The client & us!? Applying a balanced team mindset in agencies

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Presentation from the Balanced Team conference 2011. My definition of a balanced team: a multi-skilled, collaborative team that is self-empowered, free to choose the best way to achieve what theyve set out to do, with a culture of learning and skill-sharing. (How) can this work in an agency context? I address this question based on my current and previous work experience, as well as patterns I've observed.

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<ul><li> 1. The client &amp; us!?<br />Applying a balanced team mindset in agencies<br />Johanna Kollmann- @johannakoll<br />Balanced Team Conference, 24 September 2011<br />Photo by NASA Marshall Space Flight Center http://www.flickr.com/photos/28634332@N05/4941688795/<br /></li></ul> <p> 2. My definition of a balanced team<br />Photo by Frank Kovalchek http://www.flickr.com/photos/72213316@N00/5531444032//<br /> 3. A multi-skilled, collaborative team that is self-empowered, free to choose the best way to achieve what theyve set out to do, with a culture of learning and skill-sharing.<br />Photo by Frank Kovalchek http://www.flickr.com/photos/72213316@N00/5531444032//<br /> 4. I work in an agency!<br /> 5. Team A: we are your department<br /></p> <ul><li> Financial services client </li></ul> <p> 6. Long-term relationship (years!) 7. Experience planning, design, development, business analysis 8. The client sits with usTeam B: we are your consultants<br /></p> <ul><li> Retail client </li></ul> <p> 9. Building a long-term relationship 10. In-house staff, us, plenty of 3rd parties 11. We spend a lot of time at the clients</p>