tim willoughby presentation on web 2.0
DESCRIPTION
Presentation to European Group on Web 2.0.TRANSCRIPT
Web 2.0
Tim WilloughbyAssistant Director
LGCSB
Government has many themes
Themes from this Presentation - http://www.wordle.net
LGCSB
• Shared Service for Local Government– Business• Governance, Process Improvement, Process
Management, Project Management
– ICT• Web, Hosting, Standard Platform, Support
– Research & Architecture• OSS, Cloud, Development Methodologies, Standards,
SOA
Local Government
Its all about where..
Web 2.0 and Suitability for Gov…Web 2.0 and Suitability for Gov…
WEB 2.0• Solutions rather than
Products• Customisation ability• Focus on long tail
• Wisdom of Crowds• Ongoing Betas• Many devices
Government Reality• Product Driven – Silo
approach• Use what we give you• Silo Source, Silo
Customers• Wisdom of the Centre• Big Deliveries• PC driven
•Cloud-Virtualised, Shared apps, Services
•Applications -Information, productivity
•Device Connectivity -policies, permissions, protocols
•Devices -mobile, business,
•Services. Servers & Data -content, contacts, commerce
•Networks -fixed, wireless, mobile
Vision
My Council DashboardMy Council Dashboard
Current Street Current Street AverageAverage
Your Year to Your Year to Date AmountDate Amount
Current Waste Current Waste Trade Price/kiloTrade Price/kilo
Offer Trade? Yes Offer Trade? Yes No No Offer Trade? Yes Offer Trade? Yes No No
Maps Data List and Grid Search and Select Zoom / Pan Change background Maps Select Area
Data management Data Amalgamation. Flexible Search Sort and Search
Search across all LA Select LA to refine Search Search by Date, Name,
County or specific file number
Cloud Planning Prototype
Shared Application Virtual Environment – Cloud?
Shared Application Virtual Environment – Cloud?
Modernisation
• Simple and user-oriented • Participative and inclusive • Transparent and accountable • Joined-up and networked • Efficient and innovative
ICT a strategic instrument to achieve this?
Challenges for Public Servants
• Vertical institutional structures• Perverse incentives • Misuse of capital/labour substitution• Outsourcing v. integration/reform • Customer service strategies
Logic?
• Democracy, equality • Security/privacy • System feasibility, interoperability, adaptability,
standardisation • Administrative and political feasibility • Agency autonomy and flexibility • Economics (resources, budgeting)
Areas of application
Back office Front office
Regulation Service delivery
Cross-agency collaboration eParticipation
Knowledge management Law enforcement
Interoperability Public sector information
Human resources mgmt Public communication
Public procurement Transparency and accountability
Innovation Inclusion
Networked Employees Networked Citizens
So far ICT has not fundamentally changed government
• 1990s: lCT expected to make government more transparent, efficient and user oriented
• 2005+: disillusion as bureaucracy still in existence
• Can Web 2.0 Help?
Jane E. Fountain – Gov 1.0 – Just Replicating the Silos on the Internet
IT Investment Goal:
Online Services Change
Change Goal:
TransparencyInvestment
Automation of Public Service Augmenting of Public Service
eGovernment 1.0 eGovernment 2.0
Best Practise Exchange• The i2010 eGovernment Action Plan (2006) states:
‘The Commission, together with the ,Member States, will explore mechanisms to ensure the long-term financial and operational sustainability for sharing experiences, infrastructures and services.’
• The Lisbon Ministerial Declaration on eGovernment (2007) reconfirms that commitment: ‘Continue efforts to ensure effective exposure and exchange of eGovernment good practices and their subsequent take-up on a wider European scale by fully exploiting the potential of the eGovernment good practice exchange service’
• Best Practise Success Criteria• − Need (Ministers, parties, bureaucrats, users)• − Time and Place (political agendas, policy window)• − Degree of knowledge and experience (team, leader, users)• − Available budget (too little, sufficient, abundant – compared with the task)• − Legacy (organisation, technology, legal framework, culture)• − The technology available (in-house, open source, or on the market)
• In other words.. We have enough wheels...
What inhibits Sharing... Benchmarking!
Benchmarking – Gov 1.0
- 23 -
Benchmark results: supply-use gap for citizens
Gap between eGovernment supply and use differentiates between services
What do users Want?
• Involve people in the strategy, use Web to engage • knowledge, creativity
– not innovation by a few but creativity of most – knowledge as 5th freedom - open innovation, open standards– open access to knowledge
• friction free, internet based economy: — 3O% broadband targets, all schools in EU with broadband – better regulation – interoperability of eGovernance systems (Inspire)
• innovation in social model: security and better education • climate change
– SET plan, smart grids, democratic energy, energy 2.0
2.0 Issues in Lisbon Strategy
• eProcurement / eCommerce• Tax Collection• Online Payments
Local Government Success
It was OK when it left Belfast!
Quality of Service - can be viewed from many perspectives
References
E-Government: the use of digital technologies to transform government operations. Necessary but not sufficient.
Governments are knowledge organizations, not simply operations. Governance requires more than operations.
eGov – Just replicating the Silos on the Internet