The Power of the SCSM CMDBSelf-Service-unterstützte Verwaltung von IT-Assets

Dieter GasserManaging PartnerSyliance IT Services

dieter.gasser@syliance.comwww.syliance.comTwitter: @DiGaBlog

Agenda

• SCSM Overview

• SCSM CMDB

• SCSM Connectors

• SCSM Authoring

• Demo “Asset Management Light”

• Wrap Up

• Key Success Factors

Key Features

Use CasesScenarios

Platform Features

ConnectorsCONNECTORSCONNECTORS

Asset Management(Provance)

Self Service IT Business Intelligence

Service Level Management

Compliance and Risk

SCCM SCOM OrchestratorSCVMM

Active Directory

Portal

Incident and ProblemIncident and Problem

Workflows

Knowledge Base Data WarehouseCMDB

Authoring

Change and Release

CSV Exchange

Service Request

SCSM CMDB

• Connectors for synchronizing CIs from:

• Active Directory• Configuration Manager• Operations Manager• Orchestrator• Virtual Machine Manager

• Historical tracking of changes

• Extensible class model

• Customizable forms

SCSM Connectors

Active Directory Operations ManagerConfiguration Manager Orchestrator

Service Manager

Virtual MachineManager

Custom Connectors

SCSM Authoring

• Rich extensibility• Classes• Forms• Workflows

• Authoring Tool

• Visual Studio• SDK• WPF

• Management Packs (XML)

Demo

Asset Management “Light”

Wrap Up

• Don’t blame SCSM for being unusable after setup• It is not meant to be…!

• ITIL is a framework which describes processes forIT Service Management

• ITIL needs to be implemented in a way to reflect the organization’s specific needs and processes

• SCSM is a framework which allows ITIL processes to be implemented and customized

Key Success Factors (I/II)

• Established ITIL knowledge

• Established ITSM Processes preferred, but not a must

• Feasible project plan and milestones• Take small steps – SCSM allows you to do so!• Align with organization’s ITIL maturity level

• Experienced solution integrator• There are many stumbling blocks, experienced SIs know them• Benefit from their experience in other projects• “How do other customers do it” can be beneficial

Key Success Factors (II/II)

• Skilled Engineers• Enterprise Architectures• Relational object models• XML, Scripting, .NET Development• Process-oriented mindset• “Not a geek”

• Carefully choose Application Ownership• SCSM is part of System Center, however the Infrastructure Team is rarely a

good fit for managing and owning SCSM

• No “Over-Engineering”

• State-of-the-art infrastructure

Don’t reinvent the wheel!

• SCSM has a big community

• Someone is likely to have already solved your problem!

• Technet Forums

• Blogs

• Technet Gallery

• Commercial Add-Ons

• SCSM Marketplace (examples)• Provance

• IT Asset Management• Data Management Pack

• Expit• EnSight for SCSM• Pro-Ops Connector & Converter

• Syliance• ITSM Portal• Send Mail for SCSM• Billable Time for SCSM

• GridPro• WebFront for SCSM• MobileFront for SCSM

Questions & AnswersThank you!