The Quality Professional

Vincent DesmondDirector Development

WQD 2009

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The CQI

Knowledge creation Knowledge sharing with

organisations

Image and brand

Knowledge sharing with individuals

Knowledge assessment

Being an excellent organisation

Quality at the heart of every

organisation

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Learning & Recognition

2. Learning & development

3. Professional recognition

1. Body of quality knowledge

Module 1: Concepts of Quality, its History and DevelopmentModule 2: Customers, Suppliers, other Stakeholders and MarketsModule 3: Interactions of Organisations and PeopleModule 4: Technologies and TechniquesModule 5: Laws, Standards, Models, Associations and Professional BodiesModule 6: Corporate Strategy

QualificationsTraining CoursesQuality WorldWebsiteBranches and SIGs

Student AssociateMember Fellow

Chartered Quality Professional Company membership

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Remit of the quality professional

improving customer satisfaction 

reducing costs and improved profitability 

improvement and innovation 

identification and management risk 

corporate care and responsibility

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Organisational imperatives

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Quality professional imperatives Top activities: •Auditing•Quality management

systems•Business improvement •Quality control

New activities:•Risk management •Project management •EMS / OHS / CSR•Customer relationship

management•Organisational development•Business continuity•Corporate social

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The importance of quality

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Challenges to profession

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Remit of the quality function

The conscience of the organisation:

•Top management intent is scoped and assigned

•Adequacy of management intent

•Implementation of management intent

•Delivery of management intent outcomes

A mentor and coach:•A culture of continuous improvement and learning

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Quality in the public sector

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Compensation…

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Compensation…

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Compensation

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Download the salary and membership reports at

www.thecqi.org