texas statewide communication interoperability plan · texas statewide interoperability plan –...

July 2019

Developed with Support from the

Cybersecurity and Infrastructure Security Agency, Emergency Communications Division

TEXAS

STATEWIDE COMMUNICATION

INTEROPERABILITY PLAN

TEXAS STATEWIDE INTEROPERABILITY PLAN – MARCH 2019

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LETTER FROM THE STATEWIDE INTEROPERABILITY COORDINATOR (SWIC)

Greetings,

I am pleased to provide to you the 2019 Texas Statewide Communication Interoperability Plan (SCIP). This SCIP represents Texas’ continuous commitment to improving emergency communications interoperability and supporting our public safety practitioners throughout the state. In addition, this update meets the requirement of the recently released Fiscal Year 2019 Department of Homeland Security (DHS) grant guidelines.

Representatives from the Texas Interoperable Communications Coalition collaborated to update the SCIP with actionable and measurable goals and initiatives, with owners and timelines assigned. These goals and initiatives align to the National Emergency Communications Plan (NECP) and focus on Governance and Leadership; Planning and Procedures; Training, Exercises, and Evaluation; Communications Coordination; Technology and Infrastructure; and Cybersecurity. These goals are designed to support our state in planning for new technologies and navigating the ever-changing emergency communications ecosystem.

As we continue to enhance interoperability, we must remain dedicated to improving our ability to communicate among disciplines and across jurisdictional boundaries. With help from public safety practitioners statewide, we will work to achieve the goals set forth in this SCIP and become a nationwide model for statewide interoperability.

Adopted by vote at the Texas Interoperable Communications Coalition Strategic Planning Conference, July 17, 2019.

Sincerely,

Todd M. Early Texas Statewide Interoperability Coordinator

TEXAS STATEWIDE INTEROPERABILITY PLAN – MAY 2019

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TABLE OF CONTENTS

Introduction .............................................................................................................................. 3

Interoperable and Emergency Communications Overview ................................................. 5

Vision and Mission .................................................................................................................. 5

SCIP Goal Criteria .................................................................................................................... 5

Governance and Leadership .................................................................................................. 6

Texas Interoperable Communications Commission (TxICC) .............................................................. 6

.................................................................................................................................................. 7

Planning and Procedures ....................................................................................................... 8

Training, Exercises, and Evaluation ...................................................................................... 8

Communications Coordination .............................................................................................. 9

Technology, Infrastructure and Funding ............................................................................... 9

Land Mobile Radio ......................................................................................................................... 9

Mobile Broadband .......................................................................................................................... 9

Next Generation 911 ...................................................................................................................... 9

Alerts and Warnings ..................................................................................................................... 10

Funding ........................................................................................................................................ 10

Cybersecurity ......................................................................................................................... 10

Implementation Plan.............................................................................................................. 11

Appendix A: List of Acronyms ............................................................................................. 17


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INTRODUCTION

The Texas Statewide Communications Interoperability Plan (SCIP) is a stakeholder-driven, multi-jurisdictional, and multi-disciplinary strategic plan to enhance interoperable and emergency communications over the next one to two years. This document contains the following planning components:

Introduction – Provides the context necessary to understand what the SCIP is and how it was developed.

Interoperable and Emergency Communications Overview – Provides an overview of Texas’ current and future emergency communications environment.

Vision and Mission – Articulates Texas’ two- to three-year vision and mission for improving emergency communications operability, interoperability, and continuity of communications at all levels of government.

Goals – Outlines the goals aligned with the vision and mission of the SCIP as they pertain to Governance and Leadership; Planning and Procedures; Training, Exercises, and Evaluation; Communications Coordination; Technology and Infrastructure; and Cybersecurity.

Implementation Plan – Includes the full list of initiatives for each goal and describes Texas’ plan to implement, maintain, and update the SCIP and enable continued evolution of and progress toward Texas’ interoperability goals.

The Emergency Communications Ecosystem consists of interrelated components and functions, including communications for incident response operations, notifications and alerts and warnings, requests for assistance and reporting, and public information exchange. The Ecosystem model below in Figure 1 was used to create and establish the goals and initiatives for the 2019 Texas SCIP Workshop to enable secure communication and information sharing across communications technologies in real-time, including all levels of government, jurisdictions, disciplines, organizations, and citizens impacted by any threats.


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Figure 1: Emergency Communications Ecosystem

The Interoperability Continuum, developed by SAFECOM and shown in Figure 2, serves as a framework to address challenges and continue improving interoperable public safety communications. It is designed to assist public safety agencies and policy makers with planning and implementing interoperability solutions for communications across technologies. More information on the Interoperability Continuum is available in the Cybersecurity and Infrastructure Security Agency (CISA) Emergency Communications Division (ECD) Interoperability Continuum brochure.1

Figure 2: Interoperability Continuum

1 ECD’s Interoperability Continuum brochure is available here: https://www.dhs.gov/sites/default/files/publications/interoperability_continuum_brochure_2.pdf

https://www.dhs.gov/sites/default/files/publications/interoperability_continuum_brochure_2.pdf


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INTEROPERABLE AND EMERGENCY COMMUNICATIONS OVERVIEW

Reliable, timely communications among public safety responders and between public safety agencies and citizens is critical to effectively carry out public safety missions, and in many cases, save lives.

Traditional voice capabilities, such as land mobile radio (LMR) and landline 911 services continue to be critical tools for communications. However, the advancement of internet protocol (IP) based technologies in public safety has increased the type and amount of information responders receive, the tools they communicate with, and complexity of new and interdependent systems. New technologies increase the need for coordination across public safety disciplines, communications functions, and levels of government to ensure emergency communications capabilities are interoperable, reliable, and secure.

VISION AND MISSION

This section describes Texas’s vision and mission for improving emergency communications operability, interoperability, and continuity of communications statewide:

SCIP GOAL CRITERIA

For the 2019 Texas SCIP Workshop, participants discussed criteria for creating SCIP goals. Previously the state leveraged stakeholder input at the annual SCIP Workshop, regional meetings, and annual COG/Tribe Focus Group Reports to establish goals. During this year’s Workshop, goals were defined as an overarching strategy and initiatives described how the goal would be accomplished and by whom. Considerations included what would make a goal a priority, whether goals would align with the NECP, National Interoperability Field Operations Guide (NIFOG), SAFECOM Grant Guidance and other related plans. Participants established the following criteria for SCIP goals:

Goals are consistent with existing national plans

Goals addresses statewide challenges

Goals are actionable

Solutions are sustainable

Vision:

All public safety and incident response entities in Texas will have access to effective and

sustainable wireless interoperable voice and data communications.

Mission:

Through the unified voice and collaborative efforts of the TxICC and the SWIC Office, achieve the highest level of voice and data communications interoperability across

Texas.


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GOVERNANCE AND LEADERSHIP

Texas Interoperable Communications Commission (TxICC)

The current governance body in place for emergency communications for the State of Texas is housed in the Department of Public Safety (DPS) and supported by Strategic Advisory Groups (SAGs). The Texas Interoperable Communications Commission (TxICC) is comprised of public safety communications representatives from public safety and incident response entities across the state and maintains chartered responsibility of the SCIP. The SAGs are stood up on an as-needed basis to address specific communications topics, and they are disbanded once a recommendation or finding is put forward.

The TxICC established the SCIP Executive Council (SEC) consisting of one voting delegate from each of the 24 regions, from each of the three Tribal Nations, and one State Agency representative to serve as the official voting entity of the TxICC. The SCIP Executive Council (SEC) reviews strategic goals, initiatives, and short- and long-range plans. SEC members will:

• Confirm, approve, and/or modify decisions (e.g. prioritized gaps) and reports developed by the TxICC.

• Actively participate in the TxICC. • Have appropriate knowledge of communications equipment, systems, and procedures. • Participate in routine meetings/webinars and training sessions. • Act as the regional Public Safety Broadband champion. • Meet annually at the SCIP Conference and additionally as needed.

The SWIC provides oversight and leadership to the TxICC. The SWIC:

• Oversees the implementation of all SCIP goals and initiatives. • Chairs the TxICC and the SEC. • Passes recommendations to the State Executive Leadership. • Is the designated State-level point of contact for LMR and serves as the State Single

Point of Contact (SPOC) to FirstNet. • Has authority from the State and TxICC to convene SAGs on matters of interoperability,

as needed.

SAGs are ad hoc committees advising the SWIC, which are established to address key issues such as public safety broadband, developing a system of systems, improving training and exercises, and updating the Texas Statewide Interoperability Channel Plan. Additional SAGs will be appointed, as needed. If the TxICC membership-at-large does not have the skillset needed for the assignment, the SWIC may identify a specialist to work with the SAG.

Through the unified voice of the TxICC and the SWIC, Texas works to achieve the highest level of voice and data communications interoperability. The TxICC is a voluntary organization of federal, state, local, tribal, and non-profit entities, including traditional emergency communications disciplines as well as public utilities, critical infrastructure/key resources providers, and transportation agencies. The TxICC owns and manages the SCIP as a strategic planning tool to help Texas public safety agencies prioritize resources, strengthen governance, identify future investments, and address interoperability gaps. The SWIC provides oversight


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and leadership to the TxICC SAGs, and they address key issues such as the Texas Public Safety Broadband Program, training and exercises, and funding. Figure 2 depicts the organizational structure of the TxICC.

Figure 1: Emergency Communications Governance in the State of Texas

Texas SCIP Governance and Leadership Goal

Texas shall evolve and maintain effective governance across expanded partners and emergency communications stakeholders, embracing the

shared responsibility of the broader community

advancements related to incident response


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PLANNING AND PROCEDURES

With a focus on regional planning for the upcoming year, each of the 24 COGs and three tribes will prioritize updating common SOPs for multi-agency/multi-discipline/multi-hazard responses by the 2020 deadline. Many of the current regional plans in place are outdated by eight years or more and need to be baselined with the new template. While most COGs and Tribes have SOPs in place, many acknowledge that the SOPs are not widely recognized or utilized. As a result, the following goal was developed to address Planning and Procedures.

Texas SCIP Planning and Procedures Goal

TRAINING, EXERCISES, AND EVALUATION

At all levels of government, the Texas stakeholders have identified a need for training and exercises. Due to a lack of funding and standardization, many responders are not properly trained on how to use their communications equipment effectively. Stakeholders emphasized that updated standardized training curriculum and regular exercises will improve the use of statewide interoperability channels and mutual aid resources.

Within the past couple of years, most COGs/Tribes have conducted some level of training, including Communications Unit courses, or tested radio interoperability capabilities during an exercise. With more COGs/Tribes integrating training developed by TxICC members into their training curriculum, there has been a noticeable increase in training sessions and participants. Notwithstanding the lack of funding and standardization, there is a clear need and want for training and exercises improvements across Texas.

These concerns were incorporated into facilitated discussions on developing the following goal related to Training, Exercises, and Evaluation.

Texas SCIP Training, Exercises, and Evaluation Goal

Develop and deliver training curriculum, exercise templates, and evaluation methods that target gaps in all emergency communications

technologies

Develop and update comprehensive emergency communications plans, procedures, and tools that address the evolution of risks, capabilities,

and technologies

advancements related to incident response


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COMMUNICATIONS COORDINATION

Texas has a strong coalition of individuals in the public safety and emergency response realm who support and promote emergency communications initiatives. As such, both outreach and information sharing has been encouraged and highlighted as vital to Texas’ statewide interoperability operations. Moving forward, the State aspires to establish a repository that will retain any and all data that pertains to public safety, emergency communications, and the SCIP.

Texas SCIP Communications and Coordination Goal

TECHNOLOGY, INFRASTRUCTURE AND FUNDING

Land Mobile Radio

Texas supports adoption of P25 Land Mobile Radio (LMR) systems and where feasible sharing

infrastructure and resources by joining a Regional Public Safety Radio System.

Mobile Broadband

Texas continues to support the buildout and adoption at the agency level for the

implementation of FirstNet, the National Public Safety Broadband Network (NPSBN) as well as

the adoption of mobile broadband applications that enable interoperable data and information

sharing between agencies.

Next Generation 911

Through the Texas Commission on State Emergency Communications (CSEC), the State of

Texas has had a 911 strategic plan in place for many years and continues contract

negotiations with their carrier to have operations for Emergency Services Internet Protocol (IP)

Networks (ESInet).

Provide public safety and incident response entities with best practices to address interoperability opportunities and challenges posed by

technology advancements related to incident response


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Alerts and Warnings

The state is supported by the Texas Division of Emergency Management (TDEM) Alerts and

Warnings program including IPAWS.

Funding

Achieving sustainable funding across all levels of government for public safety communications remains a challenge. Federal grants continue to decrease, and state and local entities continue to identify a need for funding to support training efforts, equipment upgrades and maintenance, and the preservation and operation of existing systems. For this reason, the State of Texas promotes alternative approaches to funding such as encouraging state and local infrastructure sharing agreements. While this is not the sole approach to solving funding challenges, it is an opportunity for Texas to encourage interagency collaboration and engagement.

Texas SCIP Technology, Infrastructure, and Funding Goal

CYBERSECURITY

Texas has identified the need to strengthen stakeholder education on cybersecurity efforts within the state. With cyberspace and its underlying infrastructure vulnerable to a wide range of risk, public safety entities need to ensure they have the tools necessary to respond and defend against cyber-attacks that pose a threat to the delivery of essential services like public safety and emergency communications.

Texas SCIP Cybersecurity Goal

Offer outreach support to provide updates, best practices, and monitoring of industry developments and direction to current resources

Identify funding sources available to local, regional, Tribal, and State agencies for communications equipment, training, and maintenance of

systems


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IMPLEMENTATION PLAN

The SWIC serves as the central point of coordination for the SCIP in coordination with the TxICC. The SCIP goals and initiatives will be added as formal agenda items and reviewed during TxICC meetings. Additionally, the following table will be updated on a biennial basis with the results of that year’s progress.

Governance and Leadership

SCIP Goal 1: Texas shall evolve and maintain effective governance across expanded partners and emergency communications stakeholders, embracing the shared responsibility of the broader community

# Initiatives Owner Date

Goal Type

(Tactical/ Strategic)

Metric

1.1 Maintain a formal governance body, the TxICC, through inclusive stakeholder engagements, and by evolving membership to include public safety subject matter experts (SMEs) in communications and emerging technologies

SWIC Ongoing T TxICC list evaluated annually to verify all disciplines and levels of gov’t are represented in addition to any new identified SME roles

1.2 Maintain Regional Interoperable Communications Committees (RICCs) in all 24 COGs and three Tribes and conduct meetings annually at a minimum

COGs, Tribes

Ongoing S Verification through FG Report

1.3 RICCs complete annual Focus Group reports to the TxICC regarding regional projects, funding prioritization, Regional Interoperable Communications Plans (RICPs), Standard Operating Procedures (SOPs), and other strategic needs

COGs, Tribes, SWIC

May 2020 T Verification through FG Report

1.4 On a quarterly basis review and update local and Tribal points of contact lists including emergency communications stakeholders, SEC delegates, radio programmers, ID plan contacts, and COMU contacts and any new lists identified in the annual Focus Group Report.

COGs, Tribes, SWIC

January 2020

T Updated contact lists in annual FG report, contacts submitted to SWIC office, with end goal that contacts will be updated by COG/Tribe contacts through HSIN site


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1.5 Provide annual report of statewide progress towards SCIP initiatives based on of RICC Focus Group Reports

SWIC May 2020 T Completed annual report

Planning and Procedures

SCIP Goal 2: Develop and update comprehensive emergency communications plans, procedures, and tools that address the evolution of risks, capabilities, and technologies


Goal Type


Metric

2.1 Engage RICC to complete annual Focus Group Report, using surveys, webinars or meetings to identify and prioritize needs and plans for interoperability for each of the COGs and Tribes

COGs, Tribes

May 2020 S Completed FG report

2.2 Update the capabilities and migration sections of RICPs (and any other RICP sections or information requiring updates)

COGs, Tribes

Ongoing S Updated RICP reports, verification through FG report

2.3 Review, update, and maintain resources in a common shared secure location, including important documents and a schedule of when resources are updated

TSICP SAG, SWIC

Ongoing,

January 2020

S Annual review of information and files on shared site to ensure information is up to date

2.4 Maintain the Texas Statewide Interoperable Channel Plan (TSICP) and affiliated Memoranda of Understanding (MOUs) and post to a shared location

TSICP SAG

Ongoing S Updated TSICP, as required

2.5 Update Regional SOPs (RSOPs) as needed using the current RSOP template; distribute to all local, tribal, and mutual aid responder agencies in the region

COGs, Tribes

Bi-annually/

January

T Updated RSOPs, verification through FG report

2.6 Review and prioritize stakeholder needs to determine if tools/best practices need to be developed

SWIC, TxICC, SAGs

Ongoing S Review tools and best practices with surveys or during the SCIP Workshop to determine if they continue to meet stakeholder needs


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Training, Exercises, and Evaluation

SCIP Goal 3: Develop and deliver training curriculum, exercise templates, and evaluation methods that target gaps in all emergency communications technologies


Goal Type


Metric

3.1 Update interoperable radio training curriculum to promote use of interoperability channels and TalkGroups

SWIC September 2019

S Completed training curriculum

3.2 Develop training metrics to measure levels of participation, including the number of disciplines, agencies, people, and total training sessions

SWIC September 2019

T Completed training metrics

3.3 Engage accrediting organizations as appropriate to adopt interoperable radio communications curriculum as part of continuing education programs

SWIC September 2020

T Checklist of identified accredited organizations and if they have been contacted re: training curriculum

3.4 Prepare updated training materials for online course development as they are finalized and released

SWIC July 2019 T Verification from online training team that all online training needs are met

3.5 Develop integrated radio communications drills that could be incorporated with annual required training as appropriate by discipline, such as Firearms Recertification, etc.

SWIC July 2019 T Completed radio communications drill templates

3.6 Conduct/participate in at least one multi-agency exercise annually and develop communications-focused after-action reports (AARs) to comment on the effectiveness and use of interagency communications RSOPs, and compliance with the National Incident Management (NIMS)/Incident Command System (ICS)

COGs, Tribes

August 2020

T Completed exercise and AAR, verified through FG report

3.7 Agencies conduct regular drills to practice use of interoperability channels / TalkGroups; examples include:

COGs, Tribes

January 2020

T Verification through FG report


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Regular roll calls on interoperability channels / TalkGroups

Parking lot drill included in Basic Radio Training course

Regular communications drill integrated with annual required training

3.8 Identify a COMU point of contact for each COG and Tribe

COGs, Tribes

January 2020

T Verification through FG Report

Communications Coordination

SCIP Goal 4: Provide public safety and incident response agencies with best practices to address interoperability opportunities and challenges posed by technology advancements related to incident response


Goal Type


Metric

4.1 Monitor and share industry and government advancements in communications with the TxICC

COGs, Tribes, State

Ongoing

May 2020

T At least one message to TxICC annually

4.2 Program public safety user radios with TSICP-designated interoperability channels and applicable interoperability TalkGroups into subscriber devices

COGs, Tribes, System, State

Ongoing S Verification through FG reports

4.3 Regularly review and update local, tribal, and regional asset inventories in the Communications Assets Survey and Mapping Tool (CASM) database

COGs, Tribes

Ongoing T Verification through FG reports

4.4 Encourage regular review and updates to local, Tribal, and regional mutual aid agreements, and the TSICP Memoranda of Understanding (MOU).

COGs. Tribes, SWIC

Ongoing T Verification through FG reports, MOU tracker on SWIC website

4.5 Educate state, local, tribal, and regional decision makers and elected officials on the importance of all aspects of interoperable communications and the need to fund and sustain systems

COGs, Tribes, Texas Association of Regional Councils

Ongoing S Verification through FG reports


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4.6 Coordinate with emergency alerts and warnings and Next Generation 911 (NG911) organizations and provide updates and best practices to stakeholders

SWIC Ongoing T NG911 update provided annually at minimum, generally at TxICC annual conference

4.7 Hold at least one information exchange/demonstration session with stakeholders (possibly in conjunction with an existing regional public event) to share agency mission, initiatives, deployable assets, and any other available resources that could be used for regional or statewide response

COGs,

Tribes

January 2020

T Verification through FG report

Technology and Infrastructure

SCIP Goal 5: Identify funding sources available to local, regional, Tribal, and State agencies for communications equipment, training and maintenance of systems


Goal Type


Metric

5.1 Publish a guidance document to include funding sources outside the typical grant offerings

SWIC July 2019 T Completed guidance document

5.2 Publish shared resources and best practices among federal, state, tribal, regional, and local entities that highlight interoperability improvements and cost savings

COGs, Tribes, SWIC

Ongoing S Shared resources and best practices shared via the common platform (HSIN)

5.3 Transition public safety radio systems to comply with P25 standards for statewide interoperability

COGs, Tribes, SWIC

Ongoing T Verification through technology interoperability levels identified annually by COGs and Tribes

5.4 Develop a position paper outlining the need to identify standards and requirements for broadband application interoperability using public safety real-time information sharing (i.e., chat and file sharing applications)

SWIC July 2019 T Completed position paper

5.5 Work with national organizations to develop a framework to measure data / information interoperability levels

SWIC, SAG

July 2021 S Identified / developed framework

Cybersecurity


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SCIP Goal 6: Offer outreach support to provide updates, best practices, and monitoring of industry developments and direction to current resources.


Goal Type


Metric

6.1 Identify and share best practices and standards for cybersecurity

SWIC May 2020 T Best practices and standards sent to TxICC


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APPENDIX A: LIST OF ACRONYMS

AAR After Action Report CASM Communications Assets Survey and Mapping Tool CISA Cybersecurity and Infrastructure Security Agency COG Council of Governments COMU Communications Unit Personnel DHS United States Department of Homeland Security DPS Texas Department of Public Safety ECD CISA Emergency Communications Division ESInet Emergency Services IP Network FirstNet First Responder Network Authority ICS Incident Command System IP Internet Protocol LMR Land Mobile Radio LTE Long Term Evolution MOU Memorandum of Understanding NECP National Emergency Communications Plan NGA National Governors Association NIEM National Information Exchange Model NIFOG National Interoperable Field Operations Guide NIMS National Incident Management System NPSBN National Public Safety Broadband Network P25 Project 25 PSAP Public Safety Answering Point PSCS Public Safety Communication System RICC Regional Interoperable Communications Committee RICP Regional Interoperable Communications Plan RSOP Regional Standard Operating Procedure SAG Strategic Advisory Group SCIP Statewide Communication Interoperability Plan SEC SCIP Executive Council SME Subject Matter Expert SOP Standard Operating Procedure SPOC FirstNet State Single Point of Contact SWIC Statewide Interoperability Coordinator TA Technical Assistance TDEM Texas Department of Emergency Management TSICP Texas Statewide Interoperable Channel Plan TxICC Texas Interoperable Communications Commission TxWARN Texas Wide Area Radio Network

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