PowerPoint Presentation

Digital government:Not complicated. Just hard.

Tom Loosemore @tomskitomskitom@public.digital

Hello. Get excited and make things.1

In 2010 the UK Government opened the door to people from the Internet

Hello. Get excited and make things.3

GDS

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 4

We didnt join to fix government websites

Hello. Get excited and make things.5

We joined to fix government

Hello. Get excited and make things.6

Government needed fixing

Hello. Get excited and make things.7

1. Write Policy2. Guess Requirements3. Procure IT system4. Inflict on Users5. Operate (aka Stasis)

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 8

We founded the UK Government Digital Service to fix this

Hello. Get excited and make things.9

We got some things right

Hello. Get excited and make things.10

OpenAgileMulti-Disciplinary

Hello. Get excited and make things.11

Relentlessly focused on user needs.

Hello. Get excited and make things.12

@leisa

Look closely. Macs. Walls all whiteboard, covered with cards by each agile teamCaffeine & cake.This specimen is a kiwi. Reserve right to be rude about him, cos hes here, I know full well hell rip the piss back at me given half the chance.

Half of UKs digital talent.14

If outside, show, dont tell. TWFYDont shout Institutions vg at ignoring those shouting at them.Outside, slow 15

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 16

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GOV.UK A single website for people interacting with the UK Government

www.gov.uk/bank-holidays

www.gov.uk/foreign-travel-advice/egypt

www.gov.uk/calculate-your-maternity-pay

GDS

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 24

GOV.UK A single website for people interacting with the UK Government

www.gov.uk/design-principles

www.gov.uk/service-manual

GOV.UK A single website for people interacting with the UK Government

gds.blog.gov.uk

Since 2012 the of GDS focus has been to help departments to transform their own services

GDS

www.gov.uk/transformation

GDS

You cant fix those services in isolation...

www.gov.uk/performance

GDS

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 45

GDS had to fix the UK Governments approach to technology

New controls, advice and guidance all mean technology meets the needs of civil servants

Changing how government buys technology and digital services too, making the supply chain much more diverse

UK Governments supplier base used to be here...

Now its here...

1. Write Policy2. Guess Requirements3. Procure IT system4. Inflict on Users5. Operate (aka Stasis)

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 52

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 53

But

Hello. Get excited and make things.54

One Big Ugly Reflection

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We were not bold enough

Not nearly bold enough

Not even close

How (and why) to print all the things

https://designnotes.blog.gov.uk/2015/10/15/how-and-why-to-print-all-the-things/

We were digitising a paper-based government

Wed put lipstick on pigs.

Hello. Get excited and make things.63

The prize is so much bigger than more efficient paper-based government

Hello. Get excited and make things.64

So.

What if we started again? *

What if we started again? *

* With everything, apart from our democratic institutions.

TBH, I did not give the team a completely blank canvas

1. Services so good they were previously unimaginable

. All along, I was a product manager, or I was hiring product managers. 69

2. Services which work first time, usually in real time.

Everything will work real time by default.

You get your parking permit, now. You start your business, now.You update your welfare claim, now.You prove your right to work, now.

And if the process cant be real-time, for whatever reason, you'll be able to track progress.

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3. New services set up in weeks, and run at fraction of todays cost

. All along, I was a product manager, or I was hiring product managers. 71

4. Ministers can see if their policy is working as intended within days or weeks, not decades

. All along, I was a product manager, or I was hiring product managers. 72

5. Front line public servants can focus their effort on supporting those who need help the most.

And they will be empowered to help them far more effectively, far more personally.

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6. Fraud to be designed out

Security to be baked in

Defences against both evolve to meet emerging threats.

. , with multiple layers of mitigation.74

7. Services to be highly responsive to feedback from their users.

. All along, I was a product manager, or I was hiring product managers. 75

8. Accountability should be crystal clear & people able to give instant democratic feedback

. All along, I was a product manager, or I was hiring product managers. 76

9. Services should only use just enough personal data.

The citizen should be in control of how and when their data is accessed.

. Personal data is only collected, or accessed, if truly essential.Services will explain what personal data they use, and why. Ask questions of personal data, dont share itPeople grant permissions for any personal data stored or accessed.

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10. Open public data is canonical, infrastructural, and immutable.

Services use open standards and create open standards.

. Personal data is only collected, or accessed, if truly essential.Services will explain what personal data they use, and why. Ask questions of personal data, dont share itPeople grant permissions for any personal data stored or accessed.

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11. Services should gracefully span local, central and devolved governments

provided the user consents.

. All along, I was a product manager, or I was hiring product managers. 79

12. Policies and rules are visible as code, and you can validate them as a citizen.

. I want view source to expose the details of policy to all citizens.

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13. Everything is available through an API for 3rd party use

provided the user grants permission, and its secure.

. All along, I was a product manager, or I was hiring product managers. 81

The team sketched in code, designing unimaginably simple services

But they also thought hard about the nature of the new institutions required

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If you asked an architect, she might draw their model work like this

GDS

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 85

We call this new institutional architecture Government as a platform

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 86

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 87

Deep breath

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 88

< Cmd-Tab Chrome >

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 89

Capital, UMS, BBC World Cup, blah blah blah. Producer, Editor, Senior Producer, Delivery Lead, Head of this, that and the other. All along, I was a product manager, or I was hiring product managers. 90

The first nation/region/state/city bold enough to reinvent its institutions to make the most of the internet will win big.

Why not Helsinki?

Read more about GDS:

Blogs gds.blog.gov.ukDesign Principles www.gov.uk/design-principlesDigital Strategy www.gov.uk/digitalstrategyService Manual www.gov.uk/service-manualPerformance www.gov.uk/performanceCode www.github.com/alphagov

Thank you

email: tom@public.digitalweb:public.digitaltwitter:@tomskitomski

Heres how simple it could be to start a companyTom Loosemore

Polcieis working?