Types of E-CommerceTypes of E-Commerce

Prepared by: Ashis MitraPrepared by: Ashis Mitra

For M.ComFor M.Com

Types (based on businness Types (based on businness models)models)

Business to Consumer (B to C)Business to Consumer (B to C) Business to Business (B to B)Business to Business (B to B) Business to Government (B to G)Business to Government (B to G) Consumer to Consumer (C to C)Consumer to Consumer (C to C) Consumer to Business (C to B)Consumer to Business (C to B)

Business to Consumer (B to C)Business to Consumer (B to C)

It applies to any business or organization It applies to any business or organization that sells its products or services to that sells its products or services to consumers over the internet. In other consumers over the internet. In other words, it involves a direct on-line words, it involves a direct on-line transaction between the business and the transaction between the business and the consumer.consumer.

Major activities of B to CMajor activities of B to C

Information sharing (Display, catalogue, e-Information sharing (Display, catalogue, e-mail, message board, etc.)mail, message board, etc.)

OrderingOrdering PaymentPayment Delivery co-ordinationDelivery co-ordination Service and supportService and support

Major Business models of B to CMajor Business models of B to C

Portals – Offering integrated package of services and Portals – Offering integrated package of services and content like search, news, e-mail, chat, etc. (Ex. content like search, news, e-mail, chat, etc. (Ex. Yahoo.com)Yahoo.com)

E-tailer – Offering online retail store with distribution E-tailer – Offering online retail store with distribution channel and mail catalogue (Ex. Amazon.com)channel and mail catalogue (Ex. Amazon.com)

Content provider – Providing infornmation and Content provider – Providing infornmation and entertainment like, newspaper, sports, etc.entertainment like, newspaper, sports, etc.

Transaction broker – Stock brokers, travel agentsTransaction broker – Stock brokers, travel agents Market creator – Web based auctions bringing buyers Market creator – Web based auctions bringing buyers

and sellers together and sellers together

Business to Business (B to B)Business to Business (B to B)

It involves online business dealings between It involves online business dealings between two or more businesses or organizations. two or more businesses or organizations. In terms of monetary transactions B to B is In terms of monetary transactions B to B is much greater than B to C.much greater than B to C.

Major activities of B to BMajor activities of B to B

Purchasing and procurementPurchasing and procurement Supply managementSupply management Inventory managementInventory management Channel managementChannel management Payment managementPayment management Service managementService management

Major Business models of B to BMajor Business models of B to B

Market place (B to B hub) Market place (B to B hub) – Bringing buyers and – Bringing buyers and sellers together to reduce procurement costsellers together to reduce procurement cost

E-disrtibutor E-disrtibutor – Connecting businesses directly with – Connecting businesses directly with other businessesother businesses

B to B service provider B to B service provider – Supporting companies – Supporting companies through on-line business servicesthrough on-line business services

Matchmaker Matchmaker – helping businesses to find what they – helping businesses to find what they wantwant

Infomediary Infomediary – Gathering information about consumers – Gathering information about consumers and using it for businesses.and using it for businesses.

Business to Government (B to G)Business to Government (B to G)

It involves the communication and It involves the communication and transaction between businesses and transaction between businesses and government agencies over the internet.government agencies over the internet.

Major activities of B to GMajor activities of B to G

Tax paymentTax payment On-line applicationsOn-line applications Filing required reportsFiling required reports Exchange of documentsExchange of documents

Consumer to Consumer (C to C)Consumer to Consumer (C to C)

It involves the exchange of information It involves the exchange of information or transaction between two or more or transaction between two or more customers.customers.

When this exchange is done without When this exchange is done without any third party involvement, it is any third party involvement, it is known as Peer to Peer (P to P).known as Peer to Peer (P to P).

Major activities of C to CMajor activities of C to C

Free classifiedFree classified Auctions Auctions forums forums

Consumer to Business (C to B)Consumer to Business (C to B)

It involves the communication from It involves the communication from consumer to business related to a consumer to business related to a specific transaction or general specific transaction or general business. It implies the transfer of business. It implies the transfer of data, content and knowledge from data, content and knowledge from consumer to business.consumer to business.

Major activities of C to BMajor activities of C to B

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