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Oracle Customer: Tourism Development &

Investment Company

Location: Abu Dhabi, United Arab Emirates

Industry: Public Sector

Employees: 500

A word from Tourism Development & Investment Company

“Oracle E-Business Suite Release 12.1

enabled us to maintain a single source of

truth for actual costs, budgets, and

forecasts. The solution enabled us to

improve our financial control capabilities

and streamline processes, such as

costing operations, but most importantly,

it gave us the tools to better understand

the complex cash management

requirements inherent to a government

entity.” – Shaun O’Connor, Chief

Financial Officer, Tourism Development &

Investment Company

Challenges

Replace legacy financial system and regain control and visibility over costs, budgets, and financial transactions crucial to complex property development and infrastructure projects

Eliminate a spreadsheet culture, putting an end to individual users’ local Microsoft Excel data stores and replacing them with transparent, centralized financial processes that provide a single source of the truth

Cut complexities and inefficiencies in the budget approval process, making property development projects more efficient, easier to track, and more accountable

Replace manual financial processes and repetitive paperwork with automated self-service, introducing electronic workflows that control financial transactions across the business, such as initiating purchase orders and making budget changes

Replace a failed, standalone BI application with a smarter, integrated, companywide solution that eliminates reliance on the IT department, ultimately reducing overhead while providing more intelligence to the wider business

Oracle Product and Services

Oracle E-Business Suite Release 12.1

Oracle Financials

Oracle Project Costing

Oracle Project Management

Oracle Advanced Procurement

Oracle Procurement and Spend Analytics

Oracle Project Analytics

Oracle Business Intelligence Enterprise Edition

Oracle Financial Analytics

Oracle Hyperion Financial Management

Oracle Hyperion Planning

Solutions

Worked with Mahindra Satyam to deploy Oracle E-Business Suite 12.1 to 500 users across three sites, replacing outdated legacy financial systems with integrated financial applications and benefitting the business with greater financial process visibility and control

Used Oracle Financials to move from retrospective to real-time transaction reporting, enabling more timely changes to be made to variables—for example, updating construction contracts in minutes rather than weeks—and providing constant visibility into construction project adaptations to multiple end users for greater accuracy and accountability

Replaced paper-based project costing with electronically-captured project accounting far earlier in the lifecycle, enabling streamlined, less labor-intensive costing operations and tighter budget controls that are reported to everyone in the business in hours rather than weeks

Replaced paper-based variation order and progress payment certification processes with automated processes through Oracle solutions

Maintained a single source of financial truth and instilled more accurate cash flow projections, ensuring that TDIC borrows the right amount of money from the government at the right rate, creating enormous savings

Used Oracle E-Business Suite to ensure compliance with Abu Dhabi Systems & Information Centre, the governmental party that owns the IT agenda of the UAE, which mandates 208 specific control functions, including rules and guidelines regarding the implementation of IT policies and the technical specifications

Executed regular audits, ultimately avoiding productivity challenges and delays in planning

Replaced a legacy, standalone BI application with integrated, Oracle Business Intelligence Enterprise Edition in just two months, putting BI report generation into the hands of actual business users for the first time

Tourism Development & Investment Company Better Manages Massive Construction Projects Through ERP Automation

Tourism Development & Investment Company (TDIC) is a government-owned, independent company that invests in the

development of sustainable tourist destinations within the Emirate of Abu Dhabi, United Arab Emirates (UAE). Its flagship project

is the development of Saadiyat, a 10,424-square-mile natural “Island of Happiness,” 1,640 feet off the coast of Abu Dhabi. At the

heart of Saadiyat are the Louvre UAE, the Guggenheim UAE, and the Zayed National Museum, three iconic tourist destinations

that will initially comprise the cultural district, setting a new global standard for cultural developments.

TDIC directly employs a staff of approximately 500, as its primary business model is one of outsourcing. As a master developer,

TDIC engages with a complex supply chain of contractors and subcontractors to deliver high-quality tourist destination

experiences. Its primary focus is on project delivery governance, with contract management at the fore. The organization turned

to Oracle when it had outgrown its legacy financial systems. As a public sector company, it could no longer control its cost basis,

manage operational contracts and budget approval processes, or track and report every required level of financial processing.

TDIC’s priority, therefore, was to deliver a single source of truth by migrating all corporate financial information and processes to

an integrated enterprise resource planning (ERP) solution.

To meet its goals, TDIC deployed Oracle E-Business Suite Release 12.1 applications as well as Oracle Hyperion Financial

Management, Oracle Hyperion Planning and Oracle Business Intelligence Enterprise Edition. With the solutions, TDIC gained centralized control and visibility over all transactional

processes, ensuring greater efficiencies in automated workflows, project costing, and budget approvals while reducing business intelligence (BI) overhead and meeting local

compliance regulations set forth by Abu Dhabi Systems & Information Centre, the governmental party that owns the IT agenda of the UAE.

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Deployed Oracle Hyperion Financial Management, consolidating and centralizing all financial reporting from six legal entities, saving five days’ processing per month while enhancing security and forecasting capabilities, which allowed for tighter control of the impact of inflationary, raw materials costs through improved planning and modeling capability

Deployed Oracle Hyperion Planning to manage organizational cash flow and business forecasts

Oracle Partner

Mahindra Satyam

Why Oracle

“This was a fight we had to win. We knew our data challenges were tough enough without choosing to partner with anyone other than a leading vendor. We had no desire to be

pioneers with technology, and we trusted Oracle, its technology, and its local team, which are all proven in the regional public sector,” said Bishnu Ippili, manager, Business

Applications, Tourism Development & Investment Company.

TDIC underwent a thorough tendering process and selected Oracle as its implementation partner, not merely because of the technology available, but also because of its unrivaled

local presence, understanding of regional business and government, and experience in deploying Oracle E-Business Suite for similar, public sector organizations.

Implementation Process

Although this deployment required months of planning, TDIC completed it on time and on budget. The organization began the project in May 2011 and pushed the new systems live

exactly eight months later, as planned, in January 2012. TDIC progressively turned off legacy system functionality throughout December 2011 to enable it to migrate data before the

new systems were operational on January 2, 2012. The business experienced no unplanned downtime, due to the comprehensive testing in earlier project phases.

Partner

TDIC undertook a competitive tender process for the role of implementation partner on this project, ultimately selecting Mahindra

Satyam as its preferred partner, based on its broad experience in a number of areas relevant to the company and the project’s

goals. The partner could refer to many previous successes in deploying Oracle E-Business Suite for a wide range of cross-

industry organizations in UAE and the Middle East-Africa Region, as well as demonstrating particular experience with large-

scale deployments in the property development arena.

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