the solution your company needs
DESCRIPTION
The solution your company needs. The Problem. Tele-caller productivity has plateaued. An agent simply cannot make more calls in a day or talk to more customers manually. - PowerPoint PPT PresentationTRANSCRIPT
The solution your company needs
The ProblemTele-caller productivity has plateaued. An agent simply cannot make more calls in a day or talk to more customers manually.
Agency owners still lack a formal MIS that can tell them what happened with customers, databases & agents in the course of a day.
Principal payouts have remained the same. Costs have skyrocketed.
The threat of license suspension due to DNC calls still does not have fool proof solution.
Flexydial – Platinum
Suitable for detailed CRM requirement and complicated processes
The solutions
Flexydial – Silver
Suitable for minimal CRM requirement processes
Flexydial – Platinum
The Solutions
Each Agent has a dedicated desktop & headset to make calls
The Dialer calls a list of customers automatically from the database
If the customer picks up the phone, the call is transferred to an available agent Otherwise the call is re-attempted as per
pre-set rules set on the serverSupervisors get a full list of controls to
enable productivity and compliance
How it works
Supervisors can barge calls & listen to archived
calls on demand
Call park, transfer, conference and detailed call reports are enabled
90 days of calls are
archived on site
Other Tools
System-Wide Reporting
Agents can edit /enter customer information for their
current call (permission based)
Team leaders can see their teams performance data in real
time (PTPs/Sales etc)
Unit managers can get automated reporting for unit
performance daily/hourly
Business heads get comprehensive dashboards
across regions/metrics
Interface
Flexydial – Silver
The Solutions
A fully automated, low cost solution that works out to less than 5% of workstation cost
Business as usual for agents. Flexydial Silver runs off regular phones, no computers required. Agent training takes less than half a day
On the fly DNC scrubbing. Never call another NDNC customer again, even by mistake. Ever.
Flexydial- Silver
Pay as you go solutions. We handle the software, hardware & support. You can scale the solution up or down according to your business plans & market sentiment. No lock in
How It Works
Regular agent phones are connected to server through existing cabling
Agents press ‘0’ on their phone keypads to login to the dialer
The dialer starts dialing numbers from it’s uploaded database
Connected customer calls are passed on to waiting agents
Agents can enter upto 9 dispositions for the call on their keypad
If a LEAD (‘1’) is entered, the call is forwarded to a closer
The agent is now free to take more calls
Lite on price not features
▪ 100% call recording ▪ Real time agent status screens ▪ Lead sheet + agent reports ▪ Listen, barge & coach features ▪ List performance reports ▪ On the fly DNC scrubbing▪ Remote monitoring on the web▪ Comprehensive campaign
management toolkit
Why usOur fully OPEX solution makes sure you spend your hard earned money on increasing distribution, not technology
Enterprise tested platform. Top BFSI customers have been using Flexydial already for millions of outbound calls annually.
A Decade of stability. We have been around for more than a decade as a company & have a pan India presence for your peace of mind
India’s only full service solution with on site support. There is no small print in our offering to you.
Benefits
Average 150 contacts per day (3x better than manual dialing)
Regulatory mandate to record all calls – system is compliant
from day one
Less people doing more work = lower costs and more profits for
the organization.
One price covers all ends – hardware, software, licensing &
support – no hidden costs
Stronger local support & uptime, not dependent on
Internet/Leased lines
Better security for customer data since servers are based on
premise, not hosted
Benefits
OpexadvantageSpend your cash on scaling business. Did you know that the cost of a technology solution over 3 years is almost double the purchase price?
You always have the latest & greatest. Software evolves at a furious pace. OPEX makes sure you always have the latest version of any software.
Safety in numbers. Business is unpredictable at best. In the case of a downturn, you can scale down technology requirements at a month’s notice.
Never spend another rupee on customization. The OPEX model keeps us on our toes too. No service means no customers next month.
OUR CUSTOMERS- SOLUTIONS
