tester motivation - jasstjasst.jp/symposium/jasst14tokyo/pdf/h1.pdf · tester motivation dr stuart...
TRANSCRIPT
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Tester Motivation Dr Stuart Reid Testing Solutions Group
London, UK www.testing-solutions.com
©Stuart Reid, 2014
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Scope
• Introduction to Motivation
• Outline of the Motivation Survey
• Survey analysis and results
– What factors correlate best with motivation?
– How does motivation change
• for different roles
• for different regions
– Do existing theories work for testing?
– What is the best combination?
• Conclusions & recommendations
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Defining Motivation
• a reason or reasons for acting or behaving in a particular way - Oxford Dictionaries
• internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal – http://www.businessdictionary.com
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Motivation 101
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Multi-faceted Motivation
Motivation
Sociological
Physiological
Psychological
Behavioural
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Investigation Approach
• Questionnaire
– Paper-based
– SurveyMonkey
• 40 Questions
– Demographic
– Motivation-related (Likert-scale)
– Open-ended
– Qualitative & quantitative data
• Responses from around the world (over 600)
• Thanks to Tafline Murnane
– KJ Ross – Australia
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Respondents by Region
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Industry Sectors
Finance, Insurance
Communications
IT
Utilities
Health Care
Government
Services
Transportation
Media
Non-profit
Retail, Wholesale
Construction
Internet
Manufacturing
Other
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Organization Types
IT Organization
Self-employed Consultant
Self-employed Contractor
Testing Services
IT Department within an
Organization
Other
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Testing Roles
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Specified Variety - Test Analyst
0%
20%
40%
60%
80%
100%
Exploratory
Test Design
Execution
Automation
Reviewing
Management
Improvement
Env't Support
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Different Jobs…
0% 20% 40% 60% 80%
100% Exploratory
Test
Design
Execution
Automation
Reviewing
Management
Improve-
ment
Env't
Support
Head of Testing
0% 20% 40% 60% 80%
100%
Exploratory
Test
Design
Execution
Automation
Reviewing
Management
Improve-
ment
Env't
Support
Test Manager
0% 20% 40% 60% 80%
100%
Exploratory
Test
Design
Execution
Automation
Reviewing
Management
Improve-
ment
Env't
Support
Developer/Tester
0% 20% 40% 60% 80%
100%
Exploratory
Test
Design
Execution
Automation
Reviewing
Management
Improve-
ment
Env't
Support
Test Analyst
0% 20% 40% 60% 80%
100%
Exploratory
Test
Design
Execution
Automation
Reviewing
Management
Improve-
ment
Env't
Support
Test Lead
0% 20% 40% 60% 80%
100%
Exploratory
Test Design
Execution
Automation
Reviewing
Management
Improve- ment
Env't Support
Test Consultant
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Life Cycles
13
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Company Size
14
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Motivation Theories
• Hierarchy of Needs – Maslow, 1943
• Motivation-Hygiene Theory – Herzberg, 1959
• Theory X & Theory Y – McGregor, 1960
• Expectancy Theory – Vroom, 1964
• Equity Theory – Adams, 1965
• Job Characteristics Model (MPS) – Hackman & Oldham, 1976
• Three Needs Theory – McClelland, 1988
• Temporal Motivation Theory (TMT) - Steel and Konig, 2006
• Motivation 3.0 (MAP) – Pink, 2010
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• Skill Variety (V) – range of different skills used
• Task Identity (I) – degree of completing a whole job
• Task Significance (S) – importance of the job
• Autonomy (A) – level of control of your own time
• Feedback (F) – degree of supervisory & results-based feedback
• MPS =
FASIV
**3
MPS from Hackman & Oldham, 1975.
Motivating Potential Score
Assign a score of 1 to 7 to
each attribute...
...and then calculate your
MPS
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0
50
100
150
200
250
300
strongly
disagree
disagree neither
agree nordisagree
agree strongly
agree
Perceived Motivation
“I am highly motivated to do my
job in testing”
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Pearson’s Correlation Coefficient
r = +0.70 or higher Very strong positive relationship
r = 0.85 r = 1
0
20
40
60
80
100
120
140
160
180
200
0 5 10 15 200
20
40
60
80
100
120
140
160
180
200
0 5 10 15 20
18
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Pearson’s Correlation Coefficient
r = +0.30 to +0.39 Moderate positive relationship
r = 0.35 r = 0.55
r = +0.40 to +0.69 Strong positive relationship
0
20
40
60
80
100
120
140
160
180
0 5 10 15 200
20
40
60
80
100
120
140
160
180
0 5 10 15 20
19
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Pearson’s Correlation Coefficient
r = 0 to +0.19 Negligible positive relationship
r = 0.10 r = 0.25
r = +0.20 to +0.29 Weak positive relationship
0
20
40
60
80
100
120
140
160
180
0 5 10 15 20 250
20
40
60
80
100
120
140
160
180
0 5 10 15 20
20
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MPS & Perceived Motivation
0
50
100
150
200
250
300
0 1 2 3 4 5 6 7
r = 0.40 r = +0.40 to +0.69 Strong positive relationship
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MPS & Perceived Motivation
0
50
100
150
200
250
300
0 1 2 3 4 5 6 7
r = 0.40 r = +0.40 to +0.69 Strong positive relationship
22
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Feedback
23
(WORK ITSELF)
(COLLEAGUES)
(SUPERVISOR)
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Feedback - Asian vs All
24
(WORK ITSELF)
(COLLEAGUES)
(SUPERVISOR)
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Variety
25
(# TASKS)
(# PROJECTS)
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Variety - Asian vs All
26
(# TASKS)
(# PROJECTS)
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Significance
27
(# AFFECT COLLEAGUES)
(AFFECT PROJECT)
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Significance - Asian vs All
28
(# AFFECT COLLEAGUES)
(AFFECT PROJECT)
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Identity
29
(PROJECTS TO COMPLETION)
(TASKS TO COMPLETION)
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Identity - Asian vs All
30
(PROJECTS TO COMPLETION)
(TASKS TO COMPLETION)
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Autonomy
31
(NEXT TASK)
(WORKING HOURS)
(WHO WITH)
(HOW TO DO)
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Autonomy - Asian vs All
32
(NEXT TASK)
(WORKING HOURS)
(WHO WITH)
(HOW TO DO)
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MPS Factors - Asian vs All
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Daniel Pink’s MAP
• Daniel Pink’s Motivation 3.0
Mastery
Purpose Autonomy
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Mastery
35
(CHALLENGE)
(MASTERED SKILLS)
(IN THE FLOW)
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Mastery - Asian vs All
36
(CHALLENGE)
(MASTERED SKILLS)
(IN THE FLOW)
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Purpose
37
(WIDER COMMUNITY)
(PROFITS)
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Purpose - Asian vs All
38
(WIDER COMMUNITY)
(PROFITS)
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MAP Factors - Asian vs All
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Environment
40
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Environment - Asian vs All
41
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Integrating Theories
Motivation
Variety
Feedback
Significance
Identity
Mastery
Purpose
Autonomy
Environment
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MPS and MAP and MAPFV and…
0.40
0.38
0.41
0.44
0.5
MPS
Summative MPS
M+A+P
M+A+P+F+V
Top 4
Daniel Pink’s Motivation 3.0
ENV’T + VARIETY 2 + MASTERY 1 + MASTERY 3
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Asian vs All – Motivation Models
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What Motivates Testers?
Challenges &
New Areas
Meeting
Targets
Feedback &
Appreciation
Autonomy
Quality &
Making a difference
Team &
Work Env't Money
Other
Good Management
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What Demotivates Testers?
Developers!
Other Poor Management
Feedback &
Appreciation
Team & Work Env't
Repetitive Tasks
Ignored
Exit Criteria
No
Goals
46
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How Do You Motivate?
Money
Bonding
Feedback &
Appreciation
Goals Variety &
Challenges
Other
Involve Team
Training &
Career Dev't
Autonomy
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Salary Profile
48
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Experience Levels
49
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Education Levels
50
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0.09
0.51 0.01 0. 15
-0. 05
Salary, Experience & Education
Tester Experience
Perceived Motivation
Tester Salary
Tester Education
51
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Salary, Experience & Education
52
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Qualification Levels
53
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Different Life Cycles…
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Different Organization Sizes…
55
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Different Experience Levels…
56
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Different Organization Types…
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Outside Interests?
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Conclusions
• Testers are special – we can improve on the generic motivation theories
• Please try to use the most influential factors – ALL
• MASTERY + ENVIRONMENT + VARIETY + FEEDBACK + AUTONOMY
– ASIA • IDENTITY + VARIETY + FEEDBACK
– TOP 4 • ENVIRONMENT + VARIETY 2 + MASTERY 1 & 3
• Not all testers are the same – Don’t treat everyone working in testing the same
• different roles require a different focus • culture plays a part – but less so than the roles
– We need to consider ‘smarter’ approaches to the motivation of testers
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1 FEEDBACK 1 The work itself provides feedback on how well I am doing in
my job. (POSITIVE)
2 FEEDBACK 2 My colleagues provide little or no feedback on how well I
perform. (NEGATIVE)
3 FEEDBACK 3 My supervisor provides me with regular feedback on my
performance. (POSITIVE)
4 AUTONOMY 1 Most of the time someone else decides what tasks I should do
next. (NEGATIVE)
5 AUTONOMY 2 My job is flexible enough to allow me to decide which hours I
work most days. (POSITIVE)
6 AUTONOMY 3 For most tasks I get to decide who I will work with.
(POSITIVE)
7 AUTONOMY 4 I rarely get to choose the way that an activity is carried out.
(NEGATIVE)
8 SIGNIFICANCE 1 My job is one that affects few other colleagues.
(NEGATIVE)
9 SIGNIFICANCE 2 If not done well my job will have little impact on the project.
(NEGATIVE)
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10 IDENTITY 1 My job allows me to see projects through to completion.
(POSITIVE)
11 IDENTITY 2 I often start tasks but then pass them on to colleagues before I
finish them. (NEGATIVE)
12 VARIETY 1 My job comprises a relatively small number of different tasks.
(NEGATIVE)
13 VARIETY 2 In my job I get the chance to work on many interesting
projects. (POSITIVE)
14 MASTERY 1 My job does not challenge or stretch me.
(NEGATIVE)
15 MASTERY 2 I have mastered most of the skills required to perform my job.
(NEGATIVE)
16 MASTERY 3 I often become so engaged in my work that I forget the time.
(POSITIVE)
17 PURPOSE 1 My job includes the opportunity to work for the good of the
wider community (beyond my employer). (POSITIVE)
18 PURPOSE 2 My organization is primarily focused on increasing its profits.
(NEGATIVE)
19 PERCEPTION I am highly motivated to do my job in testing.
(POSITIVE)
20 ENVIRONMENT My work environment encourages me to perform my job better.
(POSITIVE)