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Team

A group of people (members) workingtogether to achieve a mutual goal.

Team building begins with a decision atthe top to encourage and even to require,employees to operate in teams.

Lack of management support is thenumber one cause of team failure.

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Benefits of teams Highly motivated environment Shared ownership and responsibility for the task Faster response to technological change Fewer, simpler job classifications Better, response to the less formal values of the

younger generation of employees Effective delegation of the workload Common commitment to the goal Proactive approach to the problem solving

Improved self-worth Increased communication Better decisions Skill development

Early warning system of the problem

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Task force or cross-functional teams Include between five and eight members Comprise individuals from two or more

different work areas Implement strategic plans Assume investigative, corrective,

interactive function Are sometime called as process

improvement teams

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Department improvement teams (functional) Include only departmental members Select problems; identify solutions Restrict scope of activity to within departmentQuality circles

Include members from functional areas Are voluntary in nature Select problem; may not have power and

authority to implement the idea into action Receive minimal management direction Are often temporary

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Self-directed work teams Comprise an intact teams of employees who

work together on an on-going day to day basis

Responsible for a whole work process Assume ownership of product or service Empowered to share various

management/leadership functions

Are limited to particular work unit Controlling the physical and functional

boundaries or their work Responsible for delivering the quality and

quantity of the product or service with specifictime limit. Share and rotate the responsibilities of

leadership

Accept multitask or job rotation Get on ob trainin

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