ticketing manual new 2011

ABACUS TICKETING

copyright @ Abacus International. all rights reserved. 2009

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1.0 ABOUT FARES

Abacus fares is an integrated display of both Published and Private fares

providing point to point with the following features:

A comparison of published and private fares

A maximum of 650 applicable fares

Single carrier fare display

Multiple carriers fare display providing shopping feature

Abacus Fares functionalities enable you to retrieve either a single carrier

or multiple carriers‟ response to search for your desired result. Result

will differ depending on the options specified in the FQ command. Travel and

Return dates are the most essential options that can be specified in the FQ

command to retrieve desired fares.

1.1 Fare Quote - FQ

In the Fares Retrieval command, mandatory fields include city pair and

carrier code. The travel date is an optional field.

Below is example fare retrieval using mask.

Upon Fare Quote selection, Fares/Pricing-Fares- Fare Quote mask will appear.

Complete the required data, mandatory columns are in red and click on „Send‟.

Optional fields (in blue) may be selected. System will search for the sector

fares based on the city pair input.

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Sample of basic fare display response: FQKULSIN« KUL-SIN SHOP FRI 30APR10 MYR

3K 1/ 0/ 0 MH 8/ 0/ 9 SQ 7/ 0/ 0 MI 7/ 0/ 0 JL 0/ 0/ 0

//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS//

SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED

MULTIPLE SELLING CURRENCIES CONVERTED TO MYR USING CURRENT BSR

** KULSIN.EH 30APR10 MPM 235

V FARE BASIS AP FARE-OW FARE-RT CX BK SEASON MINMAX

1 HHOW ¥ 76 152 3K H --- -/12M

2 QEMY - 180 MI Q¥ --- -/ 14

3 QOWMY - 90 MI Q¥ --- -/ -

4 KHOW ¥ 101 202 3K K --- -/12M

5 LHOW ¥ 131 262 3K L --- -/12M

6 MHOW ¥ 151 302 3K M --- -/12M

7 NHOW ¥ 161 322 3K N --- -/12M

24 X VPASS - 960*MH V --- -/ 6M

25 C - 490 980 JL C¥ --- -/ -

26. COW - 550 MI C --- -/ -

27. CRMY - 1100 MI C --- -/ -

28 COW - 550 SQ C¥ --- -/ -

29 CR - 1100 SQ C¥ --- -/12M

30 ¤ EFX - 600 1200 MH E --- -/ -

31 CBZ - 666 1332 MH C¥ --- -/ -

32 X JPASS - 2566*MH J --- -/ 6M

ENTER RD LINE NUMBER *RTG TO VIEW ROUTING. EXAMPLE - RD4*RTG Explanation:

Part Description

KULSIN – City pair.

SHOP – shopping for fares since it does not specified carrier

code

FRI 30Apr10 – Day and date of travel

MYR – Currency code in which the fares are displayed based on

Country of Commencement.

This is the carrier‟s schedule count/service indicator.

3K – Carrier code for Jetasia

1 – Indicates that there is one non-stop flight

0 – Indicates that there is no direct flight

0 – Indicates that there is no online/interline flights

These lines provide additional information such as:

SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS

** - Shop indicator, carrier codes are clearly indicated

and associated to the fares shown on the left.

KULSIN.EH – City pair and global indicator.

30APR10 – Date of travel.

MPM 235 – Maximum permitted mileage

V – Header for Vendor code

FARE BASIS – Header for Fare Basis code

AP – Header for Advance Purchase Requirement

FARE-OW – Header for one-way fare

FARE-RT – Header for return fare

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BK – Header for booking code

SEASON – Header for seasonality

MINMAX – Header for minimum/maximum stay

RTG – Header for routing

Line number, <blank> indicates vendor codes (refer note 1),

HHOW – fare basis code, ¥ advance purchase (refer note 2),

76 – fare ow-way, 152 – fare return, 3K – carrier code, H-

booking class, - - - seasonality, -/12M – fare validity

Entry to view fare routings

Note:

1. Vendor Code

Code Fare source

SITA

F Net fares

<blank> ATPCO

2. Private Fare

Code Discription

¤

A general private fare without

Account Code or Corporate ID and

not marked up

/ A marked up private fare

X Private fare that is ineligible

for ticketing

* Any private fare filed with a

Corporate ID or an Account Code

<blank> This is published fare

3. Advance Purchase

Code Description

<Numeric> Number of days e.g 14

<Numeric> followed by

H

Number of hours e.g 3H

<Numeric> followed by

M

Number of months e.g 1M

¥ Indicates multiple advance purchase requirement

exist

SI Indicates Reservation and Ticketing requirement

exist

- No advance purchase requirement

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CRYPTIC ENTRIES ON FARE QUOTE

Description Format examples

Single carrier with specific date travel FQKULHKG15MAY-CX Specify exclude fares with advance purchase FQKULLHR28JUN§XA With global indicator FQKULJNB.EH-MH With corporate ID FQKULTPE20OCT-MH¥IABC22

FQKULTPE20OCT-MH¥UIABC22 Inclusion code – fare type FQKULKUL10DECCTRW-BR With passenger type code FQKULBKK01JUL-MH¥PGIT With return date FQPENLHR14SEP¥R20SEP With booking class FQBKIHKG20JUN¥BQ With fare basis code FQSIN SYD10DEC-SQ¥QLSUPER Child fare FQKULPEN02OCT-MH,C Infant fare FQKULPEN02OCT-MH,I With account code FQKULMEL18AUG¥AC*234567CA Private fares only FQPENLHR10MAR¥PV Historical fares by specifying ticketing and

travel date

FQ20JUL09JKTSIN01AUG09-MH

Fare Quote Shortcuts

From a current fare display, there is some shortcut entries that can

retrieve the specific fares easily.


Redisplay a fare response FQ* Redisplay with change date of travel FQ*28may Redisplay and reverse city pair FQ*R Redisplay and change arrival city FQ*ASFO Specify global indicator FQ*.AT Redisplay and change return date FQ*¥26MAY Redisplay and specify booking class FQ*¥BM Redisplay and specify fare basis code FQ*¥QFLEXI Specify unique Corporate ID FQ*¥UIABC22 Specify unique account code FQ*¥UAC*230989CA Request fare code display from PNR

segment

FQS1

Specify connection flight number from

air availability

FQL2/3

Specify fare type and line number from

air availability

FQL2EX

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1.2 RULE DISPLAY - RD

Fare rules are attached to all fares. Fare rules can be displayed in

two ways i.e with long entry or with short continuation entry from

Fare Quote response.

There are different entries, which you can make us to retrieve desired

rule information. Below shows a list of commonly used commands:

Description Format entries

Retrieve rules for fare line number 2 RD2 Retrieve rule menu RD2*M Retrieve specific rule category RD2*13 Retrieve multiple rule categories by

category numbers

RD2*13/26

Retrieve multiple rule categories by

category codes

RD2*AV/MX

Redisplay fare rules RD*

Sample of Rules Response: RD1«

V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG

1 BEE1M1 - 2977 B¥ --- 3/ 1M EH01

PASSENGER TYPE-ADT AUTO PRICE-YES

FROM-KUL TO-HKG CXR-CX TVL-20JUN10 RULE-CX2K IPRPG/8

FARE BASIS-BEE1M1 SPECIAL FARE DIS-E VENDOR-ATP

FARE TYPE-XEX RT-REGULAR EXCURSION

MYR 2977 MPM E05FEB10 D-INFINITY FC-BEE1M1 FN-

SYSTEM DATES - CREATED 04FEB10/2215 EXPIRES INFINITY

50.RULE APPLICATION AND OTHER CONDITIONS

NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT

VALIDATED FOR AUTOPRICING.

EXCURSION FARES BETWEEN HONG KONG SAR/MACAU SAR AND

MALAYSIA/SINGAPORE

APPLICATION

AREA

THESE FARES APPLY

BETWEEN HONG KONG SAR CHINA AND SIN

BETWEEN HONG KONG SAR CHINA AND BKI/KCH/KUL

BETWEEN MFM AND BKI/KCH/MKZ.

CLASS OF SERVICE

THESE FARES APPLY FOR ECONOMY CLASS SERVICE.

TYPES OF TRANSPORTATION¥

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Part Description

Repetition of fare response

PASSENGER TYPE – ADT. This associated with passenger type for

fare selection

AUTO PRICE – YES. Indicates whether pricing be allowed in the PNR

FROM-KUL TO-HKG. Origin and destination

CXR-CX. Requested carrier

TVL-20JUN10. RULE-CX2L – Rule reference number. IPRGPG/8

FARE BASIS – BEE1M1 – Fare basis code

SPECIAL FARE DIS-E – Fare description. DIS-E means Display type

filed by Airline. Refer note 1 below.

VENDOR ATP – Fares been filed by ATPCO

FARE TYPE – XEX- Fare Type code excursion

RT-REGULAR EXCURSION – Fare type description

MYR 2977 – Filing currency and fare amount

MPM – Indicates that this is mileage fare

E05FEB10- Fare record effective date, D-INFINITY – Discontinue

date, FC-BEE1M1 – fare basis code. FN - fare note


Rule category number and text are shown. The category number will

start from number 50 followed by 00, 01 and the list continues.

Note: In each of rule categories, if the rule text indicates as “Note”

or “Footnote”, these conditions will not be validated automatically

during pricing. It is the responsibility of the agent to check the

rules and ensure all are complaint before issuing tickets.

Long Rule Display.

In cases when you need to retrieve rules with specific details instead

of referencing to Fare Quote response, you can use the long rule

display command to view the desired information.

Description Format example

Basic long rule

command

RDKULTPE20MAYYEE1M-BR

Display rule menu RDTPESIN20MAYYXEE21-BR*M Display specific rule

categories

RDKULHKG20JUNBEEIM1-CX*6/35

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Sample of Rules response (partial):

RDKULTPE20MAYYEE1M-BR« V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG

1. YEE1M - 5080 K --- 3/ 1M EH01


FROM-KUL TO-TPE CXR-YY TVL-20MAY10 RULE-T097 008SITA/8

FARE BASIS-YEE1M SPECIAL FARE DIS-E VENDOR-SITA

FARE TYPE-XEX RT-REGULAR EXCURSION

TARIFF FAMILY-J DBE-YE FARE QUALITY-E ROUTE CODE-31

MYR 5080 MPM E01APR09 D-INFINITY FC-YEE1M FN-09

SYSTEM DATES - CREATED 05MAY09/1141 EXPIRES INFINITY

50.RULE APPLICATION AND OTHER CONDITIONS

NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT

VALIDATED FOR AUTOPRICING.

EXCURSION FARES WITHIN SOUTH EAST ASIA

APPLICATION

AREA

THESE FARES APPLY WITHIN SOUTHEAST ASIA.

CLASS OF SERVICE

THESE FARES APPLY FOR ECONOMY CLASS SERVICE.

TYPES OF TRANSPORTATION

THIS RULE GOVERNS ROUND-TRIP FARES. FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE

ROUND-TRIP/CIRCLE-TRIP JOURNEYS.¥

1.3 ROUTING INFORMATION

A routing is specific route travel that a passenger must follow in

order to obtain the fare. There are 3 types of routings that can be

found from Fare Quote.

All published routings are designated in the routing column of the

Fare Quote response with an applicable two letter global indicator

followed by two digit numeric designation beginning with „01‟, e.g

PA01. Arbitrary two digit numbers are assigned to each global to

distinguish one from another, e.g AT01, AT02

The MPM for an itinerary is based on the outward destination, which is

the farthest point in the itinerary from the origin. Mileage fares in

a fare quote include the MPM as part of the routing definition at the

bottom of the Fare Quote display.

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Routing From Fare Quote:

Entry: RD*RTG

Response:

RD2*RTG« V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG

2 YRT - 3810 Y¥ --- ¥¥/12M EH01


FROM-KUL TO-HKG CXR-CX TVL-20MAY10 RULE-CX1T IPRPG/8

FARE BASIS-YRT NORMAL FARE DIS-N VENDOR-ATP

FARE TYPE-EU RT-ECONOMY UNRESTRICTED

MYR 3810 MPM E05FEB10 D-INFINITY FC-YRT FN-


PUBLISHED RTG KUL-HKG/CX EF-05FEB10 DIS-INDEF

/WITHIN THE EASTERN HEMISPHERE/ MPM 1886

MILEAGE SYSTEM APPLIES BETWEEN ORIGIN AND DESTINATION

MILEAGE SYSTEM APPLIES ORIGIN TO DESTINATION

TICKETED POINT DEDUCTION OF 700 MILES APPLIES

WHEN TRAVEL IS VIA BOM AND DEL OR ISB AND KHI

SPECIFIED ROUTING PERMITTED AS FOLLOWS

KUL-MNL/BKI-HKG

Explanation:

Part Description

Routing reference – EH01

EH01 – A corresponding global indicator and its arbitrary number

are provided in the first line of the routing display

PUBLISHED MPM 1886 – The abbreviation for maximum permitted

mileage.

Extra miles for ticketed point deduction

Specified routing permitted.

Other optional entries for routings:


Retrieve routing data by using rule display

command

RD2*RTG

Retrieve routing data by using long rule

display command

RDSINDFW20MAYYATPO-BR*RTG

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1.4 RESERVATION BOOKING DESIGNATOR – RBD

There will be times when airlines will require different booking codes

for the fares. The „¥‟ besides the booking code notifies the user that there is more than one booking code for this fare.

There are 3 categories of booking code:

Primary booking codes are the inventory indicators for which the

governing carrier of a journey must be booked on the governing segment

of a fare component.

Secondary booking codes refer to inventory indicators on every other

segment of the fare component that is part of the governing carrier‟s

through fare.

Alternate booking code are inventory indicators that refer to

additional booking code values that can be substituted for primary and

/ or secondary segments under certain circumstances.

Entries to retrieve RBD information:


From Fare Quote (required a fare display present

in work area

RB3

From Fare Quote with multiple secondary carriers RB3-SQ/CX/BR Verifies booking codes using long entry RBSINHKG¥QYEE1M-

SQ/UA Redisplay last current screen RB*

Note: A booking code followed by a ‘¥’ indicates that one or more primary booking codes are present.

In the RBD response, there 4 restriction tags are as follows:

Indicator Description

Permitted The condition is as not as restrictive as the

others mentioned below. If the booking code is not

booked, you can still proceed to apply the

available booking code and fare should be

displayed.

Required The option indicates that booking code shown is

required even if seats are not available in the

PNR to qualify the fare. Otherwise, validation

will fail and fare will not be returned.

Required when available The condition is that you have to apply the

booking code if it is found in the availability

and seats are available. If seats are not

available, you have to proceed to apply next

available booking code in the RBD response.

Required when offered The condition is that the corresponding booking

code has to be used in the itinerary to qualify

for the associated fare, regardless of whether

seats are available. In situation where the

booking code is not shown in that availability,

you can proceed to the next restriction tag.

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Sample from Fare Quote display:

RB1LAXDFW-AA« CXR FARE CLASS MARKET TICKET DATE TRAVEL DATE

MH BST6MMY KULDFW 04MAY10 20MAY10

MH PRIME BOOKING CODE B

---------------------------------------------------------------

AA LAX DFW

REQUIRED N

Note: The above sample showed that the primary booking is „B‟ and for

sector LAXDFW should be booked on „N‟ class only.

1.5 TAX BREAKDOWN IN FARE QUOTE DISPLAY – FT

The Tax breakdown display entry is a continuation that requires a

displayed Fare Quote response. From the Tax Breakdown response, it

provides the base fare and taxes information for selected fare basis

code.


Tax breakdown identifier followed by line number

from Fare Quote response

FT2

Note: The tax breakdown response only provides estimate amount that

applies to the city pair specified in the fare display. For detailed

tax information, you are to retrieve from the pricing transaction.

Example of Tax Breakdown response

FT2« FARE BASIS - MST6MMY

RT FARE MY TAX US2TAX YC FEE XY FEE TOTAL

5392 51 104 18 23 5604 MYR

XA FEE

16

Explanation:

Part Description

Fare basis code /bank selling rate conversion (if any)

Header for return fare/applicable taxes codes and amount/total

fare/local currency

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1.6 BASIC MILEAGE CALCULATION – WN Mileage Calculation is to provide information to assist you in

determining the applicable fare break point(s) and surcharges for

routes of travel that is subject to the mileage principle.

Description using

cryptic

Format entry

Basic entry WNDELDXBLON

Below is using masking

Step 1: Select Mileage option to initiate the mask.

Step 2: Complete the necessary data and click send

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Sample of the response:

WNDELDXBLON«

WN DEL YY DXB YY LON /04MAY10

*************************************************************

CTY GI TPM CUM MPM EMS DED LAST NEXT 25M

DEL 3

1. DXB 2 EH 1368 1368 1641 0M 0 0 273 2051

2. LON 2 EH 3409 4777 5596 0M 0 0 819 6995

Explanation:

Part Description

The itinerary to calculate the mileage default to YY

carriers/date of retrieval

Header for City/ Global indicator/ Ticketed Point Mileage/

Cumulative Mileage/

Maximum Permitted Mileage/ Excess Mileage Surcharge/ Deduction/

Lower level mileage/ Higher level mileage/ 25% surcharge

DEL – origin city, 3 – IATA tariff conference area indicator

DXB – intermediate city. 2 – IATA tariff conference area

indicator

1368 – mileage traveled between each city pair.

1368 – cumulative mileage give the total TPM value between origin

and each city in the itinerary.

1641 – maximum permitted mileage allowed between the origin city

and each city in the itinerary.

0M – indicates percentage amount to be increase on the fares to

the cover the excess mileage flown.

0 – indicates mileage deduction that may apply based on the route

of travel specified.

0 – indicates the number of miles to be reduced to reach the next

lower level of mileage surcharge.

273 – indicates the number of miles available before reaching the

next higher level of mileage surcharge.

2051 – if the CUM has the same miles as shown in this column, a

25% surcharge will be levied on the fare.

Optional Cryptic Entries on Mileage Calculation:


With global indicator WNSINNYC.ATYTO With surface sector WNSINFRADUS//HAMMUC With carrier code WNBOSDTT¥KLLON With connection city WNGVABSLX/MILLON Display mileage for multiple segments in a PNR WN Display mileage for range of segments in a PNR WNS2-5 Redisplay mileage information WN*

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1. 7 IATA RATE OF EXCHANGE (ROE) This function allows the display of IATA ROE and rounding information

for purpose of converting a local currency amount to/from NUC.

Basic entry to check current ROE for all countries

FC*

FC*« NUC - NEUTRAL UNIT OF CONSTRUCTION RATES LISTED -

ENTER FCHELP FOR ADDITIONAL FC NUC FORMATS

CURRENCY NUC RATE EFF SALE LAST SALE-TKT

AED 3.672900 01APR2010

AFN 49.500000 01APR2006

ALL 109.908000 09FEB2004

AMD 388.900000 01APR2010

ANG 1.790000 01APR2006

AOA 90.629000 01APR2010

ARS 3.856700 01APR2010

AUD 1.100776 01APR2010

AWG 1.790000 01JUL2007 ¥

Explanation:

Part Description

Header for Currency code/ Rate Of Exchange/ Effective date of

Sale/ Last date of Sale/Ticket

AED - currency code

3.672900 - rate of exchange (ROE)

01APR2010 - effective date of sale

Optional Entries For FC*

Description Format

example

Specific date (historical) ROE for All countries FC*10DEC09 Current ROE for specific currency FC*THB Display ROE with specific date (historical) and

currency

FC*AUD03OCT09

Note: Historical ROE information may be retrieved up to max of 2 years

from current date.

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1.8 NUC CONVERSION - FC¥

A specific currency can be converted to a NUC (Neutral Unit of

Construction) value, or vise versa. When converting to a NUC value,

all values after the second decimal places are removed from the

resulting NUC value.


Covert local currency to NUC FC¥HKD2500 Convert NUC amount to local currency FC¥339.98/MYR Convert NUC amount to local currency with specific

date

FC¥339.98/SGD10DEC09

Entry: FC¥HKD2010

Response:

FC¥HKD2010« NUC - NEUTRAL UNIT OF CONSTRUCTION RATES LISTED -

ENTER FCHELP FOR ADDITIONAL FC NUC FORMATS

RATE 1NUC - 7.760890 HKD / 04MAY10

NUC 258.99 TRUNCATED

Explanation:

Part Description

Header for NUC information

Rate of exchange used for conversion and date of retrieval

Converted amount to NUC with two decimal points. Any number after

second decimal will be dropped.

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1.9 CURRENCY CONVERSION RATE – DC*

Select Currency Conversation tab

System will display Currency Conversion mask:

Response from the system:

DC¥AUD1050.00/MYR« RATE BSR 1MYR - 0.338638672 AUD

MYR 3100.6 TRUNCATED

MYR 3101 ROUNDED UP TO NEXT 1 - FARES

MYR 3101 ROUNDED UP TO NEXT 1 - TAXES

Explanation:

Part Description

The amount of banking selling rate taken during the

conversion.

The result of the calculated amount

The calculated amount and rounding unit for fares

The calculated amount and round unit for taxes

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1.10 TAX INFORMATION – TX* Tax display function allows you to retrieve a list of applicable taxes

for a country and/or city/airport by specifying country name, country

code or city/airport codes.

Tax Display mask:

Response:

TXN*LON« COUNTRY NAME- UNITED KINGDOM

TAX TAX

CODE NAME

1 GB5 AIR PASSENGER DUTY APD

2 GB6 AIR PASSENGER DUTY APD

3 YO5 AIR PASSENGER DUTY APD

4 YO6 AIR PASSENGER DUTY APD

5 UB1 PSC - SECTOR ABZ - GLA

6 UB8 PSC - SECTOR INV - WIC

7 UB2 PSC - DOMESTIC DEPARTURES ABZ THROUGH LDY

8 UB7 PSC - DOMESTIC DEPARTURES LGW THROUGH SZD

COUNTRY TAX ROUNDING - ROUND TO NEAREST 0.1

USE TXN*# WHERE # IS LINE NUMBER 3 - CHARACTER CODE FOR DISPLAY PURPOSES ONLY

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Tax display options:

Description Format entry

List of applicable taxes for specific

city/airport

TXN*KUL

Display specific tax details from the list TXN*2 Display specific tax details by tax code TXN**WY Displays specific passenger facility

charges- PFC

for specific city

PXC*DFW

Display Carriers Option table PXT*

2.0 NON-PNR PRICING

Abacus Non-PNR pricing allows you to display the fares and tax

information for an itinerary without first booking the segments. This

functionality allows up to a maximum of 16 segments to be specified in

the pricing command and the system will return up to 8 lowest fare

combinations.

Non-PNR Pricing Using Mask

Step1: To initiate Non-PNR Pricing mask

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Step 2: Complete the information required in the column given.

Response:

WQPAR/AAFLIS/AIBMAD-VAF« PSGR TYPE ADT

ATTN*VERIFY BOOKING CLASS

FARE BASIS BOOK CODE FARE TAX TOTAL

01 YIF K/Y MYR 6354 373 6727 ADT

02 CIF Z/C MYR 6354 410 6764 ADT

*01,02*TRAVEL RESTRICTIONS MAY APPLY

*01,02*PAYMENT/TKT RESTRICTIONS APPLY

ATTN*BOOK OPTION OF CHOICE IN APPLICABLE BOOKING CLASS

** TOTALS INCLUDE KNOWN TAXES AND FEES **

** TOTAL FARE, TAXES AND FEES MAY CHANGE ONCE FLIGHTS ARE

CONFIRMED **

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Step 3: Click at the line number of the fare list from the above

response. This will invoke the Display Fare window:

Step 4: Click at the line number of the fare

Response:

WQ¥1«

PSGR TYPE ADT - 01

CXR RES DATE FARE BASIS NVB NVA BG

PAR

LIS AF K 29JUL YIF 29JUL 01P

MAD IB Y OPEN YIF 29JUL 01P

FARE EUR 1523.00 EQUIV MYR 6354

TAX MYR 65FR MYR 5IZ MYR 303XT

TOTAL MYR 6727

ADT-01 YIF

PAR AF LIS1292.82IB MAD533.68NUC1826.50END ROE0.833831

XT MYR17PT MYR34YP MYR252YQ

RATE USED 1EUR-4.1720000124158MYR

ATTN*TRAVEL RESTRICTIONS MAY APPLY SEG 1,2

ATTN*PAYMENT/TKT RESTRICTIONS APPLY SEG 1,2

ATTN*VALIDATING CARRIER SPECIFIED - AF

ATTN*APPLICABLE BOOKING CLASS - 1K 2Y



CONFIRMED *

Cryptic Entry – Non Itinerary Pricing

A variety of optional qualifiers may be used to customize the entry.

The basic entry to use Non- itinerary pricing:

Function identifier WQ Entry WQKULHKGTPE-ACX/VCX A - Operating carrier V - Validating carrier

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Response:

WQKULHKGTPE-ACX/VCX« PSGR TYPE ADT

ATTN*VERIFY BOOKING CLASS

FARE BASIS BOOK CODE FARE TAX TOTAL

01 YOW Y/Y MYR 3382 190 3572 ADT

02 YOW Y/Y MYR 4147 190 4337 ADT

03 JOW J/J MYR 5379 190 5569 ADT

04 JOW J/J MYR 5722 190 5912 ADT

05 FOW F/F MYR 6244 190 6434 ADT

*01,03,05*TRAVEL RESTRICTIONS MAY APPLY

*01,03,05*PAYMENT/TKT RESTRICTIONS APPLY

ATTN*BOOK OPTION OF CHOICE IN APPLICABLE BOOKING CLASS



CONFIRMED **

Explanation:

Part Description

Indicates that fares shown are based on the default passenger

type Adult

Header for Fare Basis Code/Booking code/ Base Fare/Total Tax/

Total Fare

01 – Fare line number

YOW - Fare Basis Code

Y/Y - Applicable booking code.

MYR - The currency which the been quoted

3382 - Fare amount

190 - Total tax amount

3572 - Total fare include taxes

ADT - Adult

Fares numbered do have restrictions

Reminder that fares/taxes amount may change with confirm

itinerary

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To select the fare: WQ¥2 Response:

WQ¥2« PSGR TYPE ADT - 02


KUL

HKG CX Y 29JUL YOW 29JUL 20K

TPE CX Y OPEN YOW 29JUL 20K

FARE MYR 4147

TAX MYR 51MY MYR 51HK MYR 88YR

TOTAL MYR 4337

ADT-01 YOW

KUL CX HKG CX TPE Q4.23M1248.18NUC1252.41END ROE3.3112

ATTN*VALIDATING CARRIER SPECIFIED - CX

ATTN*APPLICABLE BOOKING CLASS - 1Y 2Y


Optional entries for Non-PNR Pricing:

With carriers WQPAR/AAFLIS/AIBMAD With global indicator WQSIN/ASQ/CY/GPANYC With fare break at PAR WQPAR/AAF/BFLON/ABAHKG With surface sector WQLON/AAFMAD/-BCN/AAFPAR With no stopover at MAD WQLON/ASR/XMAD/ASRBCN/AAFPAR With point of sale and ticketing WQMNLKUL-AMH/SMNL/TKUL With passenger type code WQLHR/ABAPAR-PCNN/PINF To select fare from the list for line number 2 WQ¥2 Display fare explanation by line number 3 WQ¥DF3

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3.0 TRIP PROPOSAL

Trip Proposal is a solution that automates the generation of

quotations. Travel Consultants may generate a trip proposal:

• With PNR or

• Without PNR present in the work area.

The system is able to auto-create the necessary segments and assist in

the completion of the PNR fields.

User Profile Set-up

Go to Centralized Mask -> Trip Proposal -> User Profile

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A one-time setup of agent and agency’s information

Click to save

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Existing User Profile

3.1 Trip Proposal without PNR

Trip Proposal can be accessed either from the menu bar or

toolbar.

Click to access Trip Proposal mask

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Depanding on the itinerary, you may choose the Trip Type as Round Trip (default), one-way or Multi – City.

Mandatory fields are in red. (Carrier, Dep Date, From and To)

Optional fields include Booking Class, Dep (Departure) Time, Arr (Arrival) Time, Conx (Transit or Stopover) and *Conx (Connecting) City.

Check ALL when the booking class for all segments is the same.

Conx City when specified, only applies to right availability request. It does not apply to fares search.

For Advance search: Up to 3 passengers type codes (PICs), Corporate Id, Account Code, Alternate Currency and Range may be used to retrieve more Specific fares. Account Code is not applicable for Farex fares.

Select SmartPrice and/or Farex and click GET FARES.

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Both Smartprice (SP) and FareX (FX) fares are displayed. - Up to 10 available fares are displayed per page.

Retrieve information on Tax, Routing and Rules by clicking on the hyperlinks.

In instances where the fare basis information is too long, it will be truncated and an “*” will be appended at the end.

When more than one fare basis code is present, the system will prompt user to indicate the segment number to view the respective routing and rules

Select the fares to be included in the quotation. Do read the rules carefully before sending the appropriate fares quotation to the end travelers.

The available flights are displayed at the bottom of the page. Select the flight schedules to include in the quotation. Remember to select the booking class.

After selecting the available fares and flight schedules, click Add to Option 1. The information will be added to Your Selection. 2. You may add up to 3 different Options. 3. You can even go back to Fare Search and perform a diferent search to be added as the 2nd or 3rd option.

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Travel Request ID may be provided by corporation.

Consultant Name is a mandatory field. The name will be auto generated from the User Profile if it is present.

Date will be auto-generated based on user’s computer time.

Option 1 will be displayed by default. Click on Hide to hide it. Check on the checkbox to include Option1 in the final quotation.

Flight schedules from all the selected segments are displayed.

The selected fares information will be displayed.

A markup (in $ value) to the fare and/or chargeable fee in the final quotation. The total will reflect the markup amount.

Remarks and Endorsement/Restriction can be added for each Option.

Select same for all quotes if the text is the same for all Options.

Click Show to display Option 2 and/or 3 if available. You may include all 3 options in the final quotation.

Click on Preview to check the quotation before sending.

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Preview of the Quatation.

• You may save or email the quotation. • A PDF file will be created. Information retrieved from User Profile • Option 1 information with fare breakdown cost, remarks and endorsement/restriction. • The Book and Book and Queue Place buttons will only be enabled after either Email or Save was performed. • Click on any of the buttons to book the required flights and to

JUNE2011 Page 30

complete the PNR fields.

• For Book - number of seats need to be specified. Click Send to make the booking. • For Book and Queue Place - Option, number of seats, Queue Number and PIC need to be specified. Click Send to make the booking • The Create PNR window will appear if the itinerary booking is successful.

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Fill in the necessary PNR fields and click Send

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3.2 Trip Proposal with PNR

If a PNR is already created, you may still generate a trip proposal with the markup fare amount and fees.

First, a PNR must exist in the work area. Launch trip proposal.

Click here to launch Trip Proposal

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In the fare search screen, only Conx, Corporate Id, Account Code, Alternate Currency and Range fields can be edited.

Select the Passenger, segments and click Selected Segment (s) to proceed

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Available fares will be displayed. In this example, two fares are applicable.

No flight schedule will appear since the segments already exist in the PNR.

Select the fare(s) and click Add to Option 1. All 3 options will appear below when applicable.

JUNE2011 Page 36

Complete the information in relevant field(s) and click Preview to view trip proposal.

JUNE2011 Page 37

Save or email the quotation.

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Existing email addresses in the PNR will be auto-populated when sending email.

Select the email to send.

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Select the email to send.

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Queue Place button will be enabled after the quotation was saved or emailed.

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The Queue Place window appears. Complete the information in the relevant field(s) and click Send to queue place PNR.

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The PNR is successfully queue placed with the trip quotation remarks generated.

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4.0 PNR AUTO-PRICING PNR pricing is also known as itinerary pricing, allow you to price an

itinerary stored in a passenger name record. There are two primary

functions, WP and WPA, to price and search for desired fares.

Pricing

identifier

Description Result

WP Price the

lowest fare

Lowest fare returned for each passenger

type

WPA Price for ALL

Applicable

fares

All applicable fares, up to maximum of

12 lowest combination fares per

passenger type

Note: The passenger type codes (PTC) are stored in the Passenger

Details (PD) field of a PNR.

4.1 PNR AUTO-PRICING – WP

PNR pricing request is allowed on completed on incomplete PNR. It is

allowed on itineraries up to 24 segments, including surface segments

when the board point and off point are the same and up to 99

passengers in a PNR.

Step Description Format entry

1 Price for applicable fare with validating

carrier

WP or WPAMH

2 Accept and store fare in PNR WTFR 3 End transaction ER

Note: When a validating carrier is not specified in the command,

pricing will be done based on system default. For International

itineraries, the system will use the first international carrier

except when it crosses two different traffic conferences.

For domestic, the system will use the first domestic carrier. Sample of PNR. HWDPRV

1.1CHIN/TETCHONGMR

1 MH 123Y 10DEC 5 KULSYD HK1 2210 0900 11DEC 6 /DCMH*W0MBG

/E

2 MH 122Y 15DEC 3 SYDKUL HK1 1500 2030 /DCMH*W0MBG /E

TKT/TIME LIMIT

1.TAW20JUN/

PHONES

1.KUL03 92864425/XYZ TRAVEL/ANNIE-A

2.KUL019-6647932/PAX

PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY

TICKET RECORD - NOT PRICED

GENERAL FACTS

1.SSR OTHS 1B AUTO XX IF SSR TKNA/E/M/C NOT RCVD BY MH BY 221

JUNE2011 Page 44

0/26OCT/ KUL LT

RECEIVED FROM - PAX Step 1: Entry WP or WPAMH

Response:

WPAMH«

PSGR TYPE ADT - 01


KUL

SYD MH Y 10DEC YIF 10DEC 20K

KUL MH Y 15DEC YIF 10DEC 20K

FARE MYR 8933

TAX MYR 51MY MYR 139AU MYR 801XT

TOTAL MYR 9924

ADT-01 YIF

KUL MH SYD1334.53MH KUL1334.53NUC2669.06END ROE3.34685

XT MYR5WG MYR140WY MYR656YQ

ATTN*VALIDATING CARRIER SPECIFIED – MH Explanation: Part Description

ADT indicating Adult passenger type followed by fare line number

Header for carrier/reservation booking code/date travel/fare

basis code/not valid before/ not valid after/ baggage allowance

First board point of the itinerary

SYD Intermediate cities. MH transporting carrier. Y applicable

booking code.

10DEC travel date. YIF applicable fare basis code. 10DEC not

valid after. 20K free baggage allowance.

Currency of COC and base fare amount excluding tax.

Tax amount in MYR followed by tax code. Second tax amount for

Australia. Remaining total tax amount in MYR grouped as „XT‟ tax

code. Breakdown of taxes is shown in the fare calculation.

Total fare amount including taxes

Applicable PTC, number of passenger and fare basis code

Fare calculation with tax breakdown at the end of the message

Validating carrier code

Note: To view fare calculation details, entry is WPDF.

JUNE2011 Page 45

Step 2: Accept and stored ticket fare record (TFR)

Entry: WTFR

WTFR«

FARE RECORD-ADT-AUTO PRICED -SITA

VALIDATING CARRIER - MH

1 O KUL MH 123Y 10DEC 2210 OK YIF 10DEC 20K

2 O SYD MH 122Y 15DEC 1500 OK YIF 10DEC 20K

KUL

MYR 8933 KUL MH SYD1334.53MH KUL1334.53NUC2669.06

51MY END ROE3.34685

139AU XT 5WG 140WY 656YQ

801XT

MYR 9924

P4B8 DWM *AAT 1453/14MAY10

WPAMH ER

Note: System will auto end the transaction and store the TFR

Sample of PNR with ticket fare record (TFR) field flagged as Auto-

Priced

HWDPRV

1.1CHIN/TETCHONGMR

1 MH 123Y 10DEC 5 KULSYD HK1 2210 0900 11DEC 6 /DCMH*W0MBG

/E

2 MH 122Y 15DEC 3 SYDKUL HK1 1500 2030 /DCMH*W0MBG /E

TKT/TIME LIMIT

1.TAW20JUN/

PHONES


2.KUL019-6647932/PAX


TICKET RECORD - AUTOPRICED GENERAL FACTS

1.SSR OTHS 1B AUTO XX IF SSR TKNA/E/M/C NOT RCVD BY MH BY 221

0/26OCT/ KUL LT

RECEIVED FROM - PAX

P4B8.DWM*AAT 0116/14MAY10 HWDPRV H Note:

1. A ticket fare record (TFR) field can be flagged with AUTO-PRICED, MANUAL PRICED, RATE DESK PRICED or AWAITING REPRICE.

2. A maximum of 7 TFR can be stored in the PNR. If an additional TFR is required, one of the TFR needs to be deleted to have the fare stored.

JUNE2011 Page 46

Optional entries for Auto-Pricing

Description Format entry

Price with passenger type WPPCNN Command pricing with fare basis WPABR¥QYEE1M Pricing specific segments WPACX¥S1/3 Pricing using name field WPAMH¥N2.1

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5.0 TICKET FARE RECORD DISPLAY

Ticket fare record will be automatically stored in the PNR once travel

consultant accepted the pricing – WTFR. System will auto end the transaction and redisplay the PNR. Ticket

record field will be change to ‘AUTOPRICED’.

PHONES

1.KUL7479999/ALQUDS TRAVEL/SYAM-A

2.KUL0342565528/PAX-H

CUSTOMER NUMBER - 123456


TICKET RECORD - AUTOPRICED 1. To display the fare record.

Entry: **W

Response: **W«

TKT LIST

1 ADT AUTO PRICED

2 C10 AUTO PRICED

3 INF AUTO PRICED 2. To display specific ticket fare record

Entry: **W1

5.1 DELETION OF TICKET FARE RECORD

Ticket fare record can be deleted anytime after it has been stored.

Travel consultant will have to re-enter for the second for the

deletion. This will ensure that travel consultant will not cancel the

wrong ticket fare record.

1. To delete all fare records.

Entry: W¥D

2. To delete a specific fare record

Entry: W¥D3

The response given to a deletion of fare record is DONE and system

will auto ET.

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6.0 TICKET PRINTER MANAGEMENT

Before ticketing functions can be carried out, ticket printers must be

designated. The table below shows steps used to activate ticket

printers for ticket issuance.

Step 1: Designate ticket printer

Entry: W*MY

Step2: Designate hardcopy printer

Entry: PTR/<printer address>

Example: PTR/ABDD3A

Step3: Designate itinerary printer

Entry: DSIV/<printer address>

Example: DSIVABDD3A

Note: The above steps will enable travel consultant to issue

electronic tickets.

The following documents will be printed from the printer

a. Agent coupon b. Electronic Ticket Passenger itinerary Receipt – ETPIR

(optional)

c. Invoice (optional)

Undesignated of ticket printers

1. To undesignated ticket printer

Entry: W*NO

2. To undesignated hardcopy printer

Entry: PTR/END

3. To undesignated itinerary printer

Entry: DSNO

Note: When travel consultant sign-out of a work area or when system

auto sign-out, the ticket printer designation will be automatically

removed. Travel consultant will need to re-designate after sign-in.

JUNE2011 Page 49

7.0 FORM OF PAYMENT

Before issuing a ticket, you will have to ensure that the following

conditions are met:

• Designate ticket printer

• Fare stored in the PNR (Complete PNR Pricing)

• Form of payment

• Validating carrier

The acceptable forms of payment in ticketing are listed below for your

reference.

a. Single form of payment

Cash transaction:

Payment by Cash or Cheque ¥FINVAGT

Credit transaction:

Payment by Government warrant with

Debtor‟s code and object code ¥FGGRGOM1234567-8901234- -5678

Credit card ¥F*<two letter code for Credit ard>/expiry date/…..

Credit card with auto approval code ¥F*VI3762…………………/0909¥AMH

Credit card with manual approval code ¥F*AX3762…………………/0909*Z1121

b. Multiple form of payment ¥FMPGGRGOM1234567-8901234- 5678*XXINVAGT/<cash>

¥FMP*AX3762…/0920*XXINVAGT /<cash amount>

Applicable only when payment received is a combination of a cash

and credit transaction

Government warrants and cash

The cash transaction is to be specified as the last FOP in the

entry and the amount must be indicated. System will auto

calculate the credit amount.

**the INVAGT input must precede with XX in multiple FOP for system to

recognize it as a cash

transaction for BSP reporting.

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8.0 ISSUING OF TICKET

The ticketing entries used to issue tickets for auto-priced or manual-

priced fare records are the same. When ticketing is done for different

passenger types, the fare record and names for that passenger type

must be specified in the ticketing entry. This is to ensure that

system attaches the right fare for each passenger type.

Ticketing data

Some data is mandatory in ticketing entry, while others are optional

depending on the type of ticket being issued.

1. Airline Validation ¥A<airline code>

This ticketing entry must include the 2-letter airline code of the

airline on which the ticket is to be validated. This is controlled by

the TJR, which permits travel agent to validate tickets only on the

carriers who have appointed the travel agent. This is a mandatory

item.

2. Form of payment ¥F<form of payment>

The ticketing entry must include the form of payment; this entry will

reflect whether the payment is cash, credit or both. This is a

mandatory item.

3. Commission percentage ¥KP<commission percentage>

The commission percentage will be input only for normal gross fares

ticketing, when issuing net fare tickets no commission percentage must

be input.

Other commission percentage

¥KP05 - 5 % commission

¥KP07 - 7% commission

¥KP00 - Nil commission

4. Endorsement data

This endorsement data is an optional item, it is based on the airline

requirements and the fare type sold.

To specify „CANX FEES APPLY‟ in endorsement data

Entry: W¥T¥AMH¥KP05¥EO/CANX FEES APPLY

JUNE2011 Page 51

5. Net amount and Tour code (input in tour code box) The net amount is an optional item, used only when issuing net fare

tickets.

To specify „MYR 1001‟ as the net amount and KC2010 as tour code

Entry: W¥T¥AMH¥NET/MYR1001/F*KC2010

Note:

- The net amount of MYR1001 does not include tax

Below are some examples of ticketing situation:

1. To ticket a PNR with a single passenger and fare record.

Step 1: Retrieve the PNR

Entry: * KKSQEQ

KKSQEQ

1.1ZEETA/TMDM

1 MH 378J 15AUG 7 KULPEK HK1 0900 1515 /DCMH*W08LL /E

2 MH 379K 20AUG 5 PEKKUL HK1 1635 2250 /DCMH*W08LL /E

TKT/TIME LIMIT

1.TAW15JUN/

PHONES

1.KUL03-53433333/


TICKET RECORD - AUTOPRICED

Step 2: Input ticketing entry with cash as form of payment and 5%

agency commission

Entry: W¥T¥FINVAGT¥AMH¥KP05¥DPE

Explanation:

Entry Description

W¥T Identifier for issuance of ticket

¥FINVAGT Form of payment for cash or cheque

¥AMH Validating carrier is MH

¥KP05 Agency commission as 5 percent

¥DPE To generate passenger itinerary receipt in electronic

ticketing

System will auto cancel the ticketing time limit and appended the

ticket number. Travel consultant to display *T to view the ticket

number.

TKT/TIME LIMIT

1.T-04JUN-P4B8*ARD

*T«

TKT/TIME LIMIT

1.T-04JUN-P4B8*ARD

2.TE 2322686439240-MY DEVAN/J P4B8*ARD 1301/04JUN*I

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2. To ticket a PNR with multiple passengers and fare records. DMIZFK

1.1WANSYAMILAH/WANMUHD 2.1WANALI/WANMUHDMSTR*C10

3.I/1WANAMIRA/WANMUHDMISS*I12

1 MH1138Y 20NOV 6 KULPEN HK2 0915 1005 /DCMH*K5400 /E

2 ARNK

3 MH1439C 25NOV 4 LGKKUL HK2 0955 1055 /DCMH*K5400 /E

TKT/TIME LIMIT

1.TAW04JUN/

PHONES

1.KUL7479999/ALQUDS TRAVEL/SYAM-A

2.KUL0342565528/PAX-H


TICKET RECORD - AUTOPRICED

**W«

TKT LIST

1 ADT AUTO PRICED

2 C10 AUTO PRICED

3 INF AUTO PRICED Ticketing entry: Multiple passengers and fare records with credit card

(Visa) as form of payment, no agency commission and validating carrier

is MH.

W¥T1N1.1¥T2N2.1¥T3N3.1¥F*VI4921391800226368/1211¥AMH¥KP00¥DPE

Note: There are no changes to the current ticketing entries

The following documents will be printed for Electronic Ticket

issuance from the hardcopy printer.

Agent coupon

Electronic Ticket Passenger/Itinerary Receipt

Optional entries in ticketing:

Descriptions Entries

Specify ticket fare & name select W¥T¥N1.1¥FINVAGT¥ABR¥KP05

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8.1 SUPPRESS AIR FARE AND TAXES IN VIRTUALLY THERE

Travel Consultants will be able to suppress Air Fare and Taxes when

the ET Passenger Itinerary Receipt emailed to Customer.

Entry: 5Z¥ID-NF (this entry will be updated in Remarks Field)

Example PNR

IJNDTN 1.1YOHAN/ARIFFMR 1 MH 141Y 25MAR 7 KULSYD HK1 0900 1950 /DCMH*X7KCW /E 2 MH 122Y 30MAR 5 SYDKUL HK1 1500 2030 /DCMH*X7KCW /E TKT/TIME LIMIT

1.T-15JUL-P4B8*AAA PHONES 1.KUL03- PASSENGER EMAIL DATA EXISTS *PE TO DISPLAY ALL PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY INVOICED TICKET RECORD - AUTOPRICED GENERAL FACTS

5Z¥ID-NF«* EMTP¥N1.1« OK 2028 IJNDTN EMAIL REQUEST ACCEPTED

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Example of PIR

JUNE2011 Page 55

9.0 ELECTRONIC TICKET RECORD DISPLAY

After an electronic ticket issuance, an electronic ticket record (ETR)

will be created and stored in the validating carrier‟s database, which

is viewable in Abacus PNR.

Abacus system will validate the IATA numbers in the display request

message to ensure that only authorized agents are allowed to retrieve

and view the ETR. Authorised agents include the issuing agent as well

as their branched locations.

Electronic Ticket Record (ETR) can be displayed through any one of the

following search criteria:

From the ticketing field of a PNR or

By ticket number or

By ETR mask

BSP‟s requirement for storing of ETRs details in ticketing

carriers‟ database is up to 13 months. However, airlines may have

their own in-house requirement to store ETRs. Thus, you may refer to

the individual Airline‟s Business Requirements for more information on

the duration of ETRs retained in their ticketing database.

1. From the ticketing field of a PNR:

Step 1. *T

WETR*<item number>

Eg WETR*2

2. By ticket number:

WETR*T<ticket number>

Eg WETR*T1603352153456

3. Display ETR Search Mask

WETR*S

4. Display ETR from list

WETR*L<number from list>

Eg.WETR*L3

5. Redisplay ETR list

WETR*L

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ELECTRONIC TICKET RECORD

INV: CUST: PNR:DDKIXG

TKT:1761666198901 ISSUED:05MAY06 PCC:D7C8 IATA:20300991

NAME:HILL/JOHN MR FF:EK9991234

FOP: INVAGT

CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT

1 EK 0343 Q 12MAY KULDXB 0105 OK QE6MMY1 OPEN

2 EK 0017 Q 12MAY DXBMAN 0735 OK QE6MMY1 OPEN

3 EK 0018 Q 01JUN MANDXB 1405 OK QE6MMY1 OPEN

4 EK 0346 Q 07JUN DXBKUL 0310 OK QE6MMY1 OPEN

VLD ON EK ONLY

FARE MYR2903 TAX 45MY TAX 30AE TAX 292XT

TOTAL MYR3270

KUL EK X/DXB EK MAN325.68EK DXB EK KUL325.68Q KULMAN65.00Q MANK

UL65.00NUC781.36END ROE3.715300 XT134GB82UB76YQ

Example of Electronic Ticket Record

Header for Electronic

Ticket Record (ETR)

INV: 7 digit invoice number issued by host if

applicable

CUST: The DK number stored in the PNR will be

appended to the ETR if applicable. A maximum of

10 characters will be displayed.

PNR:DDKIXG Abacus record locater

TKT:1761666198901

ISSUED:05MAY06

PCC:D7C8

IATA:20300991

13 digit electronic ticket number

Ticket Issuance Date

Issuing agency‟s psuedo city code

Issuing agency‟s IATA number

NAME:HILL/JOHN MR

FF:EK9991234

Passenger‟s Name. Maximum of 28-29 characters

will be displayed.

Frequent Flyer number stored in the PNR will be

appended if applicable.

FOP:INVAGT Form of payment is Cash.

CPN

A/L

FLT

CLS

DATE

BRDOFF

TIME

ST F/B

STAT

Flight coupon number

Airline Code

Flight number

Class of service

Date of travel

Board Point

Departure Time

Booking status

Fare basis code

4-letter code of flight coupon. See Notes.

Endorsement specified in the ticketing command

line will be appended to the ETR

Base fare and tax amount

Total Fare amount

Fare Calculation

Note:

JUNE2011 Page 57

The list of 4-letter status codes of flight coupon is as follows:

OPEN Unused

USED Lifted/Boarded

VOID Transaction voided

PRTD Flight coupons printed

EXCH Exchanged/Reissued

RFND Refunded

CKIN Checked in

SUSP Suspended by carrier

JUNE2011 Page 58

ETR Retrieval Using Mask:

Entry: WETR*S

WE ELECTRONIC TICKETING SEARCH CRITERIA

RESET AND IGNORE TO EXIT

VALIDATING CARRIER CODE/NUMBER < > SELECTION <1>

1. BY TICKET NUMBER < >

2. BY PASSENGER NAME/DATE OF FLIGHT/ORIGIN/DEST CODE

3. BY FLIGHT NUMBER/DATE OF FLIGHT/ORIGIN/DEST CODE/PSGR NAME

4. BY FREQUENT FLYER NUMBER/DATE OF FLIGHT

5. BY PASSENGER TELEPHONE NUMBER/PSGR NAME/DATE OF FLIGHT

6. BY CREDIT CARD NUMBER/PSGR NAME/DATE OF FLIGHT

7. BY AIRLINE CONFIRMATION NUMBER < >

PRESS ENTER TO COMPLETE

Example of ETR Search Mask

Note :

In SELECTION column. Option 1 (search by ticket number) is selected as default. This column can be changed according to requirements.

- Use TAB key to navigate on the respective fields

- Use ESC key to clear screen

- Transmit ENTER after completion

JUNE2011 Page 59

10.0 ELECTRONIC TICKET RECORD (ETR) HISTORY RETRIEVAL

The Electronic Ticket Record history contains information of the

previous ETR activity. ETR history may be retrieved from the ticketing

field *T of a PNR or from the active ETR in the current work area.

The following items are displayed in the ETR history of a validating

carrier:

Coupon Number

Old coupon status

New coupon status

Signature line of transaction made

Note: Not all airlines support the ETR history option. Please check

with individual airlines‟s business requirement.

Description Entry Example

Retrieving from ticketing field of

a PNR

Step 1. *T

Step 2. WETR*<item number>/H

Eg. WETR*5/H

Retrieval by ticket number Step 1.


Eg. WETR*T1602245158350

Step 2. WETR*H

Note: Historical information is retrieved directly from the validating

carrier‟s ticketing database. Hence, the display may vary by carriers.

JUNE2011 Page 60

11.0 VOIDING OF ELECTRONIC TICKETS

Electronic Ticket voiding will be based on current BSP reporting

period. Payment by credit card must be void on the same day of ticket

issuance. Once an e-ticket has been reissued, it cannot be voided.

Voiding of a fresh e-ticket is only possible if all flight coupons is

„OPEN‟.


Voiding from ticketing field of

a PNR

Step

1.

*T

Step

2.

WV<item number> Eg. WV8

Step

3.

WV8

Voiding from displayed ETR Step

1.

WETR*T<ticket number> Eg. WETR*T1601254888222

Step

2.

WETRV

Step

3.

WETRV


INV: CUST: PNR:DYKIGE

TKT:6721888101209 ISSUED:20MAR06 PCC:D7C8 IATA:20300991

NAME:ZULKIFLE/AHMAD MR FF:BI6001233

FOP: INVAGT


1 SQ 006 F 12FEB SINLON 0735 OK F VOID

FARE SGD10066.00 TAX 21SG TAX 88YQ

TOTAL SGD10175.00

SIN SQ LON6180.04NUC6180.04END ROE1.628790 Example of a voided ETR

JUNE2011 Page 61

12.0 NET FARE DISPLAY - FAREX

Net fares are not publicly distributed and is offered selectively to

travel agents, which differs, from any published fares. Net fares as

the name refers are shown in net amount value where travel agent has

to mark up according when selling to passengers.

Below are basic net fares entries:

Select Net Fares Display:

System will display Net Fares Display mask

JUNE2011 Page 62

Response:

NFDKULHKG« NETT FARE - KULHKG/14MAY10/MYR TAX*ES* NOT INCLUDED

LN F/BASIS FARE RBD AP MIN/MAX SEASON CR R/E/G SOURCE

ADT - HKG/EH

01 QGV2MY 650R Q 02D/01M SQ R/E/G A/SQ

02 HGV2MY 850R H 02D/01M SQ R/E/G A/SQ

03 BEE1M1/¥ 930J V 02D/07D 01APR03JUN CX R/E A/CX

04 BEE1M1 930R V 02D/07D 01APR03JUN CX R/E A/CX

05 BEE1M1/¥ 1070J L /07D 01APR03JUN CX R/E A/CX

06 BEE1M1 1070R L /07D 01APR03JUN CX R/E A/CX

07 EEMY 1100R E /03M SQ R/E A/SQ

08 BEE1M1/¥ 1300J M /14D 01APR03JUN CX R/E A/CX

09 BEE1M1 1300R M /14D 01APR03JUN CX R/E A/CX

10 BEMY 1300R B /06M SQ R/E A/SQ Explanation:

Part Description

Nett fare display, city pair, date of travel/ local currency

code/ taxes are not include in the fare amount

Header of fares display. LN- line number, F/Basis– fare basis

code, FARE–fare amount,RBD- reservation booking designator, AP–

advance purchase, MIN/MAX –validity, SEASON- seasonality, CR-

carrier, R/E/G-routing/endorsement/group, SOURCE- fares

distributor

ADT- adult fare, destination and global indicator

Line number, fare basis code, fare amount „R‟ for return, J for

open-jaw, booking class is Q, validity min 2days and max 1 month,

carrier SQ, source from Airline-SQ

Optional FareX entries:


Display with specific travel date and carrier NFDKULSGN/20MAY/VN Display with specific PTC - Child NFDBKIHKG/CX ¥PCH Display specific booking class NFDKULSYD/SQ ¥BQ Display rule from fare display response, line 2 NFN2 Display list of agreement for specific carrier NFL/CX Display routing from fare display, line 1 NFR1 Display fare with fares basis code NFDKULBWN/BI ¥FYEE1M Display corporate fare agreement based on

specified corporate ID

NFL/IBM/O

Non-itinerary entry in FareX NFQSIN¥ASQHKG¥ASQLAX Display net fares for specific carrier on

specified travel date

NFDKULSYD/22MAR/SQ

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12.1 NEW INTEGRATED FARES

The airplane icon will display Pricing Mask when clicked allows fare

search by both FareX and Smartprice.

Click on Rules, RTG and RBD to view full details of fare rules,

routing and reservation booking designator details.

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12.2 NET FARE PRICING – NFP

Net fares pricing allow you to price an itinerary stored in a PNR

using a net fares distributed by Airlines or Wholesaler. There are two

primary functions, NFP and NFT, to price and search for desired fares.

For NFP entry, the net amount will be indicated in the net remit

column, which is not visible to the passenger, on the surface of the

ticket it is shown as published fare.

For NFT, the net amount will be shown on the ticket itself where

passenger has to pay the same amount shown.

Sample of a PNR FVBWAW

1.1CHIN/TETCHONGMR

1 CX 720H 27NOV 6 KULHKG HK1 0930 1310 /DCCX*HFW2C /E

2 CX 723H 02DEC 4 HKGKUL HK1 0855 1240 /DCCX*HFW2C /E

TKT/TIME LIMIT

1.TAW20JUN/

PHONES



TICKET RECORD - NOT PRICED

GENERAL FACTS

1.SSR ADTK 1B ADV TKT NBR TO CX/KA BY 13OCT OR SUBJECT TO CAN

CEL

RECEIVED FROM - PAX

BS78.DWM*AAT 0221/14MAY10 FVBWAW H Step 1: Pricing entry NFP/A/CX

Note : If carrier required net fare to be shown on the ticket example

SQ, the entry is NFT/A/SQ NFP/A« 14MAY10/MYR

LN F/BASIS PTC FARE MESSAGE E G TAX*ES* SOURCE

NETT FARE

01 YRT ADT 1890 - E A/CX

PAGE 1/1

SELECT FARE

EXAMPLE NFS1 OR NFIGN Step 2: Select the fare, entry NFS1 EXKUL VLD FLT DTE SHW,NOSHW RM200 NO REBK/REISS AFT31OCT10 .

NET FARE RECORD-ADT- MANUAL PRICED

VALIDATING CARRIER - CX

1 O KUL CX 720H 27NOV 0930 OK YRT 27NOV 20K

2 O HKG CX 723H 02DEC 0855 OK YRT 27NOV 20K

KUL

MYR 3825 KUL CX HKG569.19CX KUL Q4.25 569.19NUC11

51MY 42.63END ROE3.34685

52HK

78YR

MYR 4006

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Step 3: Accept the fare, entry NFAC

NFAC« NETT FARES PROCESSING IN PROGRESS - PLEASE WAIT

NETT FARES PRICING COMPLETED

ER Sample of the PNR after pricing:

FVBWAW

1.1CHIN/TETCHONGMR

1 CX 720H 27NOV 6 KULHKG HK1 0930 1310 /DCCX*HFW2C /E

2 CX 723H 02DEC 4 HKGKUL HK1 0855 1240 /DCCX*HFW2C /E

TKT/TIME LIMIT

1.TAW20JUN/

PHONES



TICKET RECORD - MANUAL PRICED

GENERAL FACTS

1.SSR ADTK 1B ADV TKT NBR TO CX/KA BY 13OCT OR SUBJECT TO CAN

CEL

RECEIVED FROM - PAX

BS78.DWM*AAT 0221/14MAY10 FVBWAW H

Note: With net fare pricing the ticket record in the PNR will be shown

as MANUAL PRICED.

Optional Entries For Net Fares Pricing

Description Format

entries

Price for the lowest fare NFP Price for all applicable fares NFP/A Price lowest fare and reflect net fare as gross fare

field

NFT

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13.0 RATE DESK PRICING In Abacus Ticketing Module 1, you have learned how to price the PNR using auto-pricing method where system will do the fare checks. A Phase IV ticket record is created for itineraries, which may not be priced by the system automatically. This is also known as Rate-Desk Pricing. Below are some important points to note when creating a Phase IV record. The command must be done with a PNR present in the work area. If passenger type code is not specified in the entry, system will assume ticket record is for adult. All intermediate and/or destination cities will indicate as stopovers by default. If there is an ARNK segment in the itinerary, system will automatically create a void segment. The “TICKET RECORD” field will be flagged as “RATE DESK PRICED”. The following display describes the mandatory elements required to

create a Rate Desk Price (RDP) record.

Qualifier Description

L Line Entitlement field includes connection details, fare

basis code, validity dates and baggage allowance

Y Base fare and tax amount

C Fare calculation

13.1 Creation Of Rate Desk Price (RDP) Record 1. To initiate ticket fare record Entry: W¥C Price all segments for similar passenger type W¥C Pricing all segments for child W¥C¥PCNN Pricing all segments for infant W¥C¥PINF Pricing for adult with segment 1 and 2 W¥C¥S1/2 Combination of PTC and segment select W¥C¥PADT/CNN¥S1/2 2. To input line information - L Function Identifier W¥I¥L…

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Note: When multiple fare records are created with the RDP entry and

the ticket data are different, the fare record item number must be

specified when completing the individual fare records.

Example:

W¥I2¥L……… W¥I3¥L………

If it is not specified, all fare records will be updated with the same information. In this scenario fare records must be completed one at a time. Input of segment number / fare basis /validity /baggage allowance Entry format:

W¥I¥L<segment number>-<fare basis>*<not valid before><not

valid after>*BA<baggage allowance>

Entry to update segment number 2 with not validity and baggage

allowance

W¥I¥L2-YEE30*05MAR1119MAR11*BA20K

Entry to update segment 1 and 2 with fare basis, not valid after and baggage allowance. W¥I¥L1/2-YHAP*19MAR11*BA20K

Entry to update segment 3 with fare basis and baggage allowance with pieces Concept. W¥I¥L3-F*BA02P

Entry to update segment 1 and 2 with fare basis and baggage for infant W¥I¥L1/2-YIN*BANIL

Note: symbol represents spaces. b. To input no stopover information for a specific line W¥I¥L1/2X/3/4X-Y*BA20K

Combination of segment data W¥I¥L1/2X/3-YEE90*20JUN11*BA20K 3. To input tour code data Function identifier W ¥ I ¥ U… W¥I¥UN*MDP

Note: Input of the N* will suppress the printing of the alphas IT in the tour code. The ¥U function is used only when tour code input is required.

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4. Input of fare amount/equivalent amount /paid taxes Function identifier W ¥ I ¥ Y…. a. W¥I¥YMYR1000/40MY/35SG/23XY/49US/12XA/12XF (Multiple taxes: Up to maximum of 50 taxes) b. W¥I¥Y*SGD200.00¥EMYR500/35SG (Foreign currency with decimal and equivalent in MYR) Note: Response – FARE DECIMAL PLACE INCORRECT – is given when currencies with decimal places are not specified with decimal points. To view if a specific currency has decimal places DC*SGD When taxes are exempted an itinerary (journeys ex-foreign points) c. W¥I¥YUSD240.00¥EMYR550/TEMY (ex-Malaysia tax is exempted) 5. Input of fare calculation Function identifier W ¥ I ¥ C W¥I¥CKUL MH HKG320.87NUC320.87END ROE3.80 b. W¥I¥CKUL SQ SIN NW LAX NW ………. ROE3.80 XFLAX3 XF amount in USD city code for XF charges XF amount for US cities in USD Note: XT taxes breakdown are not to be input in fare calculation 6. Input of origin and destination data Function identifier W ¥ I ¥ O W¥I¥OKULKUL

1.3 Modification of Rate Desk Pricing Fare Record Before ET

If an error is made when completing the RDP, just retype the correct data and enter. This will override the existing data.

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After ET Modification can be done to a stored RDP fare record. The fare record number must be specified in the correction entry when there are multiple fare records exist e.g. W¥I2¥CKUL MH HKG….. Any modification to the fare record must be ET or ER, to store the changes.

RDP steps to create ticket fare record:

Step Description Format Examples

1 Create fare record W¥C

2 Input fare line entitlement W¥I¥L1/3X/4-Y▲▲▲▲▲23MAY BA23K

3 Input base fare and taxes W¥I¥YAUD2000.00/1.40WG/38.00AU

4 Input fare calculation W¥I¥CMEL CX HKG623.57YKOX NUC623.57

END ROE1.925979SITI

5 End transaction and retrieve PNR

ER

13.2 Rate Desk Pricing Using Mask Step 1: To initiate RDP record

Choose Rate Desk Pricing and click at Create TFR Shell Note: A PNR must be present in the work area.

JUNE2011 Page 71

Step 2: To create adult TFR shell, tick at Adult button and complete the segment number required.

Response: W¥C¥PADT¥S1/2«

TKT LIST 1 ADT RATE DESK PRICED **W3« FARE RECORD-ADT - RATE DESK PRICED 1 O KUL MH 386H 20JUL 0140 OK 2 O PVG MH 387H 29JUL 1015 OK KUL P4B8 DWM *AAT 1243/09JUL10

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Step 3: Click at segment number to launch Fare Record details. System will auto populate the fare record number. Travel Consultant must complete the necessary ticket information in appropriate boxes as shown below.

Step 4: Once completed, click at Send button. To store the information in the TFR, double click at OK to launch Ticket Fare Record window and click Send button to store.

Click at “OK” to end transaction.

JUNE2011 Page 73

14.0 REISSUE All reissue recommended to be rate desk priced. There are 2 main types of reissue scenarios i.e no additional collection required (NOADC) and additional collection. In this topic, we will cover the various steps required to price and ticket for all situation in reissue. 1. NO ADDITIONAL COLLECTION (NOADC) – published fare Step 1 Create RDP W¥C Input line information W¥I¥L1-Y*-----30JUN*BA20K Input fare/paid tax data W¥I2¥Y*EMYR/MYR222/PD40MY Input fare calculation W¥I2¥CKUL MH SIN……….. Input origin/destination W¥I2¥OKUL/SIN Step 2 End and save fare record ER Step 3 Issue ticket Example: W¥T2N1.1¥ET2323347203189/1//12DEC00KUL/20308890¥FEFXXINVAGT¥AMH¥KP00 Explaination of ticketing entry W Identifier ¥T2N1.1 Selection of fare record 2 to print on name item 1 part 1 ¥ET Exchange ticket identifier 2323347203189 Exchange document number(check digit is not required) /1 Coupon number to be uplifted. Coupon numbers must be specified at all times. When four coupons of a document are uplifted, this can be either shown as 1234 or alpha A. Example : /A When coupon numbers of conjuction tickets are uplifted e.g coupon 4 Of ticket number 0166 and coupon 1 and 2 of conjuction ticket number 0167, this is indicated as /4,12 // Original issue information. When original issue data is not present in a exchange document, a double slash // is used.If it’s present, this must be carried forward to the new document. This is input as / <original document number>/. Eg /2323347201223/. Coupon numbers are not required in this area. 12DEC00KUL Original date/month/year and plalce of issue. /20308890 IATA number code of owing agency on the exchange document. If unknown, 8 zeroes are indicated. ¥FEFXXINVAGT Original form of payment identifier and data. ¥AMH Airline validation . e.g.MH ¥KP00 Commision percentage. 00 – nil commission.

JUNE2011 Page 74

2. NO ADDITIONAL COLLECTION (NOADC) – net fare Step 1 Create RDP W¥C Input line information W¥I¥L1-Y*-----30JUN*BA20K Input tour code data W¥I¥UN*ID44 Input fare/paid tax data W¥I2¥Y*EMYR/MYR222/PD40MY Input fare calculation W¥I2¥CKUL MH SIN……….. Input origin/destination W¥I2¥OKUL/SIN Step 2 End and save fare record ER Step 3 Issue ticket Example: W¥T2N1.1¥ET2323347203189/12//12DEC00KUL/20308890¥FEFXXINVAGT¥AMH¥ KP00¥EO/VALID ON FLT /DATE SHOWN VALID ON MH ONLY Nett fare codes in tour code box code must be completed in the RDP process 3. ADDITIONAL COLLECTION ( ADC ) - published fare Step 1 Create RDP W¥C Input line information W¥I3¥L1……… Input fare/paid tax data W¥I3¥Y*EMYR/MYR314/PD40MY Input fare calculation W¥I3¥C……….. Input origin/destination W¥I3¥OKUL/KUL Step 2 End and save fare record ER Step 3 Issue ticket Example: W¥T3N4.1¥ET1683314781253/123//01NOV10KUL/20308890¥FA/CXXINVAGT/92*EFXXINVAGT¥ ASQ¥KP05¥EO/CANX FEES APPLY Explaination: ¥FA/C Form of payment indicator for additional collection XXINVAGT New form of payment /92 Additional fare to be collected EEXXINVAGT Original form of payment indicator and payment data

JUNE2011 Page 75

4. ADDITIONAL COLLECTION ( ADC ) – tax Step 1 Create RDP W¥C Input line information W¥I¥L1……… Input fare/paid/new tax W¥I¥Y*EMYR/MYR2000/PD40MY/33SG Input fare calculation W¥I¥C……….. Input origin/destination W¥I¥OKUL/KUL Step 2 End and save fare record ER Step 3 Issue ticket Example: W¥T¥ET2173314781253/4//08JAN10KUL/20305531¥FA/CXXINVAGT/0*EFCCAX¥ASQ¥KP00 Credit card type(indicate type code only. No additional fare amount to be colected

System will auto transmit paid and new taxes accordingly. 5. ADDITIONAL COLLECTION ( ADC ) – published fare and taxes Step 1 Create RDP W¥C Input line information W¥I3¥L1……… Input fare/paid/new tax W¥I3¥Y*EMYR/MYR2988/PD51MY/111DE Input fare calculation W¥I3¥C……….. Input origin/destination W¥I3¥OKUL/KUL additional tax

Step 2 End and save fare record ER Step 3 Issue ticket Example: W¥T3N2.1¥ET2323344781253/A//08AUG10KUL/20305531¥FA/CCCVI4533101223188897/0515*ZA9082/550*EFXXINVAGT¥AMH¥KP07 Additional fare

JUNE2011 Page 76

6. ACCEPTANCE OF CONJUCTION TICKETS FOR REISSUE Step 1 Create RDP and complete all information Step 2 ER Step 3 Issue ticket W¥T2N2¥ET2323314781253/4.123//08JAN10KUL/20305531¥FA/CXXINVAGT/200*EFXXINVAGT¥AMH¥KP00 In this above example, exchange document number 1008 is having coupon 4 and conjuction document 1009 is having coupon 1,2 and 3. 7. ACCEPTANCE OF TICKETS ISSUED IN FOREIGN CURRENCIES FOR REISSUE. Step 1 Create RDP W¥C Input line information W¥I3¥L1……… Input new fare/paid/new tax s W¥I3¥Y*EEURMYR/EUR298/PD16FR/33DE Input for no additional fare W¥I3¥Y*EEUR/EUR298/PD16FR/33DE Input fare calculation W¥I3¥C……….. Input origin/destination W¥I3¥OPAR/PAR additional tax

Step 2 End and save fare record ER Step 3 Issue ticket W¥T2N1.1¥ET2323314781253/34//08JAN10PAR/20305531¥FA/CXXINVAGT/500*EFXXINVAGT¥AMH¥KP00 Adtnl collection in MYR

At times, foreign currency requires decimal placing input.

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14.1 REISSUE using MASK

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15.0 ELECTRONIC TICKET REVALIDATION

Electronic Ticket Revalidation allows the changing of certain flight details from a previously issued flight segment on an electronic ticket. Carriers who support this option will be advised through their business requirements example KL/BR (subject to fare rules). There are 2 simple steps to revalidate an electronic ticket. This function does not apply to all carriers.

Create and/or rebook new flight segment

Verify flight coupon status from a displayed ETR

Revalidate new segment against ETR coupon Description Entry Example

Display the ETR from the

ticketing field of a PNR after

rebooking the flight

segment(s).

Step

1.

WETR*<item number>

Eg. WETR*2

Revalidate an electronic ticket

for segment 1 and flight coupon

1

Step

2.

WETRL/S<segment number>/C<coupon number>

Eg. WETRL/S1/C1 Include change of validity

dates (DDMMMYY)

WETRL/S1/C1*20JUL0631AUG06

Note:

Revalidation conditions may vary by carriers. Refer to the respective airline business requirements on revalidation option.

Revalidation is allowed only on 1 segment against 1 ETR coupon per entry. If there are 2 segments to be revalidated, then 2 separate revalidation entries will be required.


INV: CUST: PNR:CANSEI


NAME:TAN/JANE MS FF:SQ9001451

FOP: INVAGT


1 SQ 103 F 09JUN KULSIN 0815 OK F OPEN

FARE MYR488 TAX 51MY TAX 80YQ

TOTAL MYR619

KUL SQ SIN139.00NUC139.00END ROE3.5106

Example of ETR with original date of departure…09JUN

JUNE2011 Page 82

WETRL/S1/C1 REVALIDATION SUCCESSFUL

Revalidation transaction response


INV: CUST: PNR:CANSEI


NAME:TAN/JANE MS FF:SQ9001451

FOP: INVAGT


1 SQ 103 F 10JUN KULSIN 0815 OK F OPEN

FARE MYR488 TAX 51MY TAX 80YQ

TOTAL MYR619

KUL SQ SIN139.00NUC139.00END ROE3.5106

Example of ETR with new departure date after revalidation.

JUNE2011 Page 83

16.0 TICKETING HISTORY All PNRs that have ticketing items listed in the ticket field will have a ticketing history. The history data will contain only the ticketing entries performed for that PNR. The PNR must be retrieved before you can view the ticketing history. To display ticketing history for PNR Entry : *HT

AT W¥T1N1¥FINVAGT¥KP02¥AMH /FCPI 4 FARE SOURCE SITA P4B8 P4B8*ABB 0340/09JUN11

AT Add Ticketing W¥T1N1 Identifier for ticketing (fare record 1 for name 1.1) ¥F Identifier for Form Of Payment (eg. INVAGT) ¥A Identifier for carrier selection ¥KP Identifier for commision /FCPI Identifier if pricing is auto or manual (4 for Auto, 5 for manual/RDP) FARE SOURCE Fare Source ATPCO or SITA or FAREX P4B8 Psuedo City Code for the ticket issuer *ABB Initial of ticketing agent 0340 Time when ticketing was done. This will be in Default to TULSA time. Convert to local time (KUL) using T¤ET0340TUL/KUL 09JUN11 Date of ticket issuance. AT W¥T1N1¥F*AXXXXXXXXXXXX1007/XXXX*ZM66¥KP02¥AMH /FCPI 5 FARE SOURCE SITA P4B8 P4B8*ANT 0017/08MAR11

Eg.2 is manually priced, indicator 5 and fare source is SITA

AT W¥T1N1¥FINVAGT¥AMH /FCPI 5 FARE SOURCE FAREX P4B8 P4B8*AVI 0039/02JUN11

Eg.3 is manually priced, indicator 5 and fare source is FAREX

JUNE2011 Page 84

17.0 VOIDING OF TICKET The PNR has to be present before voiding of tickets can be done.

Voiding of tickets will be base on the day of ticket issued and The status of ticket is ‘OPEN’.

Step 1. *T

*T TKT/TIME LIMIT

1.T-19FEB-D7C8*ATR

2.TK 2320050206094-MY VOO/C D7C8*ATR 1137/19FEB*D

Select the item number from *T to be voided

Step 2.

Response

WV2 ¥REENT IF 2320050206094 IS TO BE VOIDED - 0130¥

Click on ticket numbers to confirm cancellation

Response

Void message send

CRYPTIC ENTRIES:

Cancel by PNR

Step 1 Display PNR

Display ticket field *T

Step 2 Void ticket item WV2 Step 3 Reenter the void message WV2

WV2« OK 6.6 VOID MESSAGE SENT

OK 2140 PEVXVJ

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Cancel by ticket number

Step 1 Display PNR WETR*T<TKNO>

Step 2 Void ticket number WETRV (enter twice)

Note:

Flight coupon status will updated from „OPEN‟ to „VOID‟

Flight coupons with „RFNF‟ status cannot be void

An Exchange ETR cannot be void.

Voiding can only be done within the same day ticket was

issued.

Only the issuing office can perform the void

17.1 VOID REPORT

Agent has the capability to view and print the Void Report.

Submission of this report to the IATA-BSP office will be as

per the procedures/instruction given by th IATA-BSP.

a. To display current date void report

WV*DT <date> WV*DT16MAR

b. To display current date void report for specific airline

WV*DT <date>/VC<airline code WV*DT16MAR/VC618

c. To display void report for a date range

WV*DT <begin date>-<end date> WV*DT16MAR-19MAR

d. To print current void report

PTRWV*DT<date> PTRWV*DT16MAR PTRWV*DT<date/VC<airline code> PTRWV*DT17MAR/VC297

e. To print void report for reporting period

PTRWV*DT <begin date>-<end date> PTRWV*DT16MAR-23MAR

PTRWV*DT <begin date>-<end date> PTRWV*DT16MAR-23MAR/

VC297

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18.0 DOCUMENT MANAGER

Abacus Document Manager is accessible via Abacus Whiz 4.9. It

can be triggered from menu bar or icon.

document manager

icon

• Travel Agent need to login to Abacus prior to accessing Abacus Document Manager. • EPR and PCC must be registered in eServices similar to accessing eServices via Abacus Whiz • Abacus Document Manager is also accessible via eServices

JUNE2011 Page 87

Allows Travel Agent to search documents by: • Passenger Name • Ticket Number • Document Issue Date • PNR • DK number • IATA Number • Booking Agent Sine • Ticketing Agent Sine

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System will retrieve up to 100 documents per search, user

is required to narrow down search criteria if user wishes

to view 101th document onwards

JUNE2011 Page 90

Example of Email function

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Email sent via Document Manager with PDF attachment

JUNE2011 Page 92

19.0 TRAVEL JOURNAL RECORD

The Travel Journal Record (TJR) contains information pertaining

to the travel agent‟s function and capabilities.

To display own agency TJR

Entry: W/TA*D7C8

Information that can be obtained from the TJR are

Agency postal address

Agency phone numbers

User type

Auto validation

Ticketing default currency code

Form of payment application

Authorized carrier plating

BSP option type

Itinerary print default type

IATA code

Primary city/IATA location

Passenger type code default

Information that is not relevant to the agency or the market will

either be turned off or not displayed. When you have retrieved

the TJR and with to view the list of authorized carrier

validations applicable to your agency, just enter as follows:

MD/CARRIER, which will display the appropriate area in the TJR.

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20.0 REFUND

20.1 Single cash Payment(INVAGT)-published fare.

Ticket No : 2322894697471


INV: CUST: PNR:FGSXNA

TKT:2322894697471 ISSUED:14JUN11 PCC:P4B8 IATA:99999992

NAME:ZEETA/FMDM

FOP: INVAGT


1 MH 4 Y 10JAN KULLHR 1045 OK YPXIF6M OPEN

2 MH 3 Y 20FEB LHRKUL 1050 OK YPXIF6M OPEN

NONREF/PEX/VOLUNTARY CHNGS RESTRICTED

FARE MYR10330 TAX 51MY TAX 424GB TAX 1247XT

TOTAL MYR12052

KUL MH LON1703.21MH KUL1703.21NUC3406.42END ROE3.0325 XT153UB10

94YQ

Refund Entry:

WFR2322894697471¥AMH

Screen 10 – EXCH Database TKT Explaination

1. Fill in “R” for the unused segment accordingly. Segment

1 & 2 in this example.

2. Type “X” in the NEXT field to go to next screen

WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10 N1.1 ZEETA/FMDM TKT 2322894697471

ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN

FLT BK DATE BRDOFF FB/TKT DES STAT CODE

1 MH 4 Y 10JAN KULLHR YPXIF6M OK <R>

2 O MH 3 Y 20FEB LHRKUL YPXIF6M OK <R>

BASE MYR 10330

TAXES 51 MY 424 GB 1247 XT

TTL MYR 12052 VALIDATING CXR MH

NEXT <x> MULTIDOCS < > QUIT < >

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Screen 30 – Comparison Summary Explaination:

2. Fill in CHG FEE AMOUNT or cancellation Penalty as

applicable. MYR100 is this example.

3. Type “X” in the NEXT field and screen 30 will

Redisplay with Trailer Message highlighted in red

To verify total less CHG FEE AMOUNT.

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE KUL

EXCHANGE REISSUE

MYR CUR MYR

BASE 10330 -10330

TTL TAXES 1722 -1722

---------- -----------

TOTAL 12052 -12052

CHG FEE AMOUNT < 100 >

------------

TOTAL -12052

TAX COMPARISON < >

NEXT <X> QUIT < >

Explaination.

4. Verify TOTAL highlighted 5. Type “X” in the NEXT field and screen will redisplay

for the final time with Trailer Message highlighted in red to verify TOTAL less CHG FEE AMOUNT

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EXCHANGE REISSUE

MYR CUR MYR

BASE 10330 -10330


---------- -----------

TOTAL 12052 -12052

CHG FEE AMOUNT < 100 >

------------

TOTAL -12052

TAX COMPARISON < >

NEXT <X> QUIT < >

VERIFY TOTAL AMT-REENTER TO CONTINUE

Explaination. 6. Verify TOTAL for the FINAL time. 7. Type “X” in the NEXT field to go to Screen. At this

point system will send a message to the Airline to update the ETR

Coupon Status to RFND.

IMPORTANT : This cannot be reversed.


EXCHANGE REISSUE

MYR CUR MYR

BASE 10330 -10330


---------- -----------

TOTAL 12052 -12052

CHG FEE AMOUNT < 100>

------------

TOTAL -12052

TAX COMPARISON < >

NEXT <X> QUIT < >

VERIFY RFND-CANCEL NOT ALLOWED-SELECT NEXT TO CONTNUE OR QUIT

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Screen 32 – Refund Information Explaination. 1. System returns the Commission Percent as per original sales

information.

2.Total Refund Due highlighted will be reported to BSP Data

3.Type “X” in the REFUND field to complete the refund transaction.

4.Upon successful completion of the refund transaction, Refund

Notice will prints as well as Accounting Data and DQB Audit

WF WFR REFUND INFORMATION SCREEN 32 TKT 2322894697471

D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I

REFUND AUTHORIZATION CODE 2326E9999959D

COMMISSION ON REFUND AMT OR PCT < 5>

COMMISSION ON PENALTY AMT < >

TOTAL REFUND DUE MYR -11952 WAIVER < >

CASH X CK CC CC NBR

DK NBR < >

TOURCODE < >

REFUND ACCOUNTING LINE DATA

INVOICE NBR < >

FREE TEXT < >

REFUND <x>

MASK PROCESSING COMPLETE – MASK TERMINATED

REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR

REFUND TRANSACTION PROCESSED

Refund Audit Report (DQB*) Explanation: 1. This is for user information 2. It lists the refund items by month.

DQB*RF REFUND AUDIT REPORT JUL11 P4B8 NMC TRAINING ROOM AIRLINE DOCUMENT AGENT DATE OF FORM OF REFUND CODE NUMBER SINE/TIME REFUND PAYMENT AMOUNT PNR-DKMOGZ JOHN/SMITHMR 232 2950752610 AAA/1516 11JUL11 CA ER MYR 8266 TOTAL REFUNDS - 1 CASH/CHECK CREDIT 1-MYR 8266 8266 0

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20.2 Single Credit Payment (CREDIT)

Screen 10 – Exch Database Ticket.

Screen 30 – Comparison Summary

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SCREEN 32 – REFUND INFORMATION

MASK PROCESSING COMPLETE – MAS TERMINATED



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20.3 Multiple Form of Payment (CASH/CREDIT)

Ticket 3449000004

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MASK PROCESSING COMPLETE - MASK TERMINATED



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21.0 REGENERATION DOCUMENTS– ELECTRONIC TICKET (ET), PASSENGER/ITINERARY RECEIPT

In the event that the ticket or the hardcopy printer encounters

failure, you may regenerate the settlement documents from the hardcopy

printer.

Daily Work List, which is also known as DW List, records PNR invoice

or itinerary that are ready to print or that have been printed. Once a

ticket has been issued, the PNR itinerary and ticketing will be

recorded in the DW List for reprinting or accounting purposes.

If the qualifier „DPE‟ is not specified in the ticketing entry, no

passenger receipt will be printed. However the PNR data will be

recorded in the DW List for printing or re-printing purposes.


Display the Daily Work List Step

1.

DWLIST

Regenerate Electronic Ticketing

Passenger/Receipt (PIR) for

item 25 from the list (issuing

agent)

Step

2.

DP1/3/<item number>

Eg. DP1/3/25

Regenerate ET PIR for item 5

from the list (for wholesaler)

DP/2/3/<item number>

Eg. DP/2/3/5

Note:

If the original passenger receipt was issued previously, an

indicator „DUPLICATE‟ will be printed on the regenerated copy.

Regenerate agent coupon/passenger receipt

For OPTAT markets, regeneration of Electronic Ticketing documents such

as agent coupon and passenger receipt can be done in a single

transaction. These documents will be printed onto the hardcopy

printer.


Regenerate agent

coupon/passenger receipt/credit

card charge form by specifying

ticket number

W¥RG<ticket number>¥RE

Eg. W¥RG0169756094025¥RE

Regenerate refund authorization

(REA) by ticket number

Step

1.


Eg. WETR*T1601666755212

Step

2.

WETRR¥RS

Note:

Regeneration is only allowed within the Audit Trail retention

period of up to 31days.

Regeneration is not available for flown segments

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22.0 DISPLAY ELECTRONIC TICKETING PROFILE FOR CARRIER


Display features of specific ET

carrier

Step 1. WETP*<carrier code>

Eg. WETP*EK

WETP*EK«

ELECTRONIC TICKETING ASSOCIATE PROFILE

AIRLINE - EK - EMIRATES AIRLINE

PARTICIPATION LEVEL - INTERACTIVE

STATUS - ACTIVE

MAX COUPONS PER ETR - 16

NAME CHANGE ALLOWED - NO

NAME SELECT RESTRICTIONS - NONE

AUTOMATIC ELEC TKTG - BY COUNTRY

OPEN SEGMENTS ALLOWED - YES

BULK FARE TICKETING - YES

CHECK /N ETR INDICATOR - NO

CHECK /E ETR INDICATOR - YES

NET TICKETING - YES BSP ONLY

EXCHANGE PAPER FOR ETR - YES

ETR REVALIDATION ALLOWED - YES

RFND/EXCH AUTHORIZATION - YES ARC ONLY

INFANT ET ALLOWED W/ADULT - YES

SSR FOID REQUIRED - NO

FLT CPN PRINT ALLOWED - NO ARC ONLY

EXTENDED ET SEARCH - YES

OA FQTV SENT IF IN PNR - YES

RESTRICT PASSIVE SEGMENTS - NO

RESTRICT INTERLINE PASSIVES - NO - FOR INFINI ONLY ¥

Example of carrier EK profile display

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23.0 AUDIT TRAIL

When an electronic ticket is issued,it will be reported in the

agency‟s audit trail.The audit trail can be called for a maximum of 30

ticketing transaction days.

To display current audit trail

Entry : DQB*

To display revious day audit trail

Entry : DQB*21MAY

Response

DQB*

P4B8 22JUL10 TICKETING REPORT NMC TRAINING ROOM

TICKET COMMISSION AGENT NET

NUMBER SINE TIME CURR AMOUNT

PNR-FYXWBD CANTILLON/JOHNGERARDMR ETR

2202950844068 190 AAL 1057 CA MYR 1591

PNR-HLITBQ LOW/PIEKKHOONMDM ETR

2972950844067 0 AZZ 1054 CA MYR 1237 N

PNR-EVQDUE SALLEH/NOORSIDAH MS ETR

2322950844066 0 AEF 1053 CC MYR 100 A

PNR-BKCHIV LAU/KENGHOOIMS ETR

2972950844063 0 AZZ 1051 CA MYR 1237 N

TOTAL DAILY SALES

MYR 258511

MYR 47512N

Example of an audit trail report

If an ET issuance that has failed to be completed, an Electronic

Ticket number will be generated and voided by the system

automatically. This is known as system void, which will be reported in

the DQB with „NO PNR VOID‟.

DQB*

D7C8 18MAY10 TICKETING REPORT BKI TRAINING ROOM

TICKET COMMISSION AGENT NET

NUMBER SINE TIME CURR AMOUNT

PNR-NO PNR VOID ETR 1666562161 ATL 1547 CA MYR V

PNR-NO PNR VOID ETR

1666562160 AJF 1541 CC MYR V

Example of a rejected Electronic Ticketing transaction audit trail report

Indicate at the end of the net amount are E- Even exchange transaction ( no additional collection) A- Uneven exchange transaction ( additional collection) N- Net fare ticketing V- Automated void

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24.0 Ticket Stock Control Table The table consists of series of ticket stock and next ticket ready for

printing. ET stock however, will be controlled by the system and auto

replenished in series of 250 documents each time.

Entry: DN*PTR

Response:

DN*PTR« STOCK/

LNIATA TKT NBR NBR BATCH

NEXT ETR TICKET NUMBER 2735171063

END

25.0 Ticket Limit Control Table

Entry: W/TLM*

Response:

W/TLM*«

IATA NUMBER 20 30082 5 BSP - MY TODAYS DATE: 29JUL2010

REPORTING PERIODS

JAN PRV-3 4-10 11-17 18-24 25-END

FEB 1-7 8-14 15-21 22-END

MAR 1-7 8-14 15-21 22-28 29-NXT

APR PRV-4 5-11 12-18 19-25 26-NXT

MAY PRV-2 3-9 10-16 17-23 24-30 31-NXT

JUN PRV-6 7-13 14-20 21-27 28-NXT

JUL PRV-4 5-11 12-18 19-25 26-NXT

AUG PRV-1 2-8 9-15 16-22 23-29 30-NXT

SEP PRV-5 6-12 13-19 20-26 27-NXT

OCT PRV-3 4-10 11-17 18-24 25-END

NOV 1-7 8-14 15-21 22-28 29-NXT

DEC PRV-5 6-12 13-19 20-26 27-NXT

TICKET SUPPLEMENT TICKETS

CARRIER LIMIT LIMIT REMAINING

BA 5 0 5

EK 5 0 3

EY 5 5 2

GA 10 0 10

GF 5 0 5

KC 25 0 25

KL 5 0 5

KU 2 0 2

MH 130 0 17

MS 10 0 10

PK 5 0 5

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ticketing manual new 2011

Documents

fare basis ap fare

fares abacus fares

oneway fare farert header

fare quote fq

fare basis code ap header

fare quote mask

vendor code fare basis

private fares