the coach approach: help your customers g.r.o.w into success
Post on 15-Sep-2014
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Workshop Presented at the National Association of Workforce Development Professional Annual Conference in Denver, CO this year. “When we are no longer able to change a situation, we are challenged to change ourselves.” Viktor Frankl We often find ourselves working with customers that are in situations that they cannot change. It is our job, therefore, to help them become self-motivated to make the necessary changes to see lasting results. In this career-impacting workshop you will learn about new breakthroughs in the science of motivation as well the G.R.O.W. coaching model.TRANSCRIPT
THE COACH APPROACH:Helping Your Customers G.R.O.W. into Success
Workshop Facilitators
Maxine Suka | Program Director, San Diego, CA
Samuel Garcia | Workshop Facilitator, San Diego, CA
Joseph L. Seymour | Presentation Designer
Who We Are….
History Scope of
Service Current
Contracts
The potential of the average person is like a huge ocean unsailed, a new continent unexplored, a world of possibilities waiting to be released and channeled toward some great good.
Brain Tracy
BE THE BRIDGE
The Coach Approach…
MOBILIZES
EMPOWERS
ADDS FOCUS
STRATEGIZES
INSPIRES SELF-MOTIVATION
CHALLENGES
Coaching helps define the PATH…
Potential
Attained
Through
Hard Work
Let’s Define Coaching
Help to identify the skills and capabilities that are within the person, and empower them to use them to the best of their ability-and by that increasing the independence within the individual, and reducing reliance.
COACHES…
THE ONE THING COACHES CAN’T DO…
Maximize Motivation
The process that initiates, guides and maintains goal-oriented behaviors
Motivation that is driven by an interest or enjoyment in the task itself, and exists within the individual rather than relying on any external pressure
Intrinsic Motivation
Extrinsic Motivation
Motivation that comes from outside the individual. Common extrinsic
motivations are rewards like money, and
grades, coercion and threat of punishment.
So What...?
Effective coaches understand and utilize the science of motivation to help
their clients achieve lasting results
The Question Is…
Introducing…
The GROW Model
Set GOALS
Goals must be SMART
Set GOALS
SpecificMeasurable
AttainableRelevant
Time-Bound
Coaching Questions
What are you trying to accomplish?
What does success look like for you?
What are your goals…how would prioritize them?
How long do you think it will take to accomplish your goal?
How equipped are you to accomplish your goal?
Examine Current Reality
WHERE ARE YOU NOW?
Coaching Questions
What steps have you already taken?
Describe the difference between where you are now and where you want to be…
What is happening right now?
What is your current strategy?
What would you change about your current situation?
Identify Obstacles and Options
STRATEGIZE
Coaching Questions
What obstacles are in your way?
What do you need to start/stop doing to accomplish your goals?
What else could you do?
What are some alternate options?
What help do you need addressing your obstacles?
What can I do to help?
Establish the Will
Success isn’t how far you
gone but the distance
traveled from where you
startedProverb
Coaching Questions
So what will you do now and when?
What else will you do?
What could stop you moving forward?
And what will you do about it?
How will you keep yourself motivated?
What can I do to help?
Let’s Recap…
Set GoalsExamine Current Reality Identify Obstacles and OptionsEstablish the Will
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