Time Management for Healthcare Workers

Francis WadeFramework Consulting Inc.

Low productivity

Low productivity

“Total factor productivity, which captures the overall efficiency of production, has declined at an average rate of 2.1 per cent every year over the period 1990 to 2010. Similarly, labour productivity, which measures output per worker, contracted at an average rate of 0.5 per cent per year over the same period”

"Against this background, Jamaica’s annual economic growth over the past decade has averaged 0.8 per cent. This is in contrast to average economic growth of 2.6 per cent per year for our Caribbean neighbours"

Operating Under Duress

New Technology: Trickle to a Flood

Old Habits + New Technology

Modern Chaos

Texting while driving

In meetings 80%80%

On a date

85%

Why do Jamaicans become more productive?

#1 - Coaching / Feedback

#2 – Mentoring / Role Models

How are physicians made?

Critical Events

Moments when you need to:– Flow– Review and Improve– Heed a Warning– Interrupt– Switch– Empty and Decide– Capture

Flow

Review and Improve

Heed a Warning

Interrupt

Switch

Empty

Capture

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The Right Tools…?

NewHabits-NewGoals 25

NewHabits-NewGoals 26

Capturing

Are you using your memory? Do you have many or few capture points?

Potential Capture Points

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Automatic• email inboxes (personal / work / private, etc.)• voice-mail box• postal mail-box• paper inbox• Twitter• Facebook / social networking• Beeper / text messages• notes passed to you on paper

Manual• mental memory• paper pad• digital voice-recorder• post-it’s / bits of paper / palm of hand• cell phone / pda / smartphone• software (Outlook, OneNote etc.)

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Component #1 - CapturingNovices / White Belts

Rely on memory, random bits of paper. May use many Inboxes / Voice mailboxes

Yellow Belts Still using some memory, but now have specifically chosen paper to capture with, plus a manageable number of Inboxes / Voice mailboxes

Orange Belts Very little memory, plus paper that is part of a set of pads. There is some consolidation of inboxes. A capture point is often, but not always available

Green Belts Never rely on memory, and use reliable capture points all the time. A manual capture point is always available, and the number is kept to a minimum. A backup capture point is used in emergencies.

Are you using your memory? Do you have many or few capture points?

Capturing: Score SheetBehaviour White Yellow Orange Green

Carry something to capture with

Rarely or never

Sometimes Often Always

Capture manually, instead of using memory

Rarely or never

Sometimes Often Always

Consolidate inboxes n/a Started Sometimes Ongoing

Maintain backup capturing system

n/a Started Sometimes in place

Always in place

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Current Belt

Capturing (Today)

Behaviour White Yellow Orange Green

Carry something to capture with

Rarely or never

Sometimes Often Always

Capture manually, instead of using memory

Rarely or never

Sometimes Often Always

Consolidate inboxes n/a Started Sometimes Ongoing

Maintain backup capturing system

n/a Started Sometimes in place

Always in place

NewHabits-NewGoals 30

Current Belt

Step 1

Step 2

Capturing (Upgrades)

Behaviour White Yellow Orange Green

Carry something to capture with

Rarely or never

Sometimes Often Always

Capture manually, instead of using memory

Rarely or never

Sometimes Often Always

Consolidate inboxes n/a Started Sometimes Ongoing

Maintain backup capturing system

n/a Started Sometimes in place

Always in place

NewHabits-NewGoals 31

Current Belt

Step 3

NewHabits-NewGoals 32

Free Capturing resources:

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ebook: email to 2timeja@aweber.com

Electronic quiz:

www.mytimedesign.com

Look to the best

Nothing falls through the cracks

Memory isn’t used

Zero Inbox

Fill the gap

• Not by buying a Blackberry!!!• Changing habits• Not all at once, but using a multi-month plan• It takes time to learn/un-learn old habits

You Get Better Each Year

“Unstuck”