For Putting Your Work Life In OrderHow To Clear Your Desk: The Paper ChaseHow To Get Things DoneHow To Juggle Multiple PrioritiesJuggling ElephantsMaking TimeManage Your Time BetterNew Time Of Your LifeSimplifying Your Work & Your LifeSuccessfully Managing Your Job & YourselfTake Back your Time: How To Manage Your

Workload & Still Have A Life30 Ways To make More TimeTime ChallengedTime Management: A Productivity PlanTime Management: Get The Most Out Of Your TimeTime Management: Keeping The Monkey Off Your

BackTime Of Your LifeTime Trap IITiming Is EverythingUnorganized Manager Series/John Cleese

Parts 1, 2, 3

TRAIN THE TRAINERFearless FacilitationGet To The Point, Keep To The PointMr. Tudball-Technology Trainer (T. Conway Series)Train-The-Trainer Series

Adult LearningNeeds Assessment & ObjectivesPlanning & DesigningMaking Learning StickEvaluationPresentation SkillsTraining With Media

You’ll Soon Get The Hang Of It

TQMCustomer Is Always DwightImproving Work SystemsMaking Quality WorkMining Group GoldQuality Secrets: The Baldrige Award Winners

Speak

UNIONEFCA Card Tricks/EFCA Card SharksRedesigning A Workplace For Self-RegulationSign Now, Pay Later (union specific)Union Realities Series:

That’s Just RealityTalking With Employees

19


20December 1, 2009

Union, The, Series:Module 1: You’re The First Line Of DefenseModule 2: Signing The Union Card

VALUESBoomerang5 Waves Of Trust, TheFlashpointGet On The Right BusGung Ho! DramaticGung Ho! Succeeding In A Changing WorldIs Good Enough?JuiceLittle Things Mean a LotMassey Triad series:

What You Are Is Where You Were WhenWhat You Are Is Not What You Have To BeWhat You Are Is Where You See

Professional Conduct 101: Vital Skills For NewEmployees

Second Chance, AStart Right…Stay Right : What Would You SayValues & Ethics (Life’s Lessons Series)Values & Visions (Blanchard Trilogy)Valuing Our Workplace Series


What You Are Is Where You Were When/M.. MassyWhat You Are Is Where You Were When…Again

VALUE PROGRAMMINGJust Get ItMassey Triad series

What You Are Is Where You Were WhenWhat You Are Is Not What You Have To BeWhat You Are Is Where You See

Start Right…Stay RightWhat You Are Is Where You Were When…Again

VISIONCelebrate What’s Right With The WorldClarity Imperative, TheDiscovering The Future:The Power Of VisionEveryday CreativityFish!Fish! CultureFish! SticksFish! Tales: Building TrustFish! Tales: Jump StartFish! Tales: Peak ExperienceFish! Tales: SprintFocus Your VisionLife Is Good...And Work Can Be TooSoaring With The PhoenixVision Of Teams

VOICE MAILVoice Mail Etiquette

WOMEN IN BUSINESSChanging The Way We Do BusinessWinning With WomenWomen And The Corporate GameWoman At The TopWoman In The BoardroomWomen’s Millennium Series:/Tom Peters

The $3 Trillion MarketProspective & Strategies

WORKPLACE VIOLENCEBack With A VengenceBe Safe (Not Sorry)Flashpoint: Recognizing & Preventing Violence In

The workplaceMoving Forward…In The Aftermath Of TraumaRespectful Workplace, The: Series:

Opening The Right DoorsDiffusing Hostility Through Customer ServiceManaging Harmony

Taking Control Of Workplace Violence

Ticking Bomb: Defusing Violence In The Workplace Series:1. Prevention & 2. Preparedness

Violence In The WorkplaceViolence: Reducing Your RiskWorkplace Violence: Customer Service & Field Per’l..Workplace Violence: Employee AwarenessWorkplace Violence: Employee TrainingWorkplace Violence: First Line Of DefenseWorkplace Violence: Recognizing & Diffusing Aggressive BehaviorWorkplace Violence: The Calm Before The Storm

ManagersWorkplace Violence: The Legal Role In Keeping

Your Workplace Safe (Legal Brief Series)Workplace Violence: The Risk From WithinWorkplace Violence: Training For Supervisors &

ManagersWorkplace Violence: When The Shooting Starts

WORK REDESIGNGetting Things Done: The 5 Phases Of Managing

WorkflowImproving Work SystemsRedesigning A Workplace For Self-RegulationReengineering The Future

WRITINGBetter Business CommunicationsBetter Business GrammarBusiness Communication SeriesDriving It HomeHandcuffs On Your BrainHow To Say ItHow To Write & Deliver Great SpeechesMastering MemosPower Writing: Techniques For SuccessWrite Stuff, TheWriting For Business Results

table of contents for categorical listings · 2015-01-25 · table of contents for categorical...

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