Comarch BSS Suite

teleCommuniCationS

2

Comarch’s Strengths in BSS

Full Suite of in-house Developed Products

Products within the Comarch BSS Suite have been designed and devel-

oped in-house, meaning you can count on shorter delivery times, as well

as better quality and more secure deployment, when compared to big

vendors that arose as a result of mergers and acquisitions.

unified Data model and Product Catalog

All BSS products are based on a unified data model for reference data

and product catalog. This provides you with a short time to market, while

facilitating system management and configuration.

large amounts of Data, exceptionally efficient Processing

engine

Mass and real-time rule-based data processing is the core of our compe-

tences. This includes service agnostic and multi-industry rating, charging

and billing.

Customizable Business Process Flows

There are no limits to workflows and business processes, as they are configured

in the development or implementation process. You are able to reconfigure

business processes and workflows to suit your particular needs.

3

Comarch BSS Portfolio brief

Billing, CRM & Self Service – The Comarch BSS portfolio con-

sists of extensive core elements, such as Billing, CRM and

Self Service.

Utilizing CRM for Telecoms, you can interact with your custom-

ers more effectively, increase sales, and automate key sales

and marketing processes.

With Self Service, you will see considerable cost sav-

ings and quickly expand into the e-commerce and portal

environment.

Following numerous successful implementations at many Com-

munication Service Providers (mobile, fixed line and ISP pro-

viders), Comarch Convergent Billing supports a wide range

of processes around core functionalities, such as charging

and billing, mediation, payments processing, dunning, G/L in-

tegration, reporting and many more. All of these are available

for all types of services.

The Comarch BSS is built around a Unified Data Model and

Product Catalog, and provides customizable processes con-

trolled by Business Process Management.

Managing Your Business Performance

The main goal of Comarch Performance Management for Busi-

ness is to collect information relating to the critical distributed

measures of your business and BSS platform in a single loca-

tion, and manage alarms associated with thresholds defined

for such measures. It provides you with the ability to support

your company in internal performance management activities.

It also offer the possibility of using and building dashboards

for multiple levels of management, providing a broad view

over all business-critical processes inside the BSS platform

and other domains.

Solutions on Comarch products

Comarch solutions consist of multiple products, which can

fully support you in numerous areas, and which are designed

individually to suit your needs according to your particular

business type:

The solution for mobile operators includes many tools

necessary to run a mobile business, in the following areas:

convergent billing, interconnect billing, CRM, partner relation-

ship management, revenue sharing, roaming and voucher

management

The solution for fixed and broadband operators provides

business and operational support in areas that are the main

focus for this type of operator, including CRM, convergent

billing and interconnect billing

The solution for MVNEs provides the platform for mobile

operators to support multiple MVNOs.

The solution for MVNOs provides a BSS platform for MVNOs

and integration with MNOs

The solution for wholesale departments streamlines the

activity of wholesale divisions in their most important busi-

ness areas of agreement management, buy and sell rate

management, billing and settlement management, financial

management, reconciliation, business performance manage-

ment, as well as PRM

The solution for multi-service operators provides full sup-

port for triple- or quad-play operators, including convergent,

service-agnostic BSS products dedicated to delivering multiple

services over multiple networks and technologies

The solution for satellite ISPs is a dedicated set of BSS

products for operators, providing Internet access with the

use of satellite technology

The solution for M2M is a platform that can be added to the

existing MNO infrastructure. It supports operators with tools

for mass operations on SIM cards, integration with inventory,

a self service portal and B2B gateway

The solution for WiMAX ISPs is based on a compact BSS/

OSS/CRM product that helps to quickly initiate operations,

based on a proven and ready-to-use solution

The solution for ISPs and VoIP Operators is based on

a compact BSS/OSS/CRM with AAA, billing, customer manage-

ment and network management features typical for such

businesses

The solution for content providers and IPTV operators is

based on a compact BSS/OSS/CRM with AAA, billing, customer

management and revenue sharing functionality

4

Selected Comarch customers

Auchan S.A., France (Business type: MVNO): Convergent Bill-

ing, Customer Management, Business Process Management,

3arts, Dealer Care, Self Service

Bite, Lithuania (Business type: Mobile, ISP): Convergent Bill-

ing, Interconnect Billing, Customer Management, Business Pro-

cess Management, Comarch Billing Mediation, Comarch Ser-

vice Activation, Self Service

Bouygues Telecom, France (Business types: Mobile, ISP):

Revenue Share, Business Process Management, Self Ser-

vice (for partners)

OnePhone Deutschland, Germany (Business type: Mobile):

Convergent Billing, Interconnect Billing, Billing Mediation

Polkomtel S.A., Poland (Business type: Mobile): Interconnect

Billing

Promonte GSM, Montenegro (Business type: Mobile): Turn-

key WiMAX deployment

Telekomunikacja Polska S.A, Poland (Business type: Fixed,

ISP): Convergent Billing, Interconnect Billing

6GMOBILE, the Netherlands (Business type: MVNE, MVNO): Bill-

ing & Customer Management System with real-time, Intercon-

nect Billing, Corporate Self Care, Billing Mediation, Service Acti-

vation, Resource Management Repository, B2B Gateway

Products. Services. Competences.

B2C

Central Product Catalog Managed Services

Master Resource Management Data Center

Service Oriented Architecture Hosting

Deployment CollocationOptimization

integration | implementation transformation operations

Billing | CRm | Self Service

Business Process Management

Billing Mediation

Performance Management

B2B

CRM

Convergent Billing

Self Service

Service Activation

Roaming Billing

Voucher & Top-Up Management

Interconnect Billing

PRM

Wholesale Billing

Revenue Sharing

B2B Gateway

Pro

du

cts

Ser

vice

s, a

rchi

tect

ure

s &

Com

pet

ence

s

5

Many business layers. Various business processes.

Multi-Service Network

Operator’ssystems

Business Process Management

Subscriber end user

Operator – Reseller

Billing Managers

Fron

t of

fice

Bac

k of

fice

Net

wor

k In

teg

rati

on

Marketing and Sales Managers

Wholesale department

Interconnect Billing Managers

Operator – CSRSubscriber Corporate

Telco AdminOperator – Cash Desk

Employee

SUBSCRIBE INTERACT SElF MANAGE COllECT

POINT OF SAlE CRM PAYMENT COllECTIONSElF SERVICE

Billing Mediation Active Mediation Service Activation Connectivity

Service Oriented architecture

Master Resource

Management

DMS/Archive

Inventory

MNP

Payments

Data Warehouse

Partner’s IT systems

Content Providers

Gl

Printing

Convergent Billing

Voucher & Top-Up ManagementPerformance

Management for Business B2B Gateway

Wholesale Billing

Revenue Sharing

Individual Corporate

Rule-based processing

Real-time and batch rating

Vouchers generation and logistics

Bill formatting and invoicing

Top-Up Management

Payments collection & dunning

A/R premises, Subledger

Customers, contracts, history, balance

Interconnect Billing

Statements and settlement statements

Routing optimization, lCR

Reconciliation

A/R premises, Subledger

Partners, contracts

Fixed, Cable

IP, IMS, NGN Mobile

Invoices

Web Services

SOA

inte

grat

ions

Dire

ct in

tegr

atio

ns

Product Catalog

6

B2C – relationships with customers

CRM for Telecoms

Modern and user-friendly customer relationship management

system for communications service providers (CSPs), helping

understand and effectively fulfill their customers’ needs

Increased automation of selling and marketing processes,

campaign management, contact management, sales

management

Order management, loyalty programs, single customer view

Convergent Billing

Rating, charging, billing and invoicing of any services offered

using custom defined business rules

Convergent, service-agnostic, real-time and batch billing

Support for wireless and wireline networks; IMS, Diameter,

SIP, SS7

Self Service

Enables CSPs to reduce customer service costs and

increase customer satisfaction

Expansion into e-commerce and portal environment

Private and corporate customers, web, Voice and USSD

channels

Service Activation, Provisioning

Cross-network provisioning, transaction management

Many adapters are ready-to-use

Active Mediation

Connects the network to the billing system

Enables real-time controlling of voice, data and content

services in any billing system with a real-time charging

interface

Support for wireless and wireline networks, IMS, Diameter,

SIP, SS7

Billing Mediation

Filtering and loading service usage data from network into

your billing system(s)

CDRs unification, conversion, de-duplication, flexible

configuration

Roaming Billing

Inbound and outbound roaming billing

Supporting CAMEL, TAP/RAP, NRTDE, RAEX

Simplify interactions with roaming partners and clearing

houses

Roaming credit control functionality compliant with EU

regulations

Voucher & Top-Up Management

Voucher generation and logistics

Top-up management

Integration with IN and billing

B2B – relationships with business partners and content providers

Interconnect Billing

For service providers who have interconnection points with

other operators

For any service that requires inter-operator settlements

Statements and settlement statements

Least-cost routing, traffic and financial reconciliation

Billing, discounting, A/R premises and interfaces to G/L

Wholesale Billing

Supports wholesale-specific business processes

Buy and sell rates, statements and settlement

statements

Routing optimization and routing configuration

management

Traffic and financial reconciliation, dispute management

Billing, discounting, A/R premises and G/L integration

Revenue Sharing

Enables managing partner relationships, settlements and

revenue sharing

Billing, rating and rule-based processing, long service

delivery chains

Revenue and cost sharing for traditional and non-traditional

services

Self Service

Web self service for partners

Access to partner data, financial documents and

configuration

Billing Mediation

Filtering and loading service usage data from networks

and partners into your billing system(s)

CDRs unification, conversion, de-duplication, flexible

configuration

B2B Gateway

Allows exposing IT system features to third parties

Secure and easy integration with new partners and content

providers

PRM

“CRM for partners”

Managing relationships with partners and content

providers

7

Integration, Implementation & Transformation

During integration, implementation and transformation projects

Comarch provides a set of products for Master Data Manage-

ment, integration technologies for Service Oriented Architectures

and architecture optimization techniques.

Central Product Catalog

Simplifies management of distributed product catalogs

Business- and resource-oriented

Product and service lifecycle management, market and

geographical segmentation, sales channels interface

support, inventory integration

Offers creation and bundling

Master Resource Management

Allows migration of BSS resources from financial/logistics

system to more specialized system

SIM, MSISDNs, handsets repository, resource history,

resource lifecycle management, logistical support, number

management, number portability

Service Oriented Architecture

Products integrated with SOA

Modular architecture and open interfaces

No black boxes

Usage of commercial and open source technologies

Deployment

Business Process Analysis (BPA)

Project Management

Design, Deployment, Integration

Testing and Documentation

Migration and “go-live” intensive support

Optimization

Architecture re-design, dedicated architects for

customers

Systems unification and migration

Support in business model transformation

Operations

Managed Services:

• From simple system support to full managed services

model

Data center services

Hosting of applications - hosting and SaaS

Collocation

About Comarch

Comarch is a leading global supplier of key industry standard

compliant software solutions and services for telecommuni-

cations service providers. One of the company’s fundamental

distinguishing factors is our focus on the flexibility and con-

figurability of our solutions, which are developed in-house and

customized to suit the specific needs of our customers. Our so-

lutions are business driven, and have evolved since the com-

pany’s inception in 1993, based on customer demand. With 17

years of experience, Comarch is expert at the design, imple-

mentation, as well as integration of our solutions and servic-

es. We are proud to work with customers from four different

continents, including some of the market’s largest players,

such as T-Mobile International, Vodafone Germany, Telefóni-

ca O2 Germany, as well as MVNO operators such as Auchan

Telecom, France. Comarch’s unique and cost-effective solu-

tions allow our customers to provide the highest quality of ser-

vice to their markets, ensuring their clients’ satisfaction and

continued patronage. The satisfaction of Comarch’s custom-

ers has always been the strongest confirmation of the quality

of its solutions in the areas of billing and inter-partner settle-

ments, as well as management of telecommunications net-

works and services. Comarch’s solutions for telecom opera-

tors are intended for Fixed, Cable and Broadband Operators,

Mobile Operators, Wholesale Departments, MVNO/MVNE Ope-

rators, ISPs and VoIP Operators, Content Providers and IPTV

Operators and Satellite Service Providers.

Poland Bielsko-Biala, Wroclaw, Gdansk, Katowice, Krakow, Lodz, Lublin, Poznan, Warsaw

Austria Kirchbichl, WienBelgium BrusselsChina ShanghaiFinland EspooFrance Lille, Montbonnet-Saint Martin, Paris Germany Dresden,

Frankfurt/Main Düsseldorf MünchenPanama Panama City Russia MoscowSwitzerland BuchsUAE DubaiUkraine Kiev, Lviv USA ChicagoVietnam Ho Chi Minh City

Comarch Headquarters Al. Jana Pawla II 39 a 31-864 Krakow Poland phone: +48 12 64 61 000 fax: +48 12 64 61 100 e-mail: info@comarch.pl

Comarch Inc. 10 W 35th Street Chicago, IL 60616 United States phone: +1 800 786 4408 fax: +1 800 684 5916 e-mail: info@comarch.com

Comarch AG Chemnitzer Str. 50 01187 Dresden Germany phone: +49 351 3201 3200 fax: +49 351 438 97 10 e-mail: info@comarch.de

WWW.COMARCH.COM

WWW.COMARCH.PL

WWW.COMARCH.DE

WWW.COMARCH.FR

Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court

for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts

to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406

Copyright © Comarch 2010. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch.

Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make

improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch

are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners.

EN 2010-10

Comarch is a leading Central European IT business solutions provider specializing in forging business relationships that maximize customer profitability while optimizing business and operational processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and applied to our software products. These products incorporate highly sophisticated IT solutions for businesses in all vertical sectors. Comarch has a multinational network of offices employing over 2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.

www.telecoms.comarch.com