the latest global trends in facility management and how...
TRANSCRIPT
Facility Management & Business Serv ices World SummitBarcelona, 27.06.2012
Prof. Dr. Joachim W. Hohmann, CFMDirector, IFMA Board of Directors
The latest Global Trends in Facility Management and how they are reflected
in IFMA’s new Credentials
Prof. Dr.-Ing. Joachim W. Hohmann, CFMTechnical University Kaiserslautern, GermanyIFMA Board of Directors, Houston, TX, USA
Content
• Current Trends And Future Outlook for Facility Management
• 2012 Update of Facility Management Core Competencies
• New IFMA Credentials
Forecast Report 2010: Exploring the Current Trends and Future Outlook
for Facility Management
• Facility managers today are expected to understand their company’s core business and contribute to the bottom line—beyond reducing costs
• Facility managers’ contributions must improve productivity, corporate agility, revenue-generating capacity and the image of the entire organization
Forecast Report 2010: Exploring the Current Trends and Future Outlook
for Facility Management
• Though facility managers will face more challenges than ever before, emerging trends indicate FM professionals have greater opportunity to add value through efficient management, improved technology and strategic planning
• It is now up to the FM profession to ensure we are performing at a level that will meet or exceed these expectations
Formation of Trends
• Panel of experts met two days in September 2010 at IFMA’s head office to discuss and prioritize trends
• Areas represented included real estate, government policy, sustainability, risk management, technology, procurement and workplace issues
Three Broad Categories of Trends
• Externally Driven Trends – Trends which have and will continue to impact the profession (Trends 1 - 4)
• Internally Driven Trends – Trends which derive from within the profession (Trends 5 - 7)
• Organization Driven Trends – Trends which derive from organizations (Trends 8 – 10)
1. Sustainability
• Sustainability plays a part in an organization’s branding and also increasingly a part of its overall mission.
• Sustainability continues to influence the design, construction and operation of facilities worldwide.
• Sustainability is further driven by legislation.
2. Complex Building Technology
• Increasingly complex building systems and controls offer both opportunity and challenge for the profession.
• Facility managers can leverage new technologies to conduct short and long term management of facilities, but it also needs to ensure adequate training is in place to educate facility managers on new systems.
3. Aging Building Stock
• Facilities and mechanical systems reach and exceed their expected operating lives, significant issues of “repair or replace” must be addressed.
• The global economic recession compounds the problem of deferred maintenance by causing much greater competition for capital investment once it does return.
4. Preparedness
• Facility Management also plays a critical role in business continuity after a disrupting event not only by crafting and implementing the prepared response plan, but also by serving as role models for the organization in personal preparedness.
5. FM Data Management
The increasing quantity and complexity of data available to facility management through new reporting protocols poses challenges to facility managers to convert raw data into usable and meaningful information and knowledge.
6. Finding Tomorrow’s Talent
• The effort to attract top talent into facility management continues to seek ways to improve its success rate.
• Elevating the profession and updating its image will help to attract the best and brightest professionals.
7. Elevating Facility Managment
One of the most important steps Facility Management can make in elevating the profession is to clearly demonstrate linkages between itself and the organization’s core business strategy and thus creating value
8. Evolving Skill Set and Business Acumen
• The evolving skill set for facility management includes not only technical knowledge, but also an increased focus on business acumen.
• Facility managers need to think strategically and to communicate the position of facility management in the language of the C-suite.
9. Enhancing Productivity
• Facility Management contributes to the health and well being of building occupants, thereby contributing to theirproductivity and as a result to the organization’s bottom line.
10. Changing Workplace
• The changing workplace stems from an increased focus on complexity, innovation, speed, flexibility, corporate branding and sustainability.
• The office space itself contributes to the organization’s image as the preferred place to work, and the “employer of choice”.
Already Changed Workplace
• IFMA defines the FM profession as we know it today by conducting an extensive survey known as the “Job Task Analysis” (JTA)
• Periodic updates have kept the FM profession and core competencies definition current – every 36-60 months
• The results are the structural base IFMA uses for all their course and credentialing development.
• The 2012 issue focused on a Global Job Task Analysis for the FM Profession
– Most comprehensive study done since IFMA’s original JTA
– The first truly global survey & analysis
– Survey includes responses from FMs in 60+ countries
– The results . . . .
Results
• Due to their increasing importance, two new competency areas have been separated from “Human and Environmental Factors”:
– Emergency Preparedness and Business Continuity
– Environmental Stewardship and Sustainability
2012 Update of IFMA‘s Core Competencies
11 competency areas• Communication ⎯ communication plan and processe s for
both internal and external stakeholders.
• Emergency Preparedness and Business Continuity ⎯emergency and risk management plans, procedures.
• Env ironmental Stewardship and Sustainability ⎯su stainable management of built and natural environments.
• Finance and Business ⎯ strategic plans, budgets, financial analyses, procurement
• Human Factors ⎯ healthful and safe environment, security, employee development.
• Leadership and Strategy ⎯ strategic planning; organize, staff and lead facility organization
• Operations and Maintenance ⎯ building operations and maintenance, occupant services.
• Project Management ⎯ oversight and management of all projects and related contracts
• Quality ⎯ best practices, process improvements, audits and measurements
• Real Estate and Property Management ⎯ real estate planning, acquisition, disposition.
• Technology ⎯ facility management technology, workplace management systems.
The Consequences for IFMA‘s Credentials
• Updating and creating courses to cover new competency areas
• Re-evaluate the make-up of the FMP (Facility Management Professional) and develop enhanced materials
• Update/develop CFM (Certified Facility Manager) Exam & Review materials
Curriculum Based vs. Competency BasedFacility Management ProfessionalCurriculum-Based / Knowledge-Based - A program
requiring successful completion of specific coursework.
Sustainability Facility ProfessionalCurriculum-Based/Knowledge-Based – A program
requiring successful completion of specific coursework.
Certified Facility ManagerCompetency-Based - A program that asse sses
professional expertise through work experience, education and the ability to pass a comprehensive exam.
Facility Management Professional Profile
• Students entering profession from universities, certificate or technical programs
• FM practitioners with less than five years experience or anyone who is interested in obtaining a knowledge‐based designation
• Transitioning professionals with significant experience in previous careers
• Partner practitioners such as architects, designers and safety engineers
• Corporate providers of FM products and services
The Enhanced FMP Program(Effective October 2010)
• Operations and Maintenance Course• Project Management Course• Leadership and Strategy Essentials• Finance and Business Essentials
Introducing the enhancedIFMA FMP Credential Program™One source for FMP training and assessment
•Comprehensive print materials
•Interactive online study tools
•Online FMP final assessments•Self-study and instructor-led courses
Learn more atwww.ifma.org/fmp
Certified Facility Manager
CFMThe first credentialing program in facility management and the most respected global credential in the industry, setting the standard for ensuring the knowledge and abilities of practicing facility managers.
SFP
Sustainability Facility Professional™ (SFP™)Establish sustainable FM knowledge and practices.
• Since spring 2011.
• Assessment-based certificate program delivering a specialty credential in sustainability.
• For all FM and like-minded professionals with an interest in sustainable practices.
SFP Courses
• Course 1: Strategy and Alignment for Sustainable Facility Management
• Course 2: Managing Sustainable Facilities
• Course 3: Operations for Sustainable Facilities
Summary• FM is ever continuing
change management• FM is about to become an
organizational science• FM is the main driver for
infrastructure convergence• FM is green• FM is a major contributor to
manage an organization‘s triple bottom line
Gracias!
Joachim W. Hohmann, PhD, MSc, CFMDirector, IFMA Board of Directors
International Facility Management Association1 East Greenway Plaza, Suite 1100
Houston, TX 77046, USAPhone: 0049-160-962-72628
Email: [email protected]
Contact• Univ.-Prof. Dr.-Ing. Dipl.-Inform. Joachi m W. Hohmann• Certified Facility Manager (IFMA)
• Technical U niversity Kaiserslautern• School of Civil Engineering and Environmental Planning• Facility Management• Paul-Ehrlich-Strasse 14 • 67663 Kaiserslauter n• Germany
• Fon: 0049-631-205-2898• Fax: 0049-631-205-3901• Cell: 0049-160-96272628• E-Mail: jhohmann@rhr k.uni-kl.de
IFMA & BIM for Lifecycle Management
Adopted fromKathy O. Roper, CFM, MCR, LEED AP, IFMA Fellow
Chair, 2011‐12 IFMA Board of Directors
BIM & FM• A first issue: “What do we call it?”
– FM BIM– BIM for FM– Users BIM– BIM for Asset Management– BIM for Lifecycle Management
BIM for Lifecycle Management• The Task Force recommended the following:
1. Educate IFMA members about BIM for Lifecycle Management – “Own it!” (critically import to educate FMs who don’t know what they don’t know) major focus for 12-18 months including Facility Fusion 2012 in Chicago in April
2. Attention to strongly highlight BIM for Lifecycle Management in IFMA publications
3. Coordinate with AIA’s FM Knowledge Group to co-sponsor November webinar
BIM for Lifecycle Management4. Building Smart Alliance at EcoBuild presence of IFMA
(December in DC) - Also promote to IFMA members. 5. Tie BIM for Lifecycle Management recommendations
to IFMA Balanced Score Card (BSC) 6.Have IFMA staff representation, as well as volunteer
participation, on NIBS and other standards organizations (e.g. CEN in Europe).
BIM for Lifecycle Management• In six short months the recommendations
have basically been accomplished• Long-term commitment to BIM for
Lifecycle Management education and information by IFMA
• Help FM professionals understand the benefits, issues and complexities
Building Information Modeling
BIM ‐ definitionA complete 3D digital representation of a building system or subsystem that is both a visually accurate model of a building and a database for recording the breadth of information developed and associated with building components.
Sabol, LouiseBuild ing Information Model ing & Facil ities Management (2008)
43
BIM…difference…
Previous design and construction of building relied on drawings - Limitations of 2D drawings
BIM represents objects in the design
BIM design tools define objects parametrically so if a related object changes, other objects also change
BIM can accommodate equipment and property information
BIM importance…Because 3D objects are machine readable
At the design phase & construction phase, errors and change orders are greatly reduced
BIM can be used for cost estimation or tracking
Lighting, acoustic, sustainability or other analysis can be donewhile designing so that it can inform the designer of the effects of changes.
During construction more is know n and less error and delay (Clash Detection)
More uses of BIM data are w aiting to be discovered and developed.
BIM for Lifecycle Management• That’s where we come into the picture• Design and Construction are already benefitting
from the use of BIM– Savings in time and waste– Improved customer understanding and satisfaction
• Facility Management primarily benefits from the INFORMATION captured during design and construction
BIM in the Lifecycle
National Institute of Building Scienceshttp://www.wbdg.org/resources/cobie.php?r=om
Benefits of BIM specific to FM
Streamline Closeout & Integrate Facility Management
– Provide Accurate As‐Buil t – Provide Electronic Closeout Documentation– Access all Information in the field through central database– Increase Life Cycle of Equipment
22,665 Members in 78countries benefit from IFMA
membership (as of 31.05.2012)
The IFMA Community• A support system of individuals united by a
common interest in strengthening the resources and opportunities available to the FM profession.
• The IFMA community has an invested interest in its own future, sharing ideas and solutions to improve industry practices world-wide.
• The collective ingenuity of the community has produced programs and opportunities that reinforce IFMA’s position as a leader in education, information and interaction.
The IFMA Opportunity• To benefit from IFMA membership, make a
difference in the FM community and make your mark on the profession is to take full advantage of the IFMA opportunity:
GET INVOLVED. GET ACTIVE.
• IFMA provides the opportunities. You decide what to take advantage of, based on your individual needs, interests, schedule, budget and level of commitment.
IFMA empowers facility management professionals
worldwide!
Learn. Connect. Advance.How?
With the most reliable, relevant FM information.• Facility Management Journal (FMJ)
• Benchmarks Exchange (BEX), an interactive database of surveys and results.
• FM Knowledge Center, new online source for courses, white papers, recordings and webcasts.
• Research reports, survey findings and forecasts.
• FM Buyer’s Guide, a database of solutions providers.
• Sustainability – how to guides, education and articles.
• Emergency preparedness articles, links and tools.
With the most well-researched, all-encompassingFM professional development curriculum.
• Facility Management Professional (FMP®) Program
• Sustainability Facility Professional™(SFP™) Series: for FMs seeking a higher level of sustainable performance.
• Certified Facility Manager® (CFM®): earn the most respected credential in FM.
• Other FM courses and workshops to broaden your knowledge and improve your skills.
Get involved. Get active.
Take advantage of the opportunities and resources
available, and put the power of IFMA to work for you.
What’s New?• Products, services and benefits• Global outreach• Strategic partnerships• Evolution of chapters and councils
FMJ 2012Editorial Calendar:• Jan/Feb: Sustainability• March/April: Technology• May/June: Workplace Design for
Increased Productivity• July/August: Environmental Health
& Safety + IFMA’s World Workplace Official Brochure
• Sept./Oct.: Professional/Career Development
• Nov./Dec.: Operations & Maintenance + Planning & Project Management
BEX & FM Knowledge CenterBEX benefits:
• Filters data by industry, facility ty pe, region
• Enter building data in standard or metric, in any currency
• Submit data for multiple buildings• Update and change data as
needed• Calculate data into common
metrics, such as space/person• Quicker, easier access to results
with real-time benchmarking
The interactive datab ase becomes more valuable as more information is add ed, so SHARE YOUR DAT A!
Find out more: www.ifma.org/BEX
FM Knowledge Center benefits:
• Share and receive quality FM educational content through various online deliv ery platforms
• Utilize IFMA products and courses at an aff ordable price
• Earn v aluable CEUs and CFM maintenance points through a conv enient 24/7 portal
Education at your fingertips 24/7!
Find out more: www.ifma.org/kno wledg e
Opportunities & Benefits• Component
Membership• Facility Management
Journal (online and printed)
• IFMA Insider (e-newsletter)
• The Wire (e-newsletter)
• JOBnet (online)
• Conferences and expositions
•Education•CFM, SFP, FMP•Online and instructor-led learning
•Research & Benchmarking• Regulatory reporting and advocacy• Accredited Degree Programs/Scholarships
Evolution of Chapters
IFMA Councils• Academic Facilities• Banking Institutions &
Credit Union • City & Country Clubs• Corporate Facility• Corporate Real
Estate• Environmental Health
& Safety• FM Consultants • IT
• Legal Industry• Museums & Cultural
Institutions• Manufacturing• Public Sector• Research &
Development• Utilities
IFMA Communities of Practice• Casino & Gaming• Data Center• Hospitality FM &
Engineering• Public Transportation• Religious Facilities• Restaurant & Food
Service (Expected Council July 2012)
• Retail Facilities
FM Trends Report
Panelist Workshop FM Professionals and Industry
Participants from around the world
FM Trends ReportExternally driven trends1. Sustainability2. Increasingly complex building systems & controls 3. Aging building stock / “repair or replace”4. Preparedness
Internally driven trends5. Increasing complexity of data and quantity of systems6. Finding top FM talent7. Elevating the value of FM within organizations
Organization driven trends8. Technical & business acumen driving an evolving skil l set9. Enhancing workplace productivity / more education on LEAN processe s10. Changing work styles affect occupant behavior & util ization of facilities
Get Involved. Get Active.Green Building Certification Survey
IFMA reaches out to the facility professional community to get a global perspective on sustainable facility rating systems.
IFMA Foundation's “Sustainability How-to Guide: Green Building Rating Systems,” your input helped us provide further information on cost and system variances, certification information, operational cost reduction and more.
Get Involved. Get Active.Show off your facility for World
FM Day - June 28, 2012.
Proud of the facility you manage? Show it to the world!
Send photos of your FM team around your facility to promote and celebrate World FM Day.
Get Involved. Get Active.IFMA 2012 Awards of Excellence
IFMA members may nominate a chapter, council, colleague, company, author, educator or emerging leader for a 2012 IFMA Award of Excellence in one of 18 categories
Award recipients gain international recognition for outstanding achievements made on behalf of the profession and association.
www.worldworkplace.org/awards
Get Involved. Get Active.Get LinkedIn
IFMA's LinkedIn group - Over 15,000 members.
The IFMA LinkedIn group:
• Get in touch with your facility management peers
• Engage in FM-related discussions• Join industry subgroups• Increase your job prospects
Encourage your chapter and council members to join today.
Find out more: www.ifma.org/LinkedIn
Get Involved. Get Active.• Write a newsletter article for
your chapter or council• Volunteer to be interviewed
for a member profile article• Host a chapter meeting or
tour at the facility you manage
• Greet attendees at a chapter meeting
• Mentor a new member• Get on the meeting agenda
– present a best practice or case study
Get Involved. Get Active.• Facilitate a roundtable discussion• Volunteer to set up AV equipment
for a meeting• Prepare an industry survey to send
to members• Send website updates to your web
committee chair
Get Involved. Get Active.• Secure sponsor
giveaways for fundraising events
• Clean up after the meeting!
• Write thank you letters to speakers & sponsors
• Pick up a speaker from the airport
• Lead an CFM study group
Get Involved. Get Active.
•Take pictures at events•Volunteer to speak at school career fairs•Distribute & collect after-program surveys•Order/prepare signs for meetings•Manage job announcements/job bank
2012 Chapter Best Practices Call Notes
How do you get members involved, excited, active?
• Micro-volunteering: small tasks to spark involvement – a list of small task ideas is posted within the Chapter Leader Community
• Speed-networking: 5 minutes at each table• Shorter presentations: 5-minute presentation with 20
slides, 15 seconds each slide• Soft topic programs, such as updating your resume• Free stuff! $25 gift cards to survey respondents; iPad
drawings; IFMA gear give- at meetings; drawings for event attendance
• Host a roundtable discussion around IFMA’s trends report
Gracias!
Joachim W. Hohmann, PhD, MSc, CFMDirector, IFMA Board of Directors
International Facility Management Association1 East Greenway Plaza, Suite 1100
Houston, TX 77046, USAPhone: 0049-160-962-72628
Email: [email protected]