the smart guide to successful social selling · what is social selling? everyonesocial.com defines...
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TheSmartGuidetoSuccessfulSocialSelling
Ahands-onguidetounderstandingsocial
sellingwithfivedetailedstepstogetting started.
OneManagement.frJanuary2016PhilippeYon
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TheSmartGuidetoSuccessfulSocialSelling
TABLE O F CONTENTS
WhatisSocialSelling?…………………………………………………………………………………………………3
FiveStepstoSocialSelling………………………………………………………………………………………..6
Step1:BuildYourListofTargets………………………………………………………………………………………7
Step2:MonitorYourTargetsforTriggerEvent……………………………………………………………..9
Step3:JumpingonaTriggerEvent…………………………………………………………………………….13
Step4:CreateaStrategyandStarttheEngagement...........................…………………………………………16
Step5:Work,Informed,toClosetheDeal........................................……………………………………………….…18
MaintainingYourSideoftheSocialSellingConversation.........................…………………………………..22
OneManagement………………………………………………………………………………………………………………………………………..23
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WHAT IS SOCIAL SELLING? Everyonesocial.comdefinessocialsellingas“theprocessofdevelopingrelationshipsaspartofthesalesprocess.”
That’strue,butsocialsellingissomuchmorethansimplydevelopingrelationships,andit’ssomuchmorethansendingcoldLinkedInorTwitterrequeststoleadsyou’venevermetbefore.
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Hubspot’sDefinitionofSocialSellingSocial selling is when salespeople use social media to interact directly with their prospects. Salespeople will provide value by answering prospect questions and offering thoughtful content until the prospect is ready to buy.
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Theessenceofsocialsellingisclosingmoredealsbyusingsocialmediaandsocial(andprofessional)networkstolearnasmuchasyoucanaboutyourleadsbeforeyoubegintheprocessofdevelopingarelationship.
Today,buyersusuallyknowmoreaboutyourcompanyandyourproductsthanyouknowaboutthem.Buyersarereadingyourcompany’sTwitterstreamtofindouthowyou’repositioned,scouringLinkedIntofindoutwhoisusingyour(andcompetitors’)products,andreadingblogstoseewhat’sbeingsaidbycustomers,competitors,andthoughtleaders.
Inotherwords,today’sbuyersarestartingthesalesprocesswithoutyou.Socialsellinghelpsyouregainyouredgewhilealsotakingadvantageofthemassiveamountofinsightsnowavailableonsocialnetworksandtheinternet.
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« Nearly 61 percent of a typical purchasing decision is completed before even having
a conversation with a supplier. »- LK Consuting - 2016
INFORMATION IS EVERYWHERE
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Thisvastamountofavailableinformationletsbuyersdomostoftheirresearchbeforetheyeverneedorwanttoengagewithasalesperson.Thebuyingprocessischangingandsalespeoplearebeingforcedtoadapt.
SiriusDecisionsalsofoundthat67percentofthebuyer’sjourneyisnowcompleteddigitally.Combined,thatmeansthatthevendor—you—isn’teveninvolvedinasalesdealuntilmostofthedecisionshavealreadybeenmade.
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FIVE STEPS TO SOCIAL SELLINGSocialsellingiseasy,youjustneedto
understandhowtobringitalltogether.There
arescoresoftoolsavailable,bothfreeand
paid,thatcanhelp.But,buildingyoursocial
sellingfoundationisstraightforwardandyou
candoitinafewdays.
Let’sdrilldownintoeachofthesestepsto
helpyougetstartedonyourpathtosocial
sellingsuccess.
TARGET
Identifyingtargetleads
TR I GGER
Findingtherightmoment
R E S E A R C H
Gatheringthebestinsights
ENGAGE
Rightperson,rightmessage
C LO S E
Successbuiltoninsights
1 2
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3 4 5
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STEP 1: BUILD YOUR LIST OF TARGETS Oneofthekeyaspectsofsocialsellingistoknowyourterritoryortargetedaudience,andthenbeabletoreasonablymonitorit.Atypicalmethodforbuildingatargetlistisdemographicplusgeographicdata.Inotherwords,allofthecompaniesthatfityourtargetcustomerprofileandthatarelocatedinyourterritory.Thiscouldbeallmetalsmachiningcompanieswithover€500,000inrevenueslocatedinBerlin,orallhealthcarefacilitieswith200ormorebedslocatedwestofParis.Whateveritis,defineit.
Bymonitoringnewsandsocialmediasites,youcanfindoutwhenthesetargetsmightbeinneedofyoursolutionandwhomightbeinvolved.Thishelpsyousellmorebynarrowingyourfocustoonlythoseleadswithaneedforyouroffering.Italsosavesyoutime,whichyouprobablydon’thavemuchofanyway.Withafocusedtargetlist,you’reeliminatingasmuchwastedtimeaspossiblebeforeyouwasteit.
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KeepItManageableThenextstepistomonitoryourtargetlistfortriggerevents,soyourtargetlisthastobemanageable.Ifit’shundredsorthousandsofcompanies,you’retargetingtoowidelyforyourfirstsocialsellingendeavor.Selectafewdozentargetsasastartingpoint.Choosecompaniesthatyou’vebeenitchingtoengageorthosethatseemtohaveahighpotential.
Automate Everything Social networks are enormous and can be extremely overwhelming.
Twitter has 350millionactive users.
LinkedIn has over 440 millionglobal users.
Facebook has nearly 1.4billionusers.
And those are just three of the dozens and dozens of networks you need to monitor. That’s why it’s important to have a manageable list as you get started.
As you get started with social selling, you’ll quickly find that trying to manage it manually is going to limit your effectiveness.
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STEP 2: MONITOR YOUR TARGETS FOR TRIGGER EVENTS Triggereventsarerecent,present,orpendingactionstakenbyaprospectthatoftenraisetherelevanceandtimelinessofyourofferings.That’safancywayofsaying,“Newsthatyoucanusetowinadeal.”
Businessespurchasesomethingwhentheyhaveaneed,andthatneedisfrequentlyanidentifiableevent.Forexample,openinganewoffice(event)requiresdesksandchairs(need).Thishelpsyousellmorebyfocusingonlyonleadswhohaveacurrentneedforyoursolution.You’restartingtheconversationbyofferingasolutiontoachallengeyouknowthattheycurrentlyhave.
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SOME OTHER TRIGGER EVENTS…
…mightincludemergers,acquisitions,leadershipchanges,partnerships,financing,expansions,relocations,newproductofferings,speakingengagements,goodorbadfinancialnews,layoffs,recalls,legaltroubles,oranyothernewsthatcanhelpyousell.
Ifyou’renotgoingtobeusinganydedicatedtoolsforyourinitialsocialsellingtrial,you’llneedtorelyonservicessuchasGoogleAlertstotrackandmonitoryourtargetcompanies.It’sassimpleasenteringasearchphrase,andthenasummaryofrelatednewsisemailedtoyoueveryday.
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Asanexample,aGoogleAlertcanbecreatedtotrackeachcompanyandthekeyphrasesthatyouconsidertriggers,suchas,“Oracle,acquisition,”“Dell,newoffice,”andsoon.
You’llgetanupdateasnewsandwebcontentiscreatedthatisrelatedtothosekeywords.Itsavesyoufrommanuallyhavingtosearchallofthosecompaniesandkeywordseveryday.It’sstillabitofatimeinvestmenttoscoureachthealertseachday,butthat’swhyyoulimitedyourtargetlisttoamanageablesize.
Astimegoeson,youmayfindthatyouwanttodropsomecompaniesfromyourtargetlistandaddothersasyougetthehangofmonitoringthem.Tomonitorthetopsocialnetworks,you’llwanttoalsocreateTwitterandFacebooklists.
TocreateaTwitterlist,clickonyourprofileicon,click“Lists,”andthen“Createnewlist.”Afteryounamethelist,youcanaddtheTwitteraccountsforyour listsoftargets.BesuretocapturealloftheirmultipleTwitteraccounts,soifyou’retargetingCocacola’s@cocacola,youmightalsowanttoadd@cocacolafrand@worldofcocacola.Youshouldalsofollowkeyindividualsatyourtargets,liketheVPofmanufacturing,ifthatwouldbeyourkeydecisionmaker.
You’relookingtosavetimeaswellasfindtriggers,sinceyourTwitterlistconsolidatesthesocialfeedsofyourtargetssothatyoucanquicklyandeasilyscantheirupdatesfortriggers.
AcorporateFacebookPageisoneofthemostusedonlinesitesforpublicannouncements.Ifacompanyisactiveonsocialmedia,youwillnotfinda richersourceofinformationthantheirFacebookPage.
TocreateaFacebooklistisabitmoreconvoluted.You’llneedtosearchforand“like”thecompanypagesforeachofyourtargets,andthensavethemtoan“interestlist.”Onceyou’velikedapage,clickthe“Liked”button’sdropdowniconandselect“Newlist”tocreateyourfirstlist.Onceyoucreateanewlist,onsubsequent“likes,”youcanaddthecompanypagedirectlytothelist.
C R E A T I N G GOOGLE ALERTS
C R E A T I N G TWITTER L I STS
C R E A T I N G FACEBOOK L I STS
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NOW THE MONITORING BEGINS
Onceyourlistshavebeencreated,it’smonitoringtime.Asyoureceivealertsforeventslikeleadershipchanges,mergersandacquisitions,funding,orproductlaunches,you’llstarttonoticethosethatarerelevanttoyourbusiness.RatherthanscouringtheInternetonadailybasislookingfornewsandupdates,theseservicesmakeiteasiertotrackyourtargets’activities.
Yes,itmaytakeseveralhourstosettheseup,anditmaketakeanhourormoreeachdaytomonitorallofthesefeeds,butit’stimewellspent.Andit’sfree.Andit’smuchfasterandmoreefficienttosetuptheseservicesonceandoccasionallytweakthemthanitistosearchGoogle allday,everyday,lookingforthatneedleinahaystackofinformation.
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STEP 3: JUMPING ON A TRIGGER EVENT Onceyounoticeatrigger,youshouldstartengagingsocially,butlightly.You’restillresearchingandplanningyourengagement,butdon’twastetime.Ontheotherhand,don’tpickupthephoneandsay,“Heyguesswhat?Iknowwhatyou’redoingrightnow!”Instead,sharetheinformationonTwitterorLinkedInandmentionthecompanyorcontact.Becomeablipontheirradar.Thisisthebeginningofyourengagementandit’sallbasedonthecontextofthetriggerevent.
Yourjobnowistofindaccurate,uptodate,relevantinformationonthecompany,theirmarket,andthekeycontacts.Therearebusinessinformationservicesavailablethatcangiveyoucompanynewsandinformation,butthat’sjustscratchingthesurface.Thishelpsyousellmorebecauseyou’rediggingintothesocialandprofessionalnetworksofcompaniesandcontacts,andthenfindingoutwhat’simportantandwhatisn’tgoingtowastethebuyer’s time.
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Asingleattemptatengagementisnotgoingtoamounttoanything99percentofthetime.Thetrickistobeconstantlyengagedandbuildarelationship.IfyoureceivearesponsefromacongratulatorytweetorconnectiononLinkedIn,continuetofostertherelationshipinsteadofjumpingrighttoyoursales pitch.
Asyoucontinuetoengageandbuildrelationships,you’llstarttogainanincredibleamountofknowledgeabouttheircompany,industry,structure,andculture.Youalsobegintogaintrustandrapportwiththecompanyandyourprospects.Therelationshipsandknowledgeyougainwillbecomeextremelyvaluablewhensettingupinitialmeetings.
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Whateveryourtriggerevent,you’llneedtostarthoninginonthekeyplayers.Sure,thevicepresidentofmarketingmightbetheonementionedinthenews,butabetterengagementpointmightbeoneofher directreports,ormaybeyoumighthaveawarmconnectionwithanotherexecutive.You’reinscanningmodenow,lookingforyourentrypoints.
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Onceyoufindthepotentialdecisionmakers,youreffortsdon’tendthere.Socialsellingallowsyoutoidentifytherightprospectrole.Noteveryexecutiveisadecisionmaker,andnoteverydecisionmakercontrolsthebudget.Untilyouunderstandtheorganizationalfactorsthatdriveyourprospect’spurchasedecision,youcanspendalotoftimejustfindingtherightear.
Payattentiontowhatemployeesofthetargetaresayingonsocialmedia.FollowthemonTwitter,lookattheir
LinkedInandFacebookprofiles,andgooglethemtoseeifthey’vewrittenarticlesorblogposts.Trytostayfocused,butcastyournetwideenoughtocaptureanyindividualswhomightinfluencethebuyingdecision.Whenpracticingsocialsellingandidentifyingcontacts,itisbesttonarrowdownyoursearchresultstothosethathavesocialnetworkaccounts.Whenyoueventuallystarttoengage,you’llwanttohavechannelsoutsideofphoneandemail.
Whylookatsomanypotentialcontacts?AccordingtoaresearchstudypresentedbytheauthorsofSelling totheC-Suite,arecommendationfromsomeoneinsideanorganizationwill“usually-to-always”secureameeting,whileevenacrediblereferralfromoutsidethecompanyonlyworks42percentofthetime.Aninternalreferralistwiceaseffective!
IDENTIFY THE DECISION MAKERS AND ENGAGEMENT POINTS
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STEP 4: CREATE A STRATEGY AND START THE ENGAGEMENT Nowit’stimetostartengaging.Putyourselfontheirradarviathecontextthey’vecreated.Imaginehoweasyaphonecalloremailwillbeiftherecipientisabletoputanameandafacetogether.EngagingwithaprospectonTwitterisagreatwaytobuildarelationshipandwarmupthosecoldcalls.
You’retakingstepstobuildarelationshipbeforeyoustartpitchingtothem.Thishelpsyousellmorebecauseyou’reconnectingwithrelevanceandopeningwithasolutiontotheirspecificproblem.You’reimmediatelydrillingdownintothedetailsoftheirchallengeandaskingthequestionsthattheyneverthoughtoforthequestionsthathelpyouclosethedeal.
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Agoodpracticeistoignoreallofthedirect(andusual)linesofcontact(phone,email),andtryengagingwithsomeofthecontactsviasocialmedia.Didyouknowthat92percentofexecutivesdon’trespondtogenericemailblastsandcoldcalls?That’snearlyallofthem.Usesocialsellingtobethesalespersonwhogetsaresponsemostofthetime.
Starttweeting,commentingontheirblogpostsorarticles,congratulatingthemforrecentsuccesses,oraskingquestions.Thisishowsocialsellingworks.Itinvolvestime,effort,andmostofall,agreatdealofpractice.Herearesomeotherwaysyoumightwanttoengagewithacontactoversocialmedia:
• Doyouadmiretheircompany?Peoplelovepraise!
• AreyouconnectedonFacebookorLinkedIn,ordoyoufollowthesamepeopleonTwitter?
• Congratulatethemonrecentcorporatesuccesses.
• Askanindustryquestion.Peoplelovetofeelsmart!
• Aretheyspeakingatorattendinganupcomingevent?Askthemaboutit.
• Didyougotothesamecollege?
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STEP 5: WORK, GET IN TOUCH, CLOSE THE DEAL Nowthatyou’veengaged,it’stimetoturntoselling.Sofar,however,you’rejustsomeoneonasocialnetwork.Youneedtobuildcredibilityandalignyoursalespitchtotheirneeds.
Socialsellingletsyoustartadeal,daysorweeks,aheadofwhereyou’restartingtoday.Italsoempowersyouwithpreviouslyuntappedinformation,news,andbackgroundsonthecompaniesandcontactswhomyou’reengagingwith,andthathelpsyoufindwaystoup-sell,cross-sell,orexpanddeals.
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Creatingcredibilitymeansdoingyourresearchandintelligencegatheringonthetargetsandcontacts,andthendemonstratingyou’vedoneyourhomeworkwhenyoumeetwiththem.Relevanceiscrucial.ApastsurveybyInternationalDataGroupfoundthatthechanceofclosingasalewasreducedby45percentwhenthepitchwasn’trelevanttothebuyer.
Youalreadyhaveaccesstothetriggersandfeeds,andyou’vealreadystartedengagingwiththecontacts,sousewhatyou’velearnedtobuildaninformedpitch.FurtherbuildyourknowledgebyaskingquestionsthroughLinkedInGroups.ThereareoveronemillionLinkedInGroupssoitshouldn’tbedifficulttofindacoupleofgroupswithinyourtarget’sindustryniche.
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FIND A PATH TO A WARM INTRODUCTION
Lookforrelationshipstoyourkeycontactsthroughyourcolleagues,previousemployers,andyourexistingcustomers.Lookatthecompletesocial,professional,andpersonalprofilesforeachcontactsoyoucanlearnabouttheirworkhistory,professionalaffiliations,preferences,andwhatthey’resayingontheirsocialchannels.
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Whenpreparingamessageoroffertoaprospect,manypeoplewilladviseyoutolookatthelead’swebsiteandlearnabouttheproductorservice.Theproblemis,manyfailtorealizehowstaticandpotentiallystalethewebsitemaybe,andhowcrucialitistoalsolookatthecompany’sandcontact’ssocialmediaaccounts.
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Socialmediaisanextensionoftheirvoice.Foracompany,theirsocialmarketersworkhardtomakesuretheyareinteractingwiththeirowncustomersandprospects,announcingproductreleasesanddrivingthoughtleadershipthroughtheirsocialmediafeeds.Manysalesprofessionalsmisstheenormousamountoffreshinformationonblogs,FacebookPages,Twitteraccounts,andothersites.
DRILL DOWN TO DEVELOP YOUR MESSAGE
HereAreaFewMoreTips
• UseTwittertogetaglimpseintoanindividual’sday-to-dayactivities,preferences,interests,andwhereabouts.
• UseLinkedIntopeerintotheindividual’sprofessionalbrand,seetheirpastsuccesses,maybefindpatentsthey’vefiledorbooksthey’veread(orwritten)thatcangiveyouanopening.
• UseFacebooktogetamorepersonalglimpseintothelifeofthecontacts.Youcanseewhichrestaurantstheymightlikeorwheretheywentontheirlastvacation.
• Don’tlimityourselftothesethreesocialnetworks.Getamoregranularlookatyourcontactswithothersocialprofiles,likeGoogle+,Instagram,Pinterestandmore.
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OPEN A C C OUN T S Foreachnetwork,ittakesabout10minutestoregister,addaprofileandaphotograph,andenterafewupdates.It’simportanttohaveafewpassablephotographsofyourselfonthesesites,especiallyLinkedIn.Why?Becausethat’sagreatwayforpeopletoknowwhatyoulooklikebeforeameeting.Italsohelpsthemrememberwhoyouarewhenyousendoutaconnectionrequestafteraninitialmeeting.
BU I LD YOUR P RO F I L E S Asyouopenaccountsaddafewstatusupdates.Therearedifferingopinionsonhowmuchpersonalvsprofessionalinformationshouldbeincluded,butthat’suptoyou.AgoodruleofthumbisthatLinkedInisforprofessionalcontentonly,whileTwitterandFacebookareamixturebutaremorepersonal.
BE AC T I V E Afewstatusupdatesaregreattogetyoustarted,butbesuretokeepitcurrent.Therearemanyautomatedservicesoutthere,freeandpaid,thatcanhelpyoueasethispartofsocial selling.Forexample,youcanconnectyourTwitterandFacebookaccountssothateverytweetisautomaticallyrepostedtoyourFacebookstream.
DON ’ T B E C R E E P Y Here’sanotherimportantsocialsellingtip:socialsellingisbestusedtobuildarelationshipratherthanassneakywaytogetaprospect’sattention.Thekeyistobegenuine,nottobecreepyortoimplythatyou’restalkingyourleads.Thisisbusinessandyouareaprofessional,sokeepthatinmindifyouwanttobesuccessfulatsocialselling.
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Whatyou’redoing ispreparingforyourfinalexam.You’rescouringeverythingyoucanfindforeverynuggetofinformation.Ittakestime,butit’sworthit.This iswhereallofyoursocialsellingresearchandtimecomestogethertohelpyoucreateaperfectlyalignedpitchthathitsyourcontactwithrelevanceandtimeliness.You’renotmakingacoldcalloracoldpresentation.Atthispoint,you’resolvingaproblemforsomeoneyouknowquiteabitabout.
NOWTHATYOU’RECOMPLETELY INFORMED.IT ’S UPTOYOUTOC LOSE THE DEAL.
MAINTAININGYOURSIDEOFTHESOCIALSELLINGCONVERSATION
Socialsellingrequiresthatyou’reactuallyonthesesocialnetworks.Thesedays,youreallyhavenoexcusefornothavingatleastLinkedInandFacebookaccounts.Ifyoudon’t,wellthenhowhaveyoubeenkeepingupwithyourfriendsfromhighschool?
Seriouslythough,inordertodonearlyallofyourresearch,you’llneedtohaveaccountsonthenetworksthatyouwanttousetofindinsights.Facebook,Twitter,andLinkedInarethebaserequirements.Withoutatleastthosethree,you’renevergoingtorealizemuchbenefitfromsocialselling.
Evenmore,yourtargetsaregoingtoberesearchingyouonceyouengagewiththem.You’llwanttobesureyouhaveapresenceandareatleastsomewhatactiveonthetopnetworks.
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TheSmartGuidetoSuccessfulSocialSelling
OneManagement.fr
At OneManagement, we are a team of passionate and experienced professionals that practice Mastery Level training and coaching in Management, Communication, Sales and Social Selling, all to create total transformation in our clients, their teams, their communities and the world. We have a genuine desire is to improve your life, your work, and the world as a whole, by producing total transformation that you can apply within your work, at home, in your community and across borders.
Contact us for any question or help at [email protected]