the challenge of change presented by: keith neuber email: [email protected]

THE CHALLENGE OF THE CHALLENGE OF CHANGECHANGE

PRESENTED BY:PRESENTED BY:Keith NeuberKeith Neuber

www.ikan2.comEmail: [email protected]: [email protected]

ChangeChange

Noun or verbNoun or verb

Change is constantChange is constant

Process rather than a productProcess rather than a product

Change ProcessChange Process

UndetectableUndetectable AutonomicAutonomic Stimulus-responseStimulus-response IntentionalIntentional DesiredDesired ResentedResented

Perception of the Change ProcessPerception of the Change Process

Degree of controlDegree of control

Potential risk (gain or loss)Potential risk (gain or loss)

PerspectivePerspective

Understanding perspectiveUnderstanding perspective Owning perspectiveOwning perspective Managing perspectiveManaging perspective Pursuit of HappinessPursuit of Happiness

Understanding PerspectiveUnderstanding Perspective


Light at the end of the tunnelLight at the end of the tunnel The trainThe train StarStar Parralel UniverseParralel Universe RescuerRescuer Grim ReaperGrim Reaper Light space surrounded by dark spaceLight space surrounded by dark space


Experience = information x perspectiveExperience = information x perspective


InformationInformation

QuantityQuantity

QualityQuality


Information – QuantityInformation – Quantity AmountAmount Range – too little --- too muchRange – too little --- too much How much information can be processedHow much information can be processed Input sensorsInput sensors Input filtersInput filters


Information – QualityInformation – Quality AccuracyAccuracy SpecificitySpecificity TimelinessTimeliness CompletenessCompleteness Clarity/understandableClarity/understandable congruencecongruence


The hospital will undergo a PTA review, the The hospital will undergo a PTA review, the results of which could substantially impact results of which could substantially impact personal income levels. The departments personal income levels. The departments under review can expect increased work under review can expect increased work demands and adjusted timelines over an demands and adjusted timelines over an extended period. Employees are expected to extended period. Employees are expected to cooperate fully with reviewers in defending cooperate fully with reviewers in defending hospital practices and procedures. Thank you hospital practices and procedures. Thank you for enabling our hospital administrators to for enabling our hospital administrators to attain an excellent review.attain an excellent review.


An individual’s reaction to information is An individual’s reaction to information is influenced by their perspectiveinfluenced by their perspective


Influences on perspectiveInfluences on perspective What does the individual believe is being What does the individual believe is being

conveyed by the information?conveyed by the information? What’s the purpose of the information?What’s the purpose of the information? What emotional reactions are triggered?What emotional reactions are triggered? What range of options appear to be available?What range of options appear to be available?


What is being conveyedWhat is being conveyed


What is the purposeWhat is the purpose InformationInformation InstructionInstruction WarningWarning InvitationInvitation ThreatThreat DeceptionDeception ClarificationClarification


Emotional triggersEmotional triggers Range from elation to devastationRange from elation to devastation Intra-psychic variablesIntra-psychic variables Preconceived ideasPreconceived ideas

The more intense the emotion, the more The more intense the emotion, the more dramatic the reaction.dramatic the reaction.


What does the individual perceive can be What does the individual perceive can be achieved by their reactionachieved by their reaction CatharsisCatharsis OpportunityOpportunity ProtectionProtection Relief Relief JustificationJustification PunishmentPunishment

Owning PerspectiveOwning Perspective

Recognizing the power of choiceRecognizing the power of choice

Unconscious reactionsUnconscious reactions Unrecognized choicesUnrecognized choices Conscious choicesConscious choices


Influences on decision makingInfluences on decision making

OvertOvert

CovertCovert


Reacting to influencesReacting to influences

ResistanceResistance

EmpowermentEmpowerment


Benefit/Cost Ratio of Decision MakingBenefit/Cost Ratio of Decision Making

Perceived payoff greater than perceived costPerceived payoff greater than perceived cost

Perceived cost greater than perceived payoffPerceived cost greater than perceived payoff

Managing PerspectiveManaging Perspective

Using the powerUsing the power

Do you have a life plan?Do you have a life plan?

PhysicalPhysical IntellectualIntellectual EmotionalEmotional


Components of a life planComponents of a life plan Goal – general statement of directionGoal – general statement of direction Objectives – specific, time-limited, Objectives – specific, time-limited,

measureablemeasureable Action stepsAction steps AssessmentAssessment


Shoulds vs. WantsShoulds vs. Wants

Resistance to developing a planResistance to developing a plan


What do I want?What do I want?

Why do I want it?Why do I want it?

What do I think will happen if I get what I What do I think will happen if I get what I want?want?

What am I afraid to lose?What am I afraid to lose?


Developing a change planDeveloping a change plan RealisticRealistic ReachableReachable Short-termShort-term

Getting from point A to point BGetting from point A to point B


Perspective on AccountabilityPerspective on Accountability

Set up for failureSet up for failure

Opportunity to shineOpportunity to shine

The easiest person to let down is frequently The easiest person to let down is frequently ourselvesourselves


Significance of reinforcementSignificance of reinforcement

External reinforcementExternal reinforcement

Internal reinforcementInternal reinforcement

Pursuit of HappinessPursuit of Happiness

Defining happinessDefining happiness

Noun?Noun?

Verb?Verb?



The Power of PerspectiveThe Power of Perspective

The option to choose how you frame an The option to choose how you frame an experienceexperience

The opportunity to learn from achievements The opportunity to learn from achievements and mistakesand mistakes

The ability to tip the scale of life in your favorThe ability to tip the scale of life in your favor


The search for balanceThe search for balance Life lessonsLife lessons

Life is a processLife is a process Pains, Drains and StrainsPains, Drains and Strains

• Avoid what you can, adjust to what you can’t.Avoid what you can, adjust to what you can’t.• How much suffering are you willing to allow?How much suffering are you willing to allow?


At the end of the day, what really matters?At the end of the day, what really matters?

the vehicle you arrive in the vehicle you arrive in

oror

the degree to which you enjoyed the the degree to which you enjoyed the rideride


Why do so many individuals who have Why do so many individuals who have retired spend so much time re-living the retired spend so much time re-living the past?past?

One man’s bumpy journey.One man’s bumpy journey.

the challenge of change presented by: keith neuber email: [email protected]

Documents

planmanaging perspectivewhat

excellent review

pta review

hospital administrators

defending hospital practices

adjusted timelines

keith neuberwww

increased work