trainer’s role and functions
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Trainer’s Role and Functions
VISHNU.VISWAMBHARAN
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Introduction
• As Suzy Siddons says....A trainer must be a super-effective multi-tasker with eyes in the back and sides of the head.
• The trainer’s role is that of a ‘facilitator’
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The trainer should be able to
• Organize and present information in such a way that trainees can use it to increase their knowledge base.
• Organize and present activities that will reinforce the learning process.
• Check to see if learning has taken place.
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Functions of a Facilitator
• Social Secretary• Person with a knowledge base and a source of
expertise• Motivator, Encourager and Inspirer• Presenter
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Qualities of a good presenter
• Calm confidence that come when one knows what one is doing.
• Ability to guide the course forward confidently.
• Ability to resolve problems.• Clarity of expression• Ability to ‘think on one’s feet’
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Qualities of a Good Trainer
• Quality Controller and Disciplinarian• Chairperson• Mediator, Referee and Peacekeeper• A Democrat• An Elicitor• But Not a Nursery School Teacher'
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Trainer – the key dimensions
• Organizations find it increasingly difficult to stay competitive in today's global economy.
• “There’s a lot more emphasis on knowledge and skills. There’s a significant change in the mindset. The partnership model argues that knowledge and skills is a collaborative process. The role of the trainer therefore becomes one of ‘support, direction and acceleration.”
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Training and Development in Retail-FMCG Sector
• Lack of skilled workers is the major factor that is holding back the retail sector for high growth.
• The sector is facing the severe shortage of trainers. Also, the current education system is not sufficiently prepared to address the new processes, according the industry majors.
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Training Programs in Retail/FMCG Sector
• Sales Training• On-the-Job Training• Seminars/Workshops• Customer Relationship Management• Online Course• Group Study• Computer-Based Training• Self-Directed Training
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Training styles
• Active training strategy, which is an approach where the trainee learns by participating in an activity that is related to the curriculum,
• Passive training strategy, which is an approach where the trainee learns by being given information, typically through written text or verbally.
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Type of Participation for Active Training
• Independent training strategy, which is an approach where the trainee learns by working alone to complete the training activities,
• Collaborative training strategy, which is an approach where two or more trainees share ideas, experiences, opinions, and perspectives related to the training objective, but complete the training activities independently,
• Cooperative training strategy, which is an approach where two or more trainees work together on a common task, in a manner that is positively interdependent, with trainees accountable for their share of the work.
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Select the Type of Organization
• Task-based approach, where training is centered around the accomplishment of given tasks,
• Problem-based approach, where training is centered around the solution of a given problem,
• Goal-based approach, where training is centered around the achievement of a given goal.
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Select Additional Approaches
• Discovery-based approach, where curriculum knowledge is acquired through discovery,
• Situation-based approach, where the curriculum is presented in the context of the actual business environment.
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Example
Task - to teach help desk employees how to handle a call
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Method adopted
• used passive and task-based style (to teach procedures and to find information).
• Used active based style (To reinforce the information)
• Used cooperative and problem-based style (to have a team of two solve the problem of a pretend caller).
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Why different learning styles ?
• Individual’s differ in their ability to learn.• Some people learn faster by reading, others
by listening, and most, by doing.
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To Succeed ?
• create a healthy learning environment• use different mediums and formats• create different kinds of opportunities for
learning to occur.
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Other factors
• Interaction• Listening• Reading• Doing / Practicing• Playing
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Food / Location / Time
• If you have a bad location, with cramped, poorly lit rooms, with lots of background noise, it’s unlikely that any learning will take place
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Thank you