Registration Department Tamil Nadu RFP for SI Selection Volume I Tender For Selection Of System Integrator (Si) To Design, Develop, Test, Install, Operate, Maintain & Manage Registration Application Registration Department GoTN Volume II Tender Reference No. 001/Regn/2013 Tender For Selection of System Integrator (SI) to Design De!elo" Test Install #"erate $aintain % $anage Registration &""lication '#()$* I Registration De"artment + ,oTN $arc- 2013 #ffice of I, Registration 100 Sant-ome .ig- Road /attina"a00am 1-ennai + 200023 Registration Department Tamil Nadu RFP for SI Selection Volume I 2 Table of Contents 1.Invitation to idders ! Important dates .............................................................................. " 2.Pre#$ualification Re%uirements ......................................................................................... & '.Pro(ect Profile................................................................................................................ 1' ).*vervie+ of Registration Department ............................................................................... 1, i.*vervie+ of Propert- Registration in Tamil Nadu State ........................................................... 1, ii..e- Sta/e0olders .............................................................................................................. 1, iii.1urrent *rgani2ation Structure ........................................................................................... 1& iv.*vervie+ of 3uman Resources of t0e Department ................................................................. 14 v.Roles and Responsi5ilities of DR and SR ............................................................................... 26 vi.Functional Structure and t0eir responsi5ilities ........................................................................ 21 vii.1iti2en Impact of t0e Department ........................................................................................ 22 viii.Revenue generated 5- t0e department ................................................................................ 2' i7.Services offered 5- t0e department ..................................................................................... 2' ".8nvisaged Registration 9pplication 9rc0itecture ................................................................. 2" ,.Scope of :or/ P0ase I ................................................................................................ '2 7.Pro(ect Delivera5les ........................................................................................................... '' 7i.Design; Development; Testing < 9cceptance of Registration 9pplication Soft+are ...................... ') 7ii.9pplication Implementation; Testing < 9cceptance ................................................................ '" 7iii.Data =igration.................................................................................................................. '> 7iv.Site Preparation ................................................................................................................ '& 7v.Staggered 3ard+are Suppl-; Installation < 1ommissioning ..................................................... '4 7vi.1entrali2ed 3elp Des/ ........................................................................................................ )2 7vii.1onnectivit- ..................................................................................................................... ), 7viii.Primar- Data 1entre; Disaster Recover- Setup ...................................................................... )& 7i7.10ange management < 1apacit- uilding ............................................................................. ") 77.Securit- < Performance 9udit ............................................................................................. "> 77i.Pilot Implementation ......................................................................................................... "> 77ii.State#+ide Roll#*ut ........................................................................................................... "> 77iii.Sta5ili2ation Period ............................................................................................................ "& 77iv.?o#@ive ........................................................................................................................... "& 77v.u-#5ac/ ......................................................................................................................... "& 77vi.Scala5ilit-; soft+are upgrades ............................................................................................. "& 77vii.3ig0 availa5ilit- of application services ................................................................................. "4 77viii.Integration +it0 =o5ile Service gate+a- .............................................................................. "4 77i7.Interopera5ilit- re%uirements .............................................................................................. "4 >.Scope of :or/ # P0ase II ................................................................................................ ,6 777.Registration 9pplication *perate; =aintain < =anage ............................................................. ,1 777i.Facilit- =anagement Services AF=SB .................................................................................... ,1 777ii.*peration < =aintenance ................................................................................................... ,2 777iii.SD1; DR1 and Near#line DR1 management < maintenance ..................................................... ,' 777iv.=anpo+er *utsourcing ...................................................................................................... ,' 777v.Po+er 5ac/up management =aintenance of D? sets ........................................................... ," 777vi.Periodic Securit- and Performance Testing < conformance ...................................................... ," 777vii. S@9 monitoring ................................................................................................................. ," 777viii. * 4.Implementation Sc0edule ............................................................................................... >6 16.Resource Re%uirement ................................................................................................... >1 11.Service @evel 9greement ................................................................................................ >' 777i7.*perations S@9 1riteria Pilot *ffices Avalid upto completion of roll#outBC ................................. >, 7l.*perations S@9 1riteria Post State#+ide application Roll#*ut ................................................. >> 12.Instruction to idders ..................................................................................................... &' 7li.9dvice to t0e 5idders ......................................................................................................... &' 7lii.Sale of 5id document ......................................................................................................... &' Registration Department Tamil Nadu RFP for SI Selection Volume I ' 7liii.Sc0edule of Tender Process ................................................................................................ &' 7liv.&' 7lv.Procedure for Su5mission of ids ........................................................................................ &) 7lvi.1ost to id ....................................................................................................................... &> 7lvii.8arnest mone- refund ....................................................................................................... &> 7lviii.1larification on Tender Document ........................................................................................ &> 7li7.@anguage of ids .............................................................................................................. &> l.Documents 1omprising t0e ids .......................................................................................... &> li.id Prices ........................................................................................................................ && lii.Firm Prices ....................................................................................................................... && liii.idder $ualification ........................................................................................................... &4 liv.Period of Validit- of ids .................................................................................................... &4 lv.@ocal ! Site 1onditions ....................................................................................................... &4 lvi.=odification and :it0dra+al of ids .................................................................................... 46 lvii.*pening of Pre %ualification ids ......................................................................................... 46 lviii.*pening of Tec0nical ids .................................................................................................. 46 li7.8valuation of ids ............................................................................................................. 46 l7.Negotiations +it0 t0e successful idder .............................................................................. 161 l7i.Post $ualification and 9+ard 1riteria ................................................................................. 161 l7ii.Rig0t to Var- Scope of 1ontract at t0e time of 9+ard ........................................................... 162 l7iii.Rig0t to 9ccept 9n- id and to Re(ect 9n- or 9ll ids ........................................................... 162 l7iv.Notification of 9+ard # @etter of 9cceptance ....................................................................... 162 l7v.Forfeiture of 8arnest =one- Deposit .................................................................................. 162 l7vi.Signing of 1ontract ......................................................................................................... 162 l7vii.Release of :or/ *rder..................................................................................................... 16' l7viii.an/ ?uarantee for 1ontract Performance .......................................................................... 16' l7i7.1ontract Period............................................................................................................... 16' l77.Re(ection 1riteria ............................................................................................................ 16' l77i.1oncessions permissi5le under statutes .............................................................................. 16) l77ii.Income ta7 lia5ilit- .......................................................................................................... 16) 1'.=odel=aster Service @evel 9greement ..........................................................................16" l77iii.DefinitionsC .................................................................................................................... 16" l77iv.Interpretation ................................................................................................................. 16, l77v.1onditions Precedent ....................................................................................................... 16> l77vi.Representations < :arranties ........................................................................................... 16> l77vii.87ecution of :or/ *rder .................................................................................................. 164 l77viii. 9ssigning of Tender :0ole or In Part ................................................................................. 164 l77i7.Scope of +or/!contract .................................................................................................... 164 l777.?eneral Re%uirement ....................................................................................................... 164 l777i.Deviations...................................................................................................................... 116 l777ii.Training......................................................................................................................... 116 l777iii. @icenses ........................................................................................................................ 116 l777iv. Storage < Ris/................................................................................................................ 116 l777v.Duration of t0e contractC .................................................................................................. 116 l777vi. 1ontract Performance ?uarantee!Securit- Deposit ............................................................... 111 l777vii. S-stem IntegratorDs *5ligations ........................................................................................ 111 l777viii.S-stem IntegratorDs Representative .............................................................................. 112 l777i7. Reporting Progress .......................................................................................................... 112 7c..no+ledge of Site 1onditions ............................................................................................ 11' 7ci.S-stem IntegratorDs Team ................................................................................................ 11' 7cii.1ontract administration .................................................................................................... 11) 7ciii.Rig0t of =onitoring; Inspection and Periodic 9udit ............................................................... 11) 7civ.Registration Department # Tamil Nadu *5ligations ............................................................... 11" 7cv.Information Securit- ........................................................................................................ 11" 7cvi.*+ners0ip of 8%uipment .................................................................................................. 11" 7cvii.Insurance ...................................................................................................................... 11, 7cviii.Indemnit- ...................................................................................................................... 11, 7ci7.1onfidentialit- ................................................................................................................ 11> c.Term and 87tension of t0e 1ontract................................................................................... 11> ci.Prices ............................................................................................................................ 11& cii.9lteration!Variation ......................................................................................................... 11& ciii.10ange *rder ................................................................................................................. 11& civ.Procedures for 10ange *rder............................................................................................ 114 cv.10ange of Si2e!$uantities ................................................................................................ 126 Registration Department Tamil Nadu RFP for SI Selection Volume I ) cvi.1onditions for e7tra +or/!c0ange order.............................................................................. 126 cvii.Suspension of :or/ ........................................................................................................ 126 cviii.Tenure of 1ontract .......................................................................................................... 126 ci7.Pa-ment Sc0edule .......................................................................................................... 121 c7.Penalt- for Non#Fulfilment of Service @evel 9greement ......................................................... 122 c7i.8vents of Default 5- t0e S-stem Integrator......................................................................... 122 c7ii.1onse%uences in 8vent of Default ..................................................................................... 122 c7iii.Terminate t0e 1ontract .................................................................................................... 12' c7iv.Termination ................................................................................................................... 12' c7v.1onse%uences of Termination ........................................................................................... 12) c7vi.Penalt- .......................................................................................................................... 12" c7vii.@i%uidated Damages for Non#Fulfillment of 1ommissioning Sc0edule ...................................... 12" c7viii.1ompliance +it0 Statutor- Re%uirements ............................................................................ 12" c7i7.9r5itration ..................................................................................................................... 12" c77.Special Terms................................................................................................................. 12" c77i.Dispute Resolution .......................................................................................................... 12, c77ii.@imitation of t0e S-stem IntegratorDs @ia5ilit- to+ards t0e Registration Department # Tamil Nadu 12, c77iii.1onflict of interest........................................................................................................... 12> c77iv.Severance ...................................................................................................................... 12> c77v.?overning @anguage ....................................................................................................... 12> c77vi.ENo 1laimF 1ertificate ...................................................................................................... 12> c77vii. Pu5licit- ........................................................................................................................ 12> c77viii. Force =a(eure ................................................................................................................ 12> c77i7.87it =anagement ............................................................................................................ 12& c777.87it =anagement Purpose ................................................................................................ 12& c777i.Transfer of 9ssets ........................................................................................................... 124 c777ii. 1ooperation and Provision of Information ........................................................................... 124 c777iii. 1onfidential Information; Securit- and Data ........................................................................ 124 c777iv. 8mplo-ees ..................................................................................................................... 124 c777v. Rig0ts of 9ccess to Information......................................................................................... 124 c777vi. 87it =anagement Plan ..................................................................................................... 124 c777vii.?eneral .................................................................................................................... 1'6 1).9nne7ures ...................................................................................................................1'2 c777viii.9nne7ure I # Specifications of 3ard+are for 5u-#5ac/ ..................................................... 1'2 c777i7. 9nne7ure II SR* office list for Tamil Nadu State ............................................................... 1'> Registration Department Tamil Nadu RFP for SI Selection Volume I " 1.Invitation to Bidders / Important dates The invitation to bid is for selection of system integrator (SI) to design, develop, test, install, operate, maintain& manageregistrationapplication foraperiodof fiveyearsfromthedateofGo-Live.The biddersareadvisedtostudythetenderdocumentcarefully.Submissionofbidsshallbedeemedto have been done after careful study and examination of the tender document with full understanding of its implications. This section provides general information about the Issuer and important dates. Issuer TN Registration Department Contact Person IG Registration

Address for Bid Submission and Correspondence Office of IG Registration, 100, Santhome High Road, Pattinapakkam, Chennai - 600028 Phone: 044 - 24640160 Fax: 044 - 24642774 Mail ID: tn.igrtender@gmail.com; igr@tnreginet.net; igrchennai@gmail.com,Web-Site: http://www.tnreginet.net Registration Department Tamil Nadu RFP for SI Selection Volume I , Key Events & Dates Table 1 - Tender Schedule Tender Reference No:001/Regn/2013 Non-refundable Tender feeRs.10,000/-throughdemanddraft/bankerspayorder from a nationalized / scheduled bank, drawn in favour of AccountsOfficer,O/oIGofRegistrationpayableat Chennai.DemandDraft /bankerspayordershouldbe obtainedonlyafterissueoftendernotification.Incase thetenderisdownloadedfromthewebsitethenthere shall be no charge for tender fee. Availability on websiteWebsite for Tender Downloading http://www.tenders.tn.gov.in/ http://www.tnreginet.netEMD Rs. 1,00,00,000/- in the form of Demand Draft / bankers payorder/irrevocableBankGuaranteeinfavourof AccountsOfficer,O/oIGofRegistrationpayableat Chennai from a nationalized / scheduled bank. Demand Draft / bankers pay order should be obtained only after issue of tender notification. Last date to send in requests for clarifications on the tender Pre-Bid Queries shall be sent to following email ID tender@tnreginet.net & tn.igrtender@gmail.com as per format attached in Vol-II, section 2.15 on or before 01/04/2013 Time, Date and Venuefor Pre- Bid Conference 11:00 Hrs, 03/04/2013 Office of IG Registration, 100, Santhome High Road, Pattinapakkam, Chennai 600028 Last date for submission of bids and venue 03.00 PM, 22/04/2013,Office of IG Registration, 100,SanthomeHighRoad,Pattinapakkam,Chennai 600028 Opening of bidsand Venue 04.00 PM, 22/04/2013,Office of IG Registration, Conference Hall, 3rd Floor100, Santhome High Road, Pattinapakkam, Chennai 600028 Presentation by short-listed bidders, if required To Be Declared LaterDeclaration of short-list of bidders for commercial bid To Be Declared Later Opening of commercial bidsTo Be Declared Later Language of the bidThis bid should be filled in English language only. If any supporting documents are to be submitted, in any other languageotherthanEnglish,thentranslationofthe sameinEnglishlanguage,attestedbythebidder, should be attached. Registration Department Tamil Nadu RFP for SI Selection Volume I > Registration Department Tamil Nadu RFP for SI Selection Volume I & 2.Pre-Qualification Requirements The bidder must possess the requisite experience, strength and capabilities in providing the services necessarytomeettherequirements,asdescribedinthetenderdocument.Thebiddermustalso possess the technical know-how and the financial wherewithal that would be required to successfully provide the services sought by the Registration Department for the entire period of the contract. The bidsmustbecompleteinallrespectandshouldcovertheentirescopeof workasstipulated inthe Tender document else the bids shall be summarily rejected.The invitation to bid is open to all bidders who qualify the eligibility criteria as given below: Sl.#Pre-Qualification CriteriaDocuments to be attached 1. TheBidder(Prime1)shouldberegistered under the Companies Act, 1956, should be in doingbusinessinIndiaforatleast5years (as on 31st December 2012)i.Bidder(prime) shouldhave experience inITrelatedservices(application softwaredevelopmentand maintenance) for a period exceeding 5 years (as on 31st December 2012). i.AcopyofCertificateof Incorporation of the companyii.WorkOrdersconfirmingyear& date(datedafter31stDecember 2007)andITrelatedservices (applicationsoftware developmentand maintenance).iii.MemorandumofAssociation (MoA)andArticlesof Associations (AoA) articulating thebidderscoreservicesbeing in the field of IT related services as specified in (ii) above. 2. TheBidcanbesubmittedbyanindividual companyorwithaConsortiumPartner2.In caseofconsortiumthesameshallnot consistofmorethantwocompanies/ corporationsintotali.e.includingtheprime bidder. i.AMemorandumof Understanding(MoU)/agreement betweentheprimebidder& consortiumpartnerinRs100 non judicial stamp paper. i.MemorandumofUnderstanding (MoU)/agreementamongthe memberssignedbytheAuthorized Signatoriesofthecompaniesdated priortothe submission of the bid to be submitted in original.ii.AcopyofCertificateof Incorporation,Memorandumand ArticlesofAssociationsofthe 1 The Prime bidder is the single point of contact and holds complete responsibility for the project. 2 Consortium Partner shall mean a company with complementing skills which supports the Prime bidder in certain specific activities of the project.Registration Department Tamil Nadu RFP for SI Selection Volume I 4 ii.ThedetailsoftheConsortium withclearmentionaboutroles andresponsibilitiesofeach partnerandonepartner nominated as Prime Bidder.iii.The consortium partners cant be a memberofanother consortium thatisalsoparticipatinginthis tender. consortiumpartnershouldalsobe furnished. iii.TheMoU/agreementshallclearly specifytheprimebidder,stakeof eachmemberandoutlinetheroles andresponsibilitiesofeach member. iv.Power ofAttorney(PoA)/Delegation ofPowers(DOP)/BoardResolution listingthenamesofstaff(s)whoare AuthorizedtosigntheMOU&tender documents shall be submitted by Prime & Consortium Partners (if any),a copy of the same must be attached. v.Anundertakinglettersignedby authorizedsignatoryshouldbe submittedbythePrime&Consortium partnerstatingthattheyshallnotbea partofanyotherconsortiumoras Prime Bidder for this RFP 3. I.Bidder(Prime)andtheconsortium partner(ifany)musthaveenterprise levelISO9001:2008certification(ason 31st December 2012) II.Also,thePrimebiddershould mandatorilyhaveISO27001:2005 certificationatleastforsoftwaredivision (as on 31st December 2012) Note:Incasethecertificateisduefor renewal,thebiddershouldensurethatthe renewedcertificateismadeavailableatthe time of signing of contract. Incase the same isnotprovidedtillsigningofcontractthen, the department shall award the contract with the next eligible Bidder after negotiation. A copy of the valid ISO certificate. 4. The Bidder (Prime) should have a CMMi level V Certificate Valid CMMi Level -V certificate. The ceritificate should be valid as on 31st December 2012. Registration Department Tamil Nadu RFP for SI Selection Volume I 16 5. TheBidder(Prime)andconsortiumpartner shall not be under a Declaration of Ineligibility forcorruptorfraudulentpracticesor blacklistedwithanyoftheGovernment agencies in the State of Tamil Nadu. Declarationinthisregardbytheauthorized signatoryoftheprimebidderandthe consortiumpartnerasperformatprovidedin Volume II section 2.1 6. The Bidder (Prime) should meet the following criteria for the last three financial years i.e. FY: 2009-2010, FY: 2010-2011, FY: 2011-2012. i.Bidder(prime)shouldhave average Turnover over INR 250 crores for the last 3 years with aminimumTurnoverofINR 100 cr ii.TheBidder(Prime)shouldhave averagenetworthofatleast INR 30 crores i.CopyoftheauditedBalance Sheetofthecompanyshowing turnoverofthecompanyforlast three years. ii.CertificatefromtheCompany Secretary/StatutoryAuditors ascertaininganaveragenet worth. 7. The consortium partner should meet the following criteria for the last three financial years i.e. FY: 2009-2010, FY: 2010-2011, FY: 2011-2012. i.ConsortiumPartnershouldhave average total turnover over INR 125 crores for the last 3 years.ii.ConsortiumPartnershouldhave averagenetworthofatleastINR 15 crores i.CopyoftheauditedBalance Sheetofthecompanyshowing turnoverofthecompanyforlast three years. ii.CertificatefromtheCompany Secretary/StatutoryAuditors ascertaining a average net worth. 8. The Bidder (prime) should have on their role as on 31st December 2012, the following i.Minimum 500 IT professionals with prior experience for over 5years insoftware Development&implementation& shouldhavecompletedatleast2 successful IT related projects. ii.Minimum10ITprofessionalswithprior experience for over 5 years in Database AdministrationwithrelevantDBA certifications iii.Minimum25ITprofessionalswithprior i.Certificatefromprimebidders HRDepartmentcertifyingthe numberoftechnicallyqualified professionalsalongwiththe number of projects completed by theresourceinthecompanyfor eachofthefourcategories mentioned here. ii.ForS.Nos.ii.toiii.,certificate fromprimebiddersHR Departmentcertifyingthe numberoftechnicallyqualified Registration Department Tamil Nadu RFP for SI Selection Volume I 11 experienceforover5yearsinIT networkingwithavalidCCNA certificate iv.Minimum10ITprofessionalswithprior experience for over 10 years in project Managementpossessingavalid PMP/PRINCE certification.professionalsalongwiththe relevantcertificateofthe resource in the company. iii.ForS.Nos.iv.,certificatefrom primebiddersHRDepartment certifyingthenumberof technicallyqualified professionalsalongwithnumber ofyearsofexperienceofthe resource in the company. 9. TheBidder(Prime)musthaveITSystem Integratorsexperienceinsuccessfully completedforatleastoneeGovernance projectwithStateorCentral Government/Government-undertaking/PSUs in last 5 years (as on 31st December 2012) in India. Note:Projectshouldbesuccessfully completed. Projectshouldcovermultiple geographicallylocationssuchas Towns/Districts/States in India Projectvalueshouldbeaminimum ofRs.20Crores(excludingSite preparation & electrical works) Copy of work order Completion Certificate from the ClientCertificate from the company secretary certifyingovalue of the project (excluding site preparation & Electrical workscost) for successfully completed projects) ocoverage of the project should be for multiple geographicallylocations such as Towns/Districts/States in India 10. TheConsortiumpartnermusthave experienceinsuccessfullycompletedforat leastoneeGovernanceprojectwith Government/Government-undertaking/PSUs in last 5 years (as on 31st December 2012) in India. The scope of eGovernance project shall have any of the followingDevelopmentofapplicationsoftware&PostImplementationApplication Software support services Network ConnectivityData Centre Maintenance ITHardwaresupply&maintenance Copy of work order Completion Certificate from the ClientCertificate from the company secretary certifyingovalue of the project (excluding site preparation & Electrical workscost) for successfully completed projects) ocoverage of the project should be for multiple districts/states (geographically spread) in India Registration Department Tamil Nadu RFP for SI Selection Volume I 12 for any Government department. Note:Projectshouldbesuccessfully completed. Projectshouldcovermultiple districts/states(geographically spread) in India Projectvalueshouldbeaminimum ofRs.5Crores(excludingSite preparation & electrical works) 11. The Bidder (Prime) should furnish, as part of its bid, an Earnest Money Deposit (EMD) of Rs. TheEMDshouldbedenominatedinIndian Rupees,andshouldbeintheformof DemandDraft/Bankpayorder/irrevocable Bank Guarantee as per Section: 12.4,in this RFP 12. Authorizationletterfortendersubmitting authoritymustbeprovidedbythe Bidder(Prime) and Consortium Partner Aboardresolutionforauthorizationfromthe BoardofDirectorsorPowerofAttorney authorizing the tender signing and submitting authority for bidding the tender 13. ManufacturersAuthorizationFormand ManufacturersAuthorizationFormfor Support Services AsperSection2.8&2.9Vol.IIofthisRFP. OnlyoneMAFshouldbesubmitted foreach of the hardware item present in the bid.14. Bothbidder(Prime)andConsortiumPartner shall have a local office in Chennai and the proof for the same should be provided. Note:ifBidder(Prime)and/orConsortium Partner does not have a registered office, an undertaking from party(ies) for establishment of an office in Chennai within one month from the date of LoA must be provided. Copy of Registration Certificate orrecent Phone BillsorService Tax copies etc / Undertaking letter signed by the Authorized Signatory Registration Department Tamil Nadu RFP for SI Selection Volume I 1' 3.Project Profile Introduction The role of Information Technology has been well established in the State of Tamil Nadu.The State hasawell-definedITpolicyandhasbeenworkingtowardsmakingtheStateasapreferred destinationfortheITrelatedserviceindustry.Also,therearevariousactivitiesinitiatedbythe Governmenttobringbettergovernancetothecitizens.UsageofInformationTechnologyin governancehasbroughtthetotalsystemtoworkeffectivelyandefficiently.e-Governanceassures transparencyinthegovernancesystemsandalsoithasopenednewavenuesofeasyandfaster transactions.TheDepartmentofRegistration-GoTNhasbeensuccessfullyrenderingregistrationservicetothe citizenover145years;ithappenstobetheoneofthehighestcontributortostatesexchequer consideringitsvitalrolebothtowardstheGovernment&Public.DepartmentofRegistrationis primarilyresponsibleforregistrationofalltypesofinstruments,firms,societies,administrationof stamp duties & also to render Registration related services to the citizens.Government of Tamil Nadu (GoTN) were the pioneers in the country to computerise the Registration departmentaloffices(~578officesacrossthestate)throughProjectSTAR(since2000)& comprehensively render Registration related eServices to citizens, though REGiNET (since 2003).The Department is constantly in the pursuit for optimising its Registration Process, in order to further enhancetheCitizens-Service-Delivery-Experience(CSDE).Inthiscontextregistrationdepartment intends for complete system overhaul through a comprehensive Government Process Re-Engineering (BPR)exercise;andcreateend-to-endweb-based&work-flowsystemarchitecture,whichshall seamlessly integrate all the Registration process & its related services in optimal manner. Some of the envisaged features of this ventureComplete end-to-end Integrated & Centralised System web-based Architecture Biometric based document registration & fool-proof service delivery Work-Flow based operations with comprehensive audit trail Exclusive modules forDynamic Real-Time Market valuation module Appeals Process Management Financial MIS & Reporting Module Human Resource module ProvisionforMultipleService-FeechannelsincludingsecuredonlinePayment Gateway of banks/third party.Capability to integrate with Franking machines/e-stampCentralized data repository with Data encryption algorithmsProvision for Aadhaar number (UIDIA) based servicesProvision for generation of e-stamp Registration Department Tamil Nadu RFP for SI Selection Volume I 1) eFormscompatibility&adequateprovisiontointerfacewithstatePortal&Service Delivery Gateway (SP&SDG)Compatibility provisions for integration of Land Records application with NLRMPAs a first step Department of Registration had hired consultant to carryout comprehensive study of the existingprocessandapplications;identifytheperformancegaps&proposeanewTo-BeSystem mitigatingthecurrentchallenges.Thisproposalattemptstocapturethescopeofwork,envisaged project benefits, Project timelines, etc. ThistendercallforbidsforselectionofSystemIntegrator(SI)toDesign,Develop,Test Implement, Supply Hardware, Operate, Maintain & Manage the end-to-end complete integration of Registration Application in state of Tamil Nadu. This Scope of work of this tender consists of two phases (viz Phase I & Phase II) as mentioned below: Phase - I: The scope against this phase work covers the Design, Develop, Test & Implement the end-to-end completeintegrationofRegistrationApplicationasperthescopeofwork,quantity& specifications,schedules&requirementsasspecifiedinthetender.Thehistoricdataneedstobe migrated into the current database. The developed applications would be first tested & implemented as a pilot. On successful implementation of the pilot application, then the state-wide roll-out would be commenced. Go-Live commences from the date of successful State-Wide Roll Out of the Registration Application. Phase - II: Thescope against this phase covers theHardware Supply,Operation, Maintenance & Management oftheend-to-endcompletelyintegratedRegistrationApplicationon24x7basisasperthe requirements of thetenderandalso as per the ServiceLevel Agreement(SLA) overa period of five yearsfromthedateofGo-Live.ThescopeofphaseIIalsoincludesmanpoweroutsourcingand providing connectivity to all the Department offices.

Applicability of Tamil Nadu Transparency in Tender Act, 1998: This tender will be governed by the Tamil Nadu transparency in Tender Act, 1998 with the Tamil Nadu TransparencyinTenderRules2000asamendedfromtimetotime. (http://www.tn.gov.in/gorders/fin446e.htm) Registration Department Tamil Nadu RFP for SI Selection Volume I 1" Objectives of the Project Primary Objective: To migrate to an end-to-end completely web-based environment in order to improve quality of service through optimized services delivery by the department to be stakeholders Secondary Objective:Transparent & citizen friendly environmentTo provide services of Registration Department to the citizens at their door stepsBusiness Intelligent application with appropriate controls against vulnerability System Work Flow operationRobust system to cater to the registration process Centralization of database Paperless & hassle-free operations Envisaged Outcomes Tangible benefits to the Citizen: Simplified, fast & transparent registration processICT enabled service delivery with IVR/SMS based application status review Easy e-Payments facilitated through Payment GatewayMinimal Turn-Around-Time to get the registration completedRegistration and return of registered document in single visit Online issue of certificates Tangible benefits to the Government: Better control & visibility over its operations & management Electronic data processing Paperless officeEmpowerment of Common man through easy and simple process Improved efficiency Improved service levels Better quality of serviceFool-proofing against citizens credentials & documents securityStandardization of Systems & Improved Scalability Automated work-flow willnotonlyensuresmoothandon-timedeliveryofservicesbutthis willalsoresultinmoretransparency,improvedresponsibilityandincreasedproductivityin the organization. Better monitoring, smooth processes and MIS reporting and auditing Registration Department Tamil Nadu RFP for SI Selection Volume I 1, 4.Overview of Registration Department i.#!er!ie4 of /ro"erty Registration in Tamil Nad5 State The Registration Department, one of the oldest (145 years) departments, is the most forward looking inharnessingInformationTechnologytomaketheinterfacewithcitizens,apleasantexperience.It strives to deliver transparent and speedy service to the Registrants. It is the one of the higher revenue generating department. Thereare578SubRegistraroffices(SRO),50DistrictRegistraroffices(DRO)and9Deputy InspectorGeneralofRegistration(DIGR)officesintheDepartment.TheprocessofsupplyofIT hardware such as PC, UPS, printers, etc was taken up by the department of Registration GoTN in a phased manner. UnderPhase-I, 14 SROs and 9DROs were computerizedon an outright purchase basis. Then under Phase-II (a), 89 SROs and 11 DROs were computerized on operating lease basis. As the modelwas functioning effectively, the same method wasfollowed for the next 195 SROs, 30 DROsunderPhase-II(b).Thereare578registrationofficesthroughoutTamilNadu,whichoperate computerizedcounterstohelpcitizenstocompleteprocessofregistrationofpropertiesin fewdays instead of several days, as was necessary under the earlier system.Antiquatedproceduressuchasmanualcopyingandindexingofdocuments,andstorageinpaper formsinill-maintainedrecordroomshaveallbeenreplaced.Doordeliveryofencumbrance certificates, certified copies of documents and extracts of Hindu Marriages on submission of requests on the exclusive website (https://www.tnreginet.net) became reality. This case illustrates some of the keyimplementationissuesfacedbyStateandNationalGovernmentsintheireffortstouseITto improve citizen-government interfaces. The IT enabled registration process emerged as a decision support tool at the strategic management levelevenforamendingprovisionsofvariousActs.TheITenabledprocesshastakenplaceintwo levelsnamely:STAR(SimplifiedandTransparentAdministrationofRegistration)andREGiNET (RegistrationinformationNetwork).Thise-Governanceinitiativehasbeenevaluatedfromthe following perspective: a)Citizen, Governance and Service Delivery b)Systemic improvements have helped the department in regaining the confidence of the public and inRegistration is the process of legalizing a deed. Registration involves presentment of: Handwritten or typed pages On which appropriate stamp duty has been paid To get the deed representing the transaction legalized ii.6ey Sta0e-olders Registration Department Tamil Nadu RFP for SI Selection Volume I 1> Thekeystakeholdersinthiscomputerizationefforthavebeenhighlightedabove.Theprojectis beingfundedbyGovernmentofTamilNadu.Registrationdepartmentisthemajorstakeholder where all the implementation will happen. Finally the citizens are the ultimate beneficiaries of this effort and their convenience is of prime importance during the implementation of the project. Registration Dept. TN Govt Citizens Registration Department Tamil Nadu RFP for SI Selection Volume I 1& iii.15rrent #rgani7ation Str5ct5re InspectorGeneralofRegistrationalsoholdsthepositionofChiefControllingRevenueAuthority (CCRA). As CCRA, he is the highest appellate authority in the department and his verdict can only be challengedinaHighCourt.ThepostofSpecialDeputyCollector(SDC)isfilledbytheRevenue INSPECTOR GENERAL OF REGISTRATION Add. IG(4 DIG (!! SDC (STA"PS# (!! Assistant S$perintendento% Sta&ps (! AIG(' DR (A(DIT (4' DR(AD"IN (') SR ASST *A RC OA AEE(+ Registration Department Tamil Nadu RFP for SI Selection Volume I 14 Department and he is deputed to work in Registration Department and reports to the DIG. He collects Stamp Duty under Section 47(A). Also, there is an Assistant Executive Engineer (AEE) deputed from the Public Works Department (PWD) for inspection of building properties worth more than 25 lakhs. He reports to DIG for review of his assessment. There are 4 Additional Inspector Generals of Registration who are based in this office and Assist the IGR.Eachofthe4AdditionalIGRsarehandlingdifferentsubjectsnamelyStamps;Guidelines, AppealsandInformationTechnology;Intelligence(pertainingtobuildings);andChitsandSocieties. UndertheAdditionalInspectorGenerals,thereare11DeputyInspectorGeneralsofRegistration(2 functional+9forthedifferentterritories).OutofthetwofunctionalDIGs,oneisworkingasthe directoroftheRegistrationTrainingInstitute(RTIinstitute)andtheotherisworkingasthePA (general)attheIGRoffice.UnderneaththeDIGisthepostofAssistantInspectorGeneralof Registration which numbers 20 (15 functional and 5 for the zones). For each district, there is a District Registrar(Admin).AlsothereareDistrictRegistrars(Audit)whoareatthesamelevelastheDR (Admin).DR(Admin)reportstodirectlytoDIG while DR(Audit)reportsdirectlytotheAssistantIG. BeneaththeDistrictRegistrars,thereareSubRegistrarswhooperateatthevariousSub-Registrar Offices in the state. Each SRoffice may alsohave Assistant(s), Junior Assistant(s), Record Clerk(s) and Office Assistant(s).The above mentioned staff members are directly involved in the registration process.There are otherstaff members suchas Night watchman, mesalji, etc who work to maintain the office premises and do not affect the process of registration and hence have not been mentioned in the hierarchy above. i!.#!er!ie4 of .5man Reso5rces of t-e De"artment Sl. No.PostAllocated Strength 1Inspector General of Registration1 2Additional Inspector Genl. Of Registration4 (functional) 3Deputy Inspector Genl. Of Registration11 (2 functional + 9 territorial)4Asst. Inspector Genl. Of Registration20 (15 functional + 5 territorial) 5District Registrar Category137 6Sub Registrar (Grade I)385 7Sub Registrar (Grade II)385 8Assistants Category 14729Junior Assistants Category100510Record Clerks204 11Office Assistants1267 Registration Department Tamil Nadu RFP for SI Selection Volume I 26 Thedepartmenthasverydedicatedandwelltrainedstaffsthatmakeeveryefforttoprovidebetter servicestothecitizens.Theyworkhardtosatisfythecustomersonmostoftheoccasions.Their service quality has been at a relatively good level even at the present state of shortage of staff at most of the offices. The resource requirements at various levels have been highlighted above. Periodically, the numbers of resources are decreasing because of regular retirements. The reducing staff strength putsthedepartmentunderpressuretowardsquicker servicedelivery.Theproposedprojectmaybe abletoprovidetherequiredassistancetothedepartmentinimprovingtheservicedeliveryand gaining the trust of the citizen. !.Roles and Res"onsi8ilities of DR and SR The roles and responsibilities of DR and SR have been profiled below: i.District Registrar (DR) TheDRisthechiefrepresentativeofthedepartment atthedistrictlevel.Theresponsibilitiesof the District Registrar are to inspect the Sub-Registrar offices and to ensure adherence to The Registration ActandsuchnotificationsandrulesmadebytheStateGovernment.TheresponsibilitiesoftheDR are as follows: Conducts inspection once a year First Appellate Authority for certain disputesEnsuring implementation of IGRs circulars and Govt. policies at the registration district level Registering and renewing Firms, Societies and Chit funds Annual inspection of SR offices pertaining to adherence of all the procedures Administrative Head for the District thus controlling human resources within the district IssuingandrenewalAuthorityforStampvendorsanddocumentwriterThreetypesof licensesareissuedfordocumentwriternamelyA,BandC.DROisresponsibleforonlyB and C types which are pertaining to district level and sub-registrar office level. License type A is for the whole state and is issues by the IGR ii.Sub Registrar (SR) The Sub Registrar in the SRO, along with his staff, represents the department at the grassroots level. His duties and responsibilities are as follow: Registering documents - Registration of Documents comes under the purview of Registration Act 1908 Ensure proper classification of deeds presented for Registration to realize correct Stamp duty and Registration fees Ensuring proper classification of land, buildings and other properties Recording Encumbrances to land & properties Collecting registration fee, stamp duty, sub-division fee and other charges Issuing receipt Periodical filling of returns / Submission of periodical MIS returns Registration Department Tamil Nadu RFP for SI Selection Volume I 21 Storing records Deciding proper Stamp Duty Attending court matters !i.F5nctional Str5ct5re and t-eir res"onsi8ilities Below is the list of functional structures operational in the state under Registration Department. Their responsibilities have been highlighted below. i.IGRO TheIGRofficeisheadedbytheIGR,anIASofficerandisresponsibleforadministeringand discharging the following duties: Administrative head of the department for the entire state in all respects Issue of Christian Marriage Extract Renewal Authority for document writer of type A pertaining to the State level Final Appellate Authority in citizen disputes Appointing authority for Junior Assistants, Assistants, Sub-registrar. Disciplinary action against these officers and award punishments like removal, suspension Chairman of Central valuation committee for guideline valuation and fixation ii.DRO The DRO is responsible for discharging the following duties: Administering the respective districts ChitActivitiessuchasissueofPriorSanctionOrder(PSO),commencementcertificateand release of deposit at the end of a chit period Societies registration under Societies Registration Act Registration of firms under Partnership Act Super Inspection of buildings and Fixation cases Coordinator for fixing Guideline Value Christian Marriage Certificate forwarding after proper verification Authorizing refund of stamp duty Inspection of respective SROs iii.SRO The SRO is responsible for discharging the following duties: Deed Registration Marriage Registration Filing of minutes of Chit Funds Preparation and Maintenance of Indexes Issue of EC, certified copies, marriage extracts, etc. Proper valuation and building Registration Department Tamil Nadu RFP for SI Selection Volume I 22 iv.Camp Office There are3 campoffices out of578SR offices. Theseoffices are created to serve areaswhich are remote and registration activities are minimal. In these offices, there are no permanent SRs sitting at the office and no records are maintained. However, the camp offices are assigned a parent SR office. Weeklytwice,theSRoftheparent office goestherealongwithan Office Assistanttoconduct registrations.But,regularregistrationnumbersarenotallottedtotheseregistrations.Insteada pending number is assigned. After the Document is brought back to main office, a running registration numberisassignedanditisprocessed.OndaystheSRisnotvisitingthe Camp Office,itisshut down. Other than these distinctions, the duties of a camp office are exactly same as an SRO. v.DRO (Audit) The DRO (audit) is mainly responsible for conducting cent percent Audits of all the SR offices under therespectiveDRO(audit).Thepurposeofhisauditistofindoutandrecoveranyleakageof revenue. Generally, quarterly and monthly audit is conducted in all SROs and Joint I SROs under his jurisdiction. His responsibility is to visit a particular SRO and check all the documents registered one byonemeticulouslytofindanyerrorinjudgement,wrongfixation,wrongcalculation,etc.Heis mandated to check all the documents.!ii.1iti7en Im"act of t-e De"artment The department impacts almost every citizen in the state. The services provided by departments are very relevant to all the citizens. Registration of any document serves several purposes that safeguard common citizens interests which include:Facilitate conservation of evidence Department as the notary to the transaction Publicity of documents Maintaining transparency of any property pertaining to transactions done Impact of the department on citizens can be understood by the fact that during 2010-11 financial year, the department registered more than 32.5 lakhs documents. As a result, the department is one of the highrevenueearningdepartmentsforthestate.Thetransactionvolumeshavebeensteadilyrising overthelastfewyearsduetobettermarketconditions,betterawarenessandbettercitizencentric focusof the department. Thedepartment realizes this fact and wants to be capable of serving even larger number of citizens in future. Registration Department Tamil Nadu RFP for SI Selection Volume I 2' !iii.Re!en5e generated 8y t-e de"artment Thedepartmentisoneofthehigherrevenuegeneratingdepartmentsforthestate.Therevenue generated by the department over the last five years has been shown below. The revenue generated in the financial year 2006-07 was 3407.50 crores which jumped to 4232.36 crore showing an increase of nearly 24%. After that, for the nexttwo years, the department saw dip in the revenue for the next two years. The revenues showed considerable increase in 2010-11 and department collected 5020.50 crores. Further, it grew to 6620 croresin 2011-12. As the markets conditions remain favourable, the department expects the revenues to grow at a healthy rate in future.Thisinitiativetohaveanintegratedserviceplatformwoulddefinitelyhelpthedepartmenttohandle increase in work load due to growing revenuesandnumber of transactions. Number of registrations handled by annually is shown below: i9.Ser!ices offered 8y t-e de"artment The department provides the following services to citizens (list mentioned below is not exhaustive): Performing registration of instruments presented by a citizen Issuance of certified copies of documents on demand Issue of encumbrance certificate Registration of various Marriages and providing certificates Registration of Chits, Firms and Societies and monitoring Chits and Societies activities Impounding of documents and deciding it in appealMaintaining and updating Guideline values for land and buildings Issue of extracts of Birth and Death Selling non-judicial stamps and court fee (CF) Labels Refund of stamp duty )')))))!))))))!')))))+))))))+'))))),)))))),')))))4))))))+))-#+)). +)).#+))/ +))/#+)!) +)!)#+)!! +)!!#+)!++0/!))+ +.,+0.0 +-,!)+0 ,+.)'), ,'!.4,' No of Docs Registered Registration Department Tamil Nadu RFP for SI Selection Volume I 2) The registration department registers different types of documents. Some of the frequently registered document types are listed below:Deed of ConveyanceAgreement of Sale Agreement relating to deposit of title deeds Deed of cancellation Deed of exchange Deed of indemnity Deed of Lease Deed of Partition Deed of Ratification Deed of rectification Deed of settlement Deed of Trust Partnership deed Special Power of Attorney Gift deed Adoption Deed Simple Mortgage deed General Power of Attorney Release deed Will Cancellationdeedof Will(WillandCancellationdeedof WilldonotcomeunderStampAct unlike the remaining). Promissory Note Registration Department Tamil Nadu RFP for SI Selection Volume I 2" 5.Envisaged Registration Application Architecture ThedetailedfunctionalrequirementoftheRegistrationApplicationisgivenasannexuretothis Tender. The application is envisaged to designed & developed with following architecture.The overall Registration Application shall be a multi-tier architecture cartering to unique services deliveries. The typical system architecture with its layers are detailed below Client Layer: ThislayerrepresentstheuserswhowillbeusingtheRegistrationapplicationandavailthe various G2C and G2G services offered online Broadly these can be categorized as a.ExternalusersTheseareusersexternaltotheGovernmentwhowillbeavailingthe servicesofferedaspartoftheeGovernanceinitiativemainlycitizens&businesses through IVRS, IPTV, eMail,SMS etcb.InternalusersTheseareusersinternaltothegovernmentlikeofficialsfromthe departments, Government agencies and common service centers Presentation Layer: The presentation layer encapsulates all presentation logics required to serve the users to access thesystem.Thislayerinterceptsallclienthttprequestsinitiatedfromtheclientlayer, authenticatestheusers,conductssessionmanagement,controlsaccesstobusinessservices, constructs the response and delivers the http response back to the client.

The following are the key services offered by this layer Registration Application Framework ApplicationFrameworkisapopulardesignpatternthatprovidesacleardemarcationof presentation and business logics.In the proposed framework, all web requests (http/https) will be handled by the controller components of the framework.This business services (which will reside inthebusinesslayer)arerepresentedasthe"model"partoftheframework.Basedonthe outcome of the request execution, the controller decides which "view" to forward. The view uses the data in the desired model to create the presentation that is returned to the user. G2C Presentation Service Thepresentationservicesperformsfunctionssuchasconfiguringthevisualdisplayofthe content,renderingplatformuserinterfacepage,acceptsandvalidatesuserinput,acquire processeddatafrombusinessserviceandrendersthepage.Therewillbeseparateuser interfacesforeachoftheG2Cgovernmentservicesfore.g.applyingforEC,Birthcertificate, marriageregistration,etc.andtheseserviceswillbeavailedbycitizensandprocessedby government agency. User Personalization & Dashboard Services Registration Department Tamil Nadu RFP for SI Selection Volume I 2, These are presentation layer services that provide user personalization services allowing users to maintain their own specific profiles and customize their preferences for better user experience.Gateway Enabled Services Gateway enabled services like Payment gateway, email Gateway, SMS Gateway etc would be a part of the layer. Business LayerAll business processing for the proposed application software will be centralized inthis layer.It receives requests from the presentation tier, processes the business logic based on the requests, andmediatesaccesstotheotherunderlyinglayer(dataaccesslayerorintegrationlayer) resources. Thislayerwillalsohosttheapplicationinfrastructurecomponentslikecontentmanagement services,workflowandrulemanagement,governmentdataschemamanagementservices, database access services, session management, notifications etc. The following are the key services offered by this layer Transactional Government Services Thesearethebusinesslayercomponentsthatwillprovidethebusinesslogicsandrulesto achieve the desired service functionality. Services ThesearetheinternalApplicationsoftwareservicesthatmaynotberequiredtoexposeas servicestoexternalapplications.Theseserviceswillbedevelopedusingbusinesslogic components,dataaccesscomponents.Theseservicescaninturncallcommonservice components, workflow process engines, notification service or content services based on the type of processing requested by the presentation layer.It mediates access to the data access layer to retrieve data from the data store or persist data in the data store. oSearchServicesThesearesearchcomponentsthat willprovidequickaccessto information including documents, images, HTML pages, audio-video files etc. oWorkflow&BusinessRuleServices-Duringtheentirelifecycleoftheservice requests(initiatedbycitizensorbusiness)processing,approval/rejectionby intermediaryandfinalapprovalhasbeenanimportantservicerequirementsof authorisedbodies.Theproposedsolutionarchitecturewillmakeuseofopen standardworkflowservicestocatertotheapproval/rejectionworkflow cycle.The workflowenginedeployedinthebusinesslayerwilltakescareofroutingapproval request to the respective users and decisions triggered the process for completion. oNotification&MessagingServicesTheseserviceswillfacilitatesending notificationstoregisteredusers.Userswillbeabletosubscribeforsomeofthe serviceslikenotificationsonsaleofaparticularproperty,notificationonfilingof minutes of a chit, etc.oReporting These services will be used to generate audit trail reports, web analysis reports, usage statistics etc. Registration Department Tamil Nadu RFP for SI Selection Volume I 2> Support & Utility Services oTheseserviceswillprovidesupportandcommonfunctionalitytoothereService interfaceandapplicationinfrastructurecomponents.Thefollowingaresomeofthe key support components to be provided by this service -oAudit Trail Services Audit Trail Services will maintain an historical record of transactionsthat have been appliedtoanobjectorsetofobjects.Therecordshouldcontainenoughdetailto determinehowtheobjectsaffectedbythetransactionsreachedtheircurrentstate. AuditTrailServicesineServiceinterfacecanbeimplementedbyfollowingthe Prototype design pattern and also using database functionalities like trigger or stored procedures. Exception, Error Handling & Logging Services Arobustandreliableapplicationerrorhandlingmechanismshould be part of the basic infrastructure which will handle normal situation aswellasunexpectedapplicationerror.Errordetection,error handling,propagationoferrorinformationanderrorlogging capabilities will be considered to make the application robust.Loggerwillbeusedtologthesystemdebugactivities,errorsand exceptionswithdifferentseveritylevel.Allerrorswouldbelogged with error code, error level and error message along with timestamp. Registration Department Tamil Nadu RFP for SI Selection Volume I 2& Application Framework Services oSecurity Services Thesecurityserviceswillovertheuserprofilemanagement,authenticationandauthorization aspectsofsecuritycontrol.Thisisanapplication frameworkservicethatwillbeavailedbyany government interfaces and applications accessing the overall framework.This service run across allthelayerssinceservicecomponentsfromdifferentlayerswillinteractwiththesecurity components. All public contents should be made available to all users without authentication. The service will authenticate users and allows access to other features of the framework for which the user is entitled to. The security service will provide the following security control features User Registration & User Profile Management Thisservice will allow system administrator oftheapplicationsoftware,variousministryandgovt.agenciestoregisterandcreateuser profiles for users who will access the system. UserAuthenticationThissecurityservicewillvalidatetheidentityoftheusersagainst specific security credentials. Thisservice will be realized using underlying HTTP Server and directoryservice features, which adds a comprehensiveset of Web single sign-onservices, andextendsthemfurtherwithcentralizeduserprovisioningthatisavailableinanyopen LDAP,version3-compliantdirectoryservice.Endusersloggingontotheinterfacewillbe authenticated against the user name / password credentials. UserAuthorization-Users,groups,rolesandsecuritypolicieswillbedefinedtoprevent unauthorized access to specific government services. oServer Management & Monitoring Services Thisservicewillprovideadministration,managementandmonitoringfunctionalityfornetworks, system software and applications, links to internet, hardware nodes etc. This service cuts across thepresentation,businessandintegrationlayers.Theseserviceswillhelpautomateprocesses coveringaspectslikeperformancemonitoring,networkmonitoring,incidentmanagement,data backup, disaster management etc. oData Access Services Thisserviceformsthebridgebetweenthebusinesslayerandthedatastoragelayerservices. The data access service is responsible for communicating with externalsource system and data stores. All access to the underlining eService database will be through these services.ThisservicemayuseJDBC/ODBCtechnologytoconnecttothedatabaseinthedatastorage layer.MoreoftenitwillberequiredincourseoftheSDLCtomakechangesintheunderlying database schema, when propagation of the changes to the services layer will turn out to be very expensive. An Object Relationship Mapping (ORM) framework steps in to fill this gap providing an easytouseandpowerfulobject-relationalpersistenceframework.TheORMdataaccess services will provide persistence to the interface and Application Softwares infrastructure data in database and facilitate creation, updation and deletion of entities and relation Registration Department Tamil Nadu RFP for SI Selection Volume I 24 Data Layer The Back end Departmental Data will reside in this layer. The autonomy of the data lies completely with the department. Integration Layer All interfacing with other department specific application services, external system service (if any) willtakeplacethroughthislayer.Thislayerwillproviderelevantservicecommunication infrastructureencapsulatescontainerenvironmentforservices,serviceinterface,protocol translation, message routing, data transformation services etc. Integration service will enable the systemtoconsumedifferentexternalservicesexposedthisservicewillalsoexposeservices which can be consumed by other ministry applications, payment authority, etc. Registration Department Tamil Nadu RFP for SI Selection Volume I '6 Typical Registration System Architecture: Registration Department Tamil Nadu RFP for SI Selection Volume I '1 Untrusted SourceTrusted Source Access Layer Service Layer Core Layer Service Layer Management Layer The Proposed IT Data Centre Architecture (typical) is schematically shown below Si Si Si Si Si SiSi Si Si Si Si SiSi Si Si Si Si Si Si Si Si Si Si SiSi Si Si Si Si SiSi Si Si Si Si Si Router Link Load Balancer Intrusion Prevention Perimeter Firewall Access Switch Core Switch Internal Firewall Server Load Balancer Ethernet Envisaged Registration Application Registration Department Tamil Nadu RFP for SI Selection Volume I '2 6.Scope of Work Phase I ThescopeofworkofthisRFPistoselectSystemIntegrator(SI)whoshalldesign,develop, migrate,install,test,train,supplyhardware&successfullyimplementthetotalend-to-end integratedeGovernanceSolutionforRegistrationDepartmentandOperateMaintain&Manage thesolution forperiodof5yearspostGo-Live.Thescopehasbeenstrategicallydivedintotwo phases (viz Phase I & II), a brief outline of activities covered in each phase is captured below: Phase IThis phasestartsfromthe date of issue ofLOA to the SI till the date of Go-Live. The SI has to design,develop,migrate,install,test&implementtheend-to-endintegratedeGovernance RegistrationSolution,throughoutthestateofTamilNaduasperthedetailedtechnical specificationsandscheduleofrequirementsgiveninthetender.TheSIhastosupply& commissionthenecessaryITcompute&supportInfrastructureatthevariousofficesasperthe RFPrequirements.TheSIshallengageinpreparationofallofficesidentifiedforsupplyof hardwarewithLANconnectivity,electricalconnectivitywithnecessarybackup&adequate redundancy.Theexistingfurnituremaybeusedforplacingtherequiredsuppliedhardwareto respective office, incase of any additional requirements the same made available by the SI.The SI shall also carry out the necessary Capacity Building & Change Management processfor effective roll-out of the end-to-end eGovernance solution in the state of TamilNadu.Thelegacyregistrationdatabaseshallbemigratedtoenvisagedend-to-endRegistration application. The SI shall also responsible smoothmigration of digitized historic data provided by RegistrationDepartment.TheSIshallfacilitatetheRegistrationDepartmentoritsDesignated Agencyinsharingthedatatemplate/structuresinwhichthehistoricmanualdataneedstobe digitized, so that there are no challenges during migration. Thisdevelopedapplicationshallprimarilyberolledoutonpilotbasisin10SubRegistraroffice (SRO) along with atleast higher grade office offices like of IGR (1), DR office(1), Zonal(1), DIG(1), SDC(1), REGiNET Centre. The IT compute infrastructure installed at State Data Centre, National Disaster Recovery Centre (DRC) & Near-line Data Centre shall house the application & database in redundant manner. Post the pilot implementation the system run through stabilization period of 10days,duringtheperiodthesystemshouldbeablemeettheoperationalSLArequirements mentioned in this RFP. On compliance to the same the system is deemed to be stable and fit for State-Wide Roll-Out. The SI shall ensure all the sites are commissioned with necessary compute &supportinfrastructuresothatweb-basedapplicationcanbemadeoperationalthroughoutthe state of TamilNadu. The SI shall also need take the existing desktops through buy back scheme post the hardware supply & successful Go-Live. TheSIshallalsoensuretheapplicationisfreefromvulnerabilitiesthroughacomprehensive security audit and this mandatory security audit exercise shall be periodically carried out to ensure the application is free from security threats. The SI is expected to meet minimum required Service Registration Department Tamil Nadu RFP for SI Selection Volume I '' LevelsmentionedintheRFPw.r.tthisimplementationphase&liable forpenaltyincaseofany breach. 9./ro:ect Deli!era8les The Project Deliverables are in two Phases as given below, Phase IThis phase starts from the date of issue of LOA to the date of Go-Live.The Successful Bidder has toDesign,Develop,Test&Implementtheend-to-endcompleteintegrationof Registration Application along with a web portal for e-service delivery. The web portal willbeaninterfacetointeractandseekregistrationdepartmentservicesthrough internet.ServicessuchasDocumentRegistrationModule(includesModelform creatorandSDandFeescalculator),IssuanceofCertifiedCopies,IssuanceofEC, SocietiesRegistrationModule,IssueofBirthandDeathExtract,ChitFunds RegistrationModule,FillingofminutesforChitFunds,FirmRegistrationModule, MarriageRegistrationModule,Searchingformarriagedetails,Firm,Society,Chit fundsdetails,etcandePaymentmodule.Staticdatafortheweb-portalwillbe providedbythedepartmentwhileonlydynamiccontentwouldberequiredtobe fetched from the SDC databases. Data Migration of historic data which may include both data capture & data migration of legacy records into the new systems database.Site preparation work at offices where new hardware is to be supplied by the SI Staggered Supply and maintenance of hardware as detailed in the RFP Centralized Helpdesk System setup Connectivity Supply of routers and set up of an alternative network CommissioningofDataCentre,DisasterRecoveryCenterandnear-lineDisaster Recovery Center Change management & Capacity Building Security & Performance Audit Pilot Implementation Stabilisation-MonitoringofRegistrationApplication&supportinfrastructurefor Stabilisation & Trail-Run State-wide Roll-Out & Go-Live - Preparation of State-Wide Roll out Strategy plan; the Go-Live shall be declared after the successful meeting the SLA/performance metrics during the Stabilisation Period Buy-back of existing hardware OnsuccessfulcompletionofPilotImplementation,State-Widerolloutshall commence Registration Department Tamil Nadu RFP for SI Selection Volume I ') Provide and maintain a web portal for citizens, mail server for the department people and registered citizens DuringPhaseI,theSuccessfulBidderhastosubmitstage-wiseReportsanditshouldbe done strictly in accordance with the scope of work. If the Implementation is not effected as per tender, Department has the right to cancel the order and to take any such action which will be deemed fit in such circumstances. 9i.Design De!elo"ment Testing % &cce"tance of Registration &""lication Soft4are The application shall be designed as a work-flow, web-based, 3-tierarchitecture. The Successful Bidder shall prepare: 1.AcomprehensiveHighLevelSystemDesign(HLSD)Document:TheHLSDdocument shallcontainDataFlowdrawings,proposedsystemarchitecture,Databasearchitecture including clustering, mirroring, back up strategies, defining data structures, data dictionary, etc. as per the standard laid down by government of India/Tamil Nadu. 2.AcomprehensiveLowLevelDesign(LLD)document:TheLLDshoulddetaileachand every module of the system with the functional logic involved. 3.RelevantSystemRequirementSpecification(SRS)basedontheEnvisagedprocess& FunctionalRequirementSpecificationsdocumentattachedinthisTender.TheSRSshall bereviewedbytheconsultant&nodalofficesoftheProjectImplementationCommittee (PIC);basedontheirrecommendation,PICwouldapprovetheSRSwithwhichtheSI would develop the application. 4.Data Architecture detailing interface and integration architecture, etc.The SI shall deploy adequate manpower with appropriate skill sets to ensure robust applicationdevelopment. The SIshallalso deploy required hardware for development & testing of the Registration Application. 5.The proposed system should be capable of interfacing with external systems/ agencies in order to allow for exchange of data and communication with those systems. The following isanindicativelistofexternalsystems/agenciesthattheproposedsystemshouldbe capable of interfacing with: a. Courts b. UID c. Income Tax d. State Portal and SSDG e. MSDG Mobile Service Delivery Gateway f. Corporation and Municipality Database g. TN Electricity Board h. Food and Civil Supplies Department i.Road Transport Corporation j.Election Commission Registration Department Tamil Nadu RFP for SI Selection Volume I '" k. MEA database passport l.RBI for verification of Bank details m. Revenue Department patta n. Survey and Settlement Department o. CSC and other citizen service delivery projects such as eDistrict 6.The SIshould develop any additional modules required by the department arising due to any change in the existing Act and rules without any additional cost.7. The application developed by SI should compatible with various mobile platforms also.8.The Application software prepared by the SI should have a bi-lingual interface (English and Tamil)9ii.&""lication Im"lementation Testing % &cce"tance The System Integrator should develop a Registration Application Prototype to simulate certain aspectsoftheRegistrationApplication.Thisactivityshouldbedoneparallellyandshouldbe showcasedtotheRegistrationDepartmentforanyfeedbackandapproval.Thisactivityshould help in getting valuable feedback in developing the final application. Themodule-wiseapplicationwouldbedeveloped&testedbytheSIsTestingteam.SIshould carryoutIntegrationTesting,SystemTestingandPerformance&Loadtestingandprovidethe results for review by the department. After successful completion of the unit testing, the application shall be tested for integration & User Acceptance testing at the pilot locations.The System Integrator will develop the UAT Test plan and a detailed User acceptance procedure. The same would be reviewed and agreed by the Department. A high-level approach to be followed by the selected System Integrator for the acceptance testing is mentioned below: a.UATwouldbeapplicableoncetheweb-portalisoperationalandallthemodulesunder the Contract are operational and linked. b.UAT would involve: Development of Test cases and their approval from the Department Application functional testing and testing of other Quality-of-Service requirementsc.For all tests performed by the Department, the selected System Integrator will prepare the test reports and submit to the Department for approval. Defects identified in any round of UATbytheDepartmentwouldbecommunicatedtotheSystemIntegrator.TheSystem Integratorwilldotheneedfultotroubleshootorresolvethedefectsandresubmitthe applicationtoDepartmentforUAT.ThisiterativeprocessforUATwillbeperformedtill zerodefectsareshownbytheselectedSystemIntegratorforthetestcases developed. d.TheselectedSystemIntegratorwouldensurethaterrorsdetectedinpreviousroundof tests do not get repeated in successive tests. e.Partial acceptance testing (PAT) for each module as and when it is ready can be taken up by the Department Registration Department Tamil Nadu RFP for SI Selection Volume I ', f.ThesoftwareapplicationandtestenvironmentsrequiredtoconductUAT/PATbythe DepartmentwouldbeprovidedbytheselectedSystemIntegratoralongwithallthe information necessary on-site to complete the UAT / PAT. The test environment would be maintainedbytheselectedSystemIntegratorandtransferredtotheDepartmentatthe End of the Contract. g.TheselectedSystemIntegratorwouldinformtheDepartmentinwriting15daysin advance of the date by which it would be ready for PAT / UAT h.The Department reserves the right to appoint a Third Party Assessment and Acceptance AgencytoreviewandevaluatetheselectedSystemIntegratorontestcasesandtest results.i.Documentation at this stage to include but not be limited to the following a.Test cases b.Test results c.Test assumptions d.Test coverage and boundary conditions Thepilotdistrict(s)maybedecidedlaterbytheRegistrationDepartmentinconsultationwiththe selected SI and pilot implementation plan may be subsequently finalized. The pilot implementation should cover the following offices (at least one type of each office should be selected for pilot): 1.IGR office, Chennai 2.Special Deputy Collector Offices (Stamps) 3.Deputy IGR office 4.AIG office 5.District Registrar office 6.Sub-registrar office SI should supply new hardware to all the pilot locations. However, the pilot implementation should testtheapplicationsandcompatibilityandstabilityonbothnewandoldmachines.Thisis importantbecauseduringstate-wideroll-out,someSROswillhaveoldhardwareandsomewill have new hardware supplied by the SI. BeforethecommencementofAcceptanceTesting,theSIshallshowcasetheirreadinessforAT. The consultant along with nodal officers engages in a comprehensive system review & Acceptance Testingwithfunctionaluse-cases&predefinedATtemplates.Incaseofanyobservationmade duringtheAT,SIshallmakenecessarycorrectivemeasures&havenewversionrelease.Each version release shall have proper documentation to articulate the type of change made effect in the currentrelease.AftersuccessfulcompletionofPilotImplementation;thepilotlocationsshall continue to run the application till the date of Go-Live.Based on the learning from the Pilot implementation SI shall prepare a comprehensive application Roll-Out strategy.The SI shall Roll-outthe application based on approved Roll-Out strategy plan. Registration Department Tamil Nadu RFP for SI Selection Volume I '> TheFinalAcceptanceTesting(FAT) forrolled-outapplicationshallbetested forbothremotely& onsite basis. The FAT shall be done by the Department/consultant & their recommendations shall bereviewed&approvedbythePIC.SImustgettheapplicationVulnerabilityAssessment& Penetration Testing (VAPT) complaint before hosting in the State Data Center.TheSIshallsubmitacomprehensiveO&Mmanualwhichshallarticulateonhowtousethe registration application & also detail about the various features of the Registration Application. The O&Mshallbereviewed&approvedbythePICbasedontherecommendationsfromthe consultant.The SI shall also provide demo of the Registration Application with voice-over detailing the various features,FAQ,livedemonstrationtofacilitatee-learningoftheendusers.Thisdemoshould adequately address the needs of both new users & others users with some doubts in the system. These informations may be added to all the modules and should be stored in the central server. All theofficestaffsshouldbeabletoaccessthevideosfromtheapplicationitselfasandwhen required.Anychangesimplementedinthesoftwaremodulesshouldalsobeupdatedand uploaded in the respective module demo video. 9iii.Data $igrationi.One time legacy data migration to proposed Database The historic data amounting since 1975 shall be effectively migrated. Major data migration includes - i. Index II data since 1975 which has approximately6 Cr records;ii. Scanned documents which have approximately 2.4 Cr records; and iii. Other smaller miscellaneous databases such as Index III, Index IV, Guideline register, list of local bodies, Chits with 22201 running chits, Firms with 7020 registered firms, Societies with 1,88,471 registrations, Hindu marriage with 4.22 lakhs records, etc. IndexIIdataandothertransactionaldatatablemigrationshouldbedoneensuringUnicode compatibility and it should support bilingual (English and Tamil) data entry. Data migration should beensuringminimumbusinessdowntimeforthedepartment.Also,pilotimplementationshould ensure all the relevant data migration is successfully completed. Scanned Images are captured in two tables Scanned index and flat file table and total size is 12TB.The different typesof data tables are also classified as below: a.Data from SRO Master tables, transactional tables such as index II, III & IV, Hindu Marriage & Tamil Nadu Marriage and Scanned images available in the SRO,The data from the SRO office alone to be migrated in the proposed system database and central database should not be used for migration.b.Data from DRO Master & Transactional tables of Firms, Chit & Society, etc. The data from the DRO office alone to be migrated in the proposed system database and central database should not be used for migration. c.Other database like Guideline, etc. Registration Department Tamil Nadu RFP for SI Selection Volume I '& The scope may also include data capture of few of essential fields that are not available in the legacy application. The SI shall comprehend the existing data structure & prepare and submit migration plan, clearly articulating the field level mapping between the legacy data & fields in the proposed system. The database structure of the legacy system is to be properly mapped with the proposed database structure and then migration should be carried out. SI shall ensure through fool-proof data migration strategy in order to achieve a 100% accuracy of data migration. The SI shall also engage in Data Cleansing if required before data migration in order to have seamless & hassle free operations. The quality of the data migrated shall be checked as per ISO standards and accuracy of the migrated data should be 100%.ii.Facilitate digitization by Registration Department/Designated Agency Responsible for porting of digitized data by Registration Department / Designated Agency into the proposed DB. Also facilitate the client / third party agency during the data digitization process a)in sharing the data structures b)in sharing Physical IT infrastructure provided by SI9i!.Site /re"aration The SI is expected to prepare the client sites for setting up the necessary client site infrastructure. Site preparation at SROs & DROs will exclude providing connection from the main power supply & will include but not limited to: a)Body Earthing for infrastructure such as UPS, DG set, etc b)LANconnectivity(LANCables,LANports,etc.)withadequateredundancywith minimum 5 spare over and above the connected hardware for entire SR officec)Electrical cabling for UPS and Genset, adequate rating Power sockets & switchesfor UPS, Desktops, printersd)Aftersupplyofhardwareatvariousoffices&peripheralstobeplacedusingthe existing furniture e)FacilitateduringshiftingofSR/DRofficesite.Thelikelyofficeshiftingshallbe approximately 50 offices per annum for 5 years f)The electrical cabling andLAN cabling length will vary from 10 meters to 50 meters. Thebiddersareadvisedtovisitfewsamplesitestoassesstheactualrequirement andquoteaccordingly.TheselectedSIwillhavetowiringforasmuchlength optimally required at the Registration Department offices. In addition to the above, other activities as needed shall be carried out by SI to ensure successful sitepreparationandinstallationateveryaccesslocationtocommissionit.SitePreparationshall cover all the activities necessary to enable the SRO/DRO to setup the client side infrastructure and operate the registration application to be developed by the SI. Registration Department Tamil Nadu RFP for SI Selection Volume I '4 9!.Staggered .ard4are S5""ly Installation % 1ommissioning The SI shall supply all the necessary server, storage, network infrastructure that is detailed in the consolidatedBOMinVol.IIofthistender.TheSIshallsizetheservers&otherrelated infrastructurekeepinginmindthetotalnumberofSRoffices(600locationsincludingbuffer), concurrentinternalusers(1000max),external/citizenusers5,000-10,000concurrentusers transactionsvolumes,packetsizes,etc.Alltheofficesalreadyhavelegacydesktopsandother peripheralswhichwouldbeusedtillnewhardwareissupplied..ThesePCshavealreadybeen pre-loadedwithMSWindowsOS(2007,XPand2000versions).However,theSIwouldbe required to procure hardware (Desktops, printers, vertical scanners, UPS, comfort AC, etc.) for all theofficesindifferentphasesasdetailedbelow.TheDepartmentshallprovidethespacefor installation, furniture, electricity.Particulars No. of offices TodayY-0Y-1Y-2Y-3Y-4Y-5 Type A Offices for H/w support168OLBSI Type B Offices for H/w support284 FMS+EWC SI Type C Offices for H/w support108 FMS+EWC SI Type D with only 3 years warranty 15 FMS+EWC SI Sub Total575 Type B DRO (Admin) offices41 FMS+EWC SI Type A DRO (Admin) offices9OLBSI Type A DRO (Audit) offices45OLBSI Type A DIG offices9OLBSI Type A SDC offices11OLBSI Grand Total690 The table below shows the estimated number of hardware to be procured in a particular year. The biddershouldprovidethepricebiddetailsaccordingly.AMCforTypeAofficesshouldbethe responsibility of SI after the OLB terms expire. These offices will not receive new hardware but old systems will have to be maintained. The above table divides all the 690 offices of Registration department into four categories namely Type A, B C and D depending on the time of expiry of the contract for the office hardware. Type A officeshavethemostlatestcontractinitiatedon1stAugust,2011thatwillexpireon31thJuly, 2016. For these offices, the SI would be required to take over the AMC for all the office hardware for which the contract expired. The SI shall quote the AMC cost for till the expiry of its own contract withtheregistrationdepartment.TypeBrepresentsthoseofficeswherethecurrentcontracthas endedon31stJuly,2012.Inthiscase,theSIhastoprocurethehardwareimmediatelyafter signingtheMasterServiceAgreement(MSA)withtheRegistrationDepartment.TheSIhasto procureandmaintaintheseoffices fortheperiodbeforetheGo-liveaswellas forentire5years Registration Department Tamil Nadu RFP for SI Selection Volume I )6 aftertheState-wideGo-LiveormoreaslongitsengagementwithRegistrationDepartment continuesandshallaccordinglyprovideitsquotes.ForTypeCandTypeDofficestheSIhasto procure the required hardware immediately after signing the MSA. It should be noted that SI shall provide ADF scanners for all the 625 offices from the start of the go-live of the project and provide supportfortheremaining5years.Thedetailrequirementsofinfrastructureforalltypesof registration offices have been provided in the table below: i.Hardware requirements at Registration Department Offices: Type of OfficeUnits PC with OS Vertical ADF scannerMFD Laser Printer UPS 5 kVA UPS 3 kVA Comfort AC (1.5 Ton) SRO 11814111011 SRO 21405111011 SRO 3546211101 SRO 4327211101 SRO (Rest)1680110000 DRO (Type B)413111011 DRO (Type A)90110000 DIG Office90010000 RegiNet15011101 RTI110011101 Zonal AIG42001011 Chit Arbitrator32001011 SDC111010000 Total213471164745788369457 The hardware listed above should all be supplied immediately after the SI is onboard except for the vertical ADF scanner. The vertical ADF scanner should be supplied only after during State-wide roll-out and should be commissioned during Go-Live.Activities to be carried out by the SI at the offices where new desktops are supplied: a)Preloadimage(LatestWindowsOS,STARapplication,Accounts,Scanning, marriage, antivirus) at theSR/DR offices; Registration department already has1236 Windows2000/XPlicenseswhichshouldbeupgradedbytheSI.Fortheremaining desktops supplied by the SI, fresh windows licenses should be purchased by SIb)File transfer of scanned copies, registered documents in the SRO / DRO office available in the old systems into the new supplied system c)Testing & UAT of legacy application should be done on the new hardware supplied by the SI & Commissioning the hardware. This will commence the O&M for the supplied system. Registration Department Tamil Nadu RFP for SI Selection Volume I )1 d)Vertical ADF scanners and MFD supplied at all locations by the SI have to be maintained by the SI for the entire contract period. For the offices where SI is not supplying new desktops, the existing hardware will be maintained byOLBoperatortill31stJuly2016.Afterthat,allthesehardwarelistedaboveshouldbe maintained by SI till the expiry of SI contract. The hardware available at these 242 offices is as follows: Type of OfficeUnitsPC with OSLaser PrinterUPS 5/3 kVAComfort AC SRO168840168168168 DRO(Admin)936999 DRO (Audit)4590454545 DIG927999 SDC1111011 ADFandMFDsuppliedbySIatalltheseofficeshavetobe maintainedbySIonly.SIshould ensure power back up as per technical specification mentioned in Volume-II. To ensure proper backup, the SI should replace the UPS batteries. The SI shall however plan & supply the adequate software licenses w.r.t Database, Middleware & GUI required for the Registration Application. The SI should provide proper encryption in the databasetothestorethedatasafely.IncaseRegistrationApplicationistobedevelopedin Windowsbasedenvironmentthenalldesktops/PCsintheofficeswouldnotrequireany additional licenses to be installed in the desktops/PCs. All the servers shall be supplied with OS licensecoupledalongwithit.Desktopssuppliedtoregistrationdepartmentshouldallbe SYSmark rated. ii.Additional Support Infrastructure - DG Sets:The Registration Department is in the process of procuring DG sets for all its SROs. The SI is expected to maintain all the DG sets already procured by Department and should also procure DGsetsforalltheremainingSROsforwhichDGsetshavenotbeenprocuredbythe department. Diesel cost would be reimbursed on actual to SI however other consumables such aslubeoil,etc.wouldbebornebySI.TheSIshouldsupply269DGsetsof5kVAwhileit should also maintain the 317 DG sets of 7.5 kVA already procured by Registration Department.Below are the details of DG sets procured/planned to be procured by the department: Registration Department Tamil Nadu RFP for SI Selection Volume I )2 S.No.QuantityDG CapacityBrandMonth of Procurement 1177.5 kVAMahindraApril 2012 21507.5 kVAMahindraTo be supplied in the month of April 2013 31505 kVATo be procured Addition of any hardware required by the department as an enhancement at a later stageshould alsobesupplied