The Home Ownership Center of Greater

Cincinnati Foreclosure Prevention

Phone-a-thon

Who is The Home Ownership Center?

• Member of the NeighborWorks® network• NeighborWorks® created and funded by

congress, the NeighborWorks Network is a national network of over 240 organizations chartered to revitalize neighborhoods across the country

• Created in 1973, The Home Ownership Center is a resident-led not-for-profit organization whose mission is to revitalize neighborhoods through comprehensive home ownership strategies

About The Home Ownership Center

Homebuyer Counseling

Financial Fitness Classes

Homebuyer Education Classes

Down payment Assistance

Foreclosure Prevention Counseling

Home Improvement loans & services

Home Maintenance Classes

Post Purchase Counseling

Foreclosure Prevention Funding

Non-profit agency that offers:

Why a Phone-a-thon? Excessive foreclosures are having a

detrimental effect on our community Avoidance and frustration with the

process by homeowners continues the crisis

The Phone-a-thon provides an opportunity for homeowners to privately access HOC services by telephone.

HOC Services

Direct contact with loan servicers on behalf of the borrower

Technical assistance in loan restructuring

Budgeting and financial management counseling support

How will the Telethon work?

Calls will go into the local PBS studio. When all lines are busy, the calls will

automatically go to the Fannie Mae Reston, Virginia site to be answered.

Volunteers will take the calls and use the script to get information to complete the Intake Sheet.

Intake Sheets will be electronically sent to HOC at the end of the Telethon.

Script

1. Introduce yourself

2. Verify caller’s understanding of privacy policy

3. Proceed with intake sheet (completing pages 1 & 2)

Intake Form

Intake Form

Intake Form

Intake Form

Intake Form

Script Cont’d

5. Complete budgetary questions (page 3 & 4)

5. Schedule the client for the preparation clinic.

Intake Form

Intake Form

Intake Form

Intake Form

Script Cont’d

7. Refer client to www.buzzusnow.com website to review the list of documents they will need to bring.

8. Thank client for making a great step towards avoiding foreclosure.

9. If client’s lender is participating in Lender Day, transfer call to scheduling team.

Please Remember

To be patient and courteous. This call may take 15 minutes to

complete. If you have any

problems( technical or with the call itself) to raise the purple paddle at your station for assistance.

THANK YOU US BANK! Your resources have made a success of

this event

Your partnership is invaluable