the bits and bytes of cloud computing for hr and finance … · 2020. 7. 30. · cloud computing is...

The Bits and Bytes of Cloud Computingfor HR and Finance professionals

LIVE Webcast l Thursday 30 July 2020 | 10.00 a.m. – 11.00 a.m (MY time)

Ang Weina (Moderator)National Global Employer Services LeaderDeloitte

Andrew NgRisk Advisory Services DirectorDeloitte

Shareena Benedict MartinBusiness Process Solutions DirectorDeloitte

Chief Technical Officer Deloitte Asia Pacific

Pascal PicotChief Technical OfficerDeloitte Asia Pacific

The Bits and Bytes of Cloud Computing for HR and Finance professionals © 2020 Deloitte Tax Services Sdn Bhd 2

Can the past “Normal” continue to be the way forward?

If we were not prepared – what could we have done?

If we were prepared – were we truly prepared?

Agenda


Cloud computing


Cloud computing is the on-demand availability of computer system resources, especially data storage (cloud storage) and computing power, without direct active management by the user.

Immediate benefits

- Achieve coherence and economies of scale

- Scale-up or scale-down when you need

- Avoid or minimise up-front IT infrastructure costs

- Move from a CAPEX approach to an OPEX approach

- Reduce the need for IT maintenance tasks, and re-focus on valued-added activities

- Fits with Working from Home, as companies’ connectivity is not consumed

Key aspects to consider

- Local regulations (data residency), Confidentiality and Privacy

Cloud computing


Cloud adoption is part of the Global IT strategy which started several years ago.

Deloitte’s journey

Cloud ready• Email, Communication and collaboration

• Deloitte assets consumed by clients

• CRM

• Finance (e.g. Reporting, Data Analytics, Expenses Management)

• HR/Talent (e.g. Recruitment, Learning, Performance Management)

• Ticketing System / Call center

• Disaster Recovery

Tomorrow

• Cloud first strategy

• For any solution used by each Business Unit (e.g. Audit, Tax) and Enabling Areas (e.g. HR. Finance)

• Printing services

• Core IT services (management)

After tomorrow

• Fully digitalised approach

• Decommissioning of Datacenters

• Reducing local footprint as much as much as possible

• Work from home strategy


Managing risks internally


Managing IT Risks Internally

1

2

3

Rationalise technology projects and portfoliosWith limited resources at your disposal, you want to be crystal clear on your priorities during a crisis. IT organisations often have hundreds of projects in flight at any given time in addition to normal business operations.

Equip your connectivity, security and infrastructure for new traffic use and patternsEnsure that the organisation has the technology capacity to support that work – bandwidth demands, VPN infrastructure, authentication and access control mechanisms.

Understand and embed security, compliance and privacy requirements in your planDuring a crisis it’s easy to forgo security and privacy controls temporarily. However, if their risks and their mitigation tactics have not been considered in advance, it can lead to major security breaches.


IT risks – what to consider when you outsource


AICPA’s Trust Service Criteria – Service Organisation Controls (SOC2) Reports


BPS - Partnering for success


BPS Partner – providing stability, compliance and security

Back-end processes

outsourced

Talent acquisition and development

Compensation and benefits

HR strategies, HR transformations, policy setting

Budgeting and forecasting

Cash flow planning and monitoring

Finance strategy, internal controls and

process improvements

HUMAN RESOURCES FINANCE


WFH experience during lockdown


Some challenges faced during MCO

Clients’ records in hardcopy

Physical signing of documents

Clients still using cheques to pay

Knowledge transfer & computers

• Got clients to have suppliers send in e-copy

• Use of digital signatures

• Online banking gained popularity

• Introduced meeting tools such as Microsoft Teams, Skype and Zoom

My vendors learned to send their invoices to a dedicated mailbox set up by Deloitte

My directors finally accepted the ease of onlilne banking – they learnt quickly too!

Deloitte’s BPS team taught me how to create a digital signature and insert it into documents needing my approval

It was not easy to get staff to use these tools – internet stability and strength was often the challenge

The solutions


Benefits of outsourcing

Data protection and security

Save on IT infrastructure and software licensing fees

Confidentiality

(key to payroll)New laws – updates are quick

and seamless

Access to experts and cutting edge technology

Management can focus on strategy and policies to grow

business

Furloughs and lay-offs avoided

(costly lesson learnt during the pandemic)


Conclusion


A collection of insights to help business manage and mitigate risks with COVID-19

Combating COVID-19 with resilience

Reopening the workplace: The resilient leader's guide

As the COVID-19 pandemic radically disrupted work environments, the first priority has been crisis response: emphasising health and safety, essential services, and the virtualisation of work and education.

https://www2.deloitte.com/global/en/pages/about-deloitte/articles/covid-19/the-resilient-leaders-guide-to-reopening-the-workplace-covid19.html

The essence of resilient leadership: Business recovery from COVID-19

Resilient leaders shift organisational mindsets, navigate uncertainties, and invest in building trust in order to develop a recovery playbook that serves as a solid foundation for the post-COVID future.

https://www2.deloitte.com/global/en/insights/economy/covid-19/guide-to-organizational-recovery-for-senior-executives-heart-of-resilient-leadership.html

Resources for resilient leadership

Leaders like you must consider the key phases of a crisis—respond, recover, thrive—and consider them concurrently. On this page you will find resources aligned to these phases that can help guide you and your business through these challenging times and emerge more resilient on the other side.

https://www2.deloitte.com/global/en/pages/about-deloitte/articles/the-heart-of-resilient-leadership.html

A Thriving Business in a Post COVID-19 Business Environment

The COVID-19 pandemic continues to disrupt the market, production, and supply chains everywhere. The top 3 significant business impacts are on supply chain, customer engagement, and financing and business continuity.

https://www2.deloitte.com/my/en/pages/risk/articles/thriving-business-post-covid19.html

Future of Work: Ways of working in uncertain times

Companies all over the world reacted swiftly and empathetically to the COVID-19 crisis, altering their working practices to facilitate their employees working from home and maintaining operations. Many companies took aid from their governments to retain as many jobs as possible through furlough schemes, while others had to make difficult decisions to preserve their businesses, including layoffs/redundancies, reduced working hours, pay cuts and pay freezes.

https://www2.deloitte.com/global/en/pages/legal/covid-19/recover-legal-considerations-for-returning-to-work.html

https://www2.deloitte.com/global/en/pages/about-deloitte/articles/covid-19/the-resilient-leaders-guide-to-reopening-the-workplace-covid19.html

https://www2.deloitte.com/global/en/insights/economy/covid-19/guide-to-organizational-recovery-for-senior-executives-heart-of-resilient-leadership.html

https://www2.deloitte.com/global/en/pages/about-deloitte/articles/the-heart-of-resilient-leadership.html

https://www2.deloitte.com/my/en/pages/risk/articles/thriving-business-post-covid19.html

https://www2.deloitte.com/global/en/pages/legal/covid-19/recover-legal-considerations-for-returning-to-work.html


Feedback appreciated


You feedback is valuable to us


https://www2.deloitte.com/my/en/pages/tax/forms/bits-and-bytes-of-cloud-computing-feedback-form.html

https://www2.deloitte.com/my/en/pages/tax/forms/bits-and-bytes-of-cloud-computing-feedback-form.html

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities (collectively, the “Deloitte organisation”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.

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About Deloitte Malaysia

In Malaysia, services are provided by Deloitte Tax Services Sdn Bhd and its affiliates.In Malaysia, services are provided by Deloitte Tax Services Sdn Bhd and its affiliates.

This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms or their related entities (collectively, the “Deloitte organisation”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser.

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© 2020 Deloitte Tax Services Sdn Bhd

The Bits and Bytes of Cloud Computingfor HR and Finance professionals

LIVE Webcast l Thursday 30 July 2020 | 10.00 a.m. – 11.00 a.m (MY time)

Ang Weina (Moderator)National Global Employer Services LeaderDeloitte

Andrew NgRisk Advisory Services DirectorDeloitte

Shareena Benedict MartinBusiness Process Solutions DirectorDeloitte

Chief Technical Officer Deloitte Asia Pacific

Pascal PicotChief Technical OfficerDeloitte Asia Pacific

the bits and bytes of cloud computing for hr and finance … · 2020. 7. 30. · cloud computing is...

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