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By 2020, UCaaS/hosted PBX share will increase to:

55% for small businesses (up 7% from 2015)

49% for midmarket businesses (up 11% from 2015)

45% for enterprises (up 25% from 2015)

Improved features and functionality will evolve to include:

Machinelearning

Augmentedreality

Connectedproducts (IoT)

The Evolution of UCaaS

and delivering revenues at over

- Synergy Research Group

UCaaS has developed from strictly communications into a broader collaboration and productivity tool in a relatively short time.

$400 million

29% 29% 29% 29% 29% of about

The UCaaS market is seeing an annualized growth rate

each quarter.UnifiedCommunicationsencompasses

6functions:

1

Meeting solutions audio, video, web conferencing

Messaging email, voicemail, unified

Presence & Instant Messaging

Clients including desktop clients and thin browser clients

Communications-enabled applications integrated contact centers, communications platform as a service and workstream collaboration

Voice &telephony,includingmobility

2

3

4

5

6

Currently The FutureConsumer Goods and Retail markets =

largest industry vertical for UCaaS adoption and

fastest growing.

SMBs adopting UC fastest = 90% of them currently make

use of cloud services. – Right Scale State of Cloud Survey

Enterprise = the slowest to adopt. They tend to favor on-prem UC,utilizing internal IT for security,

reliability and customization.

However, “the rate organizations deploy cloud telephony will more than

double from 2016 through 2021.”

- Gartner

UC market is strong and growing as evidenced by Mitel’s cloud first approach, Avaya’s new cloud delivery program and

Cisco buying Broadsoft.

The UC landscape is competitive. “Approximately 15% to 20% of UCaaS providers

will exit the market by 2021.” - Gartner

Utilize TBI to learn which vendors to use now:

UCaaS Comparison Guide >>

UCaaS Playbook >>

UCaaS eBook>>