The Modern Data CenterMetrics for Achieving Web-Scale and IT as a Service

AppFirst Presents

Claus MoldtFormer Global CIO of

SalesForce.com

David RothCEO of AppFirst

View the Webinar On-Demand

A Little Background

Claus Moldt

Global CIO and SVP of Service Delivery

Led the Delivery, Availability, and Maintenance of the infrastructure

CEO

#WebScale

Defining Web-Scale IT

Build a framework

Metrics to understand

capacity, identify problems and autocorrect

With limited headcount

“Building an infrastructure with the ability to scale to not just a few users, but to potentially

millions of users"

Best Practices fromSalesForce.com and eBay

“A solid set of metrics that act as key indicators for

how your system is performing holds the key to manage these web-scale enterprises.”

• Figure out what a new release means to you

• Complete collection across every layer of the technology stack to see where in the system things are not performing

• Time to identification: Immediate normalization and correlation of data

#WebScale

Metrics, Metrics, Metrics

“We want to make sure that we manage the system,

and the system doesn’t manage us.”

Metrics are the only way you can truly understand your system

#WebScale

According to Gartner

Gartner predicts that fewer than 25% of conventional APM products will support pairing high-frequency metric collection and application

context needed to facilitate Web-scale monitoring

by 2016, up from 10% today.

Gartner, Building a Modern APM Architecture for the World of Web-Scale IT, Jonah Kowall, Cameron Height, December 6, 2013.

#WebScale

Continuous Collection is Required

Collect everything, all the time, without impacting performance. Collect enough metrics to connect events in one area of the system to

another.

#WebScale

Strategies for Migrating Applicationsto Virtual and Cloud Environments

SCENARIO 1AN ENTIRELY NEW APPLICATION: THERE’S NO METRIC HISTORY

• How many users will there be?

• What do you expect them to do?

SCENARIO 2THE APP ALREADY EXISTS ON PHYSICAL SERVERS

• Establish continuous metric collection across your environment

#WebScale

Hybrid Deployment Considerations

THE BALANCING ACT

• Cloud-computing cost efficiencies VS. Control of physical environments

• Ensuring you still have insight into issues and understand metrics

the same way you would if you were solely on-premise.

#WebScale

TRADITIONAL APPROACH

Control Technology, systems and devices used

IT AS A SERVICE

Enabling business agility withbest practices and policies

Defining IT as a Service in the Enterprise

TO ACCOMPLISH THIS:

• IT needs insight into the business and future growth plans

• Build Amazon-like infrastructure with policies and best practices where users can deploy and go.

• A detailed set of metrics is required to get an idea of costs, consumption and usage.

VS

#WebScale

Dashboards are NOT just for show

Establishing a good dashboard is essential to getting the right metrics, and that is ultimately how you achieve large web-scale IT.

• Not just for head of IT Ops • Iterate – if the metric isn’t applicable for those doing the legwork, break down to sub-metrics

#WebScale

AppFirst

Complete and Continuous Visibility Across the Entire Infrastructure

The world’s first platform for IT data down to the millisecond.

Learn more: sales@AppFirst.com

Enabling Reduced Cost and Performance Efficiencies for:

• IT as a Service• Capacity Planning and Migrations• Proactive Issue Identification

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The Modern Data Center: Metrics for Achieving

Web-Scale and IT as a Service

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