traveloka is a data hungry organization. in just eight ... · 2/17/2018 · traveloka is a data...
TRANSCRIPT
Customer Success Story
Traveloka is a data hungry organization. In just eight months of deployment, more than half our employees are using Domo.
Ainun NajibHead of Data | Traveloka
Organization:Traveloka
Location: Jakarta, Indonesia
Website: www.traveloka.com
Industry: Travel
Pegged as Indonesia’s first
unicorn, Traveloka is a popular
online portal for
Southeast Asia travelers to
book flights, hotels, attractions
and train tickets
throughout the region and
around the world.
Notable Data Sources:
Customer Success Story
Before DomoBecause Traveloka operates in an extremely fast, dynamic, and competitive space, if the platform is facing issues even for a couple of minutes, the company can lose hundreds of thousands of dollars in potential revenue. It needed a tool that would alert them to disruptions of any kind in real time so they could be rectified quickly. It also needed a self-service solution as a large volume of its employees were hungry for data.
• Real-time alerts to take immediate action
• Self-service to avoid creating a bottle neck for information
“Our business is real-time and very high volume, so if one of our metrics isn’t performing, we need to know straight away to get on top of it.”
After DomoAfter a five-month review period where 30 data analytics solutions were assessed, Traveloka chose Domo because of three key areas:
Self-service“We knew we would have hundreds of people trying to access the platform, so how could we do this without having a bottle neck? You don’t want to be in the middle of serving food to 600 hungry people, and Domo gave us the ability to stand back and let our employees serve themselves.”
Personalised Data Permission (PDP)“Before Domo, we weren’t able to reach all of our associates with useful information. With Domo, we’re able to touch all 7,000 people in our network.”
Drive behavior“Everyone having the same level of access was a pain point with the previous tool we were using, so the PDP functionality Domo allowed us to build into the dashboard really sold us.”
Alerts“The ability to slice and dice data, set alerts by yourself for a very specific set of metrics, and data that matters to you at that exact moment is extremely valuable to our business.”
Results“The fact that Domo is self-service and can be used by hundreds of our users with flexibility and creativity means we have covered a lot ofopportunities that would have been lost if we went with a less agile platform.”
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