CAME.COM/UK

FIELD SERVICE MANAGER - NORTH PARKING CONTROL MANAGEMENT SYSTEMS (ON & OFF STREET)

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KEY RESPONSIBILITIES:

Manage and lead a team of Electro-Mechanical Field Service Engineers providing coaching and guidance whilst ensuring service delivery targets and customer satisfaction is met.Attend regular and scheduled account review meetings with all existing service contract clients to ensure that excellent service delivery is maintained and identify areas of improvement, current client satisfaction and new business opportunities on the horizon.Proactively build constructive win-win customer relationships through effective communication and liaison both internally and externally.Constantly monitor customer feedback and address issues in a timely manner, engaging other areas of the business as necessary.Provide planning and organisational feedback, guidance and support to the internal service desk team.Ensure that all service calls are attended by the suitably located engineer and delivered within target service standards, delivering customer care excellence.Encourage and facilitate positive customer experiences even when equipment may not be able to be fixed on time or there and then on the spot.Drive a culture within your own team of problem solving, solution finding and resolving issues, all with a lead by example approach.Maintain full team control over operational procurement, spare parts availability in the field, Field Service Engineer stock take and general asset management.Review functional performance data to deliver and measure productivity, performance and costs. Provide a monthly team service report to the Operations Manager and Board of Directors.Monitor internal (functional, regional and operational) and external (site, customer and final user) quality issues and develop corrective and preventative action plans with client contacts.Align team resources to business needs in order to achieve our contracted service level agreements.Occasionally participate in the project management and client handover of new system installations and upgrades within your territory.Complete all required company documentation correctly, efficiently and on time and ensure that all Field Service Engineers follow the correct procedure.Promote the cross sale of additional company products wherever possible.Being flexible and prepared to travel, sometimes at short notice, in response to urgent requests or extend working hours to resolve problems or support Field Service Engineers in performing their duties.Planning, coordination and occasional participation of the weekend “On-Call” standby rota for your team of Field Service Engineers.Build and maintain a strong ability in your team to identify sales opportunities across all sites and customers as well as building strong relationships with the internal sales support team.

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ABOUT CAME BPT UK:

CAME Parkare UK are part of the CAME Group of companies, a world leader in the design, production, installation and maintenance of both on-street and off-street parking access and revenue control systems.

As a result of recent reorganisation, CAME Parkare are currently seeking two experienced Field Service Managers, one in the North and another in the South of the country. The Field Service Manager will be the first point of contact between our clients and the company and will also be responsible for managing a small team of Field Service Engineers.

As a company, we recognise the importance of providing excellent customer service and we have created these two management positions as a key enabler in achieving our goal of achieving ‘best in class’ aftercare service in our industry.

JOB DESCRIPTION:

The Field Service Manager will be part of a fast-paced company environment, which will require excellent people management and motivational skills. Reporting to the Operations Manager and UK Operations Director, the role will require you to be a strong team player with the ability to manage remote engineers bringing out the very best of your team using your strong interpersonal skills. You will need to be able to demonstrate a strong organisational & customer service background.

As our Field Service Manager you will have the opportunity to work closely with all your Service Engineers in order to improve their First Time Fix Rate and deliver the best possible service to our customers. Our ideal Field Service Manager will have led / managed a Field Service Engineer team previously, and be comfortable striking the balance between team KPI’s, developing new strategies, managing customer expectations and spending time on the tools yourself when required.

Whilst the role will be predominantly field based, there will be a regular requirement to travel on a national basis for sales and service related issues. Each Field Service Manager will be responsible for the day to day management of a current team of six Service Engineers. The bias of the role is towards spending time “in the field” (80%) with Engineers & Customers with the remainder (20%) spent at either our Parking Division HQ in Bristol or our Northern branch facility at Castle Donington.

FIELD SERVICE MANAGER - NORTH

QUALIFICATIONS:

• Minimum 5 GCSE’s including English and Maths (or equivalent).

• Ideally BTEC or City & Guilds qualification in electrical or mechanical engineering or related subject (or qualified by relevant experience).

• A full driving license is essential for this role.

EXPERIENCE:

The ideal candidate would preferably have experience from within the parking industry, however this is not essential. We would equally welcome applicants from similar industries with excellent Field Service Managers experience, perhaps from the door/gate entry industry, access control systems, elevator/lift systems or electronic security products.

ESSENTIAL FOR THE ROLE:

You will ideally need to have a sound practical working knowledge of the following:

• Be familiar with belt / gear driven mechanisms • Ability to recognise worn parts (belt tension, roller wear,

magnetic head wear etc) and so understand when they should be replaced

• Vending machines or similar (note and coin readers) • Site wiring and engineering drawings• Mains and Low Voltage electricity• Electronics and electrical components• Switch and relay technology• Alarm systems• Fault Diagnostics• Light and medium engineering• Mechanics• IT literate, ability to use a laptop confidently• Awareness of and responsibility for safe working practices

DESIRABLE:

• PC and networking environments.• SQL Database Management.• GSM and wireless technology.• ANPR technology.

PERSONAL ATTRIBUTES:

• Calm and confident nature.• Logical, dextrous and systematic in approach to problem

solving/fault finding.• Excellent interpersonal skills with the ability to communicate

at all levels in person, on the phone and through written communication.

• Open, consistent and reliable.• A great customer service and work ethic.• Comfortable working alone and taking initiative and being

personally accountable.• Thorough and conscientious.• Positive ‘can do’ attitude.• Able to pick up new knowledge quickly and keen to keep

learning.• Flexible and adaptable to respond to changing situations.• Promote an Environmentally protective and Health & Safety

conscious work environment.

FIELD SERVICE MANAGER - NORTH

BENEFITS & PACKAGE:

In return for ALL of the above we will offer the successful candidate:• Company vehicle. • 25 days holiday.• Company pension• Laptop.• Mobile phone.• Initial training provided with on-going support for

progression and personal & professional development

APPLICATIONS PROCESS:

Please send your CV:F.A.O Jackie Stephenson, Human Resources Manager Email: hr@camebpt.co.uk

Closing date for all applications is 3rd August 2018.

Due to the number of responses we receive to our advertisements we are unable to respond individually to each application. If you do not hear from us within 14 days after the closing date you may assume you have not been selected for interview this time - but you are welcome to apply for any future vacancy you feel you are suitable for. Thank you for your interest.

SALARY:

Competitive (Dependant on experience).

FIELD BASED: Working in and around the Northern area. (See territory map on the following page) JOB TYPE: Permanent REPORTING TO: Operations Manager HOURS: Monday - Friday 8:30am - 5:30pm + Occasional participation in weekend call out rota.

FIELD SERVICE MANAGER - NORTH

ABOUT CAME SPA INTERNATIONAL:

CAME S.p.A., a group well-known both in Italy and worldwide in the home and building automation sector, presents itself as a global partner in the field of control in the home and in the world of urban planning and high security, for which it offers integrated solutions for parking facilities and the regulation and monitoring of flows and access points.

The group, represented by the new CAME brand, designs, manufactures and markets automation solutions for entrances, home automation and security systems, burglar alarms and video door entry systems, temperature control and sectional doors for residential and industrial environments under the CAME, BPT and GO brands.

Thanks to our Urbaco and Parkare Divisions, we also offer leading edge solutions for urban planning and for special projects, systems for managing automated paid parking facilities, access control and the protection of collective environments such as public spaces, squares and streets.

Owned by the Menuzzo family, CAME S.p.A. has maintained close links with its Italian roots. With 480 branches and distributors in 118 countries around the world, it has offices in Dosson di Casier, in the province of Treviso, and production facilities in Treviso, Sesto al Reghena (PN), Avignon (France) and Barcelona (Spain). The company has 1,400 employees and recorded a turnover of €250 million + in 2016.

OUR COMPANY WEBSITES: www.came.com www.cameuk.com www.bpt.co.uk www.cameparkare.com/uk

FIELD SERVICE MANAGER - NORTH

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CAME.COM/UK

CAME S.p.A.is has the following Quality, Environmental and Safetycertifications:UNI EN ISO 9001UNI EN ISO 14001BS OHSAS 18001

CAME BPT IRELANDUnit 9The Westway CentreBallymountDublin 12T: 01 450 7442

CAME BPT SOUTHLiberta House, Maxted Road, Maylands Industrial Estate, Hemel Hempstead, Herts HP2 7DXT: 01442 230 800

CAME BPT MIDLANDSUnit 1B Sills Road,Willow Farm Business Park,Castle Donington,DE74 2US T: 0115 921 0430

CAME PARKARE SOUTH WESTUnit 108 Longmead Road,Emerald Park East,Emersons Green,Bristol, BS16 7FG T: 0844 371 7072