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4/27/2020 1 AWIA CYBERSECURITY EMERGENCY RESPONSE PLAN Agenda Cyber Resilience Risk and Resilience Assessment Recap The Cyber ERP Process Stumbling Blocks Final Thoughts 1 2

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Page 1: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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AWIA CYBERSECURITYEMERGENCY RESPONSE PLAN

Agenda• Cyber Resilience

• Risk and Resilience Assessment Recap

• The Cyber ERP Process

• Stumbling Blocks

• Final Thoughts

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Page 2: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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Cyber Resilience

What is Cyber ResilienceResilience nounre· sil· ience | \ ri-ˈzil-yən(t)s \Definition of resilience1: the capability of a strained body to recover its size and shape after deformation caused especially by compressive stress2: an ability to recover from or adjust easily to misfortune or change

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Page 3: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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The Cyber Threat

Terrorist Criminal Nation‐State

EquipmentEmployee Natural Disaster

Resilience Mindset• Accept that an event WILL happen

• “The Success Equation”• Event + Reaction = Outcome

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Page 4: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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RRA Recap

Assessment Principles• Create an Assessment Team

• Operations• Information Technology• Plant Management• Senior / Executive Management

• Determine the Scope • Operational / IT Environment?

• Standards

• Due Diligence

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Page 5: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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Tools• VSAT 2.0 (EPA)

• Cybersecurity Guidance and Tool (AWWA)

• Cybersecurity Evaluation Tool (DHS)

Cybersecurity Guidance / Tool (AWWA)• “Voluntary sector specific approach for implementing

applicable cybersecurity controls and recommendations”• Scoping – 22 Questions

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Page 6: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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Answering the Questions• Question & Answer

• Is there a documented process?

• Is process known / trained?

• Is process followed?

• Where is the evidence?

Cybersecurity Guidance / Tool (AWWA)• Controls Output

• “Suggested Controls” – must input YOUR status

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Page 7: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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Cybersecurity Guidance / Tool (AWWA)• Control Status Summary

The Cyber ERP

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Page 8: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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Risk Reduction Controls

IT Disaster Recovery Plan

Risk‐based Immediate Actions

Three Outcomes from RRA

Risk Reduction Controls• Improvement Projects

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Page 9: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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Immediate Action• Cyber Incident Response Plan

• Roles / Responsibilities• Identified Risks• Reporting Timelines• Phased Response (next slide)• Contact Lists (Internal / External)• Checklists

Cyber Incident Response PhasesEmployee training, policy, 

tools, procedures, governance, etc.

Determine the priority, scope, and root cause of 

the incident.

Discovery of the event with tools or notification.  

Includes declaration and initial classification.

Identify and isolate affected system.  Notify affected 

parties and mitigate effects.  Communicate!

Post‐incident repair.  Notify affected parties.  

Regulatory reporting.  

After action review for procedural / policy improvements.

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Page 10: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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IT Disaster Recovery Plan• Essential Elements

• Roles & Responsibilities• Inventory

• Hardware / Software / System Passwords

• Backups• Communications Plan• Critical Suppliers / Service Providers

• Equipment & Software• Consultants & Vendors

Stumbling Blocks

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Page 11: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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I’m glad water isn’t a target!

Energy Defense

Finance Healthcare

This can’t happen to us…

We’re okay… We’re not connected to the Internet…

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IT & Operations will never work together

Final Thoughts

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Page 13: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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Final Thoughts

Final Thoughts

Risk Management

Training & 

Exercising

Reporting

Accountability

Procure ment

Teamwork

Resilience is ALWAYS a Leadership Issue!

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Page 14: TAWWA ERP Cyber Doug...4/27/2020 3 The Cyber Threat Terrorist Criminal Nation‐State Employee Natural Disaster Equipment Resilience Mindset • Accept that an event WILL happen •

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Final Final Thought

Doug ShortResiliency and Cybersecurity ChairTexas Section [email protected]@defensorsolutions.com

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