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Tennessee Municipal Benchmarking Project An Investment in the Future of Tennessee Cities Sarah Young, TMBP Project Coordinator Municipal Technical Advisory Service, University of Tennessee TMBP ... an investment in the future of Tennessee cities Public Performance Management and Reporting Conference Trenton, New Jersey September 21, 2012

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Page 1: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Tennessee Municipal

Benchmarking Project An Investment in the Future of Tennessee Cities

Sarah Young, TMBP Project Coordinator

Municipal Technical Advisory Service,

University of Tennessee

TMBP ... an investment in the future of Tennessee cities

Public Performance Management and Reporting Conference

Trenton, New Jersey

September 21, 2012

Page 2: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Background

• Started in 2002 by MTAS and municipal

leaders in Tennessee

• Initial service areas: Police, Fire, Refuse

• Nine Inaugural cities

• Modeled after UNC project- comparative

benchmarking between cities

TMBP ... an investment in the future of Tennessee cities

Page 3: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Purpose

• To provide state-specific performance and

cost data for participants

• To provide best practices information

• To assist participants in evaluating and

improving efficiency and effectiveness of

the selected service areas

TMBP ... an investment in the future of Tennessee cities

Page 4: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Project Structure

• Steering Committee

• Service Area Committees

• MTAS staff provides advice, explanation,

and data coordination

• Website – http://www.mtas.tennessee.edu/public/web.nsf/Web/Benchmark

TMBP ... an investment in the future of Tennessee cities

http://www.mtas.tennessee.edu/public/web.nsf/Web/Benchmark
Page 5: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

FY2012 Participating Cities

TMBP ... an investment in the future of Tennessee cities

Chattanooga 167,674

Franklin 62,487

Bartlett 54,613

Kingsport 49,275

Collierville 43,965

Cleveland 41,285

Germantown 38,844

Brentwood 37,060

Morristown 29,137

Goodlettsville 15,921

Greeneville 15,062

Athens 13,458

Page 6: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Current Service Areas Measured Police

Fire

Refuse & Recycling

Employment Benefits

Human Resources

Finance

Building Code and Property Maintenance Code

Enforcement

Planning & Zoning

TMBP ... an investment in the future of Tennessee cities

Page 7: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Data Collected

• Performance Indicators

• Cost Indicators

– Personnel Costs

– Operating Costs

– Indirect Costs

– Depreciation Costs

TMBP ... an investment in the future of Tennessee cities

Page 8: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Sample Benchmarks Workload and Resource Measures Effectiveness and Efficiency Measures

TMBP ... an investment in the future of Tennessee cities

Page 9: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Case for Best Practices Repository

• Challenges in a 10 year old project

• Data collection vs. application

• Identify best practices among TMBP

participants to add value

TMBP ... an investment in the future of Tennessee cities

Page 10: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Cleveland, TN Improves Fire Servicing

TMBP .. an investment in the future of Tennessee cities

30 second fire tone prior

to FY 2007

Shorter tone

implemented

Lower Response Times

FY 2008, 2009

2 Certified Inspectors

conducted all inspections

before FY 2007

Engine Companies

began inspecting

Significant increase in

inspections performed

Page 11: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

TMBP Encourages OPEB Reporting

• GASB 45 issued in

2004

• TMBP Cities report

OPEBs in different

ways

• New funding ratio

measure added

• Brentwood, TN fully

funds

TMBP…an investment in the future of Tennessee cities

City Where OPEB Reported for TMBP FY2011

Bartlett HR--Costs -- Line 10 "Other Employee Benefits"

Brentwood All service areas -- Costs -- Line 7-- "Retirement contributions"

Chattanooga All service areas -- Costs--Line 11-- "Other employee contributions"

and in Employment Benefits costs Line 11 Line 16 "Other Employer

Contributions"

Collierville All service areas -- costs --Line 10 "Other Employee Benefits"

Germantown Employment Benefits -- Costs Line 8 --"Retirement Contributions"

HR Costs -- Line 10 "Other Employee Benefits"

Kingsport Employment Benefits -- Costs -- Line 16 “Other employer

contributions”

Municipal Technical Advisory Service, Tennessee Municipal Benchmarking

Project Annual Report, FY2011, March 2012, pg. 106.

Note: Athens, Cleveland, Franklin and Morristown did not report OPEB numbers for FY2011 for the purposes of this project.

Page 12: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Other Uses

• Collierville, TN - Public relations tool for

attention to refuse collection costs

• Supporting data for MTAS consultant

studies

• Track individual city performance and

costs over time

TMBP .. an investment in the future of Tennessee cities

Page 13: Tennessee Municipal Benchmarking Project · HR Costs -- Line 10 "Other Employee Benefits" Kingsport Employment Benefits -- Costs -- >]v íò^K Z u o}Ç }v ] µ ]}v _ Municipal Technical

Contact Us

TMBP ... an investment in the future of Tennessee cities

TMBP Project Staff

Frances Adams-O'Brien Sarah Young John Crawford Research and Information Manager Project Coordinator Marketing Coordinator 865-974-9842 865-974-8964 615-812-4360 [email protected] [email protected] [email protected]


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