THE EXPERIENCE MATTERS

PART

NER

OF

CHO

ICE

LIFE SCIENCES PROFESSIONALS EACH YEAR

1 MILLION

1.3 MILLION

OF CONSUMER AND LIFE SCIENCES INDUSTRY EXPERIENCE

35YEARS

175COUNTRIES

SERVING CLIENTS IN

CUSTOMER SATISFACTION SCORE

93%

ANNUAL, MULTI-CHANNEL INTERACTIONS

30 MILLION

EMPLOYEES

3,800+

HCPs ON STAFF

175+

12 3

CONTINENTS

LOCATIONS ON

SE

RV

ING

OF THE TOP 20 PHARMACEUTICAL FIRMS 80%

SUPPORTING 30 LANGUAGES END-USERS

SUPPORTING

DELIVERING SOLUTIONS TO

SE

RV

ING

OF THE TOP 25 FOOD AND BEVERAGE COMPANIES

65%

T H E E X P E R I E N C E M AT T E R S

C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries.

For the past 35 years, our unique, multi-channel approach and experience in highly regulated industries have made us the partner-of-choice for some of the world’s most trusted brands.

With a strategic focus on innovation, we excel at protecting our clients’ brands, while maximizing productivity and cost efficiency.

Driven by a clear understanding of today’s needs and cutting-edge technology that complements our clients’ processes and existing infrastructure, every facet of our company is dedicated to ensuring optimal engagement while delivering measurable outcomes.

We deliver the ultimate experience you, your patients and your consumers care about,because we know the experience matters.

CUSTOMER SATISFACTION SCORE

L i f e S c i e n c e sToday’s life sciences companies face a multitude of challenges — how to balance business and financial burdens in an ever increasing regulatory environment, while delivering the highest quality of care and customer satisfaction to a public that is more engaged and demanding than ever before. C3i Solutions has developed innovative global multi-channel engagement solutions to help life sciences companies address current and future challenges.

C o n s u m e r G o o d sIf you are a consumer brand, looking for new ways to maintain and build loyal and engaging customer relationships, C3i Solutions is the right partner.

Our core competency — handling complex and sensitive consumer interactions — separates us from our competitors and makes us the partner of choice in food & beverage, health & beauty and consumer package goods industries.

End User Training: Maximize end-user adoption with customized, process-focused training solutions

• Pharmaceutical Sales Force Training• Clinical / Compliance Training• Contextual Translation of Training Materials

Medical Information: Global, multi-channel, multi-lingual operations providing best-in-class medical inquiry management

• Medical Information Contact Center• Medical Writing

Social Media Services: A comprehensive, pharma-specific approach to social media participation, including:

• Adverse Event Monitoring• Patient Education & Engagement• Analysis & Insights• Community Management & Consulting/Managed Services

Patient Engagement: Helping guide your patients towards optimal outcomes

• Patient Support & Adherence• Multi-Channel Patient Engagement

Pharmacovigilance: Transforming drug safety through innovation and integrated services

• Safety Medical Writing• Global Adverse Event Case Processing / Regulatory Support• Safety Database Systems Hosting and Managed Services

Technology Enablement: Improve your field and office-based workers’ overall technology experience

• Service Desk & Deskside Support• Specialty Salesforce and Clinical IT Support• Remote Hardware Depot & Kitting• Mobility Services

Consumer Care: Connecting with – and caring for – consumers• Omni-Channel Customer Support• Consumer Affairs/Customer Service• E-Commerce• Recalls and Crisis Events• Consumer Surveys• Business Intelligence and Insights

Social Customer Care: Today consumers choose how, when and where to engage your brand. Be ready when they do

• Monitoring• Engagement• Reporting• Community Management

L i f e S c i e n c e s

C o n s u m e r G o o d s

1

G L O B A L D E L I V E R Y

UNITED STATES INTERNATIONALOur globally-integrated management and 12 operations centers serve life sciences professionals and consumers in more than 175 countries.

Dalian, ChinaSofia, BulgariaVarna, Bulgaria

Bruges, Belgium Hyderabad, India Fukuoka, Japan

El Paso, TXHorsham, PA Kings Mountain, NC

Morristown, NJPittston, PA Wilkes-Barre, PA

THE EXPERIENCE…

…MATTERS

n of delivering consistent, specialized care and customer service to patients, consumers, and enterprise personnel

n of delivering therapeutic expertise through a team of healthcare professionals including physicians, nurses, pharmacists and intake specialists

n of delivering superior technology support services, globally

n of delivering unparalleled service and innovative solutions to meet the unique challenges of our clients

n of 35 years of building and protecting your brand in highly regulated environments

C3iSolutions.com