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the Scoop on Office Employment Hiring and Firing

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New Employee Hiring Start with FIRST things FIRST- What does the Practice really need here? Evaluate the Practice to determine if the position is truly a necessity, or would restructuring your office resolve the issue. *Sometimes offices expand too rapidly eating up valuable working capital that provides job security for all. *The quality employee would prefer to learn new tasks and be more productive for greater pay.

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Define the Position Job Description An organized, well functioning office is one that has clearly defined the tasks and expectations of each position. Create a job description for the new position, or review the existing one to make sure all the needs you are seeking to cover are contained in the description.

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Quick Basics on the Legalities of Hiring the hiring process should be free of any indication that the hiring decision will be based in any way upon race, color, religion, gender, national origin, age, or disability. you only have to take applications if you have vacancies.applications base hiring decisions only on job-related criteria.hiring decisions be consistent and judge applicants on qualifications, not assumptions or stereotypes. verify references, employment history, and background information and document your efforts.references, employment history, and background information

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Placing Your Ad Use your written job description to create the advertisement for your position. Be accurate in your description of what the position requires. Use positive, upbeat language to describe the position and work environment. Cast a wide net when looking for new employees, especially for entry level positions. Someone eager to learn with a great work ethic is often the better choice over experience without those qualities. Consider posting the position with your local newspaper and the Texas Workforce Commission. Candidates will be able to email applications, resumes and cover letters.

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Sample Job Advertisement Billing Trainer (Medical) About the Job Voted one of the BEST PLACES TO WORK by our employees for 6 years! PURPOSE: Coordinates and conducts training activities to include development of curriculum and delivery of job specific training related to medical billing and business office functions, as well as creating eLearning while managing overall process by utilizing a Learning Management System. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. ESSENTIAL FUNCTIONS: Develops course material according to the needs analysis and requests. Coordinates class schedules, maintains and revises curriculum, and conducts business office and billing and collection training including registration, appointments, check-in and insurance procedures, referrals, coding, etc. Collaborates with departments to identify training needs and develops training documentation specific to medical Practice Management applications, workflows, and/or departmental processes. Participates in system upgrades through analysis, testing and development of documentation to support workflows and procedures. OTHER DUTIES AND RESPONSIBILITIES: Assists the Staff Development Manager and team members with identifying other training needs, developing training materials, and conducting training. Attends meetings, participates in workgroups and/or serves on committees as needed. Performs other duties as assigned. MINIMUM QUALIFICATIONS: Education: High school diploma or equivalent. Bachelors degree or an equivalent combination of education and/or experience required. Experience: At least 2 years of experience in an administrative role within a medical setting. Experience utilizing LMS and creating elearning materials preferred. Experience working with a Practice Management System preferred.

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Job Application- Office Application for Employment You dont have to use one and it doesnt have to be complicated or long. But if you do, make sure that offices application for employment is free of any questions that could convey discrimination such as age, national origin, gender etc. Sample job application for a position with the State of Texas http://www.twc.state.tx.us/jobs/gvjb/stateapp.pdf

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Reviewing Applications Have realistic expectations when reviewing applications. Base expectations on the level of the position hiring for. Look for candidates who offered more than the required information. Cover letter, resume, etc. Look at what was said and left unsaid. Gaps in work history, number of employers, reason for leaving

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Personality Check Before the first interview is set up, stop to evaluate your current staff. There are 4 Basic Personality Types, each one has strengths and weakness. Certain combinations clash more than others. Not taking personality into consideration when hiring a new employee often means the difference between a date and a marriage. This often means wasted time, money and effort are spent training someone who will not stay on as a long term employee. Or worse, they stay and ruin a cohesive team sometimes running off the best help the practice has. Take this seriously! Take the time to figure out which personality will fit well with your existing staff and compliment the position being filled.

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Crash Course in Personalities 4 Main Personality Types Popular Sanguine - life of the party personality dresses for attention, very social and upbeat, energized by people. Driven Choleric- Type A personality, gets the job done, takes charge, strong, dominate personality, energized by people. Melancholy - the mentalist personality, thinks things through, organizes, makes lists, artistic, need to withdraw to recharge. Phlegmatic - laid back personality, easy going, peaceful, nonchalant, unexcitable, need to withdraw to recharge.

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Positives and Negatives Sanguine a people personality. They get along well with others and are upbeat. They love interacting with others and play the role of the entertainer in group interactions. But can be easily distracted and not always reliable about getting work done. They have a tendency to over-promise and under-deliver. Their lively clothing and accessories can help you identify this personality type. Consider this personality for receptionist or nurse Choleric also a people personality and are very driven by accomplishing goals and tasks. Hard works but, but can run rough-shod over others. Tend to be decisive and stubborn. Consider (carefully) this personality for office manager, billing and collections

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