ulcc moodle user group (he) 25.03.14

Welcome to the ULCC

Moodle User Group (HE) 24th March 2014, Senate House

Agenda

13.00 - 14.00: Registration & Lunch

14.00 - 14.10: Welcome

14.10 - 14.45: ULCC Updates:

– Customer Portal

– Customer Portal Q&A

– Upgrades to 2.6

– Feedback from last post it session 14.45 - 15.15: Customer Showcase

– University of Greenwich

15.15 - 15.45: Service Definitions:

– Present key changes & highlights

– Q&A

15.45 - 16.00: Coffee break

16.00 - 16.30: TBC

@ULCC #ULCCMUGHE www.ulcc.ac.uk

WELCOME BY

SARAH SHERMAN

www.ulcc.ac.uk @ULCC #ULCCMUGHE

Service Management

Improvement Programme Jacob Crittenden

Service Management Improvement Programme

ULCC Customer Portal

Background:

ULCC held a number of Customer Portal requirements workshops with both FE / HE customers back in February 13, the outcome of these being a list of requirements for ULCC to evaluate and consider introducing as part of a staged development process.

Following on from this, ULCC released a light weight Customer Portal as a Beta to a select number of customers in June 13. This proved successful and as a result ULCC released the present version of the Customer Portal to all its (350+)managed services customers earlier this year January 14.



Customer Portal – Present release (stage 1)

Provides functionality in the areas of:

• Incident Management - Issue logging and tracking

• Request handling - Request logging and tracking


Service Management Improvement Programme On-going development (stage 2) – by Summer 2014

Improve on existing release by;

• Improving the appearance of the portal, making the site more consistent with ULCC public

webpage

• Refining the overall usability and accessibility of the portal

• Bringing across feeds from the ULCC main page such as news and events

• Improving support for mobile and tablet devices.

• Creating a more flexible layout in order to all ULCC to introduce additional features



Parallel development and post stage 2 – Autumn 2014 and thereafter… Features being considered on the ULCC Customer Portal roadmap:

• Service Level Reporting

• Access to key service components – Utility Services

• Service Catalogue – Additional services and upgrades


Upgrades to 2.6

Emily Walker

About Me

• Service Operation & Support Manager


Overview

• Defining your upgrade path

• What needs to be considered?

• How will ULCC support you?

• Timescales 2014


Defining your upgrade path

• ULCC moving to GIT managed docroot (2.6.2)

• Currently testing upgrades and plug-ins

• Please keep us informed of your plans over the

summer?

• Decide when to perform your end of year planning

– (before or after the upgrade)


What needs to be considered • Review your current implementation, and make any necessary

changes to existing infrastructure. Audit and removal of old course / site

files

• Identify if there is a need to roll-out a training plan for the new Moodle

2.6 functionality, including management of any cultural changes

required.


How will ULCC support you? • Access to Moodle 2.6 demo site from 9th April

– Support material and plug-in list will be added to the site

• April 28th – Upgrade schedule begins.

– Email sent with instructions on booking slots with

[email protected]

– Slots available Mon-Thurs

• August 7th– Upgrade schedule finishes


How will ULCC support you?

• Same process as last year (read only site)

– step by step guide will be updated on

demo.moodle.ulcc.ac.uk/course/view.php?is=5


Feedback from last session

Frank Steiner

Customer Showcase

Clifton Kandler

University of Greenwich

Service Definitions

Dave Kenworthy

Bloom is…

…a software product


Bloom is…

…a service


Bloom is…

…a range of services


Bloom Software is Moodle plus…

…the best 3rd-party/community plugins



…ULCC’s range of plugin enhancements



…your plugins


The Bloom Service is…

…a service rather than servers



…supported to an extent of your choosing



…able to grow with you



…based on IT service management best practice

(ITIL)



…backed by service levels



…plug and play



…a balance between flexibility and assurance


The Bloom range of services…

…is composed of distinct and separate services



…is available to all regardless of size



…provides enterprise level assurance if required



…allows for extensive customisation if desired



…combines with our partners to create an

unparalleled teaching and learning platform



…will include a suite of professional services



…being prepared for delivery to customers by the start

of academic year 2014/15


THANK YOU

www.ulcc.ac.uk @ULCC #ULCCMUGHE

ulcc moodle user group (he) 25.03.14

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