With the goal of mapping all the stars in the Milky Way, the European Space Agency hadan astronomically big data challenge. Inside you’ll read success stories about innovative enterprises that are making breakthroughs with our advanced software technologies.

The breakthroughs we help our clients make

Creative technology partner with a passion for excellence and client success

InterSystems Corporation is a software products company with offices in 25 countries and corporate headquarters in Cambridge, Massachusetts. Our advanced technologies for data management, connectivity, and analytics enable IT breakthroughs in industries that require the highest software performance and reliability.

What sets us apart is that everyone in our company is dedicated to making clients successful. As a privately held business since 1978, our focus on client success has never been distracted by quarterly profit targets and demands from stockholders.

Our clients include The Johns Hopkins Hospital, Petrobras, TD Ameritrade, Kimberly-Clark, BNP Paribas Securities, and thousands of other leading enterprises that rely on our innovativeproducts and 24x7 support.

We also serve the needs of application vendors. They partner with us to rapidly develop breakthrough applications that give them competitive advantages.

Our products and technologies include the following:

� InterSystems Caché® is an extremely fast and massively scalable database management system. It is the most widely used database technology in clinical healthcare applications.

� InterSystems Ensemble® is a platform for rapid integration and the development of connectable applications.

� InterSystems DeepSee® embeds capabilities for real-time analytics in applications built on Caché or Ensemble.

� InterSystems iKnow™ automatically derives concepts and relationships from text and other unstructured data to quickly deliver pinpoint access, intelligent summaries, and streamlined navigation, without the need to build complex ontologies or rules.

� InterSystems HealthShare® is a health informatics platform that enables strategic interoperability and analytics for action — within a hospital network, and across a community, region, or nation.

� InterSystems TrakCare® is a unified, Internet-based healthcare information system that rapidly provides an electronic patient record. It is not available in the United States.

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European Space Agency, Spain

The European Space Agency is mapping a billion starsin the Milky Way

In 2013, the European Space Agency (ESA) launched an ambitious mission to chart a three-dimensional map of the Milky Way. Because an enormous amount of data had to be quickly stored and analyzed, ESA selected Caché as theadvanced database technology to support the scientific processing of the Gaia mission.

The Gaia satellite will spend five years monitoring a billion stars in our galaxy. It will collect data on each of them about 70 times, precisely measuring their positions, distances, movements, and changes in brightness. It is expected thatthe Gaia mission will discover hundreds of thousands of new celestial objects,such as extrasolar planets and failed stars called brown dwarfs. Within our ownsolar system, Gaia is expected to observe hundreds of thousands of asteroids.

All of this adds up to an astronomicalamount of data to be collected and analyzed. A key element of the Gaia satellite is the Astrometric Global IterativeSolution (AGIS), which iteratively refines the spatial accuracy of all the Gaia measure-ments. In the course of its operation, AGISmust be able to insert up to 50 billion Java

objects into a database within seven days. Caché is the only database ESA found that could provide the necessary performance and scalability with onlymoderate hardware requirements.

The key is advanced technology, found only in Caché, which allows Java objectsto be inserted directly into the multidimensional structures used by the Cachédatabase. Says William O’Mullane, scientific operations manager of the Gaia mission for ESA, “With Caché, we obtain considerably more superior performance and scalability than is possible with other databases.”

The information Gaia collects will allow scientists to learn a great deal aboutthe origin, structure, and evolutionary history of our galaxy.

“With Caché, we obtain considerably moresuperior performance and scalability than

is possible with other databases.”William O’Mullane, Scientific Operations Manager,

Gaia Mission

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South Africa’s largest pathology organization supports 4,400 clinics and hospitals in the fightagainst HIV/AIDS

The National Health Laboratory Service (NHLS) of South Africa has successfullycompleted the first of two phases of deployment for TrakCare Lab. The consoli-dated laboratory service is a key part of the government’s program to improvethe management of pandemic and chronic illnesses, including drug-resistanttuberculosis, HIV/AIDS, and overall healthcare service delivery.

The NHLS handles all public health sector pathology testing and provides an extensive array of research and disease monitoring services designed to support the 4,000 clinics and 400 hospitals in the South African publichealthcare system — a platform that supportsseamless integration and connectivity for multi-ple applications and information repositories. In a country of 45 million, this system provideshealthcare services for the approximately 38 million citizens who are uninsured.NHLS supports the National Department of Health and employs 6,500 people atmore than 250 laboratories throughout the country. KwaZuluNatal, a province inSouth Africa’s southeast, is the epicenter of the world’s HIV/AIDS epidemic. Butthanks to the rapid turnaround of test results made possible by TrakCare Lab,KwaZuluNatal is seeing faster access to treatment for its large HIV-positive population.

The program is implementing TrakCare Lab on a network that utilizes theInterSystems Caché high-performance database as a centralized repository. It also uses InterSystems Ensemble, a platform for integration and the development of connectable applications, to enable the smooth integration and connection of multiple applications and information repositories.

Sagie Pillay, CEO of NHLS, says, “We have seen the need for pathology servicesincrease by 106% over the last four years. With this ever-increasing demand fortop-tier testing and disease-monitoring services, it was essential to implement aworld-class laboratory information management system (LIMS). We undertook anextensive, in-depth evaluation of leading LIMS products before deciding that theTrakCare Lab system is the optimal choice for NHLS.”

“We undertook an extensive, in-depth evaluation of leadingLIMS products before deciding that the TrakCare Lab system is the optimal choice for NHLS.”Sagie Pillay, CEO, NHLS

National Health Laboratory Service, South Africa

TrakCare is not available in the United States.

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Ipiranga cuts integration costs by 50%

In order to adapt to norms defined by Brazil’s State Secretaries of the Treasury and Internal Revenue Service, the Brazilian petroleum companyIpiranga opted for a commercial NF-e application that needed to be integrated with their existing software systems. That decision created anotherbig challenge: managing the complexity involved in integrating the NF-e solution with ABADI (Automation of Ipiranga’s Bases and Deposits), the company’s billing system.

Ipiranga solved this issue by using Ensemble. According to Betsy Rabello,Ipiranga’s administrative systems advisor, three key facets of InterSystems’ integration technology were fundamental to the decision: “Ensemble’s perform-ance, robustness, and stability were beyond any doubt the product’s strongpoints. We have used Ensemble as our only integration platform since 2005. Inaddition, ABADI runs on Caché, which also influenced our decision,” she explains.

The project was concluded in approximately ten months. Ensemble made it possible to simplify NF-e application resources, transforming them into servicesand isolating the application’s complexity in order to integrate it with ABADI.“Besides generating significant savings and offering us the chance to use theSOA concept, Ensemble provided us with much faster development and allowedus to run system maintenance in a much simpler manner,” says Rabello.

Ipiranga also used Ensemble technology forall the integrations needed to implementits Siebel CRM software. Says Rabello, “Wemapped all the integrations to be devel-oped, encompassing integrations for ERP,ABADI, the maintenance and equipmentmanagement system, our business portal,

and others. Out of a total of 33 integrations, approximately 16 services were usedagain, so we obtained a cost savings of about 50%.”

According to Eduardo Coelho, executive director of Visão Virtual, theInterSystems partner responsible for developing the integrations in these twoIpiranga projects, these kinds of initiatives show the potential of InterSystemstechnology. “We would be unable to do this without Ensemble. Of course, youneed a trained and efficient team, with technical knowledge, but the robustnessand performance of this platform are impressive,” Coelho says.

Companhia Brasileira de Petróleo Ipiranga SA, Brazil

“Ensemble’s performance, robustness, and stability were beyond any doubt

the product’s strong points.”

Betsy Rabello, Administrative Systems Advisor, Ipiranga

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Scotland creates nationwide electronic patient records

InterSystems is playing an important role as Scotland’s National Health Service(NHS) implements their eHealth Program — a bold vision for connected health-care throughout the country. The NHS Scotland Patient Management System program for hospitals gives authorized users immediate access to better clinicaland administration information from one standard healthcare information system. The program is using TrakCare to replace aging disparate systems with one unified, Internet-based healthcare information system to share bestpractices, minimize harmful variation of processes, and standardize reporting. It is a strategic part of the Scottish government’s e-health transformation toempower a 21st century NHS to provide effective, fair, and affordable care.

A consortium of five Health Boards comprising NHS Ayrshire & Arran, NHSBorders, NHS Grampian, NHS Greater Glasgow and Clyde, and NHS Lanarkshirecreated a team of more than 160 users to agree on requirements and select thepatient management system. When the contract was signed, Alan Lawrie,eHealth Program Board Chairman, said, “We believe that TrakCare will play animportant role in streamlining patient services, leading to faster diagnosis andtreatment while enhancing patient safety.”

Two other Boards — NHS Lothian and NHS Highland — have also chosen toimplement TrakCare. Together, the seven Boards serve over 75% of Scotland’spopulation and support more than 114,000 staff working in emergency, inpatient,outpatient, radiology, and mental health care settings. In a supplementary contract,NHS Scotland chose Ensemble as the national integration platform to share infor-mation, processes, and workflow for interoperability between other systems.

Key Benefits for Scotland

TrakCare gives each NHS Board the benefits of an electronic patient record, including:

� Paperless patient records, avoiding the costlystorage, transport, and tracking of paper records.

� Immediate and effective recording of patient admissions, discharges, and transfers at all points of care.

� Easy-to-use Internet-based access with visual alerts that highlight criticalcare information such as allergies, as well as dashboards and reports formanagement insight.

� Easier test ordering and access to results, including radiology and PACSimages, that minimizes lost and unnecessarily repeated tests.

� Real-time bed management within coordinated care processes that makesefficient use of resources.

National Health Service, Scotland

“We believe that TrakCare will playan important role in streamliningpatient services, leading to fasterdiagnosis and treatment whileenhancing patient safety.”Alan Lawrie, Chairman, eHealth Program Board

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TrakCare is not available in the United States.

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United States military healthcare systems serve 5.4 million active personnel and veterans annually

The Department of Defense Military Health System (MHS) bases its primary healthinformation system, as well as a similar system used in combat deployments, onCaché. When they upgraded from their legacy database system to Caché, the MHSexperienced a dramatic increase in performance and scalability, reduced hard-ware requirements, and a more open environment for greater interoperability.

The Department of Veterans Affairs (VA) runs the largest healthcare system in thenation, comprising over 1,300 hospitals, clinics, and other facilities, and treatingmore than 5.4 million patients annually. Their keystone application is the Caché-based VistA electronic medical record (EMR) system. Via a Web portal, VistAinstantly provides clinicians with a complete medical record, including clinicaland historical data, for each patient they treat. The VistA system also includes a physician order entry module and will display reminders for follow-up care,immunizations, and other important actions.

The VA uses Ensemble to let veterans tap into the VistA EMR through the MyHealtheVet personal health record application. My HealtheVet provides veteranswith easy access to their own medical information, including histories and labresults. They can use My HealtheVet to schedule appointments, exchange securemessages with their physicians, accurately track and graph health indicators over time, and produce a printed report of vital information to take to cliniciansoutside the VA’s electronic network. My HealtheVet is a model for empoweringpatients to take an active role in their healthcare, and for improving care whilelowering costs.

The U.S. Department of Veterans Affairs and U.S. Department of Defense, United States

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Belgian Federal Police, Belgium

Belgium coordinates police force of 40,000

When new laws resulted in sweeping reforms of Belgium’s police forces, the federal police were tasked with creating a single computing hardware and software architecture that they, and agents in all 195 of Belgium’s local policezones, would share. For the core data management and application infrastruc-ture, the federal police chose Caché.

“As a result of a European open public tender procedure,Caché was chosen because it provided the best combinationof quality, reliability, performance, and price,” says FrançoisLaruelle, ICT director of the Belgian federal police. “Anotherimportant factor was that we could easily migrate data, meta-data, and stored procedures from Informix and Sybase. Infact, when we ported our Information System for Local Police(ISLP) solution, over 99% of the more than 2,700 stored pro-cedures were converted automatically.” Laruelle also praised InterSystems for thesupport provided during the migration process. “Some stored proceduresrequired manual conversion, and InterSystems worked with us until they all rancorrectly. They went beyond their contractual obligations,” he says.

The results have been good. “Our combination of Caché on Intel-based hardwarerunning Red Hat Linux is absolutely reliable and fast,” Laruelle says. “Before, onlya few of the largest local systems running the ISLP application had a failovermechanism. Now, every database server has failover.” Approximately 28,000workstations, serving 30,000 local police agents, run the Caché-based ISLP solution, feeding information into a centralized database.

In addition to migrating ISLP from Informix to Caché, Laruelle and his team are bringing over several of the Sybase-based applications used by the federalpolice, including the data warehouse, the human resources and planning solu-tion, and the judicial police solution. The ultimate goal is to simplify the clientinfrastructure and reduce costs over the long term. In Spring 2012, an additional10,000 federal police began using the Caché-based applications.

At the same time, Laruelle’s team is developing a new suite of applications basedon Caché. These will be used for crime investigation, traffic management, recruit-ment, and a host of other functions. “For example, our new solution for crimeinvestigation gives investigators a broad overview of the elements of a case,” says Laruelle. “It brings together disparate information about the events, people,transportation, places, and other details in various formats — and supports cross-referencing and analysis of the data. This application highlights how Caché’s flexible nature enabled us to naturally model in the database how we work.”

What benefits do the Belgian police see from their integrated IT architecture? “In addition to improved reliability and performance, we are more efficient now,”Laruelle says.

“Caché was chosenbecause it provided the best combination of quality, reliability, performance, and price.”François Laruelle, ICT Director,Belgian Federal Police

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Retailer in Austria controls inventories in 2,000 outlets

Salzburg-based SPAR Austria, a member of SPAR, the world’s largest food retailer consortium, is a €4 billion company with over 1,300 outlets within Austria.They wanted an end-to-end enterprise resource planning (ERP) and point-of-sale(POS) system to help managers of local stores control their inventories. Aftercarefully researching their options, SPAR Austria decided to implement IMAge(Integrated Management Application for Grocery Enterprises), a solution based onCaché. IMAge was originally developed by Austria SPAR International AG (ASPIAG),SPAR Austria’s international subsidiary, for the quickly growing Eastern Europeanmarket.

“In the past, stores occasionally ran short of goods because the store managershad to rely on inaccurate data calculated by the central office. Now, managers areable to control the movement of goods, the inventory in their stores, and pendingdeliveries,” says Günther Kilian, process manager at SPAR Austria. “Plus, theIMAge system is easy to use. The tool set has been matched perfectly with therequirements of employees.”

“Ease of use was an important consideration when we developed IMAge,” says Gerd Karnitschnig, managing director of SPAR IGT Slovenia and IT coordina-tor at ASPIAG. “We used Caché Server Pages technology to create a common user

interface for the centralized and local portionsof the application. From the user’s perspective,there is only one system to learn. That gives us acompetitive edge.”

Performance and scalability are also very important, because SPAR stores include convenience stores, specialty gourmet

food shops, supermarkets, and huge “hypermarkets” that sell much more thanjust groceries. Today, IMAge is in place at more than 2,000 SPAR stores in six countries, including 150 hypermarkets.

According to Karnitschnig, there are a number of improvements and additionsbeing developed for the IMAge solution, some of which will use InterSystemsZen™ Web development technology. “We are very happy with Caché’s rapid Webdevelopment, scalability, and high performance,” he says.

SPAR Austria/ASPIAG, Austria

“We are very happy with Caché’s rapid Web development, scalability,

and high performance.”Gerd Karnitschnig, Managing Director, SPAR IGT Slovenia

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Strategic interoperability at Partners HealthCare

Based in Boston, Partners HealthCare is one of the largest integrated healthcarenetworks in the United States. Founded in 1994 by Brigham and Women’s Hospitaland Massachusetts General Hospital, the Partners system includes community andspecialty hospitals, a managed care organization, a physician network, home careand other health-related entities. Partners HealthCare is also a teaching affiliate ofHarvard Medical School and a national leader in biomedical research.

Partners HealthCare wanted to consolidate its financial and clinical systems ontoone electronic health record (EHR) platform, supporting its vision to be more agile,integrated, and efficient. Partners standardized on HealthShare as an enterpriseplatform for interoperability, supporting its strategic Partners eCare initiative.

In July 2012, Partners HealthCare had announced itwould implement an integrated electronic healthinformation system across the network by 2017.This strategic initiative, Partners eCare, is thelargest program of its kind in the history of PartnersHealthCare and is crucial to the organization’s leadership and innovation in redesigning patientcare models, advancing population health management, improving affordability,enhancing the patient experience, and strengthening community-based care.

InterSystems technology will support the seamless flow of clinical and administrative information between third-party systems and the enterprise EHRsystem (provided by Epic Systems), helping to improve coordination of care, reduce unnecessary testing, and support quality and cost imperatives.

Partners HealthCare selected InterSystems because of its long history of successwith InterSystems technologies. The Caché high-performance database systempowers the enterprise EHR system and hundreds of applications used 24x7 bythousands of clinicians; and the Ensemble rapid integration software has enabled asmooth integration of Partners HealthCare’s rich library of services and applications.

“Partners HealthCare is redesigning care delivery to improve the health of ourpatients and the affordability of care. Achieving these goals requires a level of coor-dination and standardization across Partners HealthCare that cannot be supportedby a ‘patchwork quilt’ of disparate information systems,” said Steven Flammini,chief technology officer, Partners HealthCare. “Working in concert with our EHRvendor, InterSystems will help Partners HealthCare fulfill its pledge to deliver thehighest quality care that is safe, effective, accessible, and affordable.”

Partners HealthCare System Inc., United States

“InterSystems will help PartnersHealthCare fulfill its pledge to deliver the highest quality care that is safe, effective, accessible, and affordable.”Steve Flammini, CTO, Partners HealthCare System

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Medipal Holdings Co. Ltd., Japan

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Logistics system for largest wholesale company inJapan tracks 90,000 items

In 2005, Japan’s largest commodity wholesale company, Paltac, merged with medicine wholesale company Medico Group to form Medipal Holdings Co. Ltd. The resulting enterprise is the largest wholesale company in Japan, with revenues topping ¥2.54 trillion ($25 billion).

The merger created an opportunity to revamp all of Medipal’s computer systemsand make them more efficient by leveraging the advanced technology and know-how already in place within Paltac KS, a longtime InterSystems customer. Of particular interest was their Caché-based “SAMS” logistics system, which routinely achieves 99.999% shipping accuracy. Medipal was so impressed withCaché, the company chose it as the core database management technology forall of their systems going forward.

First, Medipal undertook the renewal of the information system and replacementof the sales support system within their medicine division. Both projects weresuccessfully finished and brought significant improvements in performance andreduction of resources.

Their next project is to build an innovativemedicine logistics center. Every month,Medipal handles as many as 90,000 differentitems, taking and fulfilling orders from organizations ranging from small hospitalpharmacies to large group hospitals. Thenew logistics systems will automate theorder-taking and delivery process, eliminat-ing potential human error and resulting in

higher productivity, improved cost-effectiveness, and better customer service.The goal is to build a logistics system with Six Sigma quality (fewer than 3.4 errors per million transactions) while maintaining consistent and secure delivery to customers.

The first deployment of the new logistics system was rolled out in the KanagawaLogistic Center. It will be followed by a deployment in Osaka and will ultimatelybe used nationwide in Japan.

Juro Yamagishi, vice president of Medipal Holdings, says, “We have been usingCaché for a long time, and we are very happy with its performance, rapid development, small resource requirements, and cost efficiency.”

“We have been using Caché for a longtime, and we are very happy with its

performance, rapid development, small resource requirements,

and cost efficiency.”Juro Yamagishi, Vice President, Medipal Holdings

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Sweden deploys national system to improve patient care

In 2008, Sweden signed contracts with its suppliers to begin development of anational electronic health record one of the first of its kind in the world, based onHealthShare. This effort, known as the NPÖ, or the National Patient Overview, ispart of Sweden’s national IT strategy for improving patient safety and quality ofcare. Like similar efforts elsewhere, Sweden wants to ensure that key clinical informationbelonging to each of its citizens is securelyavailable online to caregivers, from anywhereat anytime.

Sweden has seen rapid success. In a little more than one year, the electronic healthrecord deployed in Örebro, the first of thecountry’s 21 healthcare regions to go live withthe NPÖ. When all healthcare districts areonline, Sweden will have a truly national electronic health record system.

HealthShare was chosen for its proven reliability, scalability, and interoper-ability with existing healthcare systems. It took fewer than ten developers andmanagers working on the NPÖ to achieve a successful rollout under very tighttime constraints.

HealthShare provides caregivers with a consolidated, browser-based display of patient demographics, medication lists, lab results, allergies, and other information considered most important for ensuring safe and effective care. The caregiver can simply click through to the detailed information behind the overview. Lab data is kept in a central repository, with the rest of the patientdata retrieved as needed from local providers’ electronic medical record systems.

Going forward, plans for the NPÖ include using HealthShare for a Web portal so citizens can access their own healthcare information, and a smartphone interface that lets clinicians access clinical data anywhere and anytime to ensurethe highest level of care.

“Our use of HealthShare for the NPÖ isgiving patients greater confidence in usand satisfaction knowing that we cantruly see their entire medical history, andare not missing some crucial piece ofinformation from encounters in otherplaces or with other physicians.”

Bengt Curman, Chief Physician, Medicine Clinic, Örebro University Hospital

National Patient Overview, Sweden

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Eurex SecLend/Stabilit Informatik AG, Switzerland

Eurex gains capacity to process 100,000 securities

Founded in 1998 as a joint venture between Deutsche Börse AG and the SWXSwiss Exchange, Eurex is one of the world’s leading derivatives exchanges. In2005 Eurex launched a new division, Eurex SecLend, a fully integrated electronicmarketplace for international security lending of fixed income stocks and bonds.Their automated data maintenance solution, called Data Care Management, isbased on Caché.

The Data Care Management solution was developed by Stabilit Informatik forEurex when it became obvious that they could not launch SecLend using the old,manual processes for collecting and combining information about securities.Data arrives on a regular basis via email in Excel files from providers such asBloomberg, Swiss National Bank SNB, Telekurs, and others. In addition, Websites of other data sources have to be queried.

“This is extremely complex master data that we obtain from external sources,consolidate, and subject to comprehensive quality controls,” explains FranciscoGonzalez, head of Eurex SecLend. From processing about 20,000 securities at itsinception, today SecLend handles about 40,000 daily. “Without automation, wewould be unable to manage these volumes of static data,” says Gonzalez.

Using Java as their development language,Stabilit coupled the Caché high performanceobject database with the Visual Rules rulesengine and Kiwi Web extractor to create theData Care Management solution for EurexSecLend. The solution automatically acceptsdata from a wide variety of sources and, usinga complex series of business rules, consoli-dates them into a master data store that is

made available to trading platforms. “We had high expectations regarding theperformance and scalability of Caché,” recalls Jan Trnka, general manager ofStabilit, “but we were particularly impressed with how it dealt with complexdata and its seamless connection to our Java environment. A relational data-base would have been hopelessly outmatched.”

Gonzalez believes that Eurex SecLend is fully equipped to handle their plannedglobal market growth, saying, “The extensive automation has freed up capacityin the team, and 100,000 securities will absolutely be no problem for us.”

“We were particularly impressed with how Caché dealt with

complex data and its seamless connection to our Java environment.

A relational database would have been hopelessly outmatched.”

Jan Trnka, General Manager, Stabilit Informatik

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State of Rhode Island, United States

Rhode Island establishes statewide health analyticsand information exchange

In the United States, the state of Rhode Island is making progress toward improvinghealthcare and controlling costs by using HealthShare to develop a statewidehealth information exchange, data aggregation, and analytics.

Rhode Island’s exchange called CurrentCare is a service of the Rhode Island Quality Institute (RIQI) and was built on the HealthShare informatics platform. One challenge RIQI had to overcome in the development and deployment ofCurrentCare is common to many regional and statewide information exchangeefforts — how to simply, cost-effectively, and nondisruptively collect patient datafrom smaller physician practices that lack the resources to connect directly to thehealth information exchange.

A growing number of practices do have thebasic infrastructure needed to support theNational Health Information Network Directprotocols and the creation of standard sum-mary of care documents, and RIQI is acting onthis opportunity. Through a health Internetservice provider (similar to a commercialInternet service provider) these practicesexchange care summaries securely with other providers and hospitals to improvecare coordination. The care summaries may also be sent to CurrentCare, providinga seamless feed of information from small practices into the statewide health infor-mation exchange. If the patient has consented to have CurrentCare collect thisinformation, CurrentCare posts the care summary to the patient’s record.

“The comprehensive patient record we’re building with HealthShare is givingproviders across the state the information they need to deliver the best care,” says Gary Christensen, RIQI’s chief operating officer. “And HealthShare gives RIQIthe analytics needed to target cost savings and provide a level of quality-of-carefeedback that physicians can’t get by looking only at their own records.”

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“The comprehensive patient recordwe’re building with HealthShare isgiving providers across the state theinformation they need to deliver thebest care.”

Gary Christensen, Chief Operating Officer, RIQI

Developer creates application that derives real-timeinsights from social media conversations

Social media conversations have the power to shape and steer how brands areperceived on a global scale. Yet traditional social media monitoring tools havebeen limited in their ability to provide real-time insight on issues that matter tobrand owners. Primitive keyword searches often cannot distinguish between acompany named “Apple” and an ingredient in apple pie, rendering their resultsunusable. And tools for discerning positive or negative sentiment are notoriouslyunreliable, missing key subtleties in language and tone.

Social Knowledge is a real-time perception management solution from PCS, a UK-based application vendor. Using iKnow, an advanced text analysis technologythat gleans concepts from large volumes of unstructured text, Social Knowledgeenables brand owners and their marketing agencies to monitor and analyzewhat’s being said about their brands across popular social media channels.Social Knowledge also allows users to respond to and shape those conversationsin a relevant and timely manner.

By gleaning concepts — not simply keywords —and monitoring the tone of what people are saying, Social Knowledge gives brand ownersmore control over how they are perceived in thefast-moving social media arena, enabling them to act quickly to protect and enhance theirimage, reward positive feedback, communicatethe latest information, and manage negative sentiment. At the heart of Social Knowledge is

innovative linguistics analysis technology from InterSystems that not only identi-fies exactly what’s being said, but can offer insight into sentiment — how peoplefeel about a brand — to engage more effectively with important audiences. Thelinguistics analysis is combined with analytics to identify language, gender,trends, links, sentiment, salience of high-level topics, interaction, Klout score ofauthor influence, and entities such as companies, people, and places.

Social Knowledge takes in social media posts from multiple channels. Users canset search criteria against incoming data, and then analyze the results to gaininsights. Built-in response tools close the loop, enabling rapid response to changing sentiment. “Using iKnow, our Social Knowledge product can deliveractionable insights about social media conversations as they are happening,”says Philip Walker, managing director at PCS.

PCS, United Kingdom

“Using iKnow, our SocialKnowledge product can deliveractionable insights about social

media conversations as they are happening.”

Philip Walker, Managing Director, PCS

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Worldwide 24x7 Support We are committed to giving our clients the best service possible. Headquartered in Cambridge,Massachusetts, the Worldwide Response Center(WRC) has personnel in cities around the globe andprovides engineering-level expertise and multi-lingual, 24x7 support for all InterSystems products.

Available by Phone, Email, and Internet Regardless of the way you contact the WRC,you’ll have direct and immediate access to a specialist who can resolve a problem or answeryour question.

Clients Set the StandardYou may set and change the priority of yourissues as you wish. No WRC issue can be consid-ered closed without your permission.

Follow-upAfter an issue is closed, we’ll check back to makesure you are satisfied.

Our passion for client success

We support our clients with multiple modes of training and technical support that are consistentlyrated at a 99% satisfaction level.

Education and TrainingOur Learning Services department offers a wide variety of classroom and remote training opportuni-ties to make sure you can derive maximum valuefrom our products.

Hands-on Classroom Training We offer hands-on training for application developers, integrators, and systems administra-tors. Lively, informative classes (held at your facility or ours) use exercises pulled from real-life scenarios.

Certification Programs Coursework through Learning Services can lead to certification as an InterSystems technologyexpert. Certification provides standardized measurement of skills, knowledge, and appliedexperience with our products.

University OutreachWorking with universities around the world,Learning Services promotes the use of our products in classes attended by a new generationof developers. Thanks to this program, we canhelp you find graduates and interns trained inInterSystems’ software to fulfill your staffing and research needs.

InterSystems Caché, InterSystems Ensemble, InterSystems HealthShare, InterSystems DeepSee and InterSystems TrakCare are registered trademarks of InterSystems Corporation. iKnow is a trademark of InterSystems. Other product names are trademarks of their respective vendors. Copyright © 2013 InterSystems Corporation. All rights reserved. 12-13

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Cambridge, MA 02142-1356Tel: +1.617.621.0600Fax: +1.617.494.1631

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