ticketing manual (2)

Copyright Amadeus Marketing (UK) Ltd

TICKETINGTICKETINGTICKETINGTICKETING

_____________________________________________________________________

Amadeus Command

Copyright Amadeus Marketing (UK) Ltd

NoteNoteNoteNote: This Ticketing Manual is designed to be used in conjunction with the Amadeus Selling Platform (Vista) Command Manual. Document Release Information Release number Date updated Updated by Details of update 6.0 March 2006 Rebecca Hampton Document creation

6.1 19 Apr 2006 Rebecca Hampton Shortcut using TTH for reissue of deleted TST. Exchange of deleted TST updated to include build line.

6.2 03 July 2006 Jo Keller P32 and P36 E-ticket reval and reissue – note added that some airlines will allow reval/ reissue and ask for MCO to be issued for rebooking penalty

6.3 25 August 2006 Rebecca Hampton UETTR added, p33 note re equivalent value on exchanges of non UK originating tickets, addition of FO*L14 for exchanges

7.0 12 March 2007 Jo Keller TRDC from TJQ entry with full sequence number

7.1 22 May 2007 Neil Canning ATB ticket printer maintenance information added on p61 GGAMAGBSUPPLIES

May 2007 May 2007 May 2007 May 2007 –––– Version 7.1 Version 7.1 Version 7.1 Version 7.1 Published by:Published by:Published by:Published by:

Training DepartmentTraining DepartmentTraining DepartmentTraining Department Amadeus Marketing (UK) LtdAmadeus Marketing (UK) LtdAmadeus Marketing (UK) LtdAmadeus Marketing (UK) Ltd The Web HouseThe Web HouseThe Web HouseThe Web House 106 High Street106 High Street106 High Street106 High Street CrawleyCrawleyCrawleyCrawley West SussexWest SussexWest SussexWest Sussex RH10 1BF

© Copyright Amadeus Marketing (UK) Ltd

All rights reserved

Copyright Amadeus Marketing (UK) Ltd Training Department

January 2006 3

TABLE OF CONTENTS TICKETED PNRS .................................................................................................. 5

TICKETING ELEMENTS ..................................................................................... 6

VALIDATING CARRIER...............................................................................6

COMMISSION..............................................................................................6

GENERAL COMMISSION TABLE ...............................................................7

INTERLINE AGREEMENT...........................................................................7

FORM OF PAYMENT...................................................................................8

CREDIT CARD.............................................................................................8

MANUAL CREDIT CARD APPROVAL.........................................................9

ENDORSEMENTS .....................................................................................10

TOUR CODE..............................................................................................10

MANUAL TICKETS ....................................................................................10

DISPLAY STORED FARE - TST................................................................11

MULTIPLE TST ..........................................................................................11

TICKETING – FIRST ISSUE .............................................................................. 12

ELECTRONIC TICKETING ........................................................................12

ELECTRONIC TICKET PRINTING ............................................................13

PAPER TICKETING...................................................................................14

RETRIEVING AN ETICKET RECORD.......................................................15

MANUAL FARE BUILD AND TICKETING ELEMENTS............................... 17

TST INSERTS............................................................................................18

LINEAR FARE CALCULATION..................................................................20

PASSENGER FACILITY CHARGES (USA ONLY) ....................................21

STEP BY STEP TICKETING GUIDES .............................................................. 22

MANUAL FARE BUILD ..............................................................................22

NET REMIT TICKETS................................................................................23

IT OR BT TICKETS ....................................................................................26

ISSUE WITH PART PAYMENT BY MCO...................................................28

REPRINTING ETICKET COUPONS ..........................................................31

REVALIDATING AN ETICKET ........................................................................ 32

EXCHANGE/REISSUE OF TICKETS................................................................ 33

EXCHANGE WITH NO ADDITIONAL COLLECTION.................................33

EXCHANGE WITH ADDITIONAL COLLECTION.......................................35

EXCHANGE WITH DELETED TST............................................................37

EXCHANGE OF NET REMIT .....................................................................40

EXCHANGE OF CONJUNTION.................................................................41

EXCHANGE OF MULTIPLE PASSENGER TYPES (INCLUDING INFANT)...................................................................................................................42

SECOND EXCHANGE...............................................................................45

PAPER TICKET EXCHANGE ....................................................................47

EXCHANGE WITH PFC.............................................................................48


January 2006 4

TST UPDATE ENTRIES...................................................................................... 49

TEMPORARY TICKETING ............................................................................... 50

STOCK CONTROL.............................................................................................. 51

DOCUMENT BANK AND PRINT QUEUE........................................................ 52

TICKET JOURNEY TO PRINTER .................................................................... 53

TICKET DELIVERY MECHANISM.................................................................. 54

VOIDING REPORTED SALES........................................................................... 55

VOIDING AND REPORTS.................................................................................. 57

SUPPLEMENTARY INFORMATION ............................................................... 60

ATB TICKET PRINTER MAIERROR! BOOKMARK NOT

DEFINED.…………………………….61

For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP


January 2006 5

TICKETED PNRS

All ticketing elements (both mandatory and optional) start with the letter ‘F’ and are displayed in alphabetical order within the PNR. PNR with ticketsPNR with ticketsPNR with ticketsPNR with tickets

MANDATORY TICKETING MANDATORY TICKETING MANDATORY TICKETING MANDATORY TICKETING ELEMENTSELEMENTSELEMENTSELEMENTS Before issuing a ticket the normal mandatory elements must be in the PNR (Name, Itinerary, Phone, Ticket Element, Received From) Additional mandatory items that are required in a PNR prior to a ticket being issued are:

1. A storedstoredstoredstored published or manually created FareFareFareFare (TST)

2. The validating carriervalidating carriervalidating carriervalidating carrier (usually the 1st international carrier) (FV)(FV)(FV)(FV)

3. A form of payment (FP)form of payment (FP)form of payment (FP)form of payment (FP)

4. The commission percentage commission percentage commission percentage commission percentage or amount amount amount amount (if you need to override the commission) (FM)FM)FM)FM)

5. A tour codetour codetour codetour code (for IT, BT, Net remit tickets) (FE)(FE)(FE)(FE)

If issuing electronic tickets the ‘E’‘E’‘E’‘E’ indicator must appear on each of the flight lines.

--- TST ---

RP/LON1A0101/LON1A0101 OC/PR 4JAN05/1039Z Y3WQMG

LON1A0101/0000LS/4JAN05

1.SMITH/AMR

2 BA 302 Y 15JUL 5 LHRCDG HK1 4 0620 0825 *1A/E*

3 BA 303 Y 23JUL 6 CDGLHR HK1 2B 0740 0805 *1A/E*

4 AP LON 44 1293 550573 - STRAUSS - A

5 TK OK04JAN/LON1A0101//ETBA 6 FA PAX 125-9600039321/ETBA/GBP0.00/04JAN05/LON1A0101/0091207

4/S2-3

7 FB PAX 0400005849 TTP/ET/XF1 OK ETICKET/S2-3

8 FM PAX *C*0.00/S2-3

9 FO 125-9600039320LON20DEC04/9100000/125-96000393203C12 10 FP NONREF AGT

11 FV BA

The FA lines contain the Automated ticket number for each passenger, confirmation of ticket type (ET = electronic ticket, PT = paper ticket), total ticket price, date of issue, office ID and IATA number of issue.

TST means Transitional Stored Ticket (Stored Fare) exists. You need a stored fare before issuing the ticket

The FB element is entered automatically when tickets are issued and contains the ten digit AIR sequence number.

FM is commission level *C* means System Generated Commission FP is form of payment as it appears on ticket FV is the Validating Carrier



January 2006 6

TICKETING ELEMENTS

The following elements are applicable for both electronic and paper tickets.

VALIDATING CARRIERVALIDATING CARRIERVALIDATING CARRIERVALIDATING CARRIER

The validating or ticketing carrier must be a carrier that the issuing office is authorised to ticket, and most often appears in the itinerary (normally as the first sector).

FVCOFVCOFVCOFVCO Validating carrier CO FVCO/S2FVCO/S2FVCO/S2FVCO/S2 Validating carrier segment 2 (more than 1 TST

must exist to segment relate)

COMMISSIONCOMMISSIONCOMMISSIONCOMMISSION

If issuing a published IATA fare Amadeus will automatically check the commission levels from the general commission table at the time of ticketing. Commission will need to be added manually if the default commission needs to be overridden, if the airline concerned does not appear in the commission tables, or if a BT/IT/Net Remit ticket is to be issued. If the commission level is entered manually, the system will generate a warning message at the time of ticketing: MANUAL FM OVERIDES AUTOMATED COMMISSION PROCESSINGMANUAL FM OVERIDES AUTOMATED COMMISSION PROCESSINGMANUAL FM OVERIDES AUTOMATED COMMISSION PROCESSINGMANUAL FM OVERIDES AUTOMATED COMMISSION PROCESSING If this occurs the TTP (ticket to print) entry must be entered again to override the warning.

FM9FM9FM9FM9 Commission 9 percent FM20.00AFM20.00AFM20.00AFM20.00A Commission fixed at a specific amount (eg £20.00) FM0FM0FM0FM0 No commission See ‘HE FM’ for further information.See ‘HE FM’ for further information.See ‘HE FM’ for further information.See ‘HE FM’ for further information.

NoteNoteNoteNote: In the PNR you will see FMPAX*P*9/S2/P1FMPAX*P*9/S2/P1FMPAX*P*9/S2/P1FMPAX*P*9/S2/P1 *P* *P* *P* *P* = Commission through manual capping or semi-auto capping *C* C* C* C* = System generated commission and *M* M* M* M* = Manual commission



January 2006 7

GENERAL COMMISSION TGENERAL COMMISSION TGENERAL COMMISSION TGENERAL COMMISSION TABLEABLEABLEABLE

The commission table can be accessed using ‘GGAMAGB’, then selecting ‘GP9’. Please note that Amadeus makes every effort to ensure that the commission levels listed here are correct, but this information is not guaranteed, and should be verified with the Airlines.

INTERLINE AGREEMENT INTERLINE AGREEMENT INTERLINE AGREEMENT INTERLINE AGREEMENT

The following agreements that are held by airlines for reporting and ticketing agreements can be displayed: Airlines participating in the Bank Settlement Plan (BSP) General Sales Agent Interline and Ticketing Agreements (ITA) that exist between airlines TGGSDTGGSDTGGSDTGGSD----GBGBGBGB General sales agreement in GB TGBDTGBDTGBDTGBD----GBGBGBGB Airline participating in BSP in GB TGADTGADTGADTGAD----VS/AAVS/AAVS/AAVS/AA Display interline and ticketing agreements between

VS and AA TGADTGADTGADTGAD----VSVSVSVS Display all interline agreements held by VS (In display ‘P’ = ‘P’ = ‘P’ = ‘P’ = PTA/TOD, ‘T’‘T’‘T’‘T’ = Ticketing, ‘E’‘E’‘E’‘E’ = Eticket)

UK COMMISSION LEVEL EN 4JAN05 1407Z

******* AMADEUS UK DEFAULT COMMISSION LEVELS *******

THESE ARE THE DEFAULT COMMISSION LEVELS FOR THE UK MARKET.

PLEASE NOTE THAT WHILE EVERY EFFORT IS MADE TO KEEP THE INFORMATION IN

THESE PAGES CORRECT, THE DETAILS HERE SHOULD BE TAKEN AS A GUIDE ONLY.

FOR ANY CARRIERS NOT LISTED BELOW, PLEASE REFER TO >MS127.

CARRIER INTERNATIONAL DOMESTIC

__________________________________________________________________________

AA 1% 1%

AB 5% 5%

AC 1% 1% WITH EXCEPTIONS

AF 1% 1%

AI 7% 7%

AM 9% 9%

AR 7% 7%

AS 9% 9%

AT 7% 7%

AV 4% 4%



January 2006 8

FORM OF PAYMENTFORM OF PAYMENTFORM OF PAYMENTFORM OF PAYMENT

The most common forms of payment agencies use are: FPNONREF AGTFPNONREF AGTFPNONREF AGTFPNONREF AGT Form of payment (NONREF must be one word) FPCASH/T1FPCASH/T1FPCASH/T1FPCASH/T1 TST specific form of payment

FPINFCASHFPINFCASHFPINFCASHFPINFCASH Different form of payment for INFANT FPCHEQUE/P2FPCHEQUE/P2FPCHEQUE/P2FPCHEQUE/P2 Form of payment for passenger 2 only

CREDIT CARD CREDIT CARD CREDIT CARD CREDIT CARD

Credit card payment approval is automatically processed at the time of ticketing. The approval code is added to the form of payment after the tickets are issued. Not all airlines accept all credit cards, so this should be checked prior to ticket issue. The most common Credit Cards are AX AX AX AX –––– AMERICAN EXPRESS AMERICAN EXPRESS AMERICAN EXPRESS AMERICAN EXPRESS CA CA CA CA –––– MASTER CARD MASTER CARD MASTER CARD MASTER CARD DC DC DC DC –––– DINERS CARD DINERS CARD DINERS CARD DINERS CARD VI VI VI VI –––– VISA CARD VISA CARD VISA CARD VISA CARD

NoteNoteNoteNote: You can find all the Credit Cards that are recognised by Amadeus in HECREDIT.421 To enter credit card and obtain automatic approval use the following entry:

FPCCAX375785834501002/0508FPCCAX375785834501002/0508FPCCAX375785834501002/0508FPCCAX375785834501002/0508 Card number and expiry date For security purposes, all but the last four digits of the number are concealed when the number is entered into the PNR.

5 FP CCAXXXXXXXXXXXX1002/05085 FP CCAXXXXXXXXXXXX1002/05085 FP CCAXXXXXXXXXXXX1002/05085 FP CCAXXXXXXXXXXXX1002/0508 Note:Note:Note:Note: If your role requires you to be able to see the credit card number (i.e. reissues / refunds) you can contact the Amadeus Help Desk to request them to change it for you.

For additional information see HE FP



January 2006 9

MANUAL CREDIT CARD APPROVALMANUAL CREDIT CARD APPROVALMANUAL CREDIT CARD APPROVALMANUAL CREDIT CARD APPROVAL

Alternative to the system obtaining credit card approval, you can manually obtain approval and append the approval code to the credit card. The entry must include the amount and the ticketing Airline To obtain a manual approval code use in the following entry: DECCAX371431003456784/0601/GBP375/BADECCAX371431003456784/0601/GBP375/BADECCAX371431003456784/0601/GBP375/BADECCAX371431003456784/0601/GBP375/BA

NoteNoteNoteNote: If the transaction is authorised, you will receive an approval code. i.e. AX115AX115AX115AX115 Once you have obtained an approval code add the FP. Please note that the approval code used MUST be correct, or ADM’s may be issued.

FPCCAX375785834501002/0601/N115N115N115N115 N followed by approval code See ‘HE DE’ for further information.See ‘HE DE’ for further information.See ‘HE DE’ for further information.See ‘HE DE’ for further information.

NoteNoteNoteNote: If the authorisation is denied, you might get one of the following responses: Call to verify/ Call to authorise/ Credit Card limit is exceeded/ Pick up card



January 2006 10

ENDORSEMENTSENDORSEMENTSENDORSEMENTSENDORSEMENTS

Some published fares have endorsements attached automatically. It is possible to manually add in an endorsement (up to 126 characters) FE NONFE NONFE NONFE NON----REFUNDABLEREFUNDABLEREFUNDABLEREFUNDABLE Fare Endorsement free text FE NONREF/S2,3FE NONREF/S2,3FE NONREF/S2,3FE NONREF/S2,3 (as above) Segments 2 and 3 only FE NONREF/P1FE NONREF/P1FE NONREF/P1FE NONREF/P1 (as above) Passenger 1 only See ‘HE FE’ for further information.See ‘HE FE’ for further information.See ‘HE FE’ for further information.See ‘HE FE’ for further information.

TOUR CODETOUR CODETOUR CODETOUR CODE

For any non published fares put a contract or deal code number in the Tour Code box on the ticket FTIT6LHR1TOURFTIT6LHR1TOURFTIT6LHR1TOURFTIT6LHR1TOUR Correct format of tour code

FT*BA5799FT*BA5799FT*BA5799FT*BA5799 Tour Code (* means free text follows) FTNRBA5799 FTNRBA5799 FTNRBA5799 FTNRBA5799 Fare Tour Code for Net Remit followed by

deal or contract number (e.g. BA5799) FTINF*BA1234FTINF*BA1234FTINF*BA1234FTINF*BA1234 Infant tour code if different from adult

See ‘HE FT’ foSee ‘HE FT’ foSee ‘HE FT’ foSee ‘HE FT’ for further information.r further information.r further information.r further information. MANUAL TICKETSMANUAL TICKETSMANUAL TICKETSMANUAL TICKETS

If the airlines cannot see the automated ticket number in the booking, you can place them in manually using the following entries:1 these entries can also be used if the ticket number is not displaying in a booking following changes to the itinerary. FHA 125FHA 125FHA 125FHA 125----1234567890123456789012345678901234567890 Automated ticket number FHM 001FHM 001FHM 001FHM 001----1234567890 1234567890 1234567890 1234567890 Manual ticket number FHE 125FHE 125FHE 125FHE 125----1234567890123456789012345678901234567890 Electronic ticket number See ‘HE FHE’ for further information.See ‘HE FHE’ for further information.See ‘HE FHE’ for further information.See ‘HE FHE’ for further information. Airlines that do not support automatic ticket number transmission may not accept ‘FH’ elements. An OSI or SSR should be entered with the ticket number.

1 See the airline system information page GGPCAxx (where xx is the airline code). Look for

the line: TKT NBR TRANSMISSION: YES

FTFTFTFT Tour code transaction type ITITITIT Type – IT or BT 6666 Last digit of year tour code became effective LHLHLHLH Airline code 1111 One digit traffic conference area approval code TOURTOURTOURTOUR Tour identification code, 1-8 letters or numbers



January 2006 11

DISPLAY STORED FARE DISPLAY STORED FARE DISPLAY STORED FARE DISPLAY STORED FARE ---- TST TST TST TST

The TST flag will appear on the front of the PNR after ending a booking with a stored fare, indicating that a stored fare is present in the PNR.

The stored fare can be retrieved using:

TQTTQTTQTTQT Transitional Quoted Ticket

Response:

MULTIPLE TSTMULTIPLE TSTMULTIPLE TSTMULTIPLE TST

When more than 1 TST or passenger type exist in the booking, the TQT entry will produce a list of TST’s. Multiple passenger types can exist on a TST where the same fare has been paid. Response after TQT entry: TQT/T1TQT/T1TQT/T1TQT/T1 Display TST number 1 TQT/P3TQT/P3TQT/P3TQT/P3 Display TST by passenger number

T indicates the TST number P/S means passenger number in PNR

Note how both Mr and Mrs Smith share TST number 3 because they have paid the same fare

TST00001 LON1A0101 LS/04JAN M 1 LD 15JUL05 OD LONLON SI SITI

T-

FXP

1.SMITH/AMR

1 LHR BA 302 Y 15JUL 0620 OK YFLBA 23JUL 23K

2 O CDG BA 303 Y 23JUL 0740 OK YFLBA 23JUL 23K

LHR

FARE R GBP 318.00

TAX01 O GBP 6.40QXAP TAX02 O GBP 5.00GBAD TAX03 O GBP 10.40UBAS

TAX04 O GBP 6.50YQLO TAX05 O GBP 3.20FRSE TAX06 O GBP 6.50YQSO

TAX07 O GBP 5.60FRTI

TOTAL GBP 0.00

LON BA PAR306.66BA LON306.66NUC613.32END ROE0.518483

8.FM *C*0.00

9.FO 125-9600039320LON20DEC04/9100000/125-96000393203C12

10.FP NONREF AGT

11.FV BA

T P/S NAME TOTAL FOP SEGMENTS

1 .3 SMITH/TOM MSTR GBP 4998.20 4-5

2 .2 I SMITH/POLLY(INF) GBP 757.00 4-5

3 .1 SMITH/JOHN MR GBP 7413.20 4-5

3 .2 SMITH/ANNA MRS GBP 7413.20 4-5

NO DELETED TSTS



January 2006 12

TICKETING – FIRST ISSUE

ELECTRONIC TICKETINGELECTRONIC TICKETINGELECTRONIC TICKETINGELECTRONIC TICKETING

Electronic ticketing (eticketing) allows you to send ticketing information directly to the airlines so that passengers can check in at the airport and board flights without printed tickets. The following conditions apply for eticketing: • The flight segments in the booking must be eligible for eticketing (‘E’‘E’‘E’‘E’

should appear at the end of each segment) • The validating airline must support eticketing in Amadeus Selling Platform • The validating airline’s record locator must be present for all sectors to be

eticketed. • Interlining etickets is only permitted if advised by the airline • In most cases Passive and Ghost segments cannot be eticketed • Combinations of etickets and paper tickets are not permitted on the same

TST. • Restrictions may apply for the number of passengers permitted on a

booking for eticketing. • Some airlines do not support infant eticketing. FURTHER INFORMATIONFURTHER INFORMATIONFURTHER INFORMATIONFURTHER INFORMATION GGAMAGB, GP3GGAMAGB, GP3GGAMAGB, GP3GGAMAGB, GP3 Displays general eticketing information TGETDTGETDTGETDTGETD----GBGBGBGB Displays a list of eticketable carriers

available in the GB market. Please note that this is regularly updated.

TGADTGADTGADTGAD----BA/AABA/AABA/AABA/AA Check interline agreements between BA and AA. ‘E’ symbolises eticketing is permitted.

HE ETKTHE ETKTHE ETKTHE ETKT Eticket specific help pages. HE ETT BAHE ETT BAHE ETT BAHE ETT BA Airline/UK specific eticketing information.

Select page related to country code in list (GB) to view details. The display shown below is a typical example. Further information exists regarding exchanges/reissues.

BA E-TICKETING EN 2DEC05 1649Z

BA ELIGIBILITY RULES FOR E-TICKETING IN THE FOLLOWING MARKETS:

AU EG FI GB IE IN JP MD NZ PH SG TH TR TW ZA UG TZ KE CY

OM BH AE BA QA

(Y - SUPPORTED, N - NOT SUPPORTED)

ABP ALLOWED :N FOID MANDATORY :N

INF TICKET ALLOWED :Y MAX NUMBER OF PASSENGERS :99

UMNR TICKET ALLOWED :Y GROUP PNRS ALLOWED :Y

CONJUNCTION TKT ALLOWED :Y MAX NUMBER OF SEGMENTS :16

MULTI TOUR CODES ALLOWED :N OPEN SEGMENTS ALLOWED :Y

FY BULK (US ONLY) ALLOWED :N CONF SEG MANDATORY WITH OPEN :Y

IT/BT FARES ALLOWED :Y WAITLISTED SEGMENTS ALLOWED :Y

NET REMIT ALLOWED :Y CONF SEG MANDATORY WITH W/L :Y

NEGO FARES ALLOWED :Y PASSIVE SEGMENTS ALLOWED :N

COMPANION FARES ALLOWED :N E INDICATOR WITH PNR CLAIM :N

PLEASE REFER TO TGAD-BA PAGE TO SEE CARRIER'S INTERLINE PARTNERS



January 2006 13

ELECTRONIC TICKET PRELECTRONIC TICKET PRELECTRONIC TICKET PRELECTRONIC TICKET PRINTINGINTINGINTINGINTING

From 1st February 2006, all ticketing defaults will be set to issue etickets. Where a PNR is not valid for eticketing, paper tickets will be issued instead. When an eticket is issued it is created in the airline system (hence no coupon), the image is projected into Amadeus. An agent coupon and passenger receipt are produced which print to an itinerary printer. From 1st February 2006, BSP will not allow these coupons to be printed on an ATB printer. Amadeus will end your booking when you use the Ticket Print entry. There must be a current Received From field at the top of the PNR. TTPTTPTTPTTP Ticket to Print (issue electronic tickets) RF ROB;TTPRF ROB;TTPRF ROB;TTPRF ROB;TTP (as above) with new Received From TTP/RTTTP/RTTTP/RTTTP/RT (as above) retain PNR on screen TTP/INFTTP/INFTTP/INFTTP/INF Issue INFANT ticket only TTP/TTP/TTP/TTP/T1T1T1T1 Issue TST1 only TTP/S3TTP/S3TTP/S3TTP/S3----6666 Issue sectors 3-6 only TTP/ET, TTP/PTTTP/ET, TTP/PTTTP/ET, TTP/PTTTP/ET, TTP/PT Issue eticket or paper ticket TTP/P3TTP/P3TTP/P3TTP/P3 Issue eticket passenger 3 only Once all the system checks have been made and the ETKT data record sent to the airline an OK to ticket response similar to the one below is returned by the target airline, this is known as a TRACK

The confirmation from the airline then generates the following information in the PNR:

Tip! Tip! Tip! Tip! Use TTP/TKT TTP/TKT TTP/TKT TTP/TKT to check the ticket is OK before issuing

OK- ETICKET

--- TST --- RP/LON1A0902/LON1A0902 OC/PR 20DEC05/1347Z ZX7B2X LON1A0902/0000LS/20DEC05 1.TEST/P MR 2 BA 117 R 20FEB 1 LHRJFK HK1 4 0820 1050 *1A/E* 3 BA 186 R 28FEB 2 EWRLHR HK1 B 0810 1955 *1A/E* 4 AP LON 07000 262338 - BEETHOVEN - A 5 TK OK20DEC/LON1A0902//ETBA 6 FA PAX 125-9699001052/ETBA/GBP373.60/20DEC05/LON1A0902/00047 250/S2-3 7 FB PAX 2000008181 TTP/ET OK ETICKET/S2-3 8 FM PAX *C*0/S2-3 9 FP NONREF AGT 10 FV BA

FA element, showing ticket number, confirming ‘ET’ issued, amount paid to airline, date of issue, office ID and IATA number of issueing office.

FB element added with an AIR sequence number and confirmation of the response to ticket to print command

TK field updated to show TKOK, issuing date and carrier



January 2006 14

PAPER TICKPAPER TICKPAPER TICKPAPER TICKETINGETINGETINGETING

A paper ticket must be issued where the airline or route is not valid for electronic ticketing. The mandatory fields for a paper ticket are the same as for an electronic ticket:

1. A storedstoredstoredstored published or manually created FareFareFareFare (TST) 2. The validating carrivalidating carrivalidating carrivalidating carrierererer (usually the 1st international carrier) (FV)(FV)(FV)(FV) 3. A form of payment (FP)form of payment (FP)form of payment (FP)form of payment (FP) 4. The commission percentage commission percentage commission percentage commission percentage or amount amount amount amount (if you need to override the

commission) (FM)(FM)(FM)(FM) 5. A tour codetour codetour codetour code (For non Published Tickets) (FT)(FT)(FT)(FT)

When sending the ticket to print, PT or paper ticket must be specified. TTP/PTTTP/PTTTP/PTTTP/PT Ticket to Print (issue paper tickets) RF ROB;TTP/PTRF ROB;TTP/PTRF ROB;TTP/PTRF ROB;TTP/PT (as above) with new Received From TTP/PT/RTTTP/PT/RTTTP/PT/RTTTP/PT/RT (as above) retain PNR on screen TTP/PT/INFTTP/PT/INFTTP/PT/INFTTP/PT/INF Issue INFANT ticket only TTP/PT/T1TTP/PT/T1TTP/PT/T1TTP/PT/T1 Issue TST1 only TTP/PT/S3TTP/PT/S3TTP/PT/S3TTP/PT/S3----6666 Issue sectors 3-6 only TTP/ET, TTP/PTTTP/ET, TTP/PTTTP/ET, TTP/PTTTP/ET, TTP/PT Issue eticket or paper ticket TTP/XF1/PT/RTTTP/XF1/PT/RTTTP/XF1/PT/RTTTP/XF1/PT/RT Issue ticket, specify printer (see stock control

chapter), paper ticket, retain PNR on screen after issue

If selecting multiple options when sending the ticket to print, the elements following TTP can be entered in any order.



January 2006 15

RETRIEVING AN ETICKERETRIEVING AN ETICKERETRIEVING AN ETICKERETRIEVING AN ETICKET RECORDT RECORDT RECORDT RECORD

FROM A PNRFROM A PNRFROM A PNRFROM A PNR Details of etickets issued are viewable in the Amadeus PNR but the actual Electronic Ticket is held by the target airline. This means that the request to display an individual eticket results in a query, and the communication is with the airline’s eticket database TWDTWDTWDTWD Display eticket record if only one FA element exists in the PNR TWD/LTWD/LTWD/LTWD/L10 Display eticket record for a selected passenger associated to the

FA element in the PNR (The FA element must have the tag ET, EV, EP or ER attached)

TWDRTTWDRTTWDRTTWDRT To redisplay a retrieved eticket record

WITHOUT DISPLAYING PWITHOUT DISPLAYING PWITHOUT DISPLAYING PWITHOUT DISPLAYING PNRNRNRNR TWD/VTWD/VTWD/VTWD/VUA/TVL/TVL/TVL/TVL12APRNYCCHI----SMITH/M By trip and passenger

Information (validating airline, travel date, routing, pax name) TWD/1TWD/1TWD/1TWD/1 will select from similar names list.

TWD/TKTTWD/TKTTWD/TKTTWD/TKT016-1612345612 By ticket number RT*ERT*ERT*ERT*E Redisplay PNR from eticket record.

TICKET STATUS CODESTICKET STATUS CODESTICKET STATUS CODESTICKET STATUS CODES The eticket records that are held in the owner airline's database are allocated a status code per flight coupon. Each flight coupon’s status code is displayed in the eticket record. The codes indicate whether an ETKT can be voided or if it can be exchanged/reissued, revalidated or refunded. The status code must The status code must The status code must The status code must be be be be ‘O’ or ‘Open’‘O’ or ‘Open’‘O’ or ‘Open’‘O’ or ‘Open’ to allo to allo to allo to allow any modifications. w any modifications. w any modifications. w any modifications. The coupon status can only be updated by the airlines.

COUPON STATUS CODECOUPON STATUS CODECOUPON STATUS CODECOUPON STATUS CODE COUPON STATUS CODECOUPON STATUS CODECOUPON STATUS CODECOUPON STATUS CODE2222 Airport Control A

Checked in C Exchanged/Reissued E Flown/used F Irregular operations I Lifted/boarded L Open for use O Printed P Refunded R Suspended S Paper ticket T Void V Print exchange X

2 Please note that these codes are set according to the appropriate IATA resolutions. Not all

codes are applicable to all airlines, and some cannot be viewed by the agent.



January 2006 16

ETICKET RECORD DISPLETICKET RECORD DISPLETICKET RECORD DISPLETICKET RECORD DISPLAYAYAYAY EXAMPLE OF AN ETICKEEXAMPLE OF AN ETICKEEXAMPLE OF AN ETICKEEXAMPLE OF AN ETICKET RECORD DISPLAYT RECORD DISPLAYT RECORD DISPLAYT RECORD DISPLAY TKT-1254620080209 RCI- LOC-ZKRJYN

OD-BFSBFS SI-SITI FCMI-0 POI-LON DOI-26OCT00 IOI-91212380

1.TEST/PMR ST 1 O BFS BA 1417 H 27OCT 1030 OK HXPX C 27OCT27OCT 2PC

2 O LHR BA 1426 H 18NOV 1915 OK HXPX O 18NOV18NOV 2PC

BFS

FARE F GBP 76.00

TAX GBP 10.00GB

TAX GBP 13.90UB

TOTAL GBP 99.90

/FC BFS BA LON38.00BA BFS38.00GBP76.00END

FP CCCA5301250151588411/0700/A039115

FREQUENT FLYER BA-12345678 >

Header line indicating eticket number, RCI confirmation number and Amadeus record locator.

OD – Origin and Destination SI – Sale Indicator (no longer mandatory) FCMI – Fare Calculation Mode

Indicator/Failcode POI – Place Of Issue DOI – Date Of Issue IOI - IATA Number Of Issuing Office Passenger

Name

ST – Eticket Coupon Status Header. Below shows eticket coupon status indicator. See previous page for a list of codes.

Eticket coupon number

Flight details, booking status and fare basis

Base fare, issue indicator, tax (max 3), total (base fare + tax) or additional collection total (in case of exchange

Fare calculation, endorsements, form of payment



January 2006 17

MANUAL FARE BUILD AND TICKETING ELEMENTS

A manual stored ticket is a fare that has been created manually, or an automatic TST that has been updated manually. A manual TST will be used only when it is not possible to force a fare into the booking and modify it. Many of the same entries will be used to update the fare when exchanging tickets. The pricing indicator ‘M’ indicates that the TST was manually stored or updated. Create a blank ticket shell for the fare to be built. Amadeus automatically creates separate TST’s per passenger type (e.g. adults, children, infants) TTCTTCTTCTTC Transitional Ticket Create TTC/P1TTC/P1TTC/P1TTC/P1 (as above) Passenger 1 only TTC/S3TTC/S3TTC/S3TTC/S3----5555 (as above) Segments 3 to 5 only TTC/S3/P1TTC/S3/P1TTC/S3/P1TTC/S3/P1 (as above) Segment and Passenger

NoteNoteNoteNote: The code PAX refers to all adult and child passengers, excluding infants. The code INF refers to infants only, excluding all other passengers. TTC/PAXTTC/PAXTTC/PAXTTC/PAX Transitional Ticket Adults and Children only TTC/INFTTC/INFTTC/INFTTC/INF Transitional Ticket for Infants only TQTTQTTQTTQT Redisplay the unfinished Manual TST

Important NoteImportant NoteImportant NoteImportant Note: Once you have created the shells, you display them in the same way you display any stored fare: TQT

Do not type TTC again or you will wipe out the original shell!Do not type TTC again or you will wipe out the original shell!Do not type TTC again or you will wipe out the original shell!Do not type TTC again or you will wipe out the original shell! Response after TTC – blank ticket shell

TST00001 LON1A0980 RH/04JAN M 1 OD DUBDUB SI

T-

1.TEST/P MR

1 DUB CO 023 Y 20FEB 0900 OK

2 O EWR CO 022 Y 27FEB 2010 OK

DUB



January 2006 18

TST INSERTSTST INSERTSTST INSERTSTST INSERTS

Information must be added to the blank ticket shell, including baggage allowance, validity dates, fare basis. Use TTK commands to add this information. TTK/ATTK/ATTK/ATTK/APC Baggage allowance PIECE concept TTK/ATTK/ATTK/ATTK/A20K Baggage allowance KILO amount TTK/BTTK/BTTK/BTTK/BS2RT Fare Basis (S2RT) TTK/VTTK/VTTK/VTTK/V10DEC10DEC Not Valid Before Not Valid After dates TTK/TTK/TTK/TTK/VXXVXXVXXVXX10DEC Not Valid After date only TTK/VTTK/VTTK/VTTK/V10DEC Not Valid Before date only TTK/FTTK/FTTK/FTTK/F100.00/X/X/X/X20.00GB Fare is GBP100.00 plus GBP20.00GB tax TTK/ETTK/ETTK/ETTK/EGBP425.00 Equivalent Fare is GBP 425.00 TTK/LTTK/LTTK/LTTK/L3-5 Insert a stopover at Line 3 to 5 TTK/LTTK/LTTK/LTTK/L4XXXX Insert a connection at Line 4 TTK/NFTTK/NFTTK/NFTTK/NF----150 Net Remit Net Fare TTK/NFTTK/NFTTK/NFTTK/NF---- Remove Net Fare amount

TTK/TTTK/TTTK/TTTK/TGBP25....00 Total amount of GBP25.00

NoteNoteNoteNote: Always input both Fare and Tax amounts at the same time. Amadeus will automatically calculate the total.

Use the following Fare field codes depending on type of ticket:Use the following Fare field codes depending on type of ticket:Use the following Fare field codes depending on type of ticket:Use the following Fare field codes depending on type of ticket:

FFFF = Published Fare or Net Remit RRRR = Re-issue Published Fare or Net I I I I = IT Fare YYYY = ITX re-issue UUUU = BT Fare WWWW= BT Re-issue EEEE = Equivalent Fare Tax field codesTax field codesTax field codesTax field codes: XXXX = new tax OOOO = old tax (re-issue)



January 2006 19

LINE ENTITLEMENTSLINE ENTITLEMENTSLINE ENTITLEMENTSLINE ENTITLEMENTS Because the fare basis, validity dates and baggage allowance may differ for each segment you can insert line numbers (lines relate to the line numbers in the TST) TTK/L1/ATTK/L1/ATTK/L1/ATTK/L1/A23KKKK Baggage for Line 1 only is 23 kilos TTK/TTK/TTK/TTK/LLLL2/V/V/V/V10JUN/A/A/A/APC Line 2 not valid before 10 June, Line 2

baggage allowance PIECE system

TTK/ATTK/ATTK/ATTK/A30K Baggage allowance for all sectors is 30 kilos

MULTIPLE ELEMENTSMULTIPLE ELEMENTSMULTIPLE ELEMENTSMULTIPLE ELEMENTS When building or modifying a TST, more than one element can be added at a time, using the / (oblique) to separate eg. TTK/BTTK/BTTK/BTTK/BBIT/C/C/C/CLON SA JNB SA LON END/I/I/I/IGBP100.00/X/X/X/X20.00GB/L/L/L/L1/ / / / 23K/ VVVV15NOV15NOV/L/L/L/L2/A/A/A/APC/V/V/V/V22NOV22NOV

NoteNoteNoteNote: It does not matter in which order you enter the elements, but you must add the common elements first. This means that line entitlement indicators (e.g. L1) must go after the common elements such as Baggage Allowance. Amadeus assumes everything after the line indicator (e.g. L1) relates to that line until the next line is specified (e.g. L2)

DIFFERENT TSTSDIFFERENT TSTSDIFFERENT TSTSDIFFERENT TSTS Where more than 1 TST exists specify the TST number to modify TTK/TTTK/TTTK/TTTK/T1/B/B/B/BY2 Modify TST number 1 fare basis Y2 TTK/TTTK/TTTK/TTTK/T1,2/A/A/A/A23KKKK Modify TST 1 and 2 with baggage



January 2006 20

Elements 9-12 are the mandatory and optional ticket elements automatically displayed from the PNR

LINEAR FARE CALCULATIONLINEAR FARE CALCULATIONLINEAR FARE CALCULATIONLINEAR FARE CALCULATION

TTK/CLON IB MAD...TTK/CLON IB MAD...TTK/CLON IB MAD...TTK/CLON IB MAD... Linear Fare Calculation must include END

TTK/CBUILDTTK/CBUILDTTK/CBUILDTTK/CBUILD Amadeus automatically types routing information and you overtype the figures

Response after TTK/CBUILD Amadeus can also add the amounts for you in the fare calculation line: TTK/LTTK/LTTK/LTTK/L1-2/Z/Z/Z/Z100.00 GBP amount per sector Response: TTK/LTTK/LTTK/LTTK/L1-2/Z/Z/Z/Z100.00ROEROEROEROE0.615424 NUC amount per sector with

ROE TTK/LTTK/LTTK/LTTK/L1-2/Z/Z/Z/Z100.00USD USD amount per sector

TST00001 LON1A0980 SG/01DEC M 1 OD DUBDUB SI SOTO

FXP

1.ANDREWS/BMR

1 DUB AA 7979 Y 24APR 1100 OK Y PC

2 O BOS AA 7978 Y 01MAY 1900 OK Y PC

DUB

DUB AA BOS AA DUB 000.00NUC 000.00 END ROE1.000000

TST00001 LON1A0980 SG/01DEC M 1 OD DUBDUB SI SOTO

FXP

1.ANDREWS/BMR

1 DUB AA 7979 Y 24APR 1100 OK Y PC

2 O BOS AA 7978 Y 01MAY 1900 OK Y PC

DUB

DUB AA BOS100.00 AA DUB100.00GBP200.00END

TST00003 LON1A0101 MK/05JAN I 0 LD 15MAR05 OD LONLON SI SITI

T-

FXP 1.SMITH/JOHN MR 2.SMITH/ANNA MRS

1 LHR BA 247 F 15MAR 2110 OK F2BA PC

2 O GIG BA 246 F 26MAR 1440 OK F2BA PC

LHR

FARE F GBP 7319.00

TAX01 X GBP 40.00GBAD TAX02 X GBP 10.40UBAS TAX03 X GBP 12.50YQLO

TAX04 X GBP 12.50YQDP TAX05 X GBP 18.80BREB

TOTAL GBP 7413.20

LON BA RIO7058.09BA LON7058.09NUC14116.18END ROE0.518483

9.FE *M*VALID ONLY ON BA SERVICES

10.FM *M*9 11.FP CASH

12.FV BA



January 2006 21

PASSENGER FACILITY CHARGES (USA ONLY)PASSENGER FACILITY CHARGES (USA ONLY)PASSENGER FACILITY CHARGES (USA ONLY)PASSENGER FACILITY CHARGES (USA ONLY)

The passenger facility charge (PFC) is a fee that is charged in the USA only. The charge must show as a tax (tax code XF), and should also be added to the fare calculation line. FQZ PFC FQZ PFC FQZ PFC FQZ PFC EWR Check the PFC value by city code. Displays In USD’s

TTK/ZXF TTK/ZXF TTK/ZXF TTK/ZXF EWR3 Add the PFC to the fare calculation line in USD.

TTK/C+XF TTK/C+XF TTK/C+XF TTK/C+XF EWR3 Alternative if above entry fails.

TTK/X TTK/X TTK/X TTK/X 1.70 XF XF XF XF If the PFC is not included in the tax breakdown this should be added in local currency (to convert - FQC 3 USD/GBPFQC 3 USD/GBPFQC 3 USD/GBPFQC 3 USD/GBP)



January 2006 22

STEP BY STEP TICKETING GUIDES

MANUAL FARE BUILDMANUAL FARE BUILDMANUAL FARE BUILDMANUAL FARE BUILD

Step 1Step 1Step 1Step 1 TTCTTCTTCTTC Transitional Ticket Create TTC/P1TTC/P1TTC/P1TTC/P1 Transitional Ticket Create, Passenger 1

only Step 2Step 2Step 2Step 2 Insert mandatory and optional ticketing elements FVFVFVFVCO Validating carrier FPFPFPFPNONREF AGT Form of payment (normal) FEFEFEFEVALID ONLY AS SHOWN Endorsements (free text) TTK/BTTK/BTTK/BTTK/BY2BA Insert fare basis TTK/L1/VTTK/L1/VTTK/L1/VTTK/L1/VXX12JUN Insert not valid before and after dates TTK/ATTK/ATTK/ATTK/A20K Insert baggage allowance as weight OR TTK/ATTK/ATTK/ATTK/APC Insert baggage allowance as piece system Step 3Step 3Step 3Step 3 Insert base fare and tax. Total will calculate automatically. TTK/FTTK/FTTK/FTTK/FGBP250/X/X/X/X7.10UP/X/X/X/X0.90UQ/X/X/X/X2.40BC/X/X/X/X2.90YC

Insert base fare and tax

Step 4Step 4Step 4Step 4 Add the linear fare calculation TTK/CBUILDTTK/CBUILDTTK/CBUILDTTK/CBUILD Insert blank calculation line – figures must still be calculated FQCFQCFQCFQC250GBP/NUC/NUC/NUC/NUC Convert base fare to NUC’s (neutral unit of

currency). Also displays rate of exchange TTK/LTTK/LTTK/LTTK/L1-2/Z/Z/Z/Z218ROEROEROEROE0.574888 Insert NUC amount per sector and

rate of exchange

Alternatively if preferred the calculation line can be added manually TTK/CTTK/CTTK/CTTK/C LON CO NYC218.00 CO LON218.00NUCNUCNUCNUC436.00ENDENDENDEND ROEROEROEROE0.574888

Step 5Step 5Step 5Step 5 Issue ticket(s) TTPTTPTTPTTP Normal entry to issue electronic ticket TTP/PTTTP/PTTTP/PTTTP/PT Issue paper ticket



January 2006 23

NET REMIT TICKETSNET REMIT TICKETSNET REMIT TICKETSNET REMIT TICKETS

Net Remit Ticketing displays a published fare on the ticket, although the passenger may have paid a significantly cheaper fare. If the airline allows you to force a published fare regardless of the class booked, follow the next steps. If the airline does not allow a fare to be forced a manual TST must be built, SEE MANUAL FARE BUILDSTEP BY STEP, PAGE 22. After making the reservation in the class advised by the airline:After making the reservation in the class advised by the airline:After making the reservation in the class advised by the airline:After making the reservation in the class advised by the airline: Step 1Step 1Step 1Step 1 Can the fare be found in the FQD (Fare Quote Display list)? FQDFQDFQDFQDLONSIN////21NOV/A/A/A/ASQ Fares LON to SINGAPORE ON SQ

⇒ If the fare can be found in the FQD – Go to Step 2

⇒ If the fare does not exist in the FQD you must force in an alternative fare and update that fare value and fare basis OR Manually Build the Net Remit. See previous section, ‘Manual Fare Build’.

FQDLONSIN/21JAN/ASQ/CY

AF AY BA BI CX DE EK GF JL TAX MAY APPLY

KE KL KU LH LX MH MS OS QF

QR SK SV TG TK UL UN VS /YY*

AK C6 C9 DY D2 E6 FL FP FR

F9 GI GX G3 G5 IT JD LL LQ

OV QH RY R3 R8 SB SP UK UR

U2 VB VK WW W7 XF X5 YC 4U

6Q 7A 9B 9G 9Q

ROE 0.518483 NEAREST 1.00 GBP

21JAN05**21JAN05/SQ LONSIN/NSP;EH/TPM 6748/MPM 8542

LN FARE BASIS OW GBP RT B PEN DATES/DAYS AP MIN MAX R

01 Y2 632 1264 Y - A01NOV - + - - - M

02 YHAP 541 Y 50 S01DEC31JAN + + - - M

A01FEB -

03 YHPXSQ 944 Y 50 S01DEC 31JAN +7 7+ 3M M

The airline said use the Y2 fare. This fare is found in the Fare Quote Display



January 2006 24

Step 2Step 2Step 2Step 2 Force the fare into the PNR for ticketing3

FXP/LFXP/LFXP/LFXP/L----Y2 All sectors show this fare basis/conditions

FXP/SFXP/SFXP/SFXP/S2,3/L/L/L/L----Y2 Only segments 2 and 3 apply to this fare

FXP/L2FXP/L2FXP/L2FXP/L2----YHAP/L3/L3/L3/L3----YKAP (as above) different fare basis

Response after FXP/L-Y2

NET REMIT NET REMIT NET REMIT NET REMIT Step 3Step 3Step 3Step 3 Add the net fare to the TST TTK/NFTTK/NFTTK/NFTTK/NF----350.00 Insert net fare amount. This will show below

total cost on TST.

Step 4Step 4Step 4Step 4 Add Mandatory Ticket Elements

FTNR FTNR FTNR FTNR BA1234 Insert the deal or contract number FPNR+FPNR+FPNR+FPNR+NONREF AGT/GBP/GBP/GBP/GBP550.00 Special Form of Payment for Net Remit only. There must be one FP per TST. (This is the selling fare including tax) FE FE FE FE VALID BA ONLY Add endorsement if required by contract FMFMFMFM0 Add commission as zero (always zero for

net remit ticketing)

3 Not all airlines allow you to force fares.

FXP/L-Y2

01 SMITH/JAMES*

------------------------------------------------------------

AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG

LON

SFO BA 0285 F F 15MAR 1030 Y2 PC

LON BA 0286 F F 25MAR 1930 Y2 PC

GBP 1160.00 15MAR05LON BA SFO1118.64BA LON1118.64NUC

2237.28END ROE0.518483SITI GBP 20.00GB XT GBP 12.50YQ GBP 2.60YC GBP 7.30US GBP

GBP 10.40UB 7.30US GBP 2.60XA GBP 3.60XY GBP 1.30AY

GBP 52.00XT GBP 12.50YQ GBP 2.30XF SFO4.50

GBP 1242.40

TKT BY FARE BASIS *3*

> PAGE 2/ 2



January 2006 25

SSSStep 5tep 5tep 5tep 5 Issue the ticket(s)

TTPTTPTTPTTP Normal ticket entry to issue electronic tickets

TST00001 LON1A0980 SG/20OCT M 1 OD LONLON SI SITI

1.SMITH/AMR

1 LHR VS 045 Y 15MAR 0930 OK Y2 PC

2 O JFK VS 010 Y 22MAR 2310 OK Y2 PC

LHR

FARE F GBP 806.00

TAX01 X GBP 20.00GBAD TAX02 X GBP 9.30UBAS TAX03 X GBP 2.50YQVO

TAX04 X GBP 3.00YCAE TAX05 X GBP 8.00USAP TAX06 X GBP 8.00USAS

TAX07 X GBP 1.90XACO TAX08 X GBP 4.20XYCR TAX09 X GBP 2.50YQDP

TAX10 X GBP 1.50AYSE TAX11 X GBP 1.80XF

TOTAL GBP 868.70

NETFARE GBP 350.00

LON VS NYC639.30VS LON639.30NUC1278.60END ROE0.630369 XF JFK3

6.FE *M*NON END NON REF VALID VS ONLY

7.FM *M*0

8.FP NR+NONREF AGT/GBP412.70

9.FT NRVS12345

10.FV VS

Net fare amount -TTK/NF-350.00



January 2006 26

IT OR BT TICKETSIT OR BT TICKETSIT OR BT TICKETSIT OR BT TICKETS

Special contract fares do not show an amount on the actual ticket. IT or Inclusive Tour fares are normally sold in conjunction with other products, eg cars or hotels. BT or Bulk Tour fares are normally sold seat only. Because a non published fare basis is used, you can either build a manual fare, or force in a fare basis from the FQD and modify the required elements. Step1Step1Step1Step1 Choose a fare from the correct cabin e.g. Y for economy from the FQD (Fare Quote Display list).

FQDLONSIN/21NOV/ASQFQDLONSIN/21NOV/ASQFQDLONSIN/21NOV/ASQFQDLONSIN/21NOV/ASQ Fares LON to SINGAPORE ON SQ FXAFXAFXAFXA Display list of fares valid for selected

flights/routing

Step 2Step 2Step 2Step 2 Force the fare into the PNR for ticketing4

FXP/LFXP/LFXP/LFXP/L----Y2 Y2 Y2 Y2 All sectors show this fare basis

FXP/S2,3/LFXP/S2,3/LFXP/S2,3/LFXP/S2,3/L----Y2 Y2 Y2 Y2 Only segments 2 and 3 apply to this fare

Response after FXP/L-Y2

4 Not all airlines allow you to force fares.

FQDLONSIN/21JAN/ASQ/CY

AF AY BA BI CX DE EK GF JL TAX MAY APPLY

KE KL KU LH LX MH MS OS QF

QR SK SV TG TK UL UN VS /YY*

AK C6 C9 DY D2 E6 FL FP FR

F9 GI GX G3 G5 IT JD LL LQ

OV QH RY R3 R8 SB SP UK UR

U2 VB VK WW W7 XF X5 YC 4U

6Q 7A 9B 9G 9Q

ROE 0.518483 NEAREST 1.00 GBP

21JAN05**21JAN05/SQ LONSIN/NSP;EH/TPM 6748/MPM 8542

LN FARE BASIS OW GBP RT B PEN DATES/DAYS AP MIN MAX R

01 Y2 632 1264 Y - A01NOV - + - - - M

02 YHAP 541 Y 50 S01DEC31JAN + + - - M

A01FEB -

03 YHPXSQ 944 Y 50 S01DEC31JAN + 7 7+ 3M M

Select a fare in the correct cabin (so Select a fare in the correct cabin (so Select a fare in the correct cabin (so Select a fare in the correct cabin (so that the correct tax will be imported) to that the correct tax will be imported) to that the correct tax will be imported) to that the correct tax will be imported) to force in to the booking.force in to the booking.force in to the booking.force in to the booking.

FXP/L-Y2

01 SMITH/JAMES*

------------------------------------------------------------

AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG

LON

SFO BA 0285 F F 15MAR 1030 Y2 PC

LON BA 0286 F F 25MAR 1930 Y2 PC

GBP 1160.00 15MAR05LON BA SFO1118.64BA LON1118.64NUC

2237.28END ROE0.518483SITI GBP 20.00GB XT GBP 12.50YQ GBP 2.60YC GBP 7.30US GBP

GBP 10.40UB 7.30US GBP 2.60XA GBP 3.60XY GBP 1.30AY

GBP 52.00XT GBP 12.50YQ GBP 2.30XF SFO4.50

GBP 1242.40

TKT BY FARE BASIS *3*

>

Ticket by fare basis code 3 means the fare has been forced in to the PNR



January 2006 27

Step 3Step 3Step 3Step 3 Complete the mandatory (and optional) ticket elements TTK/BTTK/BTTK/BTTK/BITX Update to show correct fare basis TTK/I TTK/I TTK/I TTK/I GBP100.00 Add IIII for IT or UUUU for BT and the fare TTK/LTTK/LTTK/LTTK/L1/V/V/V/V15SEP15SEP Add validity dates TTK/CBUILDTTK/CBUILDTTK/CBUILDTTK/CBUILD Build basic fare calculation (IT/BT not essential to show detailed

calculation) FMFMFMFM0 Commission Percentage (always 0

for IT/BT)) FPFPFPFPNONREF AGT Form of Payment (normal) FEFEFEFEVALID ONLY AS SHOWN Endorsements (free text) FT*FT*FT*FT*TOUR CODE Deal or contract (* means free text) FTFTFTFTIT1LH2TOUR Correct format of a Tour Code

(detailed below) Example of completed TST for ITX Fare Step 4Step 4Step 4Step 4 Issue Ticket(s)

TTPTTPTTPTTP Normal Ticket entry to issue electronic ticket

TST00001 LON1A0101 MK/06JAN M 9 OD LONLON SI SITI T- FXP/L-Y2

1.SMITH/JAMES MR

1 LHR BA 285 F 15MAR 1030 OK Y2 PC

2 O SFO BA 286 F 25MAR 1930 OK Y2 PC

LHR FARE I GBP 500.00

TAX01 X GBP 20.00GBAD TAX02 X GBP 10.40UBAS TAX03 X GBP 12.50YQLO

TAX04 X GBP 2.60YCAE TAX05 X GBP 7.30USAP TAX06 X GBP 7.30USAS

TAX07 X GBP 2.60XACO TAX08 X GBP 3.60XYCR TAX09 X GBP 1.30AYSE

TAX10 X GBP 12.50YQSO TAX11 X GBP 2.30XF

TOTAL GBP 582.40

LON BA SFO1118.64BA LON1118.64NUC2237.28END ROE0.518483 XF

SFO4.5 Note the Special Fare code:Note the Special Fare code:Note the Special Fare code:Note the Special Fare code: I for IT ticketsI for IT ticketsI for IT ticketsI for IT tickets U for BT ticketsU for BT ticketsU for BT ticketsU for BT tickets

This prevents the fare being This prevents the fare being This prevents the fare being This prevents the fare being shown on the ticketshown on the ticketshown on the ticketshown on the ticket

Correct Tour Code FormatCorrect Tour Code FormatCorrect Tour Code FormatCorrect Tour Code Format FTFTFTFT Tour code transaction type ITITITIT Type – IT or BT 6666 Last digit of year in which tour code became effective LHLHLHLH Airline code 1111 One digit traffic conference area approval code TOURTOURTOURTOUR Tour identification code, 1-8 letters or numbers



January 2006 28

ISSUE WITH PART PAYMISSUE WITH PART PAYMISSUE WITH PART PAYMISSUE WITH PART PAYMENT BY MCOENT BY MCOENT BY MCOENT BY MCO

If an MCO has been issued by and airline as a credit towards future travel and is being redeemed against a new booking, the transaction is treated as an exchange and the following steps should be followed: Step 1:Step 1:Step 1:Step 1: The fare should be stored and if necessary manipulated following the steps outlined in the first issue section of the manual. Step 2: Step 2: Step 2: Step 2: Insert the validating carrier and not valid after dates. FV FV FV FV BA Insert validating carrier TTK/LTTK/LTTK/LTTK/L1/VXX/VXX/VXX/VXX20MAY Insert ‘not valid after’ date Step 3:Step 3:Step 3:Step 3:

TTK/EXCHTTK/EXCHTTK/EXCHTTK/EXCH Process the exchange Step 4:Step 4:Step 4:Step 4: Insert total amount to be collected. This figure is the value of the new ticket price less the value of the MCO.

TTK/TTTK/TTTK/TTTK/TGBP450.00 Insert total amount to be paid Step 5:Step 5:Step 5:Step 5: Insert the FO element (original form of issue) as the MCO number and issuing details

FO125FO125FO125FO125----1234567890 LON 01DEC05/918123451234567890 LON 01DEC05/918123451234567890 LON 01DEC05/918123451234567890 LON 01DEC05/91812345

FO FO FO FO 125-9699001071 Original MCO number LONLONLONLON Place of issue 01DEC05/01DEC05/01DEC05/01DEC05/ Date of issue 91247250912472509124725091247250 Issuing IATA number



January 2006 29

Step 6:Step 6:Step 6:Step 6: Insert the FP element (form of payment) showing the original form of payment that was used for the original MCO and the new form of payment for the difference. FPO/CASH+/NONREF AGT/GBP900FPO/CASH+/NONREF AGT/GBP900FPO/CASH+/NONREF AGT/GBP900FPO/CASH+/NONREF AGT/GBP900 FPOFPOFPOFPO Form of payment Original or Old /CASH/CASH/CASH/CASH Insert original form of payment from issue of MCO +/NONREF AGT+/NONREF AGT+/NONREF AGT+/NONREF AGT New form of payment /GBP900/GBP900/GBP900/GBP900 Amount of additional collection less value of MCO StepStepStepStep 7: 7: 7: 7:

TTPTTPTTPTTP Issue electronic tickets TTP/PTTTP/PTTTP/PTTTP/PT Issue paper tickets



January 2006 30

VOIDING AN ETICKET Tickets can only be voided on the day of issue BEFORE midnight. Several Tickets can only be voided on the day of issue BEFORE midnight. Several Tickets can only be voided on the day of issue BEFORE midnight. Several Tickets can only be voided on the day of issue BEFORE midnight. Several restrictions apply when voiding an eticket, these are:restrictions apply when voiding an eticket, these are:restrictions apply when voiding an eticket, these are:restrictions apply when voiding an eticket, these are: • Tickets that have been exchanged CANNOT CANNOT CANNOT CANNOT be voided but must be

refunded or reissued again • Tickets must be voided through the airline’s eticket record • Once a ticket is voided the process CANNOTCANNOTCANNOTCANNOT be reversed or altered in any

way. Tickets must be issued again

• The coupon status MUST be ‘O’ for Open in the eticket record Step 1Step 1Step 1Step 1

TWDTWDTWDTWD Display the eticket record TWD/LTWD/LTWD/LTWD/L10 Display etcket record by FA line

If the ticket is not displayed the following error message will show.

NO ET RECORD IN AAA

Step 2Step 2Step 2Step 2

TWXTWXTWXTWX Void tickets This entry will void all coupall coupall coupall couponsonsonsons with the status ‘O’ This entry will void the eticket in the airline database and in the BSP report. A SAC or settlement authorisation code will be generated.

The FA element is moved to history upon receipt of confirmation from the airline that the ETKT coupons within the ETKT record have been voided. A new FA element is created with the EV code replacing the ET entry. 6 FA PAX 125-9699001054/EVBA/21DEC05/LON1A0902/00047250/S2-3

The coupon status in the eticket record is updated to “VVVV”

OK ETKT RECORD UPDATED SAC- 125P2HGPIRGM6

SALE IS CANCELLED IN REPORTING SYSTEM



January 2006 31

ERERERERROR RESPONSESROR RESPONSESROR RESPONSESROR RESPONSES If the flight coupons have been exchanged or not open for travel the following message will appear

DOCUMENT NOT AVAILABLE FOR VOID REQUEST

If the link to the target airline is down the following text is displayed, and the request to void the tickets must be resent.

XX LINK DOWN NO VOID REQUEST SENT

PLEASE NOTE THAT VOIDING OF PAPER TICKETS IS COVERED ON PLEASE NOTE THAT VOIDING OF PAPER TICKETS IS COVERED ON PLEASE NOTE THAT VOIDING OF PAPER TICKETS IS COVERED ON PLEASE NOTE THAT VOIDING OF PAPER TICKETS IS COVERED ON PAGE 53PAGE 53PAGE 53PAGE 53, voiding reported sales

REPRINTING ETICKET COUPONSREPRINTING ETICKET COUPONSREPRINTING ETICKET COUPONSREPRINTING ETICKET COUPONS

If there is a problem with the printer or the paper documents that are normally printed are lost, it is possible to reprint all or some of these coupons again This can be done within 7 days of the original ticket request, including the day that the document was issued. TTR/LTTR/LTTR/LTTR/L10/C/C/C/C----IFX TTR TTR TTR TTR is the transaction code L10L10L10L10 is the line number of the FBFBFBFB element in the

PNR CCCC----IFX IFX IFX IFX Selects the coupons to be reprinted I I I I = Agent Coupon F F F F = Credit Card Charge Form C C C C = Audit Coupon



January 2006 32

REVALIDATING AN ETICKET

Revalidation of an eticket is applicable only for change of flight number, dates or time of flights. If there is a change of routing and/or booking class, an exchange must be performed regardless of whether an additional collection is required. Please note that revalidation is only permitted where no additional collection is required*.

The eticket is not updated automatically with any changes in the passenger’s itinerary. The changes must be manually manually manually manually amended and the etickets must be revalidated to reflect the new changes

A record of the revalidation is made in the eticket Display History

STEPS TO REVALIDATE STEPS TO REVALIDATE STEPS TO REVALIDATE STEPS TO REVALIDATE AN ETICKETAN ETICKETAN ETICKETAN ETICKET

Step 1Step 1Step 1Step 1 TWDTWDTWDTWD Display the eticket record TWD/LTWD/LTWD/LTWD/L10 Display eticket record by FA line

Step 2Step 2Step 2Step 2 TTP/ETRV/LTTP/ETRV/LTTP/ETRV/LTTP/ETRV/L9/S/S/S/S4/E/E/E/E2 L9L9L9L9 THE FA LINE NUMBER

S4S4S4S4 Number of changed segment in PNR E2E2E2E2 Eticket coupon number

TTP/ETRV/LTTP/ETRV/LTTP/ETRV/LTTP/ETRV/L7/S/S/S/S2-4/E/E/E/E1-3 As above, more than one coupon The FA element is amended to reflect any changes in the segments altered. In the event that all segments of the original itinerary were cancelled and rebooked, so that the original FA element no longer exists on the face of the PNR, then a FH element containing the ticket number of the existing ETKT has to be added to the existing or new PNR. This has to be segment and passenger associated to the applicable new segments and passenger. FHE 125FHE 125FHE 125FHE 125----0123456789012345678901234567890123456789 Manually add electronic ticket number. Ticket number can be found in the booking history.

Note:Note:Note:Note: A new Electronic Ticketing Passenger itinerary receipt is not produced on revalidation. If the passenger requires a record of the new flight details, a normal host itinerary has to be printed *NB – Some airlines will permit a revalidation if there is no change to the route, but a change fee applies to the fare. In this case, the change fee needs to be collected by Automated MCO. Please check with the individual airline and see Amadeus Automated MCO Manual for steps to issue an Automated MCO for a rebooking fee.

ETICKET HISTORYETICKET HISTORYETICKET HISTORYETICKET HISTORY Eticket history lists each sector of the e-ticket record, and all updates that have been made to that sector.

TWDTWDTWDTWD Display e-ticket record TWHTWHTWHTWH Display history of e-ticket record



January 2006 33

EXCHANGE/REISSUE OF TICKETS

If there are any changes on a booking other than date, flight number or times, or in there is an additional collection to be paid for the change then a ticket must be reissued. The eticket record MUST always be displayed prior to any action being The eticket record MUST always be displayed prior to any action being The eticket record MUST always be displayed prior to any action being The eticket record MUST always be displayed prior to any action being taken on a booking.taken on a booking.taken on a booking.taken on a booking. Please note that it is not possible to make a name change on an eticketed booking. If a name change is required the original eticket should cancelled and submitted for a refund as per airline conditions, and a new ticket issued with the correct name. Please also note that if an exchange is processed on a ticket with an equivalent value, the equivalent amount in GBP should always be added back in, otherwise it will not be possible to correctly process a refund (TTK/EUSD500.00)TTK/EUSD500.00)TTK/EUSD500.00)TTK/EUSD500.00).

EXCHANGE WITH NO ADDEXCHANGE WITH NO ADDEXCHANGE WITH NO ADDEXCHANGE WITH NO ADDITIONAL COLLECTIONITIONAL COLLECTIONITIONAL COLLECTIONITIONAL COLLECTION

Normally in the case of a minor change ie date, flight number, flight times an eticket will be revalidated, however if there is a change to routing or another major change then the ticket should be reissued. Step 1Step 1Step 1Step 1 Make necessary itinerary changes. This is based on at least 1 original sector of the itinerary remaining live so that the original TST is not deleted. Step 2Step 2Step 2Step 2 TWDTWDTWDTWD Display the eticket record TWD/L10TWD/L10TWD/L10TWD/L10 Display eticket record by FA line no Check that the status of each sector on the eticket record is ‘O’. Step 3Step 3Step 3Step 3 TTU/STTU/STTU/STTU/S2-3 Update allallallall itinerary segments in the TST



January 2006 34

SSSStep 4tep 4tep 4tep 4 TTK/EXCHTTK/EXCHTTK/EXCHTTK/EXCH Process the exchange. See below for the changes

that will be made to the TST:


TTK/L1/BSIT/V10FEB10FEB/A23K TTK/L1/BSIT/V10FEB10FEB/A23K TTK/L1/BSIT/V10FEB10FEB/A23K TTK/L1/BSIT/V10FEB10FEB/A23K Fare basis, not valid after date and baggage allowance must be inserted to updated segments in the TST.

TTTTTTTTK/L2/VXX10JUNK/L2/VXX10JUNK/L2/VXX10JUNK/L2/VXX10JUN Minimum of not valid after date must be added to unchanged segments.

Step 6Step 6Step 6Step 6 Add original ticket number and additional ticketing information to show as FO or original form of issue.

FO*LFO*LFO*LFO*L14 Capture FO entry from FA line automatically (Please note that the entry returned must be copied and pasted to insert the FO line).

OROROROR FO 125FO 125FO 125FO 125----9699001071 E1 LON 01DEC05/912472509699001071 E1 LON 01DEC05/912472509699001071 E1 LON 01DEC05/912472509699001071 E1 LON 01DEC05/91247250 FO FO FO FO 125-9699001071 Original ticket number EEEE1 1st open coupon on eticket record LONLONLONLON Place of issue 01DEC05/01DEC05/01DEC05/01DEC05/ Date of issue 91247250912472509124725091247250 Issuing IATA number Step 7Step 7Step 7Step 7

TTF/T1TTF/T1TTF/T1TTF/T1 Remove change flag (specify TST number)

Step 8Step 8Step 8Step 8 TWDTWDTWDTWD If eticket, display eticket record TTPTTPTTPTTP Issue eticket

TST00001 PC LON1A0902 LS/21DEC M 0 LD 04JAN06 OD LONLON SI

T-

FXP

1.TEST/R MRS

1 LHR BA 009 Y 10FEB 2125 OK

2 O BKK BA 010 Y 10MAR 2355 OK YLRT 23K

LHR

FARE R GBP 848.00

TX001 O GBP 65.00YQAC TX002 O GBP 20.00GBAD TX003 O GBP 11.90UBAS

TOTAL GBP 0.00

LON BA BKK779.54BA LON779.54NUC1559.08END ROE0.543909

8.FE VLD QF/BA/AO ONLY

9.FM *C*0

10.FP O/NONREF AGT

11.FV BA

Form of payment will automatically change and add O/ (FP O/) at the beginning, this indicates the old or

original form of payment.

The total amount will disappear and revert to 0.00, indicating no amount to be paid.

Fare field identifier will change from F to R indicating Reissue. Please see below for other change identifiers

Tax code X will be changed to O, indicating Old tax

Change flag – must be removed prior to ticket reissue – TTF/T1

See HE ETO for further FO format information



January 2006 35

TST FARE CHANGE CODETST FARE CHANGE CODETST FARE CHANGE CODETST FARE CHANGE CODESSSS When TTK/EXCHTTK/EXCHTTK/EXCHTTK/EXCH is entered, the fare and tax codes are automatically updated as follows: Fare CodesFare CodesFare CodesFare Codes Published fare IT fare BT fare Base fare code FFFF IIII UUUU Reissued fare code RRRR YYYY WWWW Tax CodesTax CodesTax CodesTax Codes New Tax XXXX Original Tax OOOO

EXCHANGE WITH ADDITIEXCHANGE WITH ADDITIEXCHANGE WITH ADDITIEXCHANGE WITH ADDITIONAL COLLECTIONONAL COLLECTIONONAL COLLECTIONONAL COLLECTION

Tickets may be reissued with an additional collection if changes have been made and amendment fees charged, or a ticket upgraded, additional tax to pay, or a change of routing involves a higher price. Step 1Step 1Step 1Step 1 Make necessary itinerary changes. This is based on at least 1 original sector of the itinerary remaining live so that the original TST is not deleted. Step 2Step 2Step 2Step 2 TWDTWDTWDTWD Display the eticket record (not applicable for paper

tickets) TWD/LTWD/LTWD/LTWD/L10 Display eticket record by FA line no Check that the status of each sector on the eticket record is ‘O’. Step 3Step 3Step 3Step 3 TTU/STTU/STTU/STTU/S2-3 Update TST with allallallall itinerary segments in the TST Step 4Step 4Step 4Step 4

TTK/EXCHTTK/EXCHTTK/EXCHTTK/EXCH Process the exchange.

Step 5Step 5Step 5Step 5 TTK/L1/BTTK/L1/BTTK/L1/BTTK/L1/BY2/VVVV10FEB10FEB/A/A/A/A23K Fare basis, not valid after date

and baggage allowance must be inserted to updated segments in the TST.

TTK/L2/VXX10JUNTTK/L2/VXX10JUNTTK/L2/VXX10JUNTTK/L2/VXX10JUN Minimum of not valid after date must be added to

all segments. Step 6Step 6Step 6Step 6 TTK/TTTK/TTTK/TTTK/TGBP50 Add total additional collection amount



January 2006 36

Step 7 Step 7 Step 7 Step 7 After the exchange the form of payment (FP) element will have changed automatically to ‘FPO’. This must be deleted, and a new FP element added to display the original and new form of payment. The additional collection amount must also be added to the end of the entry. FPO/FPO/FPO/FPO/NONREF AGT+/+/+/+/NONREF AGT/GBP/GBP/GBP/GBP50 FPOFPOFPOFPO Form of payment Original or Old /NONREF AGT/NONREF AGT/NONREF AGT/NONREF AGT Insert original form of payment details +/NONREF AGT+/NONREF AGT+/NONREF AGT+/NONREF AGT New form of payment /GBP50/GBP50/GBP50/GBP50 Amount of additional collection Step 8Step 8Step 8Step 8 Add original ticket number and additional ticketing information to show as FO or original form of issue.


OROROROR FO 125FO 125FO 125FO 125----9699001071 E1 LON 01DEC05/000472509699001071 E1 LON 01DEC05/000472509699001071 E1 LON 01DEC05/000472509699001071 E1 LON 01DEC05/00047250 FO FO FO FO 125-9699001071 Original ticket number EEEE1 1st open coupon on eticket record (not

applicable if paper ticket) LON 01DEC05LON 01DEC05LON 01DEC05LON 01DEC05 Place and date of issue 91247250912472509124725091247250 Issuing IATA number Step 9Step 9Step 9Step 9



*NB – Some airlines will permit a reissue if there is a route and/or fare difference, but a rebooking fee also applies to the fare. In this case, the rebooking fee needs to be collected by Automated MCO. Please check with the individual airline and see Amadeus Automated MCO Manual for steps to issue an Automated MCO for a rebooking fee.




January 2006 37

EXCHANGE WITH DELETEEXCHANGE WITH DELETEEXCHANGE WITH DELETEEXCHANGE WITH DELETED TSTD TSTD TSTD TST

When the original TST is no longer present in the itinerary it will be necessary to rebuild the fare. This may happen if the TST is deleted in error, or if there is an amendment to all sectors of the itinerary. The fare can either be built using the TTC entry, or a fare can be forced and modified using FXP. The entire TST can then be amended in reissue mode. Step 1Step 1Step 1Step 1 TWDTWDTWDTWD Display the eticket record (not applicable for paper

tickets) TWD/L10TWD/L10TWD/L10TWD/L10 Display eticket record by FA line no. Check that the status of each sector on the eticket record is ‘O’. Step 2Step 2Step 2Step 2 Make necessary updates to the itinerary and check the change conditions/penalties. The original fare information can be found in the TST history.

TQTTQTTQTTQT Display all stored fares (includes list of historical) TTH/T1ATTH/T1ATTH/T1ATTH/T1A Display specific historical fare.

Step 3, Option1Step 3, Option1Step 3, Option1Step 3, Option1 FQDLONPAR/ABA/20JUNFQDLONPAR/ABA/20JUNFQDLONPAR/ABA/20JUNFQDLONPAR/ABA/20JUN View fare quote display, select fare. FXP/LFXP/LFXP/LFXP/L----Y2BAY2BAY2BAY2BA Force fare into booking TTK/EXCHTTK/EXCHTTK/EXCHTTK/EXCH Process the exchange ***Skip to stage 7 if fare inserted using above method******Skip to stage 7 if fare inserted using above method******Skip to stage 7 if fare inserted using above method******Skip to stage 7 if fare inserted using above method*** Step 3, Option 2Step 3, Option 2Step 3, Option 2Step 3, Option 2 TTCTTCTTCTTC Initiate manual fare build Build the fare manually, as per a manual fare build (inserting fare basis, validity dates, baggage allowance, base fare, tax, fare calc etc). Please see the end of this section for tips on how to rebuild the fare using the TST history. The fare can either be rebuilt using the reissue codes (see below), or it can be built as a normal manual fare build, and then the exchange processed (TTK/EXCHTTK/EXCHTTK/EXCHTTK/EXCH) ***Skip to stage 6/7 if this method is used******Skip to stage 6/7 if this method is used******Skip to stage 6/7 if this method is used******Skip to stage 6/7 if this method is used***



January 2006 38

Step 4Step 4Step 4Step 4 Taxes that are already paid should be updated to show as original. If the exchange is processed in a normal reissue this will happen automatically. If it is being done manually, the original paid taxes should be re entered added as ‘O’ or original taxes.

TTK/O15GB/O35YQ/O9.30UB etc TTK/O15GB/O35YQ/O9.30UB etc TTK/O15GB/O35YQ/O9.30UB etc TTK/O15GB/O35YQ/O9.30UB etc ---- Insert original taxes

The original taxes that still display as ‘X’ to signify unpaid should be removed TTK/XTTK/XTTK/XTTK/X Delete all ‘new’ taxes TTK/X2TTK/X2TTK/X2TTK/X2 Delete a specific tax

Step 5Step 5Step 5Step 5 TTK/CBUILDTTK/CBUILDTTK/CBUILDTTK/CBUILD Insert fare calculation line (blank) TTK/CLON BA JNB863……TTK/CLON BA JNB863……TTK/CLON BA JNB863……TTK/CLON BA JNB863…… Insert fare calculation line (see page 20 for

further information)

Step 6Step 6Step 6Step 6 TTK/L1/BTTK/L1/BTTK/L1/BTTK/L1/BY2BA/V/V/V/V20FEB20MAR/A23K/A23K/A23K/A23K Update fare basis, NVB, NVA baggage allowance for all segments in the TST.

TTK/L2/VXX10JUNTTK/L2/VXX10JUNTTK/L2/VXX10JUNTTK/L2/VXX10JUN Minimum of not valid after date must be added to

all segments.

Step 7Step 7Step 7Step 7 TTK/TTTK/TTTK/TTTK/TGBP50 Update the total additional collection amount.

Step 8Step 8Step 8Step 8 After the exchange the form of payment (FP) element will have changed automatically to ‘FPO’. This must be deleted, and a new FP element added to display the original and new form of payment. The additional collection amount must also be added to the end of the entry. FPO/FPO/FPO/FPO/NONREF AGT+/+/+/+/NONREF AGT/GBP/GBP/GBP/GBP50 FPOFPOFPOFPO Form of payment Original or Old /NONREF AGT/NONREF AGT/NONREF AGT/NONREF AGT Insert original form of payment details +/NONREF AGT+/NONREF AGT+/NONREF AGT+/NONREF AGT New form of payment /GBP50/GBP50/GBP50/GBP50 Amount of additional collection



January 2006 39

Step 9 Step 9 Step 9 Step 9 Add original ticket number and additional ticketing information to show as FO or original form of issue.






Note:Note:Note:Note: When the TST has been deleted, the information from the original issue can be retrieved from the TST history (please ensure that you retrieve the correct historical display, eg TTH/T1ATTH/T1ATTH/T1ATTH/T1A). The relevant section of the history will display as follows: XF/Y GBP508.00/OGBP82.00YQAC/OGBP20.00GBAD/OGBP11.90UBAS/

OGBP7.40RSAE/OGBP2.00QVDP/OGBP8.60DYAE/TGBP75.00

This can be copied and pasted into the new fare build, closing the gap between Y and GBP508.00. For example TTK/TTK/TTK/TTK/YGBP508.00/OGBP82.00YQAC/OGBP20.00GBAD/OGBP 11.90UBAS/OGBP7.40RSAE/OGBP2.00QVDP/OGBP8.60DYAE/TGBP75.0

0 The same principle can be followed to insert the fare calculation line. The exchange (TTK/EXCHTTK/EXCHTTK/EXCHTTK/EXCH), fare basis, validity dates and baggage allowance should be processed as for a normal reissue, and the above steps followed from step 8.




January 2006 40

EXCHANGE OF NET REMIEXCHANGE OF NET REMIEXCHANGE OF NET REMIEXCHANGE OF NET REMITTTT Reissue of a net remit follows the same basic principle as standard reissues with and without additional collections, however there are a few differences as follows Steps 1Steps 1Steps 1Steps 1----5/6 as per5/6 as per5/6 as per5/6 as per EXCHANGEEXCHANGEEXCHANGEEXCHANGE WITHWITHWITHWITH NONONONO ADDITIONALADDITIONALADDITIONALADDITIONAL COLLECTIONCOLLECTIONCOLLECTIONCOLLECTION, , , , EXCHANGEEXCHANGEEXCHANGEEXCHANGE WITHWITHWITHWITH ADDITIONALADDITIONALADDITIONALADDITIONAL COLLECTION with/without additional with/without additional with/without additional with/without additional collection, see pages 31/33collection, see pages 31/33collection, see pages 31/33collection, see pages 31/33 Step 7Step 7Step 7Step 7 – Remove the net fare amount TTK/NFTTK/NFTTK/NFTTK/NF Step 8 Step 8 Step 8 Step 8 – Following the exchange the FP line will change to FPO. Again this should be deleted. There must be one FPO line per passenger. The format for inserting the reissue form of payment is as follows: FPO/NR+FPO/NR+FPO/NR+FPO/NR+NONREF AGT/NR+/NR+/NR+/NR+NONREF AGT////100 Step 9Step 9Step 9Step 9 - Add original ticket number and additional ticketing information to show as FO or original form of issue.





Step 11Step 11Step 11Step 11 TWDTWDTWDTWD If eticket, display eticket record TTPTTPTTPTTP Add received from and Issue ticket



January 2006 41

EXCHANGE OF CONJUNTIEXCHANGE OF CONJUNTIEXCHANGE OF CONJUNTIEXCHANGE OF CONJUNTION ON ON ON

A conjunction ticket will be issued when there are more than 4 flown and surface sectors in a booking. This means that per 4 sectors a separate ticket number will be generated. The initial steps to follow are those that have been outlined in the previous sections. Steps 1Steps 1Steps 1Steps 1----5/7 as per5/7 as per5/7 as per5/7 as per EXCHANGEEXCHANGEEXCHANGEEXCHANGE WITHWITHWITHWITH NONONONO ADDITIONALADDITIONALADDITIONALADDITIONAL COLLECTIONCOLLECTIONCOLLECTIONCOLLECTION, , , , EXCHANGEEXCHANGEEXCHANGEEXCHANGE WITHWITHWITHWITH ADDITIONALADDITIONALADDITIONALADDITIONAL COLLECTION with/without additional with/without additional with/without additional with/without additional collection, see pages 31/33collection, see pages 31/33collection, see pages 31/33collection, see pages 31/33 FO elementFO elementFO elementFO element The FO element must display all ticket number that are issued for the conjunction, as follows:


OR OR OR OR FO 125FO 125FO 125FO 125----9699001078 E1 9699001078 E1 9699001078 E1 9699001078 E1 ––––79 LON 01DEC05 /0004725079 LON 01DEC05 /0004725079 LON 01DEC05 /0004725079 LON 01DEC05 /00047250 FO FO FO FO 125-9699001071 Original ticket number EEEE1 1st open coupon on eticket record (not

applicable if paper ticket) ----79 Last 2 digits of next ticket number LON 01DEC05LON 01DEC05LON 01DEC05LON 01DEC05 Place and date of issue 91247250912472509124725091247250 Issuing IATA number Step 10Step 10Step 10Step 10






January 2006 42

EXCHANGE OF MULTIPLEEXCHANGE OF MULTIPLEEXCHANGE OF MULTIPLEEXCHANGE OF MULTIPLE PASSENGER TYPES (IN PASSENGER TYPES (IN PASSENGER TYPES (IN PASSENGER TYPES (INCLUDING CLUDING CLUDING CLUDING INFANT)INFANT)INFANT)INFANT)

If there are multiple TST’s in a booking, or multiple passenger types the TST or passenger number must be specified in all updates. Step 1Step 1Step 1Step 1 Make necessary itinerary changes. This is based on at least 1 original sector of the itinerary remaining live so that the original TST is not deleted. Step 2Step 2Step 2Step 2

TWD/L12TWD/L12TWD/L12TWD/L12 Display the eticket record by FA line number for passengers (not applicable for eticket)


TTU/STTU/STTU/STTU/S4-5/T/T/T/T1-3 Update all itinerary segments, in the TST specifying the TST numbers


TTK/EXCH/TTTK/EXCH/TTTK/EXCH/TTTK/EXCH/T1 Process exchange for TST 1. Repeat entry for other TST’s (multiple TST’s cannot be selected on this entry)


TTK/TTTK/TTTK/TTTK/T1-3/L/L/L/L1/V/V/V/V20JUN20JUN/L/L/L/L2/V/V/V/V10JUL10JUL/A/A/A/APC Multiple TST’s can be selected for updates that apply to all, including validity dates and baggage allowance. Please note that on above entry all information added after L1 will apply to line 1 only, and all information added after L2 will apply to line 2 only. Information added prior to the line specifications will apply to all lines.

TTK/T1/LTTK/T1/LTTK/T1/LTTK/T1/L2/B/B/B/BY2IN If each TST has a different fare basis, update

TST’s individually. If all TST’s have the same fare basis, information can be added to above entry.

TTK/TTTK/TTTK/TTTK/T1/T/T/T/TGBP50 Update total additional collection for each TST TTK/TTTK/TTTK/TTTK/T2-3/T/T/T/TGBP100 Update total additional collection for multiple

TST’s if the amount is the same



January 2006 43

Step 6Step 6Step 6Step 6 Delete original form of payment (FP) elements. Add passenger specific forms of payment, showing INF for infant, or PAX for all other passengers.

FP INF O/FP INF O/FP INF O/FP INF O/NONREF AGT+/+/+/+/NONREF AGT////GBP50/P/P/P/P1

Add infant form of payment. If multiple infants on a booking then must also relate to adult

FP PAX O/FP PAX O/FP PAX O/FP PAX O/NONREF AGT+/+/+/+/NONREF AGT////GBP100/P/P/P/P1

Add form of payment for other passengers. One FP element should be added per passenger.

Step 7Step 7Step 7Step 7 Add original ticket number and additional ticketing information to show as FO or original form of issue.


OROROROR FO INF 125FO INF 125FO INF 125FO INF 125----9699001082 E1 LON 01DEC05/00047250/P9699001082 E1 LON 01DEC05/00047250/P9699001082 E1 LON 01DEC05/00047250/P9699001082 E1 LON 01DEC05/00047250/P1

FO INF FO INF FO INF FO INF 125-9699001082 Infant related, original ticket number EEEE1 1st open coupon on eticket record (not

applicable if paper ticket) LON 01DEC05LON 01DEC05LON 01DEC05LON 01DEC05 Place and date of issue 91247250912472509124725091247250 Issuing IATA number

/P/P/P/P1 Passenger related (only required if multiple infants on a single booking)

FO PAX 125FO PAX 125FO PAX 125FO PAX 125----9699001071 E1 LON 01DEC05/00047250/P9699001071 E1 LON 01DEC05/00047250/P9699001071 E1 LON 01DEC05/00047250/P9699001071 E1 LON 01DEC05/00047250/P1 FO PAX FO PAX FO PAX FO PAX 125-9699001071 Original ticket number EEEE1 1st open coupon on eticket record (not

applicable if paper ticket) LON 01DEC05LON 01DEC05LON 01DEC05LON 01DEC05 Place and date of issue 91247250912472509124725091247250 Issuing IATA number

/P/P/P/P1 Passenger related





January 2006 44

Step 8Step 8Step 8Step 8 TTF/T1TTF/T1TTF/T1TTF/T1----4444 Remove change flag from all TST’s Step 9Step 9Step 9Step 9 TWD/LTWD/LTWD/LTWD/L11 Display eticket record for issuing ticket (not

applicable for eticket)

TTP/RT/TTTP/RT/TTTP/RT/TTTP/RT/T1 Issue ticket displaying on current eticket recored. ‘/RT’ will redisplay the booking on your screen so that you can continue working on it.



January 2006 45

SECOND EXCHANGESECOND EXCHANGESECOND EXCHANGESECOND EXCHANGE

SSSStep 1tep 1tep 1tep 1 Make necessary itinerary changes. This is based on at least 1 original sector of the itinerary remaining live so that the original TST is not deleted. Step 2Step 2Step 2Step 2 TWDTWDTWDTWD Display the eticket record (not applicable if paper

ticket) TWD/L10TWD/L10TWD/L10TWD/L10 Display eticket record by FA line no Check that the status of each sector on the eticket record is ‘O’. Step 3Step 3Step 3Step 3 TTU/STTU/STTU/STTU/S2-3 Update allallallall itinerary segments in the PNR Step 4Step 4Step 4Step 4

TTK/L1/BTTK/L1/BTTK/L1/BTTK/L1/BY2/VVVV10FEB10FEB/A/A/A/A23K Fare basis, not valid after date and baggage allowance must be inserted to updated segments in the TST.

TTK/L2/VXX10JUNTTK/L2/VXX10JUNTTK/L2/VXX10JUNTTK/L2/VXX10JUN Minimum of not valid after date must be added to all segments.

Step 5Step 5Step 5Step 5 Update FO element to show Original ticket number from first issue and ticket number from Most Recent exchange. FO125FO125FO125FO125----9699001076969900107696990010769699001076LON01DEC05/00047250/125LON01DEC05/00047250/125LON01DEC05/00047250/125LON01DEC05/00047250/125----9699001077E1LON9699001077E1LON9699001077E1LON9699001077E1LON 05DEC05/00047250/P105DEC05/00047250/P105DEC05/00047250/P105DEC05/00047250/P1

FO 125FO 125FO 125FO 125----9699001076969900107696990010769699001076 Original ticket number (first issue) LON 01DEC05LON 01DEC05LON 01DEC05LON 01DEC05 Place and date of first issue /91247250/91247250/91247250/91247250 Issuing office IATA number /125/125/125/125----9699001077969900107796990010779699001077 Ticket number of most recent exchange E1E1E1E1 1st open coupon on eticket record (not

applicable if paper ticket) LON 05DEC05LON 05DEC05LON 05DEC05LON 05DEC05 Place and date of most recent exchange /91247250/P1/91247250/P1/91247250/P1/91247250/P1 Issuing office IATA no and passenger

association



January 2006 46

Step 6Step 6Step 6Step 6 Remove current form of payment and re-enter to show original payment method, new payment method and additional collection amount.

FPO/FPO/FPO/FPO/NONREF AGT+/+/+/+/NONREF AGT/GBP/GBP/GBP/GBP50

Step 7Step 7Step 7Step 7 TTK/EXCHTTK/EXCHTTK/EXCHTTK/EXCH Process the exchange

Step 8Step 8Step 8Step 8 TTK/TTTK/TTTK/TTTK/TGBP50 Update additional collection amount

Step 9Step 9Step 9Step 9 TTF/T1TTF/T1TTF/T1TTF/T1 Remove change flag (specify TST number)

Step 10Step 10Step 10Step 10 TTPTTPTTPTTP Issue eticket.



January 2006 47

PAPER TICKET EXCHANGPAPER TICKET EXCHANGPAPER TICKET EXCHANGPAPER TICKET EXCHANGEEEE

Exchange of a paper ticket follows the same basic format to that of an electronic ticket, however there is no eticket record to be displayed Normally in the case of a minor change ie date, flight number or flight times an eticket will be revalidated, however a paper ticket must be reissued. Step 1Step 1Step 1Step 1 Make necessary itinerary changes. This is based on at least 1 original sector of the itinerary remaining live so that the original TST is not deleted. SteSteSteStep 2p 2p 2p 2 TTU/STTU/STTU/STTU/S2-3 Update allallallall itinerary segments in the PNR TTU/T1/S2,3TTU/T1/S2,3TTU/T1/S2,3TTU/T1/S2,3 (as above) but TST1 only Step 3Step 3Step 3Step 3 TTK/EXCHTTK/EXCHTTK/EXCHTTK/EXCH Process the exchange. See below for the changes

that will be made to the TST:


TTK/L1/V10FEB10FEB/23KTTK/L1/V10FEB10FEB/23KTTK/L1/V10FEB10FEB/23KTTK/L1/V10FEB10FEB/23K Fare basis, not valid after date and baggage allowance must be inserted to updated segments in the TST.

TTK/L2/VXX10JUNTTK/L2/VXX10JUNTTK/L2/VXX10JUNTTK/L2/VXX10JUN Minimum of not valid after date must be

added to unchanged segments.

Step 5 (if exchange does not include add coll skip to Step 7)Step 5 (if exchange does not include add coll skip to Step 7)Step 5 (if exchange does not include add coll skip to Step 7)Step 5 (if exchange does not include add coll skip to Step 7) TTK/TTTK/TTTK/TTTK/TGBP50 Update the total additional collection

amount

TST00001 PC LON1A0902 LS/21DEC M 0 LD 04JAN06 OD LONLON SI

T-

FXP

1.TEST/R MRS

1 LHR BA 009 Y 10FEB 2125 OK

2 O BKK BA 010 Y 10MAR 2355 OK YLRT 23K

LHR

FARE R GBP 848.00

TX001 O GBP 65.00YQAC TX002 O GBP 20.00GBAD TX003 O GBP 11.90UBAS

TOTAL GBP 0.00

LON BA BKK779.54BA LON779.54NUC1559.08END ROE0.543909

8.FE VLD QF/BA/AO ONLY

9.FM *C*0

10.FP O/NONREF AGT

11.FV BA

Form of payment will automatically change and add O/ at the beginning, this indicates the old or original form

of payment.

The total amount will disappear and revert to 0.00, indicating no amount to be paid.

Fare field identifier will change from F to R indicating Reissue. Please see below for other change identifiers

Tax code X will be changed to O, indicating Old tax

Change flag – must be removed prior to ticket reissue.



January 2006 48

Step 6 (if exchange does not include add coll skip to Step 7)Step 6 (if exchange does not include add coll skip to Step 7)Step 6 (if exchange does not include add coll skip to Step 7)Step 6 (if exchange does not include add coll skip to Step 7) Delete the original FP element. Add new FPO element to show original form of payment, new form of payment and amount including additional taxes to be collected.

FPO/NONREF AGT+/NONREF AGT/GBPFPO/NONREF AGT+/NONREF AGT/GBPFPO/NONREF AGT+/NONREF AGT/GBPFPO/NONREF AGT+/NONREF AGT/GBP50 Step 7Step 7Step 7Step 7 Add original ticket number and additional ticketing information to show as FO or original form of issue. FO 125FO 125FO 125FO 125----9699001071 LON 01DEC05/000472509699001071 LON 01DEC05/000472509699001071 LON 01DEC05/000472509699001071 LON 01DEC05/00047250 FO FO FO FO 125-9699001071 Original ticket number LONLONLONLON Place of issue 01DEC0501DEC0501DEC0501DEC05 Date of issue 91247250912472509124725091247250 Issuing IATA number Step 8Step 8Step 8Step 8 TTF (or TTF/T1)TTF (or TTF/T1)TTF (or TTF/T1)TTF (or TTF/T1) Remove Flag (or from TST1 only) TTF/ALLTTF/ALLTTF/ALLTTF/ALL Remove all Flags from all TST’s TTP/FTTP/FTTP/FTTP/F Remove Flag at ticketing time


TTP/PTTTP/PTTTP/PTTTP/PT Add received from and Issue ticket. /PT specifies that the document is to be issued as a paper ticket.

EXCHANGE WITH PFCEXCHANGE WITH PFCEXCHANGE WITH PFCEXCHANGE WITH PFC

Where the passenger facility charge exists in the fare calculation line, this should be updated to show ‘paid’. TTK/Z PD XF MCO3TTK/Z PD XF MCO3TTK/Z PD XF MCO3TTK/Z PD XF MCO3 Update PFC on fare calc line to show paid.



January 2006 49

TST UPDATE ENTRIES

These entries are used to change/update an already created TST and allow you to update a fare or tax separately. TTK/FGBP500.00TTK/FGBP500.00TTK/FGBP500.00TTK/FGBP500.00 Add/change base fare TTK/FTTK/FTTK/FTTK/F Delete base fare, equivalent, fare, taxes and

total TTTTTTTTK/XK/XK/XK/X Delete new taxes TTK/X2TTK/X2TTK/X2TTK/X2 Delete specific tax TTK/XGBP10.00GBADTTK/XGBP10.00GBADTTK/XGBP10.00GBADTTK/XGBP10.00GBAD Add new tax TTK/OTTK/OTTK/OTTK/O Delete old taxes TTK/OGBP10.00GBADTTK/OGBP10.00GBADTTK/OGBP10.00GBADTTK/OGBP10.00GBAD Add old tax TTK/NFTTK/NFTTK/NFTTK/NF----GBP100GBP100GBP100GBP100 Add/change net fare amount (net remit) TTK/NFTTK/NFTTK/NFTTK/NF---- Delete net fare net remit amount TTK/TTK/TTK/TTK/TGBP500.50TGBP500.50TGBP500.50TGBP500.50 Add/change total amount TTK/FGBP100.00/BY/A30KTTK/FGBP100.00/BY/A30KTTK/FGBP100.00/BY/A30KTTK/FGBP100.00/BY/A30K Update fare field and non-fare field

elements TTK/T5/X4TTK/T5/X4TTK/T5/X4TTK/T5/X4 More than one TST, if there is more than

one TST in a PNR you must indicate the number of the TST or TST’s that you want to update. You enter the TST number or numbers directly after the TTK entry separated by a slash.



January 2006 50

TEMPORARY TICKETING

Temporary Ticketing Mode is used to issue completely open tickets (first flight must have a date), and for PNRs where changes have been made directly with the airline but the changes have not been reflected in the PNR. Etickets cannot be issued using temporary ticketing mode. Temporary ticketing is also to be used with Amadeus System User airlines Amadeus System User airlines Amadeus System User airlines Amadeus System User airlines where you are not allowed to take over the PNR The information required is only what is needed to issue the ticket. There is no permanent record made so it is not necessary to add PNR details

TYTYTYTY Enter Temporary Ticketing mode

IGIGIGIG Exit or Ignore TY mode After entering Temporary Ticketing mode you would need to add: NM1NM1NM1NM1BENSON/GMR Passenger Name SSSSSSSSRG763Y30AUGLHRGIGHKHKHKHK1 Flight information – flight

number, booking class, date of travel, routing, number of seats

FPNONREF AGTFPNONREF AGTFPNONREF AGTFPNONREF AGT Form of Payment FM9FM9FM9FM9 Commission FFFFVRGVRGVRGVRG Validating carrier FXPFXPFXPFXP Price Itinerary TTPTTPTTPTTP Issue Ticket IGIGIGIG Exit TY mode Example:

Tip!Tip!Tip!Tip! You can also retrieve existing bookings in Temporary Ticketing mode. This would be useful if you had a mix of Amadeus user airlines and non-users in the same PNR.

RP/LON1A0101/

1.ROGER/M MR

2 RG8753 F 30AUG 2 LHRGIG HK1 3 2200 0940+1 M11 1 MR

SEE RTSVC

*TY*

>fvrg;fm9;fp*nonref agt

Note the * TY * which means you are Note the * TY * which means you are Note the * TY * which means you are Note the * TY * which means you are in Temporary Ticketing Modin Temporary Ticketing Modin Temporary Ticketing Modin Temporary Ticketing Mode. e. e. e. Remember that you can string the Remember that you can string the Remember that you can string the Remember that you can string the mandatory ticketing entries along mandatory ticketing entries along mandatory ticketing entries along mandatory ticketing entries along using the semiusing the semiusing the semiusing the semi----colon key in place of colon key in place of colon key in place of colon key in place of ENTER.ENTER.ENTER.ENTER.



January 2006 51

STOCK CONTROL

ADDING TICKETING STOADDING TICKETING STOADDING TICKETING STOADDING TICKETING STOCKCKCKCK Load Allocated (and unallocated stock if you wish)5 You must have at least one allocated stock range to issue tickets TSM/F1/1234567890C1TSM/F1/1234567890C1TSM/F1/1234567890C1TSM/F1/1234567890C1----1000/P1000/P1000/P1000/P----KA03KA03KA03KA0388888888 Initiate and load stock BSP Response to loading stock

STOCK REF LONU12XXX

F1 FROM TO NEXT ALERT 10 PRT-KA0863

2589984000 2589984199 2589984052 148 ATB2

TSM/F/1234567890C0TSM/F/1234567890C0TSM/F/1234567890C0TSM/F/1234567890C0----1000100010001000 Add unallocated stock for future use TSM/F2/1234567890C0TSM/F2/1234567890C0TSM/F2/1234567890C0TSM/F2/1234567890C0----1000/V1000/V1000/V1000/V Add stock to printer F2 and void

existing unused coupons TSM/A1/1234567890C0TSM/A1/1234567890C0TSM/A1/1234567890C0TSM/A1/1234567890C0----250250250250 Add stock to Optat printer A1

ASSIGN PRINTERASSIGN PRINTERASSIGN PRINTERASSIGN PRINTER If you have more than one printer use this entry to find the Ticket Printer Mnemonic (printer address): TTQLISTTTQLISTTTQLISTTTQLIST Display list of printers in this office Response to TTQLIST ***************************************************************

CRT : 9EB0952B IS LINKED TO SET MNEMONIC : K00277

***************************************************************

ATID MNEM TYPE/DOCUMENT

---- ---- -------------

9EB09548 KA0386 SBRA/GENERAL

9EB09549 KA0387 SBRA/GENERAL

9EB09547 KA0388 STAT/TICKET

9EB0954A KA0389 SACA/GENERAL

9EB0954B KA0454 MSW1/GENERAL

5 In Amadeus – the code F for Ticketing Stock always refers to ATB2 and the code A for

OPTAT ticket stock. Please use the code relevant to your office.

TSM is Ticket Stock Modify /F1 is the identifier for ATB2 Use /A1 for Optat

890… is the first ticket number followed by C for check digit and 1 (see Supplementary Info for how to calculate check digits) -1000… is the number of tickets in box

The mnem column is the list of printer addresses. In this example, there is only one ticket printer (ka0388) Make a note of the mnemonic

P means printer mnemonic KA0388 which is referred to as

printer F1

From is the first ticket number and to is the last

Next is the next ticket to

come through the printer

An alert is set to flag when only 10 tickets remain

There are 148 tickets left



January 2006 52

DOCUMENT BANK AND PRINT QUEUE

At any time, you can display the Stock you have received from BSP and loaded into Amadeus, as well as the stock assigned to your ticket printers. TSDTSDTSDTSD Ticket Stock Display Response: STOCK REF LONU12123


2589984000 2589984199 2589984052 148 ATB2


2589983800 2589983999 2589983972 28 ATB2

PRINT QUEUEPRINT QUEUEPRINT QUEUEPRINT QUEUE The Print Queue literally forces tickets to line-up before passing through the Printer you can display and rearrange or delete items from the print queue. Response to PQD/F1 QUEUE A001 OPENED

ITEMS - 003

# LOCATOR DOCS NAME TYPE STATUS

001 DCY35F 01 TEST/A TKT PRINTING 002 DCZYN1 06 ABIRKENHEADP TKT WAITING

003 DCZYN1 06 ABIRKENHEADP TKT WAITING

***** END OF DISPLAY *****

PQD/F1 PQD/F1 PQD/F1 PQD/F1 Print Queue Display for Printer F1 PQC/F1PQC/F1PQC/F1PQC/F1 Print Queue Close for Printer F1 PQO/F2PQO/F2PQO/F2PQO/F2 Print Queue Open for Printer F2 Close the Print Queue when you want to change the Printer ribbon After closing the Print Queue, you can delete a ‘Waiting’ item without impacting your BSP sales report. Other options include: PQN/F1/3PQN/F1/3PQN/F1/3PQN/F1/3 Print Queue Next item number 3 PQX/F2/5PQX/F2/5PQX/F2/5PQX/F2/5 Delete item 5 from Printer F2 PQT/F1/F2PQT/F1/F2PQT/F1/F2PQT/F1/F2 Move all items on F1 to Printer F2

An item that is status printing cannot be stopped

Total items waiting in Queue

Only when the Queue is OPENED can ticketing proceed

DOCS is the number of documents needed to complete the Ticket Print request

Once the printers have been identified to the system as Printer 1 or 2 (F1 or F2) this is how you refer to them for ticketing



January 2006 53

TICKET JOURNEY TO PRINTER

The diagram below illustrates the path your ticket request will take once you have entered TTP from your terminal

Step1:Step1:Step1:Step1: Once you have entered TTP, the system sends a ticket request

to the Amadeus ticket server.

Step2:Step2:Step2:Step2: The Amadeus ticket server, based in Erding outside Munich,

Germany, receives your request for a ticket. The ticket server validates your PNR, ensuring all mandatory ticketing elements are stored. If not you will get a message back with the missing elements e.g. need validating carrier . If all elements are in place then a ticket image is sent to the print queue.

Step3:Step3:Step3:Step3: The print queue can be controlled from your office, and offers

you the facility to re-arrange items on the print queue, or to close the queue, so that the ticket requests are stored. By opening the queue the tickets will start to print, in the order they are placed on the queue. After leaving the print queue, the ticket image is sent to the ticket delivery mechanism (TDM).

Step4:Step4:Step4:Step4: The ticket delivery mechanism has been set up to allow you, the

end-user, to monitor and check the status of the ticket printer, as far as the system is concerned. If for any reason, after a TTP entry your ticket has not printed, the TDM will offer various possible actions to rectify the problem. If all is okay, the ticket request will pass through the TDM, and onto the next step, the ticket printer itself !

Step5:Step5:Step5:Step5: Finally, the ticket request arrives at its last stop, and prints out

successfully on the printer. All the steps above, clarifying the journey your ticket request makes after each TTP entry, will take approximately 2 seconds in duration.



January 2006 54

TICKET DELIVERY MECHANISM

You do not normally alter the Ticket Delivery Mechanism However, it is important to know how to display, purge and start the delivery process if a ticket does not print Response after TZD entry TZD/KA0388TZD/KA0388TZD/KA0388TZD/KA0388 Display Delivery for printer KA0388 TZSTART/KA0842TZSTART/KA0842TZSTART/KA0842TZSTART/KA08426 Re-start the Delivery. Using TZSTART will

not impact your BSP sales report. If the item in the TZD has already been reported, it will not report again. If the item hasn’t reported, it will report as it is delivered.

TZSTOP/KTZSTOP/KTZSTOP/KTZSTOP/KA0842A0842A0842A0842 Stop the Delivery Mechanism TZPURGE/KA0842TZPURGE/KA0842TZPURGE/KA0842TZPURGE/KA0842 Purge the current item TZPURGE/KA0842/XREFTZPURGE/KA0842/XREFTZPURGE/KA0842/XREFTZPURGE/KA0842/XREF----NONENONENONENONE Purge current item - Nothing printed (ATB2) TZPURGE/KA0842/XREFTZPURGE/KA0842/XREFTZPURGE/KA0842/XREFTZPURGE/KA0842/XREF----1234567890123456789012345678901234567890 (as above) last item printed (ATB2) TZRECOVER/KA0842/4TZRECOVER/KA0842/4TZRECOVER/KA0842/4TZRECOVER/KA0842/4 Error where Stock Control Numbers have

not been returned. TZSTART does not fix unrecoverable error. Recover printing from next coupon to issue. (ATB2)

NoteNoteNoteNote: Before TZPURGE you must TZSTOP the delivery process

6 You only need the printer address (e.g. KA0388) if you have more than one printer

TICKET DELIVERY MECHANISM - PRINTER STATUS DISPLAY REPORT

PRINTER ID - KA0842

STOCK RANGE REF - F1

RECORD LOCATOR -

NUMBER OF DOCS/CPNS - NAME - 0

COUPON/TICKET TYPE -

ITEMS REPORTED -

DELIVERY STATUS:

PRINTING - INACTIVE

POSSIBLE ACTIONS:

1. CHECK STOCK RANGE REFERENCE QUEUE

2. OPEN STOCK RANGE REFERENCE QUEUE

3. CHECK DOC IN PRINTER IS NEXT IN DOCUMENT BANK

END OF DISPLAY

Printer ID and system Printer Reference

Possible Actions alert you suggestions on what to do if there is a problem

Items Reported YES means the sale has generated through to your BSP report



January 2006 55

VOIDING REPORTED SALES

Once an item has been reported to your BSP Sales report you can only void it on the day of issue You can void the ticket with the PNR displayed on screen or from the Query Report Etickets must be voided through the Eticket record. Etickets must be voided through the Eticket record. Etickets must be voided through the Eticket record. Etickets must be voided through the Eticket record. With PNR displayed on screen --- TST RLR ---

RP/LON1A0101/LON1A0101 KR/SU 6JUL01/0927Z ZJ6DE4

LON1A0101/0003CC/6JUL01

1.CAGE/NMR

2 BA 185 J 10DEC 1 LHREWR HK1 4 1325 1640 *1A/E*

3 BA 178 J 17DEC 1 JFKLHR HK1 7 0910 2105 *1A/E*

4 AP LON 44 1293 550573

5 TK OK06JUL/LON1A0101

6 FA PAX 125-9600014766/GBP3717.70/06JUL01/LON1A0101/00912074

/S2-3

TRDCTRDCTRDCTRDC Ticket Report Document Cancel

TRDC/L6TRDC/L6TRDC/L6TRDC/L6 (as above) but more than 1 FA line. Cancel sale for ticket number on line 6

TRDR/L6TRDR/L6TRDR/L6TRDR/L6 Reinstate a voided paper ticket

The FA line is the automated ticket number. You can cancel this sale from your BSP report without first displaying the report



January 2006 56

VOIDING FROM QUERY RVOIDING FROM QUERY RVOIDING FROM QUERY RVOIDING FROM QUERY REPORTEPORTEPORTEPORT TJQTJQTJQTJQ Display Query Report for Tickets issued against

your sign-in TODAY TJQ/SOFTJQ/SOFTJQ/SOFTJQ/SOF (as above) but request Show Office (SOF) TRDC/006417TRDC/006417TRDC/006417TRDC/006417 Cancels Passenger WARD ticket (below) Response to TJQ/SOF AGY NO - 91244355 QUERY REPORT 14JAN CURRENCY GBP

OFFICE - LONU12500 SELECTION:

AGENT - ALL 14 JAN 2001

----------------------------------------------------------------------------

OFFICE - LONU12406

----------------------------------------------------------------------------

SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC

----------------------------------------------------------------------------

006413 053 6765294267 117.80 18.80 8.91 CC HICKS/J MI LH ZYGP8G TKTA

006414 996 6765294268 117.80 18.80 8.91 CC OWEN/S MS LH ZYGBGW TKTA

006415 996 6765294269 117.80 18.80 8.91 CC CARO/P MS LH YSZP3Z TKTA 006416 996 6765294270 161.80 16.80 13.05 CA BERMUNDEZB LH YS782H TKTA

006417 125 6765294271 158.90 23.90 9.45 CC WARD/SMR LH ZYNL3I TKTA

TRDR/006417TRDR/006417TRDR/006417TRDR/006417 Reinstate a voided ticket from the sales report

To cancel an item you refer to its sequence number

Form of Payment CC for Credit Card and CA for cash/cheque

AS is agent sign who issued ticket. TRNC is transaction code. TKTA means auto ticket and CANX means Voided, CANN means voided by the system.



January 2006 57

VOIDING AND REPORTS

VOIDIVOIDIVOIDIVOIDING NON ISSUED TICKETNG NON ISSUED TICKETNG NON ISSUED TICKETNG NON ISSUED TICKETSSSS Spoiled tickets already allocated in the Document Bank must be voided TSN/F2/203/VTSN/F2/203/VTSN/F2/203/VTSN/F2/203/V Next ticket to print is 203 on printer F2 void

any tickets between last issued and 203

TICKET REPORT OPTIONTICKET REPORT OPTIONTICKET REPORT OPTIONTICKET REPORT OPTIONSSSS Reported sales are transmitted to BSP overnight View reports up to a maximum of 45 days in the past There are 2 categories of reports: Current Sales and Closed Sales Period. These correspond to the BSP BI-monthly reporting cycle. NotNotNotNoteeee: It is important to note that Amadeus defaults to displaying sales connected to your own sign-in. You must use the ‘Show Office’ option if you want to view the activity of the whole office. TJPTJPTJPTJP Prints a displayed Report TJD/SOFTJD/SOFTJD/SOFTJD/SOF Today’s Sales Figures TJS/SOFTJS/SOFTJS/SOFTJS/SOF Last period’s Sales (like TJD) TJI/SOFTJI/SOFTJI/SOFTJI/SOF Last period’s Itemised (like TJQ) TJI/SOF/HNUTJI/SOF/HNUTJI/SOF/HNUTJI/SOF/HNU----11111111 Specific (Closed) report number 11

QUERY REPORT OPTIONSQUERY REPORT OPTIONSQUERY REPORT OPTIONSQUERY REPORT OPTIONS The TJQ (Ticket Journal Query Report) is the most used report

It is the only report you can cancel sales from (see previous page)

Below are some unique options that can be used with this report.

TJQ/SOF/RTJQ/SOF/RTJQ/SOF/RTJQ/SOF/R Displays in reverse order (last is first) TJQ/DTJQ/DTJQ/DTJQ/D----15JUN27JUN15JUN27JUN15JUN27JUN15JUN27JUN View report for specific period TJQ/SOF/FTJQ/SOF/FTJQ/SOF/FTJQ/SOF/F----1234567890123456789012345678901234567890 Display from Ticket 1234567890 TJQ/VTJQ/VTJQ/VTJQ/V Display Void tickets for current period TJQ/VTJQ/VTJQ/VTJQ/V----15JUN27JUN15JUN27JUN15JUN27JUN15JUN27JUN Void tickets for specific period



January 2006 58

UETTR (Unused Electronic Ticket Tracking Report)

The Unused Electronic Ticket Tracking Report (UETTR) allows you to submit a search request for a list of unused electronic tickets past the last date of travel issued in your office. The last date of travel is defined as the travel date shown on the last eticket coupon. The automated extraction and compilation of unused eticket data provides travel agencies and airlines with the ability to quickly and easily identify past-date unused etickets without manual intervention. The unused etickets can then be reissued, revalidated or refunded. When you request a UETTR, the system generates a report according to the search criteria specified in your request entry and automatically places the results on the designated message queue. 3 days or 72 hours after the eticket has become past date, the RBE sends a query to the airline system to check the status of the ticket. An eticket obtains past date status the day after the travel date shown on the last coupon of the ticket. The eticket is considered to be unused if the status of one of the eticket coupons is any of the following: O = OPEN FOR USE A = AIRPORT CONTROL C = CHECKED-IN L = LIFTED N = COUPON NOTIFICATION S = SUSPENDED I = IRREGULAR OPERATIONS The unused eticket remains in the UETTR database until 28 days after the query date. It is then purged automatically from the database. The query is always sent to the validating airline. If the airline does not participate in the UETTR, past date etickets will be ‘refused’ and automatically purged 28 days from the attempted query date. To request a UETTR for all past date unused etickets issued by your office enter: IIII----SB/TRSB/TRSB/TRSB/TR Response:

REQUEST SENT TO MESSAGE QUEUE

>



January 2006 59

Example Of A UETTR Listing Past Date Unused Etickets:Example Of A UETTR Listing Past Date Unused Etickets:Example Of A UETTR Listing Past Date Unused Etickets:Example Of A UETTR Listing Past Date Unused Etickets: 1 OF 1 UNUSED ELECTRONIC TICKET REPORT

OFFICE - MIA1S2CA1 PAST DATE LIST DATE-01SEP05

SEARCH REQUEST: I-SB/TR

--------------------------------------------------------------

PASSENGER NAME A/L TICKET LAST DOT 1A RLOC QUERY DATE

--------------------------------------------------------------

SMITH/TOM 006 7005832678 08AUG05 EEEFFF 11AUG05

BROOKS/A 001 7005832711 03AUG05 GGGEEE 06AUG05

FOSTER/CAROLIN 001 7005832737 15AUG05 HHHIII 18AUG05

MARSHALL/GAIL 005 7005832798 15AUG05 NOPNR 18AUG05

PATTERSON/ROBE 005 7005832801 13AUG05 RRRSSS 16AUG05

TAYLOR/MARJORIE 220 7005832802 10AUG05 IIIJJJ REFUSED*

*AIRLINE REFUSED TO ALLOW QUERY

END OF REPORT

1 1 1 1 of 1of 1of 1of 1 – Part 1 of 1 – If the report exceeds 50 lines of data a continuation report will be sent to your messaging queue. Unused Electronic Ticket ReportUnused Electronic Ticket ReportUnused Electronic Ticket ReportUnused Electronic Ticket Report – Title of report OfficeOfficeOfficeOffice----MIA1S2CA1MIA1S2CA1MIA1S2CA1MIA1S2CA1 – Office ID that requested the report DateDateDateDate----01SEP0501SEP0501SEP0501SEP05 – Date report requested Passenger name Passenger name Passenger name Passenger name Airline ticketing code Airline ticketing code Airline ticketing code Airline ticketing code 10 digit eticket number10 digit eticket number10 digit eticket number10 digit eticket number Last dot Last dot Last dot Last dot –––– Header of the last date of travel 1A RLOC 1A RLOC 1A RLOC 1A RLOC –––– Header of Amadeus record locator column Query dateQuery dateQuery dateQuery date – header of the query date column (query date is when the RBE (remote back end) sends the unused eticket query to the airline system – 3 days or 72 hours after the last eticket coupon) Additional Search OptionsAdditional Search OptionsAdditional Search OptionsAdditional Search Options IIII----SB/TR/OSB/TR/OSB/TR/OSB/TR/O----MIA1S2DT1MIA1S2DT1MIA1S2DT1MIA1S2DT1 Search by office ID (controlled by

EOS agreements) IIII----SB/TR/OSB/TR/OSB/TR/OSB/TR/O----MIA4B2***MIA4B2***MIA4B2***MIA4B2*** Search by office ID (corporate code) using wildcards IIII----SB/TR/NSB/TR/NSB/TR/NSB/TR/N----JONESJONESJONESJONES Request by passenger surname IIII----SB/TR/NSB/TR/NSB/TR/NSB/TR/N----JONESJONESJONESJONES----MIMIMIMI Request by passenger surname and partial first name IIII----SB/TR/RSB/TR/RSB/TR/RSB/TR/R----XYZ123XYZ123XYZ123XYZ123 Request by Amadeus record locator IIII----SB/TR/DSB/TR/DSB/TR/DSB/TR/D----15AUG0515AUG0515AUG0515AUG05 Request by last date of travel IIII----SB/TR/DSB/TR/DSB/TR/DSB/TR/D----15AUG0515AUG0515AUG0515AUG05----20AUG0520AUG0520AUG0520AUG05 Request by range of travel dates IIII----SB/TR/NSB/TR/NSB/TR/NSB/TR/N----JONESJONESJONESJONES----MI/DMI/DMI/DMI/D----15AUG05 15AUG05 15AUG05 15AUG05 Request by name and travel date IIII----SB/TR/VSB/TR/VSB/TR/VSB/TR/V----DLDLDLDL Request by Airline code IIII----SB/TR/TSB/TR/TSB/TR/TSB/TR/T----0017005832805001700583280500170058328050017005832805 By ticket number (3 digit airline code

and 10 digit ticket number)

Please note: This is not standard functionality and must be ordered through Amadeus.



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SUPPLEMENTARY INFORMATION

ADDING AND SPLITTINGADDING AND SPLITTINGADDING AND SPLITTINGADDING AND SPLITTING TSTS TSTS TSTS TSTS After storing a fare (before ending the PNR) you can add another passenger to the existing TST TTA/P2TTA/P2TTA/P2TTA/P2 Add passenger 2 to the only TST TTA/T1/P2TTA/T1/P2TTA/T1/P2TTA/T1/P2 (as above) but to TST number 1 You can split an existing TST and modify the resulting individual TST’s7 TTS/P2TTS/P2TTS/P2TTS/P2 Split passenger 2 from only TST TTS/T1/P2TTS/T1/P2TTS/T1/P2TTS/T1/P2 (as above) split from TST number 1

TTTTST HISTORYST HISTORYST HISTORYST HISTORY The 2 types of history are Current (containing all additions, changes and deletions) or Deleted (containing the history of expired or deleted TST’s). TTHTTHTTHTTH Display TST history (only 1 TST exists) TTH/T2TTH/T2TTH/T2TTH/T2 (as above) but for TST 2 only TTH/T2ATTH/T2ATTH/T2ATTH/T2A (as above) but TST 2 and History A only Response to TTH

7 As soon as you start passenger relating Fare and Ticketing elements, for example the Form

of Payment (e.g. FPCASH/P2) Amadeus automatically splits the TST.

** CURRENT HISTORY DOES NOT EXIST

** HISTORY A

CF/F GBP1160.00/E 0 /XGBP20.00GBAD/XGBP10.40UBAS/

XGBP12.50YQLO/XGBP2.60YCAE/XGBP7.30USAP/XGBP7.30USAS/

XGBP2.60XACO/XGBP3.60XYCR/XGBP1.30AYSE/XGBP12.50YQSO/

XGBP2.30XF/TGBP1242.40

FC/ TICKET BY FARE BASIS *3*

002 RF-MARCUS CR-LON1A0101 SU 0468MK 06JAN/0852Z

XN SMITH/JAMES MR

XT M

XS LHR BA 285 F 15MAR05 1030 OK

XA PC LHR BA 285 F 15MAR05 1030 OK

XB Y2 LHR BA 285 F 15MAR05 1030 OK

XS SFO BA 286 F 25MAR05 1930 OK

XO SFO BA 286 F 25MAR05 1930 OK

XA PC SFO BA 286 F 25MAR05 1930 OK

XB Y2 SFO BA 286 F 25MAR05 1930 OK

XD LONLON

XN = Cancelled Name XT = Cancelled Pricing Indicator (I is automatic, M is manual) XS = Cancel Flight segment XB = Deleted Fare Basis XD = Cancelled origin/dest. XF/ = Delete Fare Field XP = Delete Payment Restriction XC = Delete Fare calculation FC = Add Fare calculation indicator 001 RF, office, agent, date record



January 2006 61

CALCULATE CHECK DIGICALCULATE CHECK DIGICALCULATE CHECK DIGICALCULATE CHECK DIGITTTT Amadeus can calculate the check digit of a ticket coupon: DG 1 220 2190154701/7DG 1 220 2190154701/7DG 1 220 2190154701/7DG 1 220 2190154701/7 Entry to calculate check digit DGDGDGDG Transaction code 1111 Coupon number 220220220220 3 digit airline code 3 digit airline code 3 digit airline code 3 digit airline code 2190154701219015470121901547012190154701 10 digit ticket number10 digit ticket number10 digit ticket number10 digit ticket number /7/7/7/7 Divide by 7Divide by 7Divide by 7Divide by 7

The response will show the calculation of the full number divided by 7, and a remainder. The remainder is the check digit.

ATB TICKET PRINTER MATB TICKET PRINTER MATB TICKET PRINTER MATB TICKET PRINTER MAINTENAAINTENAAINTENAAINTENANCENCENCENCE It is recommended that ATB ticket printers be cleaned at least once every 2-3 months or more frequently depending on the volume of tickets being issued. This would include blowing out any dust with an air can as well as using the ATB cleaning coupons. Details of where to obtain ATB cleaning coupons can be found on the UK Amadeus Information pages by entering: GGAMAGB SUPPLIESGGAMAGB SUPPLIESGGAMAGB SUPPLIESGGAMAGB SUPPLIES

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